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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #1,761
  • Apr 15, 2016 4:22am Apr 15, 2016 4:22am
Quoting nairate
{quote} Had you tried it on android ?
Tried it on webTrader and on MT4. Not working. But this situation is very terrible. They should at least reply to our mail. They are totally silent. They just Paste a fixed provided template here and there on different forums. and then think tht they are done with there job.This is very irresponsible behavior.
Forex; the game of movements not the game of candles.
  • #1,762
  • Apr 15, 2016 4:45am Apr 15, 2016 4:45am
Quoting sajidkust
{quote} Tried it on webTrader and on MT4. Not working. But this situation is very terrible. They should at least reply to our mail. They are totally silent. They just Paste a fixed provided template here and there on different forums. and then think tht they are done with there job.This is very irresponsible behavior.
Dear sajidkust,

Thank you for sharing it with me here.

As you understand, the load of chats, calls, and emails that our Support have been dealing with has increased lately for obvious reasons. They have been doing excellent job, but of course it required slightly more time than usual.

Chats and calls are given more priority, so maybe you could try either of those to finally reach our representative. I'd appreciate if could do that.

More importantly, there are fewer reports of disconnections as IT have informed. Please try logging in to MT4 again.

Thank you.
  • #1,763
  • Apr 15, 2016 4:57am Apr 15, 2016 4:57am
... and needless to say that all complaints arising from the 'attack' situation that resulted in MT4 disconnections will be thoroughly considered.

The consideration will take up to 5-7 business days.

Everyone is welcome to submit order execution requests in the Feedback part of their Exness Member area:
https://www.exness.com/member/feedback
  • #1,764
  • Apr 15, 2016 9:02am Apr 15, 2016 9:02am
Quoting EXNESS
{quote} Dear sajidkust, Thank you for sharing it with me here. As you understand, the load of chats, calls, and emails that our Support have been dealing with has increased lately for obvious reasons. They have been doing excellent job, but of course it required slightly more time than usual. Chats and calls are given more priority, so maybe you could try either of those to finally reach our representative. I'd appreciate if could do that. More importantly, there are fewer reports of disconnections as IT have informed. Please try logging...
I guess very soon there will be no more calls and complaints (after all clients withdrawn all funds)

I got to say all Exness's marketing efforts has all been washed down the drain by this epic total halt of services failure and excuses.

In return, we should all suggest alternative brokers to help them deal with their endless situations.
  • #1,765
  • Apr 15, 2016 10:29am Apr 15, 2016 10:29am
Everything seems to be working fine for a moment this evening & the moment I tried closing this trade this downtime shit struck again & since then I am unable to login to my account (luckily I took screenshot at that time). The same trade would be in few pips loss at the time of making this post. Here i am least bother about this profit as this is a small account of mine but there would be lots of other traders who might not be able to close their trades in profit due to this downtime & the main question which poping up in my mind ever since, who will be held responsible for these lost profits?
Attached Image (click to enlarge)
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  • #1,766
  • Apr 15, 2016 12:59pm Apr 15, 2016 12:59pm
Quoting belief
{quote} I guess very soon there will be no more calls and complaints (after all clients withdrawn all funds) I got to say all Exness's marketing efforts has all been washed down the drain by this epic total halt of services failure and excuses. In return, we should all suggest alternative brokers to help them deal with their endless situations.
Hello, belief.

I regret to hear that.

Please let me assure you that we have joined forces to deal with the current situation and are doing everything we can to put a decisive end to it.

I would also like to remind you that you can always submit your request to check the execution of trading orders here: https://www.exness.com/member/feedback.

If you have any other questions, please do let me know.
  • #1,767
  • Apr 15, 2016 1:09pm Apr 15, 2016 1:09pm
Quoting Forexgain
Everything seems to be working fine for a moment this evening & the moment I tried closing this trade this downtime shit struck again & since then I am unable to login to my account (luckily I took screenshot at that time). The same trade would be in few pips loss at the time of making this post. Here i am least bother about this profit as this is a small account of mine but there would be lots of other traders who might not be able to close their trades in profit due to this downtime & the main question which poping up in my mind ever since, who...
Dear Forexgain,

thank you for your question.

Surely Exness will fully take the responsiblity for orders that were affected by the disconnections as we have clearly admitted this situation was caused at our end.

I urge you and other clients of Exness who have had their trades affected to submit their requests here stating their account number, numbers of trading orders and briefly explaining how they think the orders should be re-calculated.
  • #1,768
  • Apr 15, 2016 2:20pm Apr 15, 2016 2:20pm
Dear EXNESS, I hope this weekend will be enough to fix this server down thing. I have a question outside refund. How do we know it is now ok to trade cos the minute you think its ok, the next its gone. Though the server down today was not as terrible as yesterday's .
i have tried to start trades with a trend, now i prefer to follow the trend
  • #1,769
  • Apr 16, 2016 12:41am Apr 16, 2016 12:41am
Quoting jereajali
Dear EXNESS, I hope this weekend will be enough to fix this server down thing. I have a question outside refund. How do we know it is now ok to trade cos the minute you think its ok, the next its gone. Though the server down today was not as terrible as yesterday's .
I also have the same query.
When the going gets tough , the tough get going
  • #1,770
  • Apr 16, 2016 3:09am Apr 16, 2016 3:09am
Quoting jereajali
Dear EXNESS, I hope this weekend will be enough to fix this server down thing. I have a question outside refund. How do we know it is now ok to trade cos the minute you think its ok, the next its gone. Though the server down today was not as terrible as yesterday's .
Quoting Stubborn
{quote} I also have the same query.
Dear jereajali and Stubborn,

thank you for your questions.

