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FXCM Discussion

  • #9,061
  • May 19, 2016 12:10am May 19, 2016 12:10am
Quoting Mbt
{quote} Hello Jason,since yesterday evening, my fxcm mobile app is not working anymore. I can not log in but my Internet connection is ok. Are the Servers down? I have trades running. I can Start the app but I'm not able to log in. I can give you a Screenshot but it is on german. {image}
Similar problem with Forex yesterday as well. Worst thing is when you can not execute a trade when you need to or log on when you need to.
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  • #9,062
  • May 19, 2016 2:09am May 19, 2016 2:09am
Quoting Jason Rogers
{quote} Hi Drolph, Your balance is spot checked sometime in the middle of each month. Those accounts with a balance above 5k get their VPS for free. I wish I had a more precise answer for you, but the exact date when balances are spot checked could vary slightly from one month to the next. If you have additional questions, please email VPS at FXCM dot COM.
Hey Jason,

just to give you a quick feedback:

I was doublechecking by asking the live chat as well - they told me it would be checked at the end of each month. In case someone else is asking again..

Cheerio
  • #9,063
  • May 19, 2016 4:50pm May 19, 2016 4:50pm
Quoting sriloba
Hi Jason, Does FXCM accept traders from Quebec (Canada)? Sai Ram
Hi Sai Ram,

Since you live in Canada, you can open an account with Friedberg Direct (www.fxcm.ca) which will give you access to FXCM's No Dealing Desk (NDD) forex execution and platforms including Trading Station, MT4 and NinjaTrader.

Friedberg is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and the Canadian Investor Protection Fund (CIPF), so your account will be protected by the CIPF for up to $1 million.
  • #9,064
  • May 19, 2016 5:18pm May 19, 2016 5:18pm
Quoting TooSlow
Why so many invalid prices and off quotes?
Hi TooSlow,

You could be getting these messages for a couple of reasons:

  1. Your Maximum Deviation is set too low for current market conditions. See this post for more details on why and how to change your Maximum Deviation setting: http://www.forexfactory.com/showthre...44#post7872944
  2. Delays on your internet connection are causing you to see expired prices on your platform. To test your connection, please contact our 24-hour support team.

  • #9,065
  • May 19, 2016 5:28pm May 19, 2016 5:28pm
Quoting Bardy
Can fxcm please allow for customizable chart time frames like 3 minute, 10 minute, and 2 day charts? ​
Hi Bardy,

Trading Station already gives you the option of using these custom chart time frames.


Attached Image (click to enlarge)
Click to Enlarge Name: m10 charts 2016 May 19.png Size: 73 KB


For 3-minute charts, type "m3" in the time frame field of your chart tool bar. For 10-minute charts, type "m10". For 2-day charts, type "d2".
  • #9,066
  • May 19, 2016 5:39pm May 19, 2016 5:39pm
Quoting stylinex
{quote} Similar problem with Forex yesterday as well. Worst thing is when you can not execute a trade when you need to or log on when you need to. {image}
Hi Stylinex,

These problems are not similar. In your other posts, you specifically mentioned having difficulty using the mobile app of your broker during "important trade times" by which I assume you mean news events or other periods of volatility.

By contrast Mbt mentioned having difficulty logging into our mobile app for at least half a day. That's a different situation entirely. Please read my earlier response to Mbt where I confirm that no other FXCM clients reported such a connection issue with us suggesting it's a tech issue specific to his mobile device: http://www.forexfactory.com/showthre...48#post8933848
  • #9,067
  • May 19, 2016 5:46pm May 19, 2016 5:46pm
Quoting Drolph
{quote} Hey Jason, just to give you a quick feedback: I was doublechecking by asking the live chat as well - they told me it would be checked at the end of each month. In case someone else is asking again.. Cheerio
Thanks for the update, Drolph. So there's no confusion, I am reaching out the VPS team now to confirm whether the balance check is done on the same date each month or whether the date can vary as I was told previously. I will let you know what they say.
  • #9,068
  • May 19, 2016 5:48pm May 19, 2016 5:48pm
I will be out of the office from now until Tuesday, May 24th and will respond to your posts and private messages when I return.
  • #9,069
  • May 23, 2016 8:46pm May 23, 2016 8:46pm
Hi Jason Rogers ,

I am FXCM account holder. We know that there is mini account contest going on FXCM with starting balance any where between $50-$20000.However if equity crosses $20000 any of account holder during contest period, FXCM is moving the account to standard. Still he qualify for prize if he is in leader board from 1 to 5th position?
  • #9,070
  • May 24, 2016 4:58pm May 24, 2016 4:58pm
Quoting fxwinnerz
Hi Jason Rogers , I am FXCM account holder. We know that there is mini account contest going on FXCM with starting balance any where between $50-$20000.However if equity crosses $20000 any of account holder during contest period, FXCM is moving the account to standard. Still he qualify for prize if he is in leader board from 1 to 5th position?
Great question!

