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  • #9,501
  • Sep 26, 2016 5:36pm Sep 26, 2016 5:36pm
Quoting RebeccaH
Jason, Could you look at my post towards the bottom here, http://www.forexfactory.com/showthre...303347&page=12 and tell me what you think about an Mt4 EA is trying to load into my TSII file? I can't understand this. See the attached screen shot of my file. All three of these EA are trying to run on TSII and I don't understand it. Can you help? Thank you. {image}
Hi Rebecca,

There seems to be nothing in the screenshot you posted to indicate those three EA files are trying to run on Trading Station Desktop. Are you referring to the FXCM icons next to the file names? If so, please note that is the icon for MT4, not TSD. Both platforms use the FXCM logo.

If you want to use these files with MT4, then go to File > Open Data Folder on the platform. Then open the MQL4 folder and save the files in the appropriate sub-folder: the Experts folder for EAs or the Indicators folder for technical indicators.
  • #9,502
  • Sep 26, 2016 5:37pm Sep 26, 2016 5:37pm
Quoting keen246
As said to you before, as you're not involved on the development of TS2, I don't think you can solve the issues. I'm an engineer with deep understanding of computers programming, low an high level, so I consider myself qualified enough to know how to configure TS2. It's not rocket science.
Hi Keen,

I have now reached out to you 6 times offering to investigate problems you reported and so far have yet to receive the necessary details from you by private message or email (jrogers AT fxcm DOT com) to proceed:

  1. http://www.forexfactory.com/showthre...54#post8957554
  2. http://www.forexfactory.com/showthre...80#post9009280
  3. http://www.forexfactory.com/showthre...82#post9015282
  4. http://www.forexfactory.com/showthre...65#post9040165
  5. http://www.forexfactory.com/showthre...89#post9079389
  6. http://www.forexfactory.com/showthre...09#post9162109


You can see from my 7 years of participation on the forum that I'm here to help our clients with any problems they encounter. If you're simply here to troll our thread or you're a competitor, then you probably won't send any information and I wish you all the best. If you truly are a live or demo client, then I look forward to receiving more details by private message or email to help investigate your specific situation.

  • #9,503
  • Sep 27, 2016 1:30am Sep 27, 2016 1:30am
Quoting keen246
{quote} It was after some months that the all the issues started to appear at the same time, which pretty much leads to think FXCM flipped the switch to screw my platform. So, I'm not here to troll. I'm here to warn people about FXCM, as per my experience (and many other traders on other forums) FXCM play tricks on people's accounts. You can ban me if you want, but I'll continue warning people about FXCM and their non-ethical practices.
Jason doesn't have the power to ban you or block you from this thread because Jason didn't start this thread nor does he/she run FF.

Now I'm sure me and many others are truly curious to know exactly what instrument and time you were trading when you experience the crazy spreads you previously talked about. Although I don't use TS2 it can still affect us all I guess, so if you're really here to warn/help us then give up that specific info already. Otherwise it sounds like B.S. that you're actually here to help anyone...
  • #9,504
  • Edited 6:29pm Sep 27, 2016 5:33pm | Edited 6:29pm
Quoting Aad
{quote} Jason doesn't have the power to ban you or block you from this thread because Jason didn't start this thread nor does he/she run FF. Now I'm sure me and many others are truly curious to know exactly what instrument and time you were trading when you experience the crazy spreads you previously talked about. Although I don't use TS2 it can still affect us all I guess, so if you're really here to warn/help us then give up that specific info already. Otherwise it sounds like B.S. that you're actually here to help anyone...
I stopped trading with FXCM months ago, but on the top of my head I saw the incredible price movements (~2600 pips) on UCad, NU and UChf. I informed support about that, and they just reply "reboot your platform". Fortunately I didn't have any positions when that happened, but I guess you can tell which would have been their answer if any of my positions were affected by those wild movements.
All the issues reported were seen on TS2. I never got to use MT4 with them (at least live...I used it on demo and worked perfectly).

