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  • #5,701
  • Jan 5, 2015 9:19am Jan 5, 2015 9:19am
Quoting Alone.
{quote} Merry Christmas Jason and a Happy new year
Thanks! I hope you had a great Christmas.

Happy New Year to everyone! I'm back in the office today and will be catching up on all your forum posts.
  • #5,702
  • Jan 5, 2015 5:08pm Jan 5, 2015 5:08pm
Quoting babnz48
{quote} Thank you Jason today I had a nice surprise. the funds have been deposited in to my bank Thank you for your time babnz48
I'm glad to hear that. Thanks for the update!
  • #5,703
  • Edited 5:49pm Jan 5, 2015 5:28pm | Edited 5:49pm
Quoting hatzius
happy holidays everyone! jason, are you so kind to comment this? http://www.marketwatch.com/story/cft...ges-2014-12-08 thanks! p.s. any brit here willing to change places with me
Quoting hatzius
{quote} The CFTC banned the use of credit cards to fund retail foreign exchange and futures accounts.WASHINGTON (MarketWatch) — The Commodity Futures Trading Commission has approved a ban on credit cards to fund retail foreign exchange and futures accounts.The National Futures Association announced the CFTC had approved its ban in a press release Friday. The rule will take effect at the end of January.“Given the highly volatile nature of the forex and futures markets, the substantial risk of loss, and the possibility that a total loss may occur...
Quoting gajebo
{quote} It says only applied for US resident in OANDA tread, does it mean the rules also applied for FXCM? Resident outside US is business as usual?
Quoting hatzius
{quote} yeah, if you're not American, it doesn't apply to you.
The CFTC is prohibiting the use of credit cards to deposit funds into US forex accounts. However, FXCM US clients can still use debit cards to make instant deposits into their trading accounts. Non-US clients of FXCM can continue making deposits with credit cards if they choose. You can view the full list of deposit and withdrawal options available for your FXCM account on www.MyFXCM.com.
  • #5,704
  • Jan 5, 2015 6:36pm Jan 5, 2015 6:36pm
Quoting royp
How is fxcm with withdrawals ?
Welcome to the forum, Royp

I notice your profile mentions that you live in the US. FXCM offers US traders several withdrawal options including ACH, bank wire transfer and credit/debit card (note that funds can only be sent back to the same card you originally used to make your original deposit). Our clients can submit withdrawal requests anytime 24 hours a day, 7 days a week on www.MyFXCM.com.

It's worth noting that we are one of the only retail forex brokers in the world that is publicly-traded on the New York Stock Exchange (ticker: FXCM). That means information regarding our financial strength is readily available: http://www.fxcm.com/about/financials...0000000MusRAAS
  • #5,705
  • Jan 5, 2015 9:18pm Jan 5, 2015 9:18pm
Quoting Jason Rogers
{quote} Thanks! I hope you had a great Christmas. Happy New Year to everyone! I'm back in the office today and will be catching up on all your forum posts.
Welcome back
  • #5,706
  • Jan 5, 2015 9:29pm Jan 5, 2015 9:29pm
Ouch... this topic gives me a headache!! As a few others tried to explain, you can't compare quotes from one broker with quotes from another. If broker A has a wider spread that broker B, broker A's bid will always be lower than broker B and their ask will always be higher.

Also, as someone tried to explain, charts (from all brokers) are based on the bid price (unless you change the settings). If you are short, your stop will be based on the ask price.

I hope this helps without confusing matters more?
  • #5,707
  • Jan 6, 2015 4:11am Jan 6, 2015 4:11am
what is wrong with candle data at FXCM trading station, in my screen all the data between 15/12/2014 - 01/01/2015 seems to compressed into one candle.

Could you please fix these? I've tried to post this problem in dailyfx forum, but it keep bouncing me off.

I provide you with a screenshot from usdjpy pair
Attached Image (click to enlarge)
Click to Enlarge Name: usdjpy.png Size: 23 KB
  • #5,708
  • Jan 6, 2015 5:09am Jan 6, 2015 5:09am
When will the mispricings on MT4 charts be fixed? It's the only thing that keeps me from opening a new account.
  • #5,709
  • Jan 6, 2015 12:00pm Jan 6, 2015 12:00pm
Quoting qp2
Hi Jason, I have emailed FXCM support Au yesterday but it is that time of the year when things slow down. I have a new computer solely for performance trading a 3.8ghz intell i5 quad core and 8 gigs of high performance error correcting ram and a nvida gtx 660 qudro and a intel 128gb SSD. I have been infested with invalid price errors that stall a buy or sell trade on the screen I am desperately trying to close this one out at out at BE and how on gods earth can a price be invalid I just do not care if I say "open" I want open if I say "closed" please...
Quoting srt
{quote} Jason is gone until Jan. 5th so I'll take a "guess" at your problem. This topic came up previously & I think you need to set the deviation to "50" to allow for a 5 pip slippage so if you have it set @ 2 pips that's really a .2 pip slippage allowed.
Quoting qp2
{quote} Many many thanks it keeps happening I am on the account that "has no requotes" no broker interferance but oh mercy it has its issues I will make the change you mentioned and get back to you. I have taken screen shots of it but unless its a cut and paste the order ticket does not show up. thanks again
Quoting qp2
Hi SRT I had 20 and have changed it for 100 I simply do not care what it is it just has to work. CMC were little devels for "requotes" many a time I thought I was in a trade but on another part of the screen away from the order ticket a requote would come up and as was intently observing other things would fail to notice that I was not in/out . I have gone to one click trading to try to overcome it but one tick trading works well with go markets but for some reason FXCM just does not have the hang of it. I have always avoided one click as a mistrade could easily occur it just does not matter now as mistrades are the order of the day. Thanks again

