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  • #1,581
  • Feb 4, 2019 1:56pm Feb 4, 2019 1:56pm
Quoting ochiroo20
Hello XM. Why did stop accepting a bank wire method to withdraw in some country...? What is the serious reason? your live chat supporter does not know anything. I want to withdraw some money to my bank account directly. I'm an old man who doesn't believe electronic services... (and it is not available in my county...) please PM to me!
u shouldn't believe in forex then oldman
  • #1,582
  • Feb 5, 2019 2:23am Feb 5, 2019 2:23am
Quoting Haseo
{quote} Thanks for clear answer. True to be told, I was planning to withdraw them and redeposit again for extra bonus. Anyway, for future reference, I only deposit money using Credit/Debit Card. Which one of those I can used to withdraw money in future? -Neteller -Skrill (MoneyBookers) -International Wire Transfer
Dear Haseo,

You may use of the payment/withdrawal options that are available to you in the Member's Area.

To find the specific withdrawal options, I kindly ask you to login to the Member's Area and visit the Withdrawals section.

Kind regards,
  • #1,583
  • Feb 5, 2019 2:24am Feb 5, 2019 2:24am
Quoting ochiroo20
Hello XM. Why did stop accepting a bank wire method to withdraw in some country...? What is the serious reason? your live chat supporter does not know anything. I want to withdraw some money to my bank account directly. I'm an old man who doesn't believe electronic services... (and it is not available in my county...) please PM to me!
Dear ochiroo20,

Although we do support bank wires globally, there is exceptions in countries in which the banks we cooperate with have limited access due to internal compliance policies.

If possible share your account number so I can check if bank transfer are available in your country.

Kind regards,
  • #1,584
  • Feb 13, 2019 5:36am Feb 13, 2019 5:36am
Quoting XM
{quote} Dear Haseo, You may use of the payment/withdrawal options that are available to you in the Member's Area. To find the specific withdrawal options, I kindly ask you to login to the Member's Area and visit the Withdrawals section. Kind regards,
Here is a screenshot of the usual withdrawal options, could be useful: https://photoshar.in/xm-withdraw-funds-members
  • #1,585
  • Feb 13, 2019 8:54am Feb 13, 2019 8:54am
Hi, XM

I have opened an account with you. My account is regulated by Belize (IFSC). I want my account to be regulated by Australia (ASIC). What is the step to achiev this ?? I write a mail to support but they said it is european support.


Thank.

I am not english speaking please.
  • #1,586
  • Feb 15, 2019 4:21am Feb 15, 2019 4:21am
Quoting WonLi
Hi, XM I have opened an account with you. My account is regulated by Belize (IFSC). I want my account to be regulated by Australia (ASIC). What is the step to achiev this ?? I write a mail to support but they said it is european support. Thank. I am not english speaking please.
Dear WonLi,

XM provides its services to almost every country in the world. However, XM's regulators may differ depending on your county of residence. You can expect a universal level of service and level of safety across all XM brands regardless of the region you are residing in and regulatory environment.

Kind regards,
  • #1,587
  • Feb 16, 2019 2:52am Feb 16, 2019 2:52am
Quoting Liovannix
i-Account is a fraud if you are outside Euro Zone XM seems to be changing deposit and withdrawal option every two-two minutes. They have just brought back Withdraw Funds - via Credit/Debit Cards which was unavailable till a few days ago. Unfortunately the only option I had to withdraw fund was i-Account which has turned out to be a nightmare as I prefer my funds to remain in USD and not e-currency or my local currencies. I wired from my i-account USD 281 after paying a service fee of USD 25, i-Account further took another USD 25 with no explanation...
greetings, just signed up with xm and saw your post which got me curious, does i-account successfully send the money to your bank account after a withdrawal request? and what do you think of the alternatives? (webmoney, perfect money) your reply would be highly appreciated, i'm from Namibia by the way.
  • #1,588
  • Feb 28, 2019 2:32am Feb 28, 2019 2:32am
My profits have been cancelled because of cashback arbitrage activities,can you exolexp to me what did I do wrong as I followed all terms and conditions


Important Notice
Dear Valued Client,

We are contacting you with reference to your Account(s) no. 4639205 (“your Account(s)”) with XM Global Limited. (“Trading Point”).

The trading patterns in your Account(s) raise serious concerns regarding the credit bonuses we have granted to your Account(s), since these were used for ‘cash-back arbitrage’ activities.

Pursuant to the Terms and Conditions applicable to our credit bonuses, the following activities are qualified as follows:

  1. Any form of arbitrage trading
  2. Bonuses claimed by multiple Accounts that were registered from the same IP address
  3. Various practices of bonus manipulation
  4. Breach of any points included in our bonus Terms and Conditions
  5. Any fraudulent activities, disputes or situations that our Management considers as fraudulent

Important Notice
Dear Valued Client,

We are contacting you with reference to your Account(s) no. 4639205 (“your Account(s)”) with XM Global Limited. (“Trading Point”).

The trading patterns in your Account(s) raise serious concerns regarding the credit bonuses we have granted to your Account(s), since these were used for ‘cash-back arbitrage’ activities.