As for the worst issue (positions being closed against you by 6-12 pips), that happened randomly on all major pairs. I usually scalp, so I go for 5-10 pips. When I was, say, +8 pips and wanted to close my position, the position was closed immediately with -2 or -4 pips (Spread being normal). Again, that is not slippage and I never trade around news time. Also, very often the platform used to freeze when you hit close.....very conveniently as it didn't let you close the position.
Maybe those issues are not even noticed by a swing trader who goes for 150-200 pips and trades once or twice a week. He won't even notice the position was closed -10 pips against him.

But you are well entitled to believe all this is B.S and I'm here writing because I have nothing else to do. You can go ahead and open a live account, use it for some months actively, and please come here in some 6 months and let us know your observations.
As any inquisitive reader has noticed, there are posters on this thread paid by FXCM to make them look good, so for those genuine traders with a healthy sense of skepticism, it's better they learn by doing an open a real account (small please!) and see the "magic" in play.
  • #9,505
  • Sep 27, 2016 6:01pm Sep 27, 2016 6:01pm
Quoting Jason Rogers
{quote} Hi Keen, I have now reached out to you 6 times offering to investigate problems you reported and so far have yet to receive the necessary details from you by private message or email (jrogers AT fxcm DOT com) to proceed: http://www.forexfactory.com/showthre...54#post8957554 http://www.forexfactory.com/showthre...80#post9009280 http://www.forexfactory.com/showthre...82#post9015282...
Hi Jason,
I spent too much time and energy sending FXCM support logs, installing patches, screenshots and emails requesting their investigation. I'm not willing to waste my time again. You can consult the "technical specialist" I mentioned on my previous post and ask him the logs and all the information I sent to him. It was case number 00397240.
  • #9,506
  • Sep 27, 2016 10:32pm Sep 27, 2016 10:32pm
"Possibly" FXCM manipulating/delaying price feed. Took screenshots in rapid successions, FXCM's feed delayed by two bars:

Oanda Feed:
Attached Image (click to enlarge)
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IDC Feed:
Attached Image (click to enlarge)
Click to Enlarge Name: 94224161c4344e87b88986b17ebd231e.png Size: 272 KB

FXCM Feed:
Attached Image (click to enlarge)
Click to Enlarge Name: 9465d620d7a746b6a9df9ebc2943ba08.png Size: 272 KB


Take my findings with a grain of salt and observe yourself as well.
  • #9,507
  • Edited 10:16am Sep 28, 2016 9:47am | Edited 10:16am
Quoting givemeachc
Hi, I'm testing FXCM. Using EURDemo01 server and USDDemo01 Server, I found that the historical price (Press F2- then select Daily EURUSD) is totally different! Why the same broker but different server gives different historical price?????
Quoting givemeachc
Attached is the screenshots from EURDemo01 and USDDemo01, both from FXCM! {image}

Welcome to the forum, Givemeachc

FXCM offers traders the choice between two different pricing models: raw FX spreads with commissions for Standard and Active Trader accounts, and all-inclusive spreads with no commissions for Mini accounts.

MT4 servers have a limitation in that they can only display chart prices for one account type (Mini or Standard/Active Trader). Trading Station servers and charts do not have this same limitation. That means regardless of your account type, you can log into our Trading Station platform and see corresponding prices on the charts.

The charts on some of our MT4 servers are set up to display the raw FX spreads available to Standard accounts, while the charts on other MT4 servers are set up to display the all-inclusive spreads available to Mini accounts. That said, the Bid and Ask prices you see in the Market Watch window of your MT4 platform will always correspond the spreads available for your account type regardless of your the MT4 server to which you're connected.

You can compare the Bid price you see in your Market Watch window to the chart price on your MT4 platform to see if they match. If they don't, live account holders can complete one of the forms below to have their account switched, so it connects to an MT4 server with chart prices corresponding to their account type.

