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  • #9,641
  • Nov 6, 2016 6:17pm Nov 6, 2016 6:17pm
Tried to contact live chat. " the account you are attempting to reach is no longer active" But it is. Had positions open over the weekend trading on 4 hour charts , tight stops, 20 - 30 pips depending on pair.Stops not triggered on eur/usd sells lost about 600 pips ??? Usd/jpy lost more than stop loss. but not as bad as eur/usd. ?? The stops should have been honoured. This is what fxcm were fined millions of dollars for.Passing on negative slippage to customers and keeping positive slippage for themselves. Thought this had been sorted. Any explanation please Jason? Or anyone else more in the know.
  • #9,642
  • Nov 6, 2016 6:24pm Nov 6, 2016 6:24pm
Quoting TheGreatMilenko
Tried to contact live chat. " the account you are attempting to reach is no longer active" But it is. Had positions open over the weekend trading on 4 hour charts , tight stops, 20 - 30 pips depending on pair.Stops not triggered on eur/usd sells lost about 600 pips ??? Usd/jpy lost more than stop loss. but not as bad as eur/usd. ?? The stops should have been honoured. This is what fxcm were fined millions of dollars for.Passing on negative slippage to customers and keeping positive slippage for themselves. Thought this had been sorted. Any explanation...
These are weekend gaps. Stops are not honored because broker was closed. You are filled at best available price when market opens. This is Forex 101, my friend.
  • #9,643
  • Nov 6, 2016 6:49pm Nov 6, 2016 6:49pm
Right. I have a short position opened @ 10879.5 Eur/Usd. Opened 22.00 current British time. The price has not been that low. Did not have an order in anyway but price would not have hit it anyway. I'm down over 200 pips What The fucky fucky is going on?
  • #9,644
  • Nov 7, 2016 10:41am Nov 7, 2016 10:41am
Quoting TheGreatMilenko
Thought this had been sorted. Any explanation please Jason?
Hi TGM,

If you're asking whether FXCM passes the positive slippage we receive from our liquidity providers onto our clients in full, then the answer is yes. This has been the case since our 2010 update giving traders the potential to benefit from price improvements. However, this would not prevent you from receiving negative slippage on stop loss orders when the best price available in the market is worse than your stop price.

Our execution stats show that while positive and negative slippage occur with similar frequency for FXCM clients overall, positive slippage is more likely on limit orders while negative slippage is more likely on stop orders due to the momentum of price movement when such order types are triggered.

  1. 78.71% of all orders had NO SLIPPAGE.
  2. 12.77% of all orders received positive slippage.
  3. 8.52% of all orders received negative slippage.
  4. 50.2% of all limit and limit entry orders received positive slippage.
  5. 39.9% of all stop and stop entry orders received negative slippage.

If the market price gapped through your stop level over the weekend when trading was closed, then your stop order will be filled at the best available price when it is triggered after trading reopens for the new week.

Quoting TheGreatMilenko
Right. I have a short position opened @ 10879.5 Eur/Usd. Opened 22.00 current British time. The price has not been that low. Did not have an order in anyway but price would not have hit it anyway. I'm down over 200 pips
Our Trade Services Team will be happy to investigate what happened for you if you file a trade inquiry.
  • #9,645
  • Nov 7, 2016 11:11am Nov 7, 2016 11:11am
Quoting Jason Rogers
{quote} Hi TGM, If you're asking whether FXCM passes the positive slippage we receive from our liquidity providers onto our clients in full, then the answer is yes. This has been the case since our 2010 update giving traders the potential to benefit from price improvements. However, this would not prevent you from receiving negative slippage on stop loss orders when the best price available in the market is worse than your stop price. Our execution stats show that while positive and negative slippage occur with...
How and where can the traders verify the percentage statistics you have given here about slippage. Thanks
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 14.8%
  • #9,646
  • Edited 4:03pm Nov 7, 2016 1:20pm | Edited 4:03pm
Quoting 9jatrader
{quote} How and where can the traders verify the percentage statistics you have given here about slippage. Thanks
Hi 9jatrader,

In the attached PDF file, you can see the data behind the percentages I mentioned in my previous post.