Pursuant to the Terms and Conditions applicable to our credit bonuses, the following activities are qualified as follows:

  1. Any form of arbitrage trading
  2. Bonuses claimed by multiple Accounts that were registered from the same IP address
  3. Various practices of bonus manipulation
  4. Breach of any points included in our bonus Terms and Conditions
  5. Any fraudulent activities, disputes or situations that our Management considers as fraudulent

  • #1,589
  • Mar 1, 2019 2:54am Mar 1, 2019 2:54am
Quoting Richard76
My profits have been cancelled because of cashback arbitrage activities,can you exolexp to me what did I do wrong as I followed all terms and conditions Important Notice Dear Valued Client, We are contacting you with reference to your Account(s) no. 4639205 (“your Account(s)”) with XM Global Limited. (“Trading Point”). The trading patterns in your Account(s) raise serious concerns regarding the credit bonuses we have granted to your Account(s), since these were used for ‘cash-back arbitrage’ activities. Pursuant to the Terms and Conditions applicable...
Dear Richard76,

I regret to inform you that your No Deposit Bonus account was terminated because of multiple violations of company's No Deposit Bonus promotion's Terms and Conditions and you no longer allowed to trade with XM.

I believe that you are well aware that the No Deposit Bonus promotion allows you to receive bonus only once. However, you were able to claim this bonus over 10 times. You were able to achieve this by using different account details.

Please note we are closely monitoring that rules of the No Deposit Bonus promotion are always followed thanks to the sophisticated technology that we are using.

Kind regards,
  • #1,590
  • Mar 9, 2019 9:52am Mar 9, 2019 9:52am
Xm is a good Broker
  • #1,591
  • Mar 15, 2019 6:36am Mar 15, 2019 6:36am
I read that XM is good broker, can I open a very small account with it like $100?
  • #1,592
  • Mar 16, 2019 6:20am Mar 16, 2019 6:20am
Quoting gerard.van
I read that XM is good broker, can I open a very small account with it like $100?
Yes, from as low as 5 dollars
Markets are Irrational
  • #1,593
  • Mar 16, 2019 6:48am Mar 16, 2019 6:48am
thanks or the answer
  • #1,594
  • Mar 19, 2019 7:19am Mar 19, 2019 7:19am
what would to the profit if they say i have done cashback arbitrage
  • #1,595
  • Mar 23, 2019 8:13am Mar 23, 2019 8:13am
hi all, I have a bad experience with XM. I opened and funded my account with 20,000 yen. I only use a volume of 0.20 lot per trade. Suddenly my account was blown and in negative balance. When I check there was a trade activated with 100 lots! I was sure i did not initiated that trade even if I did the system should warn me of not enough funds. I chatted the support and she said to look for the logs. I dont have idea how to access the logs and she showed me how to do it. To my surprised there was no logs showing for that date the 100 lot traded. Until this time as I access my logs there is no logs for that date. Anyone have same experience? XM admin please explain why this happened and why there is no logs.
  • #1,596
  • Mar 28, 2019 1:45pm Mar 28, 2019 1:45pm
XM seems to have disabled trading in TRY pairs today with no warning at all. Very sketchy move before the turkish local elections, probably didn't want people to profit from it. Since TRY is very downward biased. I had a similar experience with them on cryptocurrencies, they disabled trading them "to protect clients" when they were only going up. It seems like "protecting clients" is another way of saying "screwing clients over" in PR language.
  • #1,597
  • Apr 7, 2019 3:33am Apr 7, 2019 3:33am
Could someone explain this email I recently received from XM broker ??????!!!!!!

Dear Valued Client,

We greatly appreciate your choice to trade with our Company, and as a leading financial services provider, it is in our best interest to provide high-quality services to our clients’ satisfaction and also ensure that these services are in line with our ethical and business principles.

Further to our risk management procedures it has been decided to increase margin requirements for trading on CFD Instruments on all of your trading accounts by 8 times.

The aforementioned change will be come effective on 04/03/2019 10:00 ( platform time)

We kindly ask you to closely monitor your accounts and open trades ( if any ) in order to avoid any margin calls and/or stop outs resulted from the above upcoming change.

If you have any question or concerns, please do not hesitate to contact us.

Kind Regards
https://ssl.gstatic.com/ui/v1/icons/...s/cleardot.gif
  • #1,598
  • May 2, 2019 3:31am May 2, 2019 3:31am
Quoting mokhuthi
what would to the profit if they say i have done cashback arbitrage
Dear mokhuthi,

I strongly insists on avoiding any involvement in arbitrage trading when you are trading with XM.

Such activities are against Terms and Conditions that you accept when opening trading account with XM as it may lead to its termination.

Kind regards,
  • #1,599
  • May 2, 2019 3:31am May 2, 2019 3:31am
Quoting mario777
hi all, I have a bad experience with XM. I opened and funded my account with 20,000 yen. I only use a volume of 0.20 lot per trade. Suddenly my account was blown and in negative balance. When I check there was a trade activated with 100 lots! I was sure i did not initiated that trade even if I did the system should warn me of not enough funds. I chatted the support and she said to look for the logs. I dont have idea how to access the logs and she showed me how to do it. To my surprised there was no logs showing for that date the 100 lot traded....
Dear mario777,

I kindly ask you to share your account number in order for me to investigate your claims and transparently present fact here on Forex Factory.

From my experience, I can say that most likely you used an Expert Adviser that opened this trade for you because it is not possible for trade to be randomly opened with no special request coming from your trading platform.

Kind regards,
  • #1,600
  • May 2, 2019 3:33am May 2, 2019 3:33am
Quoting babangelsin
XM seems to have disabled trading in TRY pairs today with no warning at all. Very sketchy move before the turkish local elections, probably didn't want people to profit from it. Since TRY is very downward biased. I had a similar experience with them on cryptocurrencies, they disabled trading them "to protect clients" when they were only going up. It seems like "protecting clients" is another way of saying "screwing clients over" in PR language.
Dear babangelsin,

I would like to inform you that in light of the volatility of the Turkish Lira and in order to protect our clients and our Company from the anticipated market turbulence, XM has implemented temporary measures.

However, these temporary measures taken have now been completely waived.

Kind regard
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