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  • #881
  • Aug 8, 2016 7:47am Aug 8, 2016 7:47am
Quoting hyperbell
if XM could speed up the withdrawal process a bit, it would be a better broker. my withdrawals take a complete 24 hours to be done, regardless when I submit a withdrawal. its like the guy in the back office works only 1 hour per day. Just today I submit a withdrawal funds at 1am on monday, that is before they get to work and its 4:00pm now and my withdrawal is still pending, thats 15 hours. slowest broker I have seen so far when it comes to withdrawal.
Dear hyperbell,

Our Backoffice department works 24/5 and processes hundreds of withdrawal requests each day. We aim to process withdrawals within 24 hours, and most of the time withdrawals are processed within just a couple of hours but on rare occasions it may take longer due to the increased workload.

I would like to assure you that your request will be processed shortly. Thank you for your patience.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #882
  • Aug 8, 2016 8:19am Aug 8, 2016 8:19am
Quoting XM
{quote} Dear hyperbell, Our Backoffice department works 24/5 and processes hundreds of withdrawal requests each day. We aim to process withdrawals within 24 hours, and most of the time withdrawals are processed within just a couple of hours but on rare occasions it may take longer due to the increased workload. I would like to assure you that your request will be processed shortly. Thank you for your patience. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
My request is from last Wednesday and still pending without any reason
  • #883
  • Aug 8, 2016 9:27am Aug 8, 2016 9:27am
Quoting trader700
{quote} My request is from last Wednesday and still pending without any reason
Dear trader700,

Can you please send me a PM with your account number?

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #884
  • Aug 8, 2016 9:32am Aug 8, 2016 9:32am
Quoting XM
{quote} Dear trader700, Can you please send me a PM with your account number? Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Done
  • #885
  • Aug 8, 2016 10:06am Aug 8, 2016 10:06am
Quoting XM
{quote} Dear trader700, Can you please send me a PM with your account number? Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Dear Andrey
Thank you
This was fast
I received the SKRILL portion of my money 1K+
I think the bank wire will be received shortly
Thanks again
  • #886
  • Aug 8, 2016 10:13am Aug 8, 2016 10:13am
Quoting trader700
{quote} Dear Andrey Thank you This was fast I received the SKRILL portion of my money 1K+ I think the bank wire will be received shortly Thanks again
You are welcome! Apologies for the delay that was due to a clerical error.

Happy trading and good luck in the semifinals!

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #887
  • Aug 12, 2016 9:35am Aug 12, 2016 9:35am
XM
I'm trying out your demo. on mt4 /pc.
Is there a one click addon you supply that allows for better execution in one click trading with built in stop loss specifications.
My other brokers offer that type of thing.

regards
Peter
  • #888
  • Aug 15, 2016 3:11am Aug 15, 2016 3:11am
Quoting peterk1
XM I'm trying out your demo. on mt4 /pc. Is there a one click addon you supply that allows for better execution in one click trading with built in stop loss specifications. My other brokers offer that type of thing. regards Peter
Dear peterk1,

Unfortunately, there is no option that allows you to open a trade within one-click with predetermined take profit/stop loss levels. You can enable one-click trading in the MT4 and this should speed the process of opening a trade but you would still need to set SL/TP every time you want to open a trade and confirm execution.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #889
  • Aug 20, 2016 11:50am Aug 20, 2016 11:50am
Hey Andrey Check Your PM!
I Win, I Lose, It's my Job... And I Love it!
  • #890
  • Aug 21, 2016 9:04am Aug 21, 2016 9:04am
Quoting peterk1
XM I'm trying out your demo. on mt4 /pc. Is there a one click addon you supply that allows for better execution in one click trading with built in stop loss specifications. My other brokers offer that type of thing. regards Peter
Have you tried the web terminal? At the top left corner there are the one-click trading buttons : http://photoshar.in/one-click-trading-mt4-webterminal
  • #891
  • Aug 23, 2016 4:05am Aug 23, 2016 4:05am
Quoting umairsheikh2
Hey Andrey Check Your PM!
Dear umairsheikh2,

Thank you for contacting me. I have replied to your message.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #892
  • Aug 23, 2016 4:11am Aug 23, 2016 4:11am
Andrey
I have been reading a few XM threads. I see a lot of "XM has cancelled my trades" "XM wont pay me my profits just returns my deposit money".
This troubles me.

what are the situations where this arises with clients?

regards
Peter
  • #893
  • Aug 23, 2016 6:03am Aug 23, 2016 6:03am
Quoting peterk1
Andrey I have been reading a few XM threads. I see a lot of "XM has cancelled my trades" "XM wont pay me my profits just returns my deposit money". This troubles me. what are the situations where this arises with clients? regards Peter
Dear peterk1,

Situations that you are enquiring about are extremely rare and involve serious violations of fair trading rules. I can assure you that it is not our intent to trouble our clients and that no client genuinely interested in trading on the financial markets has ever been mistreated. However, we do have a zero tolerance policy when it comes to abuse of our terms and conditions and to any forms of cheating.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #894
  • Aug 30, 2016 12:56pm Aug 30, 2016 12:56pm
After trading with xm for a few years my visa has blocked xm. Visa said xm is in one the fraudulent sites so they won't allow me to make a deposit. Now I can't trade unless I do a bank wite. XM has been very effective and fast I never had any issues regarding withdrawal. After I was stopped making a deposit by visa I contacted xm and noone replied. It's been a few months now. I reside in Canada. Please let me know what's going on. Thank you
got pips!
  • #895
  • Aug 30, 2016 2:39pm Aug 30, 2016 2:39pm
Quoting itrader007
After trading with xm for a few years my visa has blocked xm. Visa said xm is in one the fraudulent sites so they won't allow me to make a deposit. Now I can't trade unless I do a bank wite. XM has been very effective and fast I never had any issues regarding withdrawal. After I was stopped making a deposit by visa I contacted xm and noone replied. It's been a few months now. I reside in Canada. Please let me know what's going on. Thank you
Forget visa & Open master card, or make deposits from webmoney.
  • #896
  • Aug 30, 2016 4:20pm Aug 30, 2016 4:20pm
Quoting Kinder
{quote} Forget visa & Open master card, or make deposits from webmoney.
Are you a representative of xm?
got pips!
  • #897
  • Aug 30, 2016 4:21pm Aug 30, 2016 4:21pm
Quoting Kinder
{quote} Forget visa & Open master card, or make deposits from webmoney.
Or are you saying that visa is a very small company not knowing anything?
got pips!
  • #898
  • Aug 31, 2016 2:41am Aug 31, 2016 2:41am
Quoting itrader007
{quote} Or are you saying that visa is a very small company not knowing anything?

There could be some limitations on CREDIT card but DEBT card should work fine everywhere.

This is mainly because they don't want people to go broke depositing too much monet with credit.
Buy at the Low, Sell at the High You make money by waiting not by trading.
  • #899
  • Aug 31, 2016 5:36am Aug 31, 2016 5:36am
Quoting itrader007
{quote} Or are you saying that visa is a very small company not knowing anything?
O, no, i 'm not from XM! I think you need to change card with another payment system and forget about it. I did like i told to you and everything ok!
  • #900
  • Aug 31, 2016 5:38am Aug 31, 2016 5:38am
Quoting itrader007
{quote} Or are you saying that visa is a very small company not knowing anything?
I didn't say that, and I don't think so!
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