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  • #9,081
  • May 25, 2016 4:15pm May 25, 2016 4:15pm
Quoting Drolph
{quote} Any news from the VPS team, Jason?
Hi Drolph,

I got confirmation from the VPS team that they check your balance on the last day of each month. If your balance is at least 5k, your VPS is free. Otherwise, your account is charged the regular fee for the service. The fee is applied at the beginning of the following month, but the exact day the fee is assessed can vary from one month to the next. I apologize for the earlier confusion.
  • #9,082
  • May 25, 2016 4:19pm May 25, 2016 4:19pm
Hello, Jason.

What would FXCM do about this ?

https://www.leaprate.com/2016/05/sec...-retail-forex/

Just came out today...quite a surprise...
  • #9,083
  • May 25, 2016 4:20pm May 25, 2016 4:20pm
Quoting WarrenK
on the Trade station platform is there an indicator for average daily range in pips?
Hi Warren,

I believe the ATR Pips indicator on FXCMapps.com provides the functionality you seek.
  • #9,084
  • May 25, 2016 4:23pm May 25, 2016 4:23pm
Quoting hiepbg
Hello Jason Can you provide me a range bars indicator for fxcm trading station II ? I have tried some scripts on fxcodebase, but no script works. Thanks,
Hi Hiepbg,

Please tell me more about what did not work for you with the range bar scripts on FxCodeBase.com and I will try to find you a solution.
  • #9,085
  • May 25, 2016 4:38pm May 25, 2016 4:38pm
Is latency arbitrage considered cheating and a violation ?
it rubs the lotion on its skin
  • #9,086
  • May 25, 2016 6:51pm May 25, 2016 6:51pm
Quoting big-cheez
Is latency arbitrage considered cheating and a violation ?
FXCM acts as liquidity provider for Mini accounts. For this reason, any arbitrage strategy is prohibited on this account type. For arbitrage strategies, you will want to use the No Dealing Desk (NDD) forex execution available to Standard and Active Trader accounts. Our NDD model provides pricing from multiple liquidity providers so there are no restrictions on arbitrage strategies.
  • #9,087
  • May 25, 2016 11:05pm May 25, 2016 11:05pm
Hi Jason

Can singaporeans now open mt4 account in fxcm usa ?

JC
  • #9,088
  • May 26, 2016 7:42am May 26, 2016 7:42am
thanks Jason
  • #9,089
  • May 26, 2016 10:52am May 26, 2016 10:52am
Quoting johnchin29
Hi Jason Can singaporeans now open mt4 account in fxcm usa ? JC
Hi JC,

Regulations in Singapore prohibit companies that are not registered there from offer trading services to local residents. Since FXCM is not registered in Singapore, we cannot offer trading services to you unless you live outside Singapore.
  • #9,090
  • May 26, 2016 10:53am May 26, 2016 10:53am
Quoting WarrenK
thanks Jason
It's my pleasure, Warren! I'm glad that solution worked for you.
  • #9,091
  • May 26, 2016 7:40pm May 26, 2016 7:40pm
Anyone else experiencing frequent "slipage" of 3-9 pips while using Trade Station platform( you won't notice if you don't scalp)? I'm extremely dissapointed with FXCM. I'm going to close my real account and move my money somewhere else.
  • #9,092
  • May 27, 2016 9:20am May 27, 2016 9:20am
Jason, if i fund an FXCM UK standard account through Skrill, will i be able to withdraw back to the same Skrill account only the amount deposited or also profits?
  • #9,093
  • May 27, 2016 11:30am May 27, 2016 11:30am
Quoting keen246
Anyone else experiencing frequent "slipage" of 3-9 pips while using Trade Station platform( you won't notice if you don't scalp)? I'm extremely dissapointed with FXCM. I'm going to close my real account and move my money somewhere else.
Hi Keen,

A one-year study of orders executed through FXCM show our clients receive positive slippage at least as often as they receive negative slippage.