  1. MT4 Chart Update for FXCM UK Clients
  2. MT4 Chart Update for FXCM US Clients


Since you are currently demo trading, it's simply a matter of setting up your demo account on the appropriate MT4 demo server. That said, I notice your forum profile mentions you live in Singapore. While traders in most countries can open accounts through one or more of FXCM's global offices, the regulations in Singapore allow only locally-registered brokerages to offer trading services to Singaporean residents. Therefore, you cannot open a live account with us.

  • #9,508
  • Sep 28, 2016 10:58am Sep 28, 2016 10:58am
Quoting jhehe
"Possibly" FXCM manipulating/delaying price feed. Took screenshots in rapid successions, FXCM's feed delayed by two bars: Oanda Feed: {image} IDC Feed: {image} FXCM Feed: {image} Take my findings with a grain of salt and observe yourself as well.
Hi Jhehe,

Thanks for bringing this to my attention.

Your charts are displaying 240-minute bars. That means 2 missing bars represent more than 4 hours and up to 8 hours with no price updates. I haven't heard anyone else report such an extreme delay in our price feed. If something like that happened, I would have heard about it, and you would see others post about it in this discussion thread.

Most likely, this is an issue with the charts themselves. I don't recognize the platform you are using. Is it a color scheme of MT4 or NinjaTrader that I don't recognize, or some other charting program?
  • #9,509
  • Sep 28, 2016 12:00pm Sep 28, 2016 12:00pm
Quoting Jason Rogers
{quote} Hi Jhehe, Thanks for bringing this to my attention. Your charts are displaying 240-minute bars. That means 2 missing bars represent more than 4 hours and up to 8 hours with no price updates. I haven't heard anyone else report such an extreme delay in our price feed. If something like that happened, I would have heard about it, and you would see others post about it in this discussion thread. Most likely, this is an issue with the charts themselves. I don't recognize the platform you are using. Is it a color scheme of MT4 or NinjaTrader that...
If I may help here, Jason:

The pictures are from tradingview.com, a quite popular charting tool. Even widely known analysts like DailyFX rely on them for example.
  • #9,510
  • Sep 28, 2016 1:22pm Sep 28, 2016 1:22pm
Quoting Drolph
{quote} If I may help here, Jason: The pictures are from tradingview.com, a quite popular charting tool. Even widely known analysts like DailyFX rely on them for example.
Thanks Drolph


@Jhehe I checked now and TradingView's 4-hour NZD/USD chart seems to be updating properly with our price feed.
Attached Image (click to enlarge)
Click to Enlarge Name: tradingview 2016 September 28.png Size: 75 KB

If you still have issues with this, please let me know. We may need to reach out to TradingView's support team.
  • #9,511
  • Sep 29, 2016 3:36am Sep 29, 2016 3:36am
Hey Jason. What close time do the demo servers use? I have no idea what my mini account used to use, but I'm wondering if FXCM uses NYC close anywhere.
  • #9,512
  • Edited 1:00pm Sep 29, 2016 11:11am | Edited 1:00pm
Quoting nondisclosure00
Hey Jason. What close time do the demo servers use? I have no idea what my mini account used to use, but I'm wondering if FXCM uses NYC close anywhere.
Hi NDC,

If you're using Trading Station (Desktop, Mobile or Web) or NinjaTrader, then your charts are synchronized with the New York Close. That means each daily candle begins and ends at 5pm (17:00) New York Time (currently GMT -4).

If you're using MT4, then it depends on the time zone of your MT4 server. Daily candles begin and end at midnight (00:00) server time on the MT4 platform. Most of our MT4 servers are set to a time zone of GMT +3 (This will shift to GMT +2 when Daylight Savings Time ends in the US on November 6th), and daily candles on these MT4 charts are synchronized with the New York Close. However, some of our MT4 servers are set to GMT, and daily candles on these MT4 charts begin and end at midnight (00:00) GMT.

