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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #2,241
  • Nov 28, 2016 7:39am Nov 28, 2016 7:39am
any news for uk branch?
  • #2,242
  • Dec 5, 2016 1:55pm Dec 5, 2016 1:55pm
Quoting grandaevus
any news for uk branch?
Dear grandaevus,

I apologise for taking so long in responding to your question.

Our clients will be able to register an account in Exness Europe Limited as soon as its official website will be launched. It is expected to be ready by the beginning of 2017.
  • #2,243
  • Dec 11, 2016 3:16pm Dec 11, 2016 3:16pm
Quoting EXNESS
{quote} Dear ktoTam, thank you for the message. There was no way of saying whether the EURJPYe chart on April 28 was a spike or not. The IT have explained it by 'technical reasons'. However, in general, if you notice a spike or a candle resembling a spike, you can let me know so that would transfer the information to IT for checking.
Quoting EXNESS
{quote} Dear ktoTam, Thank you for your report. I have sent all details to our Complaint department. As soon as I get any reply from our specialists, I will let you know about results. If you have additional questions, please, do not hesitate to contact me.

sorry for quoting old post but everything is the same till now.
all these half year spikes and new ones still exist. nothing changed
not even bothering replay, for such thing again i will need to wait few months and your answer will be the same. And still my charts will be ''broken'' because you are doing nothing.
Not recommending to anyone.
Time is your friend; impulse is your enemy.
  • #2,244
  • Dec 14, 2016 2:26pm Dec 14, 2016 2:26pm
Dear ktoTam,
thank you for the message.

Please kindly specify, was your complaint about closed orders on 28th of April 2016?

Would you be so kind to send your account number and phone password to my email address [email protected], i will be glad to help you.

Thank you for cooperation.
  • #2,245
  • Dec 14, 2016 3:02pm Dec 14, 2016 3:02pm
Quoting EXNESS
Dear ktoTam, thank you for the message. Please kindly specify, was your complaint about closed orders on 28th of April 2016? Would you be so kind to send your account number and phone password to my email address [email protected], i will be glad to help you. Thank you for cooperation.
Everything was told at the time then. i really dont care anymore and do not expect anything from you. Even no answer till now about my last AUDNZD trades. Keep it up.
Time is your friend; impulse is your enemy.
  • #2,246
  • Dec 14, 2016 3:12pm Dec 14, 2016 3:12pm
Quoting ktoTam
{quote} Everything was told at the time then. i really dont care anymore and do not expect anything from you. Even no answer till now about my last AUDNZD trades. Keep it up.
at one time Exness was a very good broker.
WAS.
that time has gone!
you have your experience, learn from it; move on to some other broker with better conditions.
i had.
there is always, always another trade!!
  • #2,247
  • Dec 15, 2016 2:18am Dec 15, 2016 2:18am
Quoting ktoTam
{quote} Everything was told at the time then. i really dont care anymore and do not expect anything from you. Even no answer till now about my last AUDNZD trades. Keep it up.
Dear ktoTam,

I am bring apologizes for some misunderstanding.

Your request about spikes issue on ECN account is being processing by our specialists of Complaint Department in cooperation with liquidity providers.

As soon as we get any reply, I will inform you here.
  • #2,248
  • Dec 15, 2016 2:32am Dec 15, 2016 2:32am
Quoting profitfarmer
{quote} at one time Exness was a very good broker. WAS. that time has gone! you have your experience, learn from it; move on to some other broker with better conditions. i had.
Dear profitfarmer,

Our specialists are continuously working on improving the quality of company's products or services.

If you have any constructive remarks, please provide more evidence, we are ready to carry out an additional analysis of the situation.
  • #2,249
  • Dec 15, 2016 5:15am Dec 15, 2016 5:15am
Quoting profitfarmer
{quote} at one time Exness was a very good broker. WAS. that time has gone! you have your experience, learn from it; move on to some other broker with better conditions. i had.
I totally agree with you . look at the EXNESS real ECN TERMINAL . false spikes candles . and exness is blaming their liquidity providers
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  • #2,250
  • Dec 15, 2016 9:03am Dec 15, 2016 9:03am
at some point i got tired of "providing evidence"...just became too frequent and frustrating.
there, above, one "evidence"...the middle spike marked seem to be the only legit when i see other broker's chart, the others are off by a lot.
a trader want to trade, and not to waste every day to cross verify his/her broker where he got cheated by a chart ( intentional or not), where if it isnt pointed out goes under the carpet.
as i said, exness used to be good, deposit/withdrawal was their best point, but the excessive slippage, spikes on charts, spead...they just lost their edge/appeal/point to use them.
if a fairly regulated UK arm will ever come true, maybe worth a look...and that is even a question mark.
that promise keep getting postponed too, further into the future, for the very reason that many of the pirate way to take away money from clients wont exist anymore as possibility. thus exness has no intention to speed such opening.
there is always, always another trade!!
  • #2,251
  • Dec 30, 2016 12:38am Dec 30, 2016 12:38am
Quoting ktoTam
{quote} Everything was told at the time then. i really dont care anymore and do not expect anything from you. Even no answer till now about my last AUDNZD trades. Keep it up.
Dear ktoTam,

I would like to inform you that your complaint request was processed.

