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EXNESS official representative

  • #701
  • Jun 12, 2015 10:02am Jun 12, 2015 10:02am
I am using your Ecn demo and and I scalp EU,I am an Algo trader and cant believe that the spread is 0 pips every time,is it same for Live Ecn accounts as well. If its is I would love to trade using Exness.
Order flow is the edge,rest is just noise.
  • #702
  • Jun 15, 2015 3:23am Jun 15, 2015 3:23am
Quoting rubinsingh
I am using your Ecn demo and and I scalp EU,I am an Algo trader and cant believe that the spread is 0 pips every time,is it same for Live Ecn accounts as well. If its is I would love to trade using Exness.
Of course it is not! Typically it is between 1 and 5
  • #703
  • Jun 15, 2015 11:55am Jun 15, 2015 11:55am
Quoting dani99098
why did you open a fxcm demo account and checked the rate....did 1197.00 reach in fxcm demo account?
Hello, dani99098,

this was done just to make sure the mentioned price was reached at FXCM.

However, it is important to stress once again that the XAUUSD trade opens two hours past the market opening on Sunday at EXNESS. The market opens at 21:00 GMT+0, whereas the gold trading opens at 23:00 GMT+0. So, the chart had the first new candle of the week at 23:00 GMT+0, while in FXCM the price above 1197.00 was around 22:00 GMT+0.

EXNESS cannot execute an order at a price that was not sent to EXNESS by its liquidity providers. The XAUUSD price specified by you earlier does not exist in any of EXNESS charts despite the fact that this price was in FXCM. In this case you may refer to point 26.10 of our Client agreement.
  • #704
  • Jun 18, 2015 12:34am Jun 18, 2015 12:34am
I just want to report here that i got USDCAD sell position with stop order hunted by Exness even my stop place 20 pips away highest bid price.

It would have been a 80 pips win for me if not for this nonsense, i hope more people would come out to expose them.

you can image they can open as wide to 30pips, how crazy is that to trade with them.

Exness, please dont need to ask me my account number etc, cause i dont think this will do you or me any good.

I am considering pulling out my fund for other real broker. Their mini accounts failed my tests miserably.
  • #705
  • Edited 3:15am Jun 18, 2015 2:32am | Edited 3:15am
after a while back trading with Exness.
and in for interesting surprise on my ECN.
yesterday had 6 trades placed( pending orders), that is 6 entries and 6 exits...managed to have 10 out of this 12 get slippage. yes, ECN, it is possible. But I must say on average 0.6 pips slippage on trades all executed during the non-news time, all on EURUSD pair, might sound a bit too much. On top, wonder, I must be the unluckiest trader yesterday, because all 10 out of 10 slippage was negative, and against me.
the support kindly pointed out, that is the interbank market nature, (for all of our sake who trading there, I hope she meant slippage, and not permanent negative slippage). understandable once again. but to put in context, this is a trial account funded just about 900$ to test nothing but current execution conditions (brokers change). I know that latency on internet connection has many things to do, but since the MT4 shows <1ms to broker's DC, I think I shall be ok for quiet market conditions. And oh, did I say test positions, thus I doubt a little that interbank execution on my pendings, being at 0.05 lot each.
but I guess this is just the nature of the game?
I sincerely hope the Goddess of the interbank market will be kind to me the next time, and I start to see some positive slippage too on my true ECN execution on min 0.01 lot size. would be happy to update too when I also find a day of trading with all my positions encountering a 0.6 pips positive slippage.


update:
as promised.
took for the 9th trade, and the 13th negative slippage to break the "curse". the first positive slippage. yay, there might be hope?!
there is always, always another trade!!
  • #706
  • Jun 19, 2015 12:48am Jun 19, 2015 12:48am
Quoting belief
I just want to report here that i got USDCAD sell position with stop order hunted by Exness even my stop place 20 pips away highest bid price. It would have been a 80 pips win for me if not for this nonsense, i hope more people would come out to expose them. you can image they can open as wide to 30pips, how crazy is that to trade with them. Exness, please dont need to ask me my account number etc, cause i dont think this will do you or me any good. I am considering pulling out my fund for other real broker. Their mini accounts failed my tests miserably....
Hello, belief,

I would still appreciate if you provide me with more details.

[email protected]
  • #707
  • Edited 7:54am Jun 28, 2015 1:20am | Edited 7:54am
Dear Exness , Lots of trader using Auto trading , In Exness there are two missing Symbol , NZDCHF and NZDCAD , This two are very important for combine , Please put them in , Combination of AUD, CAD,CHF,EUR,GBP,NZD,USD,JPY,
  • #708
  • Edited 9:29am Jun 29, 2015 5:20am | Edited 9:29am
I know leverage get auto reduced before the weekend, or holidays...
I know that it gets back to "normal" soon after the market opens.