As you have noted, a Mini account with equity greater than 20k will be switched to a Standard account with 100:1 leverage (except in the US where CFTC regulations limit all forex accounts to 50:1 leverage), No Dealing Desk execution, and low spreads + commissions. However, this switch would not disqualify a trading account from winning our contest prizes, as long as it began the calendar month as a qualifying Mini account with $50 to 20k in equity: http://bit.ly/1XuWonP
  • #9,071
  • May 24, 2016 6:28pm May 24, 2016 6:28pm
Hello Jason

I was keep searching for along Time for a good Broker that offers a swap free account and an e-wallets option for deposites because my country charge a lot for wire, and i was surprise when i found that fxcm uk offer skrill, so i opened NDD account and very soon i will deposit through skrill
since there are no info about it in your site FAQ i want to ask how long it take for deposit and withdraw, and the fees for Both.
Thank you
  • #9,072
  • May 24, 2016 7:45pm May 24, 2016 7:45pm
Hello,

I'm interested in upgrading my mini account to a standard account. I read that there is a $2,000 minimum balance for standard account. What fees are charged for balances that drop below $2,000 because of trading losses or withdrawals and how often is that fee charged?
  • #9,073
  • May 24, 2016 9:22pm May 24, 2016 9:22pm
Hi numbrcrunchr,

I just contact FXCM for the same question and the answer is if your account falls below $1500, they will charge $10 per month.

Good luck!
  • #9,074
  • May 25, 2016 5:17am May 25, 2016 5:17am
on the Trade station platform is there an indicator for average daily range in pips?
  • #9,075
  • May 25, 2016 12:34pm May 25, 2016 12:34pm
Hello Jason

Can you provide me a range bars indicator for fxcm trading station II ? I have tried some scripts on fxcodebase, but no script works.

Thanks,
  • #9,076
  • May 25, 2016 1:15pm May 25, 2016 1:15pm
Quoting Jason Rogers
{quote} Thanks for the update, Drolph. So there's no confusion, I am reaching out the VPS team now to confirm whether the balance check is done on the same date each month or whether the date can vary as I was told previously. I will let you know what they say.
Any news from the VPS team, Jason?
  • #9,077
  • May 25, 2016 3:17pm May 25, 2016 3:17pm
Quoting MrZurba
Hello Jason I was keep searching for along Time for a good Broker that offers a swap free account and an e-wallets option for deposites because my country charge a lot for wire, and i was surprise when i found that fxcm uk offer skrill, so i opened NDD account and very soon i will deposit through skrill since there are no info about it in your site FAQ i want to ask how long it take for deposit and withdraw, and the fees for Both. Thank you
Hi MrZurba,

Skrill is available as a deposit option for FXCM's trading entities worldwide with the exception of FXCM US. For verified Skrill accounts, deposits and withdrawals are typically processed within 1 business day. Deposits initiated via Skrill to FXCM are subject to a 1.6% plus $0.29 processing fee which will be assessed to the deposit amount upon receipt of funds. For example, a $100.00 deposit via Skrill would be charged a fee of $1.89 meaning you would receive $98.11 in your trading account. You can read about Skrill and your other transfer options in the deposit/withdrawal FAQ section of MyFXCM.com
  • #9,078
  • May 25, 2016 3:32pm May 25, 2016 3:32pm
Quoting numbrcrunchr
Hello, I'm interested in upgrading my mini account to a standard account. I read that there is a $2,000 minimum balance for standard account. What fees are charged for balances that drop below $2,000 because of trading losses or withdrawals and how often is that fee charged?
Hi Numbrcrunchr,

As Littleart said, if your Standard account balance falls below $1500, you will be charged a $10 fee per month.

Quoting littleart
Hi numbrcrunchr, I just contact FXCM for the same question and the answer is if your account falls below $1500, they will charge $10 per month. Good luck!
Thanks for sharing this info, Littleart
  • #9,079
  • May 25, 2016 3:33pm May 25, 2016 3:33pm
Quoting Jason Rogers
{quote} Hi TooSlow, You could be getting these messages for a couple of reasons: Your Maximum Deviation is set too low for current market conditions. See this post for more details on why and how to change your Maximum Deviation setting: http://www.forexfactory.com/showthre...44#post7872944 Delays on your internet connection are causing you to see expired prices on your platform. To test your connection, please contact our 24-hour support team.
What do you advise the setting for Max Dev be? Currently 1.
My Threads: Trading is as simple as 1-2-3, Highest Open / Lowest Open Trade
  • #9,080
  • May 25, 2016 4:09pm May 25, 2016 4:09pm
Quoting TooSlow
{quote} What do you advise the setting for Max Dev be? Currently 1.
A maximium deviation of 10 points on MT4 equates to 1 pip, so a Max Dev of 1 is only 0.1 pips. That's why you have been getting the off quotes message so frequently. I can't recommend a specific setting. While increasing your Max Dev can reduce the frequency with which your orders getting rejected with the Off Quotes message, it also opens you up to the possibility of more negative slippage.

That said, your orders will always get filled at the best available price in the market, even if your Max Dev setting said you were willing to accept more negative slippage. The stats for orders executed through FXCM over a 12-month period from September 2013 through August 2014 show our clients received positive slippage as frequently as negative slippage overall: http://bit.ly/1saL6cP

 

  1. 76.2% of all orders had NO SLIPPAGE.
  2. 13.5% of all orders received positive slippage.
  3. 10.2% of all orders received negative slippage.
  4. Over 58% of all limit and limit entry orders received positive slippage.
  5. 52% of all stop and stop entry orders received negative slippage.

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