I have certain information that the Technical department have set out to install new equipment to enhance the IT infrastructure. This will be completed at the weekend and will allow to prevent any such attacks from affecting the normal work of our servers in future.

At the moment, we have understanding that the trading will resume normally on Sunday GMT+0 as the market opens.

At the same time, I would advise to follow our news updates relating to the situation. Our current official position regarding the trading is this: if you experience any issue with MT4 connection, you are advised to minimise your trading activities.

If you have any further questions, please don't hesitate to contact me.
  • #1,771
  • Apr 16, 2016 4:46am Apr 16, 2016 4:46am
Quoting EXNESS
{quote} {quote} Dear jereajali and Stubborn, thank you for your questions. I have certain information that the Technical department have set out to install new equipment to enhance the IT infrastructure. This will be completed at the weekend and will allow to prevent any such attacks from affecting the normal work of our servers in future. At the moment, we have understanding that the trading will resume normally on Sunday GMT+0 as the market opens. At the same time, I would advise to follow our news updates...
Nice to hear all this.
Forex; the game of movements not the game of candles.
  • #1,772
  • Apr 17, 2016 6:49am Apr 17, 2016 6:49am
On Friday, finally got connected and able to close the trades with some profit and a trade with BIG LOSS of $502.50. Please compensate the loss of this trade as I was absolutely not able to close the trade at breakeven or even in BIG profit due to server error of EXNESS. The following are the trade details.
Trade Order No. 100363952 SELL 1.5 lot of EURUSD @ 1.12577.
Please recalculate the order @ maximum profit level as exness did not allow me to close the trade in PROFIT
  • #1,773
  • Apr 17, 2016 6:49am Apr 17, 2016 6:49am
Also please clarify the exact situation to stakeholder so that we may decide for our self. If you are not able to provide us with the services you claim than you have no right to waste our time, money etc. For the last three days I am asking for my own money lost due to yours in-competencies. And your help squad is saying please give us some time to evaluate the situation.
Please credit my lost amount along-with the profit before market open. If I lost the account due to low credit than you will have to return my account amount along-with the losses.
  • #1,774
  • Apr 17, 2016 12:25pm Apr 17, 2016 12:25pm
Quoting qureshimeq
On Friday, finally got connected and able to close the trades with some profit and a trade with BIG LOSS of $502.50. Please compensate the loss of this trade as I was absolutely not able to close the trade at breakeven or even in BIG profit due to server error of EXNESS. The following are the trade details. Trade Order No. 100363952 SELL 1.5 lot of EURUSD @ 1.12577. Please recalculate the order @ maximum profit level as exness did not allow me to close the trade in PROFIT
Dear qureshimeq,

thank you for contacting me here.

I have transferred your request to our Complaints department.

It will be processed within 5-7 business days. Unfortunately, it may not be processed before the market opens today.

As far as the current situation is concerned, please refer to my previous post.
  • #1,775
  • Apr 17, 2016 1:59pm Apr 17, 2016 1:59pm
Then I am afraid that exness will have to refund me my to be blown account balance along with the losses claimed. I am requesting my own money for that 3 days and you are saying that you will need 5-7 more days. AMAZING EXNESS.
  • #1,776
  • Apr 17, 2016 2:47pm Apr 17, 2016 2:47pm
Quoting qureshimeq
Then I am afraid that exness will have to refund me my to be blown account balance along with the losses claimed. I am requesting my own money for that 3 days and you are saying that you will need 5-7 more days. AMAZING EXNESS.
Hello, qureshimeq.

Thank you for your reply.

Indeed, at the moment the Complaints department need 5-7 business days to process all such requests with the standard time of 2-3 business days.

The reason for this extension is the increased amount of requests that followed the event we encountered this week. However, I will ask the department to process your request as soon as possible.

Thank you for your understanding.
  • #1,777
  • Apr 17, 2016 3:21pm Apr 17, 2016 3:21pm
Quoting EXNESS
{quote} {quote} Dear jereajali and Stubborn, thank you for your questions. I have certain information that the Technical department have set out to install new equipment to enhance the IT infrastructure. This will be completed at the weekend and will allow to prevent any such attacks from affecting the normal work of our servers in future. At the moment, we have understanding that the trading will resume normally on Sunday GMT+0 as the market opens. At the same time, I would advise to follow our news updates...
Dear EXNESS, I am not confident at your answer. It sounds like you are telling me the server down issue may continue this week. I am inclined to use other brokers right now. So you can't assure me it is fixed ? This is unlike you guys.
i have tried to start trades with a trend, now i prefer to follow the trend
  • #1,778
  • Apr 17, 2016 4:08pm Apr 17, 2016 4:08pm
Same issues @ the market opens. The server connects for few minutes (may be 2-3 minutes) then again non responding.
  • #1,779
  • Apr 17, 2016 4:10pm Apr 17, 2016 4:10pm
Here is the screen shot
Attached Image (click to enlarge)
Click to Enlarge Name: Exness-No Connection (18-04-2016).png Size: 124 KB
  • #1,780
  • Apr 17, 2016 4:11pm Apr 17, 2016 4:11pm
Now I believe its self created issue by the EXNESS.
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