  1. 76.2% of all orders had NO SLIPPAGE.
  2. 13.5% of all orders received positive slippage.
  3. 10.2% of all orders received negative slippage.
  4. Over 58% of all limit and limit entry orders received positive slippage.
  5. 52% of all stop and stop entry orders received negative slippage.


I see you first mentioned trading with FXCM over a year ago. Is this slippage a recent phenomenon you're experiencing with us? Do you trade during news events? Are you taking advantage of Trading Station features like Market Range and Range Entry to limit your negative slippage (but not your positive slippage) on Market Orders and Entry Orders respectively?

  • #9,094
  • May 27, 2016 11:39am May 27, 2016 11:39am
Quoting corre71
Jason, if i fund an FXCM UK standard account through Skrill, will i be able to withdraw back to the same Skrill account only the amount deposited or also profits?
Hi Corre,

If you deposit funds into your FXCM account via Skrill, you can withdraw not only your initial deposit amount but also your profits back to the same Skrill account.
  • #9,095
  • May 27, 2016 11:47am May 27, 2016 11:47am
Please note there is a holiday in the US on Monday, May 30th for Memorial Day. You can see our holiday trading hours for CFD's here: http://bit.ly/1MF8d2l

Forex trading hours remain unchanged, and you can view the holiday rollover interest schedule here: http://bit.ly/20Hpj6s

I will be out of the office until Tuesday, May 31st and will respond to your forum posts and private messages when I return.

Have a great weekend!
  • #9,096
  • May 27, 2016 1:14pm May 27, 2016 1:14pm
Quoting Jason Rogers
{quote} Hi Corre, If you deposit funds into your FXCM account via Skrill, you can withdraw not only your initial deposit amount but also your profits back to the same Skrill account.
Dear Jason, many thanks, this is very important for me in choosing a broker to work with.
But please, ask to the italian and UK support to keep themself more informed.
First the italian team told me that they do not allow deposit through Skrill. Then when i have learned from you that Skrill was available, i have skipped the italian team because was looking not well informed, and so contacted the UK team and they told me that was not possible to withdraw profits to Skrill and i was quite surprised since i withdraw profits on Skrill with other UK Fca regulated brokers.
  • #9,097
  • Edited 4:16pm May 28, 2016 12:37pm | Edited 4:16pm
Re - I am the FXCM Brand Ambassador to the Forex Factory forums.

As you are the FXCM Brand Ambassador to the Forex Factory forums I will be happy to address any inquiry to your appointed role at the place of your appointerd role.

I do not engage in private communicarion with other brokers regarding FXCM products and services and likewise do not engage in private communications with FXCM representatives regarding other broker products and services.

Regarding the following public communications # Post 9,050 - http://www.forexfactory.com/showthre...83#post8931283

Quoting Jason Rogers
Quoting Phylo
Does this sound like a request - It's worth noting that to this day, some brokers provide Q1, Q2, Q3 & Q4 slippage stats; stats that are ongoing, current, uptodate - or does it sound like notice of what actually represents transparency and credibilty as apposed to desperate rhetorical spin referencing an outdated study of yesteryear. Slippage stats published Q1, Q2, Q3 & Q4 represents current transparency and credibility. A single outdated slippage study from 2013 - 2014 does not measure up to current transparency and ..
Quoting Phylo
{quote} The image in #Post 9,028 is an insignificant snapshot covering +/- 28 trades and does not represent a Quarterly Slippage Statistical publication available to regulatory scrutiny. Not all slippage calculations in the image in #Post 9,028 are verifiable beyond doubt. Three slippage calculations are verifiable: -0.05, +0.56 & +0.85. All other slippage calculations, both negative and positive, involve numbers that are hidden or humanly added and therfore are not verifiable beyond doubt.
You make some great points, Phylo, and I apologize for referring to your comments about wanting access to more slippage stats as a request. In our defense and to your credit, you are the first person ever to ask me about this. Like me, I think everyone else assumed one year of data showing FXCM clients receive positive slippage as frequently as negative slippage was as good as the next. I have conveyed your interest in a new and more comprehensive execution study to the higher ups.
I thought it was established that my statement was not a request. However, this appears not to be the case. I reiterate - a flat-out statement of fact it is not a request. It is a - HEADS-UP !

