Dear participants,
Having reviewed the videos we would like to point out that due to how MetaTrader4 functions you only see the best price from the list of prices available. Therefore it is perfectly normal for the trades to slip from time to time, regardless of with whom you trade.
A couple trades video cannot serve as an objective description of execution quality, as it only covers a specific moment of time where the trader get slightly worse price due to multitude of reasons. For instance, potential lack of liquidity at the moment. For obvious reasons trades opened with no slippage and with positive slippage are not presented in the video.
We would also like to notice that two videos are from 2013, and even where all above applies it is important to mention that those customers were located quite far away from the trading servers. Since 5 years OctaFX has been doing everything to improve the quality of connection for its traders from all over the world, however it is possible that back in 2013 customers had delays when communicating their trades to the server.
In relation to the accusations that OctaFX is a Dealing Desk by virtue of a thread that appeared on Forex Peace Army concerning withdrawal issues encountered by our client, the case has been fully resolved. The client concerned has been paid in full and he acknowledged that we did our best to assist his case to our best ability.
On that point, as this case does not concern any of participants in this thread we will not acknowledge any comments that have been made against us in relation to this case.
For those who are concerned with our Customer Agreement, it has been submitted for review following the above mentioned FPA thread.
Lastly, in relation to withdrawals, OctaFX is one of very few brokers that actually processes all withdrawals in 1-3 hours. That means that when withdrawals are in high demand we need to manage them in such way that all clients are paid and satisfied with our service. Where a client is using a payment method which has limitations imposed by our payment processing companies, we reserve the right to ask the client to resubmit his request in several smaller requests, in his best interest. That way we ensure a smooth payouts process. Also, we would like to point out that we do not limit the way in which a client withdraws his funds, however we need to act in accordance with the AML provisions.
We hope that all above clarifies some of the concerns raised in this thread.
Thank you for your consideration.
Kind regards,
OctaFX.Rep
Having reviewed the videos we would like to point out that due to how MetaTrader4 functions you only see the best price from the list of prices available. Therefore it is perfectly normal for the trades to slip from time to time, regardless of with whom you trade.
A couple trades video cannot serve as an objective description of execution quality, as it only covers a specific moment of time where the trader get slightly worse price due to multitude of reasons. For instance, potential lack of liquidity at the moment. For obvious reasons trades opened with no slippage and with positive slippage are not presented in the video.
We would also like to notice that two videos are from 2013, and even where all above applies it is important to mention that those customers were located quite far away from the trading servers. Since 5 years OctaFX has been doing everything to improve the quality of connection for its traders from all over the world, however it is possible that back in 2013 customers had delays when communicating their trades to the server.
In relation to the accusations that OctaFX is a Dealing Desk by virtue of a thread that appeared on Forex Peace Army concerning withdrawal issues encountered by our client, the case has been fully resolved. The client concerned has been paid in full and he acknowledged that we did our best to assist his case to our best ability.
On that point, as this case does not concern any of participants in this thread we will not acknowledge any comments that have been made against us in relation to this case.
For those who are concerned with our Customer Agreement, it has been submitted for review following the above mentioned FPA thread.
Lastly, in relation to withdrawals, OctaFX is one of very few brokers that actually processes all withdrawals in 1-3 hours. That means that when withdrawals are in high demand we need to manage them in such way that all clients are paid and satisfied with our service. Where a client is using a payment method which has limitations imposed by our payment processing companies, we reserve the right to ask the client to resubmit his request in several smaller requests, in his best interest. That way we ensure a smooth payouts process. Also, we would like to point out that we do not limit the way in which a client withdraws his funds, however we need to act in accordance with the AML provisions.
We hope that all above clarifies some of the concerns raised in this thread.
Thank you for your consideration.
Kind regards,
OctaFX.Rep