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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #2,361
  • Aug 20, 2018 11:22pm Aug 20, 2018 11:22pm
Quoting EXNESS
{quote} Dear Pedrosa, Thank you for contacting us. Please send us your details to [email protected] so that we would be able to assist you. Should you have any further request please do not hesitate to contact us.

Email sent. thanks for the reply.
:
  • #2,362
  • Aug 27, 2018 1:55am Aug 27, 2018 1:55am
This monday EXNESS terminal open with lots of missing CANDLES in every currency paires . whats wrong with EXNESS ?????????
Attached Image (click to enlarge)
Click to Enlarge Name: EURUSDeM5.png Size: 99 KB
  • #2,363
  • Aug 27, 2018 2:15am Aug 27, 2018 2:15am
Quoting msqtrader
This monday EXNESS terminal open with lots of missing CANDLES in every currency paires . whats wrong with EXNESS ?????????{image}
Did you right click and refresh the chart ? it may help.
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  • #2,364
  • Aug 27, 2018 2:20am Aug 27, 2018 2:20am
Quoting msqtrader
This monday EXNESS terminal open with lots of missing CANDLES in every currency paires . whats wrong with EXNESS ?????????{image}
Dear msqtrader,
Thank you for contacting us.
Please note that, the gap in the prices you see is due to market closure on the weekends.
Our server's time are based on GMT+0 and trading hours can be checked from here:
https://www.exness.com/library/trade.../market_hours/
Please do not hesitate to contact us for any further requests.
  • #2,365
  • Aug 27, 2018 2:58am Aug 27, 2018 2:58am
Quoting EXNESS
{quote} Dear msqtrader, Thank you for contacting us. Please note that, the gap in the prices you see is due to market closure on the weekends. Our server's time are based on GMT+0 and trading hours can be checked from here: https://www.exness.com/library/trade.../market_hours/ Please do not hesitate to contact us for any further requests.
It's not at all market gap . it almost one day trading candles ( 24 august ) are missing. plz help me
  • #2,366
  • Sep 27, 2018 6:15am Sep 27, 2018 6:15am
Maybe you should check your quote history in MT4. Otherwise, go to Exness ticks download. They have all quotes recorded there and we can download it for free.

https://ticks.exness.com/intl/en
  • #2,367
  • Oct 8, 2018 11:18am Oct 8, 2018 11:18am
Quoting pedrosa
since last 3 weeks, i am trying to withdraw to bitcoin, (i have deposited with bitcoin), but each time the money returns to exness bitcoin account after painful waiting of PENDING state. But deposit works all the time. i have contacted support, but each time they said, please try again, each time money returned after hours of waiting. support not giving any proper reason and i am worried this is not professional from exness ------------------------- update : received btc this time. Thanks but i still want to know why last few failed and why support...
Yeah I find the withdrawals with Exness are sometimes automated, and sometimes manual. But I when I withdrawed BTC I never had an issue, here I took a screenshot of my member area = https://photoshar.in/my-2018-exness-...rawals-history
  • #2,368
  • Oct 9, 2018 6:26am Oct 9, 2018 6:26am
Guys here, I need a help!

Can I open two account with same phone number? Will there be any problem with two acnt sms code in one phone number may be?

Thanks in advance for helping!
  • #2,369
  • Edited Oct 17, 2018 10:35pm Oct 15, 2018 3:21pm | Edited Oct 17, 2018 10:35pm
i trade use this broker since 2012 until today use great IB always care their trader.

use this below IB address recommended for unlimited withdraw best spread best leverage at all

{ information deleted by staff, per membership policy }
new born trader
  • #2,370
  • Oct 16, 2018 11:20pm Oct 16, 2018 11:20pm
Now btc withdrawals are also pretty fast too. Thanks for all the support staffs for solving the problem for me.
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  • #2,371
  • Oct 28, 2018 8:34pm Oct 28, 2018 8:34pm
I am facing lot of problems with exness with MT5 . Suddenly MT5 stops working and I can't close positions and market goes against me and lossing money and they say technical problem wait for half an hour and after half an hour again they say we are facing server problems wait for two hours. Then whats the fate of my account? I am not able to close positions and loose money and finally thats the startagy of Exness. It happened to me many times suddenly MT5 stops working and loosing money and finally account blow off.

It looks like they are not fair broker..
  • #2,372
  • Jan 4, 2019 11:34am Jan 4, 2019 11:34am
Quoting Koshi
Guys here, I need a help! Can I open two account with same phone number? Will there be any problem with two acnt sms code in one phone number may be? Thanks in advance for helping!
It's perfectly fine to operate multiple exness accounts with same mobile number. There's won't be any issue doing so.
  • #2,373
  • Mar 8, 2019 11:29am Mar 8, 2019 11:29am
hi forum
today i encountered a bad experience with exnees broker
as you know today Wed Mar 6 2019 we had some economic news for both USD an CAD with high impact.
so i went around pending order Technic to get some pips benefit
i put my sell stop pending order below the daily pivot around 1.3434
at buy stop at 1.3469 and 1.3475
okay?
well. as the news was published the chart start a fast downward movement. but with a big wonder my sell stop position start dancing with ask-bid line
and it was kicked down!!! surprisingly to saw the position opened at 1.3403. WTF!!!
yes 31 pips difference from the initial place
i got in touch with excess support through there web site but they answer me none-sense statements
it told me sell pending order will be activated by bid line or there was a widen spread at usd/cad at the news announcement.
but i know what ever the spread is and where ever the ask-bid line is only and only as the ask line touches sell stop order, it will be activated
and the place of order if fix.
i want you my friend tell me about this issue