In the course of analyzing execution it has been established that the orders in question were executed at non-market prices.

We apologize for any inconvenience it might have caused.

Taking this into consideration, the decision has been made to cancel the results of the orders in question.

Compensation has been credited to your trading account.

If you have any other questions, please do not hesitate to contact us.
  • #2,252
  • Dec 30, 2016 12:50am Dec 30, 2016 12:50am
Quoting msqtrader
{quote} I totally agree with you . look at the EXNESS real ECN TERMINAL . false spikes candles . and exness is blaming their liquidity providers{image}
Dear msqtrader,

I appreciate the fact that you are sharing your experience here.

All defects are considered by our specialists. We are constantly working at improving our trading conditions on ECN.

Do not hesitate to contact us if you have any complaints or questions about order execution.
  • #2,253
  • Dec 30, 2016 12:57am Dec 30, 2016 12:57am
Quoting profitfarmer
at some point i got tired of "providing evidence"...just became too frequent and frustrating. there, above, one "evidence"...the middle spike marked seem to be the only legit when i see other broker's chart, the others are off by a lot. a trader want to trade, and not to waste every day to cross verify his/her broker where he got cheated by a chart ( intentional or not), where if it isnt pointed out goes under the carpet. as i said, exness used to be good, deposit/withdrawal was their best point, but the excessive slippage, spikes on charts, spead...they...
Dear profitfarmer,

Thank you for your report.

Spikes issue on ECN account is being processing by our specialists of Complaint Department in cooperation with liquidity providers.

Let me remind you, Exness does not take any part in the formation of the pricing in ECN, clients' orders are directly transmitted to the interbank market. Current prices are primarily determined by the bids of participants in the system.

Also, please, be aware of the fact that if a client has reasonable arguments to believe our company violated their terms of trading conditions, he can send a request to our Complaints department to recheck the execution of his order.
  • #2,254
  • Jan 1, 2017 10:07am Jan 1, 2017 10:07am
hello EXNESS.
I have a few questions, look forward to receiving an answer from you, thank you.
My deposit via Webmoney, I can withdraw money by excard?
Trading in the zone
  • #2,255
  • Jan 2, 2017 3:12pm Jan 2, 2017 3:12pm
someone got the same problem...
My accounts are freeze since open market... mt4, mt4 terminal, mt4 android...
3 weeks ago happened the same, but it just take one hour and was fix it
  • #2,256
  • Jan 2, 2017 5:08pm Jan 2, 2017 5:08pm
!!??
  • #2,257
  • Jan 2, 2017 10:47pm Jan 2, 2017 10:47pm
[Quote = Cenit; 9397229] ai đó có cùng một vấn đề ... tài khoản của tôi là đóng băng kể từ khi thị trường mở ... MT4, thiết bị đầu cuối MT4, MT4 android ... 3 tuần trước đây đã xảy ra như vậy, nhưng nó chỉ mất một giờ và đã sửa chữa nó [/ quote]

I think their companies are in holiday, they will soon be working again.
Trading in the zone
  • #2,258
  • Jan 7, 2017 5:06am Jan 7, 2017 5:06am
Quoting forextrader01
Are there traders here of this broker? I'm thinking to open an account with them, they offer 1000:1 leverage, automatic withdrawals, tight spreads, a lot of currencies, indexes, stocks, etc. I believe that is too good for being truth, are they a scam or a reliable broker?
I really enjoy their training programs
  • #2,259
  • Jan 8, 2017 11:39pm Jan 8, 2017 11:39pm
I traded with Exness for a few years and I have not experienced problem with withdrawals, sometime its automatic but there are also time that it take a few hours for the money to arrive in your payment system,support is good and available even on weekend, but I do experience huge slippage from time to time adding more loses to my account which I dont experience with my current brokers and lately they keep on changing leverage which is very an annoying process.
  • #2,260
  • Jan 9, 2017 3:00pm Jan 9, 2017 3:00pm
Quoting hao
hello EXNESS. I have a few questions, look forward to receiving an answer from you, thank you. My deposit via Webmoney, I can withdraw money by excard?
Dear hao,

Thank you for your question and sorry for taking so long to reply.

According to our common deposit/withdrawal rules a client should use the same payment system/wallet/currency for depositing and withdrawing.

So, if you deposited a trading account via WebMoney, you have to use WebMoney for withdrawing as well.

If you have any other questions, please, let me know.
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