There is a free Custom Time Zones indicator at FXCMapps.com that you can use to display the time zone of your choice on MT4 charts. Note that this will not change the server time zone or when daily candles begin and end on the server.
  • #9,513
  • Sep 29, 2016 3:35pm Sep 29, 2016 3:35pm
I used FXCM a few years ago and I dont have anything good to say about them.... Many problems, Most have been covered here in the thread and I can say that I had the same experience. A few months ago, I loaded a demo account with FXCM, just to use for charting. I quit using that account in just a few days as I was experiencing intermittent freezing on the platform. The problem is always there and never stops. I have never seen that with any other broker so far. I have several demo account with other brokers and several live accounts and none of the other brokers has this intermittent freezing of the platform.
I am done with FXCM. will never put my money with them. Dont even bother replying Jason, for the actions of the platform speak so loudly, that I can not hear a word you say.
Live today like theres no tomorrow-- Prioritize like you will die today
  • #9,514
  • Edited 5:07pm Sep 29, 2016 4:16pm | Edited 5:07pm
Quoting iamsovereign
A few months ago, I loaded a demo account with FXCM, just to use for charting. I quit using that account in just a few days as I was experiencing intermittent freezing on the platform. The problem is always there and never stops.
Hi Iamsovereign,

I'm sorry you had these problems. Please keep in mind that you faced this persistent tech issue on a demo account. That should confirm for you that it was nothing deliberate on our part. After all, how would it benefit us for you to have a poor demo trading experience?

Furthermore, if demo trading was as bad for everyone as you say, then no one would open a live trading account with us. It's precisely because we provide traders with an excellent experience (demo and live) that the latest CFTC data show FXCM accounts for more than one-third of all retail forex client funds on deposit in the US.

Attached Image (click to enlarge)
Click to Enlarge Name: 1P1n3GK.png Size: 24 KB


It seems as if you have already made up your mind about us, and if that is true, then it is unfortunate. However, if you want help in troubleshooting the tech issue you faced with our platform (a tech issue that did not prevent 175,757 active accounts from placing 494,626 retail client trades per day in August 2016 with FXCM), then our tech support team is happy to look into this for you.
  • #9,515
  • Sep 29, 2016 8:30pm Sep 29, 2016 8:30pm
Quoting Jason Rogers
{quote} Hi Iamsovereign, I'm sorry you had these problems. Please keep in mind that you faced this persistent tech issue on a demo account. That should confirm for you that it was nothing deliberate on our part. After all, how would it benefit us for you to have a poor demo trading experience? Furthermore, if demo trading was as bad for everyone as you say, then no one would open a live trading account with us. It's precisely because we provide traders with an excellent experience (demo and live) that the latest CFTC data show FXCM accounts...
Hi Jason,
So, you're saying that 175.757 clients are just happy to keep trading through FXCM despite the multitude of issues on the platform? Aren't you insulting our intelligence?
"our tech support team is happy to look into this for you". That is completely false. FXCM support team will not do anything to solve/investigate the issues. They know those issues well and know those will make money for them, so they won't do anything about it. Those are the facts.
  • #9,516
  • Sep 29, 2016 11:07pm Sep 29, 2016 11:07pm
Quoting iamsovereign
I used FXCM a few years ago and I dont have anything good to say about them.... Many problems, Most have been covered here in the thread and I can say that I had the same experience. A few months ago, I loaded a demo account with FXCM, just to use for charting. I quit using that account in just a few days as I was experiencing intermittent freezing on the platform. The problem is always there and never stops. I have never seen that with any other broker so far. I have several demo account with other brokers and several live accounts and none of...
I'm curious to know what platform you were using, MT4 or TS2? I've been with FXCM AU ever since they took over my IBFX MT4 accounts in late 2014 and I have never experience the freezing or insane spread hikes that folks here have talked about. I don't know if FXCM AU has different operational rules/standards, plus I'm a swing trader not a scalper so I don't know if any of that would make a difference with that problem.