Hi qp2,

Frequent "Invalid prices" errors of the kind you describe suggest that the issue could be latency between your computer and the trading server for your account which is located in the US. Your forum profile mentions that you live in New Zealand. Consider using a Virtual Private Server (VPS) to reduce the latency between your MT4 terminal and the corresponding MT4 server. That should also resolve the problems you faced using one-click trading.

Running your platform on a VPS that's co-located with our servers would be like placing orders from a computer right next door. While VPS access typically costs $30 per month, it's free for FXCM clients with an account balance of $5000: http://www.fxcm.com/uk/forms/vps-hos...0000000MusRAAS
  • #5,710
  • Jan 6, 2015 12:07pm Jan 6, 2015 12:07pm
Hi everybody. Just wondering if other people notice a difference between the price on the MT4 chart and the price on the New Order? For example on eur/usd the price on the chart will show 1.19451 but when you look at the Sell price on the New Order it will always be 1.1 pips higher (1.19462). This is NOT the difference in spread. There should not be a difference between mt4 chart price and the sell price on the new order form, only the buy price should be different because of the spread. Anybody have the same problem? Also this is for Jason Rogers, my account can only log into USDReal07. Anytime I try USDReal1 or 2,3,4,5 it tells my invalid account or common error. Curious to why I am restricted to USDReal07?
“Every single day, ordinary people do extraordinary things"
  • #5,711
  • Jan 6, 2015 12:58pm Jan 6, 2015 12:58pm
Quoting daegaa
hello everyone!!! im using fxcm mt4 usdreal07 i have problem 'modified order error too many request.' when i use several commericial ea, stoploss doesnt work.sometimes work i did reinstall many times, samething happen. another brocker mt4 works well.
Hi Daegaa,

Your forum profile mentions that you live in the US. That means orders placed on your account must comply with FIFO (first-in, first-out) regulations. I shared your post with one of my colleagues in our tech support team and this is what he said:

"Most likely the EA is not following US rules. My guess is that the problem is with the way it modifies stops/limits. “Too many requests” usually happens when an EA requests to modify an order, then sends another request to modify the same order before the first request is completed. Either 1. It is trying to modify the stop/limit with each tick or 2. It opens multiple positions and tries to set a stop/limit for each one and US MT4 clients will have only net stops/limits. The EA set’s a stop on order A, sets a different stop on order B, then realizes it has the wrong stop on A so it changes it back, then realizes it has the wrong stop on B and changes it back and just gets stuck in a loop."


I would be happy to arrange a follow up with him for you, so he can confirm the exact reason behind the errors you are getting and provide a solution. Please send me a private message with your contact details if you would like that.
  • #5,712
  • Jan 6, 2015 1:08pm Jan 6, 2015 1:08pm
Quoting AladinXXX
FXCM trading is closed?!?!? Anyone having the same problem?
Hi Aladin,

Trading was indeed closed for the New Year's holiday as well as on Christmas, since banks around the world are closed on these days. I mentioned our holiday hours in this earlier post, and they were also listed on our website in December.

Quoting Jason Rogers
Holiday Hours for Christmas and New Years Happy Holidays to Everyone! It's worth noting that Christmas and New Years are the only two holidays during the year that affect the normal 24-hour customer service and forex trading available to you through FXCM. Below are details of our customer service and trading hours in GMT for all markets during these holidays. For information on the holiday schedule for rollover interest/swap rates, please visit the DailyFX Rollover Calendar. {image} {image}
  • #5,713
  • Jan 6, 2015 1:20pm Jan 6, 2015 1:20pm
Quoting vete
Is there a difference between the regulation of FXCM US and FXCM UK ? Thank you in advance
Hi Vete,

FXCM US is regulated by the CFTC and NFA which are US bodies. By contrast, FXCM UK is regulated by the FCA which is a UK body. Your forum profile mentions that you live in Sweden. That means you can choose to trade through either FXCM US or FXCM UK. Most non-US clients of FXCM opt to trade through FXCM UK, because it allows you to trade oil, metals and indices in addition to forex: http://bit.ly/14sApH0

Welcome to the forum!
  • #5,714
  • Jan 6, 2015 3:11pm Jan 6, 2015 3:11pm
Quoting gajebo
what is wrong with candle data at FXCM trading station, in my screen all the data between 15/12/2014 - 01/01/2015 seems to compressed into one candle.
Hi Gajebo,

Please follow the steps below to restore your chart data.