Attached Image (click to enlarge)
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  • #2,374
  • Apr 29, 2019 10:44pm Apr 29, 2019 10:44pm
Quoting Arash.777
hi forum today i encountered a bad experience with exnees broker as you know today Wed Mar 6 2019 we had some economic news for both USD an CAD with high impact. so i went around pending order Technic to get some pips benefit i put my sell stop pending order below the daily pivot around 1.3434 at buy stop at 1.3469 and 1.3475 okay? well. as the news was published the chart start a fast downward movement. but with a big wonder my sell stop position start dancing with ask-bid line and it was kicked down!!! surprisingly to saw the position...
this is slippage problem,
  • #2,375
  • May 7, 2019 3:16am May 7, 2019 3:16am
Too many complaints about EXNESS for me to consider that broker as viable. https://www.forexpeacearmy.com/search?q=exness
  • #2,376
  • May 11, 2019 12:47pm May 11, 2019 12:47pm
Quoting forexsaint
Quoting from its website link https://www.exness.com/news/article/AutoWithdrawal {quote}So even though, these "sprecialists" won't intervene in withdrawals, one can imagine beyond doubt, what these "sprecialists" can do with your trading. May be, they will post profits of 900 instead of 9000 made by you(of course if we suppose that) (Only one zero is missin..not to worry much ) Their website is highly professional..you know! Yes you know now, i think! So likewise managed, will be your money. So will advise not to even look back...
  • #2,377
  • May 20, 2019 10:54am May 20, 2019 10:54am
how on earth am i able to withdraw money from there? I deposit from skrill and now its gone.. go to check webmoney thats russian site. or perfect money which doesnt even look like a money transfer site.. i dont want to register account to either sites!

also i cant login to their .uk or .eu site. Thats strange i am European.
  • #2,378
  • May 21, 2019 3:49am May 21, 2019 3:49am
Quoting John1001
how on earth am i able to withdraw money from there? I deposit from skrill and now its gone.. go to check webmoney thats russian site. or perfect money which doesnt even look like a money transfer site.. i dont want to register account to either sites! also i cant login to their .uk or .eu site. Thats strange i am European.
Hai John , I want to ask question :
1.Can not login to your client area . Now is already solve or not ?
2. Do you still receieve statement of your trading ?
3. Do you email support excness ? please tell me the response or solution ?

thanks
  • #2,379
  • May 31, 2019 1:51am May 31, 2019 1:51am
Quoting julbet
{quote} Hai John , I want to ask question : 1.Can not login to your client area . Now is already solve or not ? 2. Do you still receieve statement of your trading ? 3. Do you email support excness ? please tell me the response or solution ? thanks

1. I can login to the site but i have to login through odd link. not directly from the uk or European site.

2. i have received some monthly statements.

3. I have only asked to return skrill back as deposit and withdrawal option.

there are 3 options to withdraw money. bank card which i have tried many times and it says i have to complete verification first then i click to upload documents and it says the required documents have already been uploaded.

I now treat my real money account like a demo. Fortunately its just a 100euro.. im in profit with my longerterm trades.. i just know a system that makes profit much quicker than holding microlots for weeks and months lol.

I will sometimes make longerterm trades (good selection of currencypairs) the best i have seen, but with this broker if they ever return skrill so i can withdraw all my money and spend it or add to my preferred broker il be happy.
  • #2,380
  • May 31, 2019 8:19am May 31, 2019 8:19am
Quoting Arash.777
hi forum today i encountered a bad experience with exnees broker as you know today Wed Mar 6 2019 we had some economic news for both USD an CAD with high impact. so i went around pending order Technic to get some pips benefit i put my sell stop pending order below the daily pivot around 1.3434 at buy stop at 1.3469 and 1.3475 okay? well. as the news was published the chart start a fast downward movement. but with a big wonder my sell stop position start dancing with ask-bid line and it was kicked down!!! surprisingly to saw the position...
Dear Arash.777,

We bring our apologies for the late reply. Unfortunately, we could not reply on that thread because of the current commercial status.

As I understand, the activation price set for the buy stop order fell inside the price gap in the quotes flow, in accordance with the clause 2.1 of Exness Client Agreement, a price gap is 'the situation in trading when the price is different from the previous one by more than minimum price change'. Considerable price gaps may generally occur shortly before or during the release of important economic news, in the initial hours of trading, or shortly before the end of trading.

When the order price falls into a price gap on market opening or in abnormal market conditions, the order will be executed by the first available price on the market at the moment that activation of the order ends.
Please note that execution of pending orders at first market prices after the gap, also known as 'execution with slippage', is subject to general rules for trading in market conditions.

This is discussed in clause 2.7 (b) of Exness General Business Terms: Buy Stop, Sell Stop, and Stop Loss orders may be executed at a level worse than that specified by the Client; Buy Limit, Sell Limit, and Take Profit orders may be executed at a level better than that specified by the Client.

Taking everything into consideration, I assume that the execution of pending buy stop orders were correct and at a real market price.
Apart from that, we would like to remind you that in order to minimize the possibility of execution at a gap, you may consider refraining from trading during high impact news releases and other low liquidity and high volatility spells.

However, our specialists can review the execution of your orders and provide detailed explanation to you by email.
If you have any further questions, please do not hesitate to contact me at [email protected].

We are always happy to help you!
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