And for my annoyance, I found out after the first Monday trade opened that it isn't the case!!
Trade opened after London open, thus far in the time to have the margin reset.

Exness should ensure things as such ALWAYS WORK properly.

And while at it,
How about this:
2015.06.29 14:25:34.033 '717XXXX': order sell 0.01 EURUSDk opening at market sl: 0.00000 tp: 0.00000 failed [Off quotes]
2015.06.29 14:25:32.883 '717XXXX': order sell market 0.01 EURUSDk sl: 0.00000 tp: 0.00000

How exactly a MARKET ORDER be off quotes???
there is always, always another trade!!
  • #709
  • Jun 29, 2015 1:43pm Jun 29, 2015 1:43pm
Quoting terminator12
Dear Exness , Lots of trader using Auto trading , In Exness there are two missing Symbol , NZDCHF and NZDCAD , This two are very important for combine , Please put them in , Combination of AUD, CAD,CHF,EUR,GBP,NZD,USD,JPY,
Dear terminator12,

Indeed, we do not offer these two currency pairs for trading. However, the list of trading instruments is subject to change. I wll inform our technical specialists about your interest in these two pairs. They will see what they can do about it.

Thank you for bringing this matter to our attention.
  • #710
  • Jun 29, 2015 2:13pm Jun 29, 2015 2:13pm
Hello, profitfarmer

I regret to hear that the leverage at your account has not been changed automatically. I must as well add that we always ask our clients to re-start the terminal after 3 hours has passed since the market's opening to ensure the automatic change. I hope you did it today. Futhermore, there is a case of the leverage not changing automatically: that is when the client's equity is less than 5 (in account's currency) at the time when automatic change takes place. I hope this is not the case here.

I suggest that you should always check these things to make sure you do everything possible to enable the change. And let's not forget about the Settings of the personal area where the leverage can be changed manually, which has proven effective on quite a number of occasions.

Despite all this, you were completely right to say that it is our responsibility to ensure that the automatic change 'always works properly'. I will request our technical specialists to see into this matter and сome up with an effective solution. I must however admit that it may take a lot of time to be found.

Also, if the absence of timely change in any way affected the execution, please provide details of the exection, so that we could check it. You may send the details, if any, to [email protected].

As for the 'Off quotes', I would appreciate if you provided the log files to see when and where they were, and how many of them there were. Theoretically, there shouldn't be an 'Off quotes' message with the market execution.
  • #711
  • Jun 29, 2015 8:34pm Jun 29, 2015 8:34pm
Dear Exness!

Me too regret very much that the platform doesn't always work properly.
For your points, I would just like to clarify, (being a weekend, especially with expected gap on Monday), I haven't turn on MT4 before the Frankfurt Open, so, according to Exness MT4 time, well into the trading day, 8 hours+.
Since this account is little, understand the worry about the equity level, but cant be a case, I have a few 100s of account base currency there.

Furthermore, I know about the manual setting of leverage. Unfortunate, this was not the very first case such happen to me ( though it happened on a different Exness account in past)
I am a scalper on this account...
And here is your procedure for manual re-setting:
1. log into Exness account --->find change leverage, choose new --->wait for emai
2. log into email, open Exness's message, copy the chain of gibberish like 20 letters/numbers
3. go back Exness website, enter the emailed gibberish to confirm leverage change.
4. restart Exness site to double confirm that leverage in fact shown correct,
5. restart MT4

In the meanwhile, try to not mind your overleveraged trade and the MT4 chart.
Sure, it is toy money on a mini account, so, I cant lose too much.
But that isn't the point, is that?
The only missing from the log file above is the full acct. number, that is 7177945, the rest of the log file is there.
And yes, I still managed to make money on that scalp trade, but not because of the smoothness of the procedure. Again, not the main point here, I believe.
there is always, always another trade!!
  • #712
  • Jun 30, 2015 1:54pm Jun 30, 2015 1:54pm
Hello, profitfarmer!

Thank you for your feedback.

The issue with the leverage is now under active consideration. Our technical department specialists are doing everything they can to ensure the change goes automatically at the appropriate time. If your trade suffers from an unchanged leverage, please let me know here or at [email protected].
  • #713
  • Jul 7, 2015 6:38am Jul 7, 2015 6:38am
I can not execute order, I can not place order, I can not close position. why? all I can do only watch the chart and do nothing.
we don't predict, we only ride
  • #714
  • Jul 7, 2015 10:04am Jul 7, 2015 10:04am
everyone has a breaking point, when it just feels too much...
and with today's GBPUSD trade I am finally ready to move from EXNESS, and this time for good.
just had had enough from the slippage, the incompetent online support, the so called "tight spread", the many pips difference on the chart between ECN and mini account...
just the overall bucket shop experience that is disguised as ECN, STP, whatever.
so, I bid farewell to EXNESS, and they bid farewell for my money in the future, the only fair deal I can cut for myself there nowadays.
there is always, always another trade!!
  • #715
  • Jul 7, 2015 1:44pm Jul 7, 2015 1:44pm
Quoting cakrajaya
I can not execute order, I can not place order, I can not close position. why? all I can do only watch the chart and do nothing.
Dear cakrajaya

I would appreciate if you provided your account number and the numbers of orders that were affected by the situation that you described. Our IT department will check if there were any issues with the server of your account and come to a conclusion based on what they find out.