  1. Close your Trading Station platform if it's open.
  2. Go to C:\Program Files (x86)\Candleworks\FXTS2\QuoteStorage
  3. Delete the History folder.
  4. Open Trading Station and your Marketscope charts.


Please let me know if that works for you.

Thanks,
Jason

  • #5,715
  • Jan 6, 2015 7:35pm Jan 6, 2015 7:35pm
Quoting Jason Rogers
{quote} Hi Gajebo, Please follow the steps below to restore your chart data. Close your Trading Station platform if it's open. Go to C:\Program Files (x86)\Candleworks\FXTS2\QuoteStorage Delete the History folder. Open Trading Station and your Marketscope charts. Please let me know if that works for you. Thanks, Jason
it works for some pair, but for eurusd and eurjpy (the pair which I watched) the candle still stop missing the data from 15/12/2014 - 01/01/2015.

I provided the attachment for proof
Attached Image(s) (click to enlarge)
Click to Enlarge Name: eurjpy.png Size: 25 KB
Click to Enlarge Name: eurusd.png Size: 20 KB
  • #5,716
  • Jan 6, 2015 8:16pm Jan 6, 2015 8:16pm
jason is it possible I am getting this invalad price shit because the spread is 0 see the screen shot I sent and just now shorting AJ same when the spread widened hey presto it went through I have not observed this enough to know and dont want to

regards
  • #5,717
  • Jan 6, 2015 8:20pm Jan 6, 2015 8:20pm
Quoting Jason Rogers
{quote} {quote} {quote} {quote} Hi qp2, Frequent "Invalid prices" errors of the kind you describe suggest that the issue could be latency between your computer and the trading server for your account which is located in the US. Your forum profile mentions that you live in New Zealand. Consider using a Virtual Private Server (VPS) to reduce the latency between your MT4 terminal and the corresponding MT4 server. That should also resolve the problems you faced using one-click trading. Running your platform on a VPS that's co-located with our servers...
Hi Jason I did not see your reply many thanks
  • #5,718
  • Jan 6, 2015 8:36pm Jan 6, 2015 8:36pm
Hello Jason,
I too have some very large gaps on the higher timeframes on all of my charts. When I go down to the 30-minute or lower frames the gaps are gone and all the data is there. But as soon as I go to the hourly or higher I have these large gaps. On my EUR/GBP daily chart there is a gap that goes all the way back the 16th of December. I talked to someone a couple of days ago about it aapnd they said that all the Marketscope charts were having the same problem of these strange gaps but that they would be fixed in less than 24 hours. However it's been more than 48 hours now and I'd love to get back to analyzing my charts but I can't really get started until this is fixed.

I tried deleting the history folder in the canleworks folder as you suggested earlier but to no avail. Do you any idea how much longer it will take before they fix this issue? Thanks in advance

Edit: Sorry, I just saw that many charts are indeed now fixed after deleting the history folder but my main pair EUR/USD still has the large gap
  • #5,719
  • Jan 7, 2015 3:28am Jan 7, 2015 3:28am
Hey Jason,

Happy new year!

I have read good reviews on FXCM and thus would like to open an account, however as an Indian national residing outside of India, I am told(by an FXCM official) of the below options to trade with FXCM:
1) Use FXCM UK(http://www.fxcm.com/uk/open-account/): It was mentioned I cannot get raw spread + commission model. Only spread with markup model no matter how much I deposit
2) Use the un-regulated FXCM Markets(http://www.fxcm.com/markets/open-account/): Deposit<5000 USD - spread markup model, Deposit>5000 USD - raw spread+commission model.

Would you be able to advice why cant I open account under the UK subsidiary to get a raw spread+commission model? (I did not get any reasoning so far thus this post here)
  • #5,720
  • Jan 7, 2015 7:20pm Jan 7, 2015 7:20pm
Quoting gajebo
{quote} it works for some pair, but for eurusd and eurjpy (the pair which I watched) the candle still stop missing the data from 15/12/2014 - 01/01/2015. I provided the attachment for proof {image} {image}
Quoting ChokdeeCF
Hello Jason, I too have some very large gaps on the higher timeframes on all of my charts. When I go down to the 30-minute or lower frames the gaps are gone and all the data is there. But as soon as I go to the hourly or higher I have these large gaps. On my EUR/GBP daily chart there is a gap that goes all the way back the 16th of December. I talked to someone a couple of days ago about it aapnd they said that all the Marketscope charts were having the same problem of these strange gaps but that they would be fixed in less than 24 hours. However...
Thanks for your responses. Our technical support team has identified the solution to restore your missing chart data, but they will have to wait until after trading closes this Friday at 5pm to implement this fix. You should see all data restored when trading re-opens on Sunday.
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