  1. I am therefore not the slightest interested in any response to any supposed request for or the pulling of a Single, ONE-OFF (and possibly cherry picked) slippage stat.
  2. The repetitive reference to a single, stand-alone, one-off, un-updating slippage stat that is soon outdated does not reflect present trading conditions and does not measure up to transparency and credibilty of current trading conditions.
  3. Slippage stats published Q1, Q2, Q3 & Q4 represents transparency and credibility of current trading conditions.

One definition of Heads-UP is -

Attached Image (click to enlarge)
Click to Enlarge Name: Heads Up.PNG Size: 21 KB
Your request can be answered by anyone with a very modest internet search ability.
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,098
  • May 28, 2016 7:07pm May 28, 2016 7:07pm
Quoting Jason Rogers
{quote} Hi Keen, A one-year study of orders executed through FXCM show our clients receive positive slippage at least as often as they receive negative slippage. 76.2% of all orders had NO SLIPPAGE. 13.5% of all orders received positive slippage. 10.2% of all orders received negative slippage. Over 58% of all limit and limit entry orders received positive slippage. 52% of all stop and stop entry orders received negative slippage. I see you first mentioned trading with FXCM over a year ago. Is this slippage a recent...
Hi Jason,
Yes, I've been with FXCM for about a year, but this frequent and excessive slippage phenomena started to apperear like a month ago (about the time I made the TS2 update support guys asked me to perform). This awful slippage (I don't think it's actually slippage, it's a TS2 bug) happens randomly at no news time ( I don't trade news). I just use entries at market and limit orders. Besides, varions of 6-9 pips when the spread is normal, can't be slippage.
I've inquired several times to FXCM, but they think it's normal slippage.
Notice this is not the only bug I've found on TS2. I've reported 2 other issues and a few other smaller ones not reported.
Regards,
Keen246
  • #9,099
  • Jun 1, 2016 6:50pm Jun 1, 2016 6:50pm
Quoting corre71
{quote} Dear Jason, many thanks, this is very important for me in choosing a broker to work with. But please, ask to the italian and UK support to keep themself more informed. First the italian team told me that they do not allow deposit through Skrill. Then when i have learned from you that Skrill was available, i have skipped the italian team because was looking not well informed, and so contacted the UK team and they told me that was not possible to withdraw profits to Skrill and i was quite surprised since i withdraw profits on Skrill with other...
Thank you for your feedback. I have shared it with my colleagues in Italy and UK to make sure we are all providing accurate information regarding the Skrill deposit option. I apologize for any confusion. I can confirm that you can deposit and withdraw funds via Skrill.
  • #9,100
  • Jun 1, 2016 6:55pm Jun 1, 2016 6:55pm
Quoting keen246
{quote} Hi Jason, Yes, I've been with FXCM for about a year, but this frequent and excessive slippage phenomena started to apperear like a month ago (about the time I made the TS2 update support guys asked me to perform). This awful slippage (I don't think it's actually slippage, it's a TS2 bug) happens randomly at no news time ( I don't trade news). I just use entries at market and limit orders. Besides, varions of 6-9 pips when the spread is normal, can't be slippage. I've inquired several times to FXCM, but they think it's normal slippage. Notice...
Thank you for this additional information. I'm not aware of any changes in the recent Trading Station update that could cause such problems. It's supposed to be a front-end change to improve charts, etc. and should have had no impact on the back-end execution. For this reason, I want to investigate this further for you. Please send me a private message listing the email address we have on file for your account. I can use this to pull up your account details and have the tech support team look into what's happening.
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