Attached File(s)
File Type: pdf execution-transparency.pdf   1.4 MB | 846 downloads


It is FXCM's goal to be an industry leader in providing you with transparency regarding our execution.

Please let me know if you have additional questions.
  • #9,647
  • Nov 7, 2016 6:33pm Nov 7, 2016 6:33pm
Quoting robualdo
Hi Jason. Hello from Italy. I am a customer since 2011. I am generally pleased with the services that you offer.
Hi Robualdo,

Thank you for being a client of FXCM since 2011 and welcome to the forum!

I appreciate your feedback on our MT4 offering and will share it with upper management. In the meantime, there are some questions you raised that I can address right now.

Quoting robualdo
probabily additional 1 pip on spread(?)
FXCM offers the exact same spreads for MT4 users as we do for users of our other platforms like Trading Station and NinjaTrader. Please note that we offer three different account types: Mini, Standard and Active Trader. It's possible your MT4 charts are displaying the spreads for the Mini account type and you were comparing these to Standard account spreads you saw on Trading Station. However, both spread types are available on MT4. You just need to be connected to the correct MT4 server. I provide further clarification in this earlier post: http://www.forexfactory.com/showthre...49#post9222549

Quoting robualdo
will you offer MT5 to retail client in the next months??(in my opinion it's the best Platform with best Language that cover almost every aspect of trading) (forex + shares?)
While I don't have any news regarding MT5 for retail traders at this time, I will let you know if that changes, and I will let you know what I hear back regarding your other requests. Thanks again!
  • #9,648
  • Nov 7, 2016 6:35pm Nov 7, 2016 6:35pm
"Sharing my perspective as both a retail forex broker and a retail forex trader, I believe it's important that we as members of the US retail forex community work together to let the US regulators know what's most important to us. This has yielded fruits in the past. For example, when the CFTC and NFA were considering reducing FX leverage to 10:1, retail traders had significant influence by submitting over 10,000 comments (if I remember the approximate figure correctly)."

Much is afoot with everything going on. Let us know when you think its is best to voice concerns (after the election).
  • #9,649
  • Nov 8, 2016 4:11am Nov 8, 2016 4:11am
Quoting Jason Rogers
{quote} Hi 9jatrader, In the attached PDF file, you can see the data behind the percentages I mentioned in my previous post. {image} It is FXCM's goal to be an industry leader in providing you with transparency regarding our execution. Please let me know if you have additional questions.
I got it. Thanks. When you talk about mini account what's the minimum for mini account?
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 14.8%
  • #9,650
  • Nov 8, 2016 4:21am Nov 8, 2016 4:21am
Quoting robualdo
Hi Jason. Hello from Italy. I am a customer since 2011. I am generally pleased with the services that you offer. I follow the webinar that fxcm italy transmits both at the opening of the European market (local 8 am) and at the opening of US market (local 3pm) and this helps me a lot. I also follow DailyFX and I appreciate its contents. But I must stress that you do not offer good services on MT4 as on your TradeStation. for example: -No integrated news (it is a pity) -no economic calendar (easily integrable) -probabily additional 1 pip on spread(?)...
It's good to come to forum and say the truth about a particular broker, otherwise others will be scared when bad comments are said about them. You said you're pleased with FXCM. Why switching to other brokers? No perfect broker.
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 14.8%
  • #9,651
  • Nov 8, 2016 8:26am Nov 8, 2016 8:26am
Mr. Jason, please check your inbox
  • #9,652
  • Nov 8, 2016 11:06am Nov 8, 2016 11:06am
Quoting smart pivots
Mr. Jason, please check your inbox
Thanks SP, I have replied to your PM.
  • #9,653
  • Nov 8, 2016 11:07am Nov 8, 2016 11:07am
Quoting 9jatrader
{quote} I got it. Thanks. When you talk about mini account what's the minimum for mini account?
The minimum balance to open a Mini account is $50. If your Mini account balance exceeds 20k, it will automatically be converted into a Standard account.
  • #9,654
  • Nov 14, 2016 7:17am Nov 14, 2016 7:17am
Quoting Jason Rogers
{quote} Hi Okoso, First, in regards to using the typical price as opposed to the close price, you can click on the Data Source tab in the EMA properties window and select Typical under History: {image} Second, in regards to shifting your EMA line, there is a free indicator you can download for Marketscope called Zero Lag Moving Average. {image} Lastly, if there is already an indicator available for MT4 that you prefer, please keep in mind that FXCM also offers the MT4 platform. Furthermore, if you have an MT4 account...
Hi Jason,

Thank you for your help. I do have both trading station and also MT4. But I keep my live account on Trading station as I am more comfortable with it. What I needed to ask you was if I could shift my EMA to the left not up or down that your Zero Lag Moving Average can do. Can you please help?