My email is [email protected].
  • #716
  • Jul 7, 2015 2:04pm Jul 7, 2015 2:04pm
Quoting profitfarmer
everyone has a breaking point, when it just feels too much... and with today's GBPUSD trade I am finally ready to move from EXNESS, and this time for good. just had had enough from the slippage, the incompetent online support, the so called "tight spread", the many pips difference on the chart between ECN and mini account... just the overall bucket shop experience that is disguised as ECN, STP, whatever. so, I bid farewell to EXNESS, and they bid farewell for my money in the future, the only fair deal I can cut for myself there nowadays.
Hello profitfarmer,

I understand your frustration by your tone. What is more, I respect your decision.

In spite of this all, I am here to assist EXNESS clients as far as I can. And as you understand, I won't be able to help you without your account number and orders that in your opinion were executed incorrectly.

As for the online support, please give me more details on who and when was 'incompetent' with you.

Apart from this, our ECN trading have several liquidity providers (for further information refer to https://www.exness.com/execution/ecn...ity_providers/). In case you have any doubts about whether an order is executed correctly, you just have to contact us, and we will just contact the provider. As simple as that. It needs to be said that ECN has market execution, and as a result, slippages. On top of that, ECN spread is indeed tighter that that of a Mini account.
  • #717
  • Jul 7, 2015 4:13pm Jul 7, 2015 4:13pm
EXNESS invites you to participate in a new contest

It is a well-known fact that, on average, a Formula 1 driver's heart beats at 180 beats per minute. We invite you to participate in a new contest from EXNESS, organized with the support of Infiniti Red Bull Racing, and share with us a photo of a time in your life when your heart beat as fast as a Formula One driver's in the heat of the race.

Each participant has a chance of winning an exact replica of either Daniel Ricciardos or Daniil Kvyats personal helmet. Submit your photo to the contest by July 27 on the EXNESS website at https://www.exness.com/180bpm.

The contest winner will be chosen by our panel of judges David Coulthard, ambassador of Red Bull; Sbastien Buemi, reserve driver of Infiniti Red Bull Racing; and Petr Valov, CEO of EXNESS.

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #718
  • Jul 7, 2015 4:16pm Jul 7, 2015 4:16pm
EXNESS reports record trading volumes for June

Dear clients and partners,

EXNESS is today delighted to announce that the company has continued to see a rise in strong trading volumes and reports record volumes for the month of June of 232 billion USD. This is up from 217.63 billion USD in May.

The trading volume for this month is 7% greater than for May, and an 25% increase on the trading volumes for the same period last year. Furthermore, it is also 35% greater than the average trading volume in 2014. Over the past month 44,841 clients traded with EXNESS.

It should be noted that, in line with our commitment to maintaining the highest ethical industry standards, EXNESS' trading volume for the second quarter of 2015 will also be certified by Deloitte and made publicly available.

George Tsaparillas, Director of Global Strategy and Business Development at EXNESS, commented: We are very happy to announce another strong month of trading for EXNESS where we have once again demonstrated that our commitment to client service and choice has driven increased numbers to our platform. Our continued strong performance for the year has been driven by the trust and recognition from our customers, and we are now truly the provider of choice.

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital
  • #719
  • Jul 8, 2015 12:31am Jul 8, 2015 12:31am
Quoting EXNESS
EXNESS reports record trading volumes for June Dear clients and partners, EXNESS is today delighted to announce that the company has continued to see a rise in strong trading volumes and reports record volumes for the month of June of 232 billion USD. This is up from 217.63 billion USD in May. The trading volume for this month is 7% greater than for May, and an 25% increase on the trading volumes for the same period last year. Furthermore, it is also 35% greater than the average trading volume in 2014. Over the past month 44,841 clients traded with...
You forgot to the link to the trading volumes report.
Measure trends automatically with zero lag
  • #720
  • Jul 8, 2015 12:03pm Jul 8, 2015 12:03pm
Quoting ybfjax
{quote} You forgot to the link to the trading volumes report.
Dear ybfjax,

The volumes are yet to be certified by Deloitte. After that the report will be made public.

The news related to the previous certification can be found here: https://www.exness.com/news/article/...th_in_q1_2015/. To see the previos Deloitte report please click onto this link: https://www.exness.com/etc/ExnessRep...nMarch2015.pdf.
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