Any swing traders here experiencing freezes and are you sure it's not your computer or ISP, also what platform and FXCM region are with? All that info would be good to know going forward for others to know about it, thanks...
  • #9,517
  • Sep 30, 2016 5:16am Sep 30, 2016 5:16am
fxcm is the best broker .i use only this because it has low spread best execution.
  • #9,518
  • Sep 30, 2016 7:04am Sep 30, 2016 7:04am
I am trading with FXCM for >4 years and 'can state that their spreads and execution and liquidity are superior to 5 other top rated brokers I have tried over the same period.
  • #9,519
  • Sep 30, 2016 11:53am Sep 30, 2016 11:53am
Quoting Aad
{quote} I'm curious to know what platform you were using, MT4 or TS2? I've been with FXCM AU ever since they took over my IBFX MT4 accounts in late 2014 and I have never experience the freezing or insane spread hikes that folks here have talked about. I don't know if FXCM AU has different operational rules/standards, plus I'm a swing trader not a scalper so I don't know if any of that would make a difference with that problem. Any swing traders here experiencing freezes and are you sure it's not your computer or ISP, also what platform and FXCM...

I was using the MT4. I have four accounts on the same computer. None of the other brokers (all on MT4) have this momentary freez up. Its a very short duration of mouse freezing up, but very annoying. I did try two different demo servers that FXCM was offering and both had the same problem. so thats all I need to see and I move on. dont have time to deal with it. And as I have said none of the other brokers give me this problem. Hope this helps.
Live today like theres no tomorrow-- Prioritize like you will die today
  • #9,520
  • Sep 30, 2016 1:41pm Sep 30, 2016 1:41pm
Quoting Aad
{quote} I'm curious to know what platform you were using, MT4 or TS2? I've been with FXCM AU ever since they took over my IBFX MT4 accounts in late 2014 and I have never experience the freezing or insane spread hikes that folks here have talked about.
Hi Aad,

Our tech support team would ask similar questions to troubleshoot this issue, because as you have experienced from our conversations, FXCM's goal is to provide excellent service and trade execution for all our clients. :nerd:

Quoting Aad
I don't know if FXCM AU has different operational rules/standards, plus I'm a swing trader not a scalper so I don't know if any of that would make a difference with that problem.
All of FXCM's global trading entities including FXCM AU and FXCM UK execute client rolling spot forex transactions as a riskless principal with FXCM US, so the same execution standards are applied for all of our clients worldwide. In compliance with NFA rules regarding Price Slippage and Price Re-quoting that were finalized in 2012, FXCM US provides daily trade reports to the NFA which monitors and supervises FXCM US's activity including information on the price where all client orders are filled and the corresponding price where those orders are offset with our liquidity providers.

Attached Image (click to enlarge)
Click to Enlarge Name: liquidity-providers-logo-group-desktop.jpg Size: 149 KB


There are no re-quotes at FXCM, and all our clients around the world can benefit from positive slippage whenever it's available. The latest execution stats from January 1, 2015 through March 31, 2016 showed the following:

  1. 78.71% of all orders had NO SLIPPAGE.
  2. 12.77% of all orders received positive slippage.
  3. 8.52% of all orders received negative slippage.
  4. 50.2% of all limit and limit entry orders received positive slippage.
  5. 39.9% of all stop and stop entry orders received negative slippage.

This includes data from both the DD execution we provide to Mini accounts and the NDD execution we provide to Standard and Active Trader accounts.

It's worth noting that the base price used for DD execution on Mini accounts before adding the spread markup is the same base price used for NDD forex execution with the spread+commission pricing model on Standard and Active Trader accounts. That's a key reason you can have confidence trading with FXCM regardless of the account type you choose or the particular FXCM entity through which you trade.

Furthermore, on our NDD model, FXCM profits from client trading volume. That makes scalpers some of our best clients. We even have an Active Trader account type to incentivize high volume traders.

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