Thank you,

Okoso
  • #9,655
  • Nov 14, 2016 3:45pm Nov 14, 2016 3:45pm
Quoting okoso
{quote} Hi Jason, Thank you for your help. I do have both trading station and also MT4. But I keep my live account on Trading station as I am more comfortable with it. What I needed to ask you was if I could shift my EMA to the left not up or down that your Zero Lag Moving Average can do. Can you please help? Thank you, Okoso
Hi Okoso,

To clarify, while the Deviation input for the Zero Lag Moving Average indicator shifts the indicator line up or down in position, the Filter input filters out recent price data to remove the lagging characteristics indicators like the traditional EMA. It does this by tracking current prices more closely than older prices.

Attached Image (click to enlarge)
Click to Enlarge Name: Zero-Lag-MA-960x640.jpg Size: 96 KB


You can also try the other shift indicators on FXCMapps.com and FxCodeBase.com to see if they are a better fit.
  • #9,656
  • Nov 15, 2016 4:24am Nov 15, 2016 4:24am
Does anyone have problems with them? I tried to go on their webpage for Canadians but it doesn't work.
  • #9,657
  • Edited 1:08pm Nov 15, 2016 12:54pm | Edited 1:08pm
Quoting wilij
Does anyone have problems with them? I tried to go on their webpage for Canadians but it doesn't work.
Welcome to the forum, Wilij

I tested the site myself, and it loaded for me without any problems. Please post a screenshot of what you see on your computer when you try to visit this webpage: https://www.fxcm.com/ca/?CMP=SFS-70160000000MusRAAS
  • #9,658
  • Nov 15, 2016 5:33pm Nov 15, 2016 5:33pm
Does FXCM use the plugin to run your stops?
Not once, but twice today within seconds of placing my stops at BE+1, price moved against me just enough to trigger my stop and then price returned to where it was.
Am I THAT UNLUCKY?
My Threads: Trading is as simple as 1-2-3, Highest Open / Lowest Open Trade
  • #9,659
  • Nov 15, 2016 5:42pm Nov 15, 2016 5:42pm
Quoting TooSlow
Does FXCM use the plugin to run your stops? Not once, but twice today within seconds of placing my stops at BE+1, price moved against me just enough to trigger my stop and then price returned to where it was. Am I THAT UNLUCKY?
Hi TooSlow,

FXCM uses no such plugin, and we do not hunt your stops.

For Standard accounts (5k minimum opening balance) and Active Trader accounts (25k minimum), we use No Dealing Desk (NDD) forex execution. That means each client order is offset one-for-one with the best prices from competing liquidity providers. Therefore, we don't profit from client losses or lose from client profits on the NDD model, and have no reason "to run your stops".

Furthermore, it's worth noting that we use the same base price for DD execution on Mini accounts (before adding the spread markup) as the base price we use for our NDD execution (before adding the commission). That's a key reason you can have confidence trading with FXCM regardless of the account type you choose.

I don't know how close you are setting your stops to the current market price, but is it possible you haven't taken into account the bid-ask spread when looking at your charts? If you have doubts about the execution of a particular trade, I encourage you to file a trade inquiry.
  • #9,660
  • Nov 16, 2016 2:57am Nov 16, 2016 2:57am
Quoting Jason Rogers
{quote} Welcome to the forum, Wilij I tested the site myself, and it loaded for me without any problems. Please post a screenshot of what you see on your computer when you try to visit this webpage: https://www.fxcm.com/ca/?CMP=SFS-70160000000MusRAAS
Thank you Jason
Looks like i had a wrong link, I tried with your link and it works.
Thanks!
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