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EXNESS anyone? 39 replies

EXNESS official representative 1,348 replies

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ExNess

  • #2,081
  • Aug 5, 2016 2:37am Aug 5, 2016 2:37am
Quoting orang
Why Exness Doesn't Guaranteed SL in this week for 2 times ? {image} {image}
Because you trade during high impact news. There is no broker with guarenteed SL during news. And I'm not exness fan btw.
  • #2,082
  • Aug 5, 2016 5:26am Aug 5, 2016 5:26am
Quoting Jure86
{quote} Because you trade during high impact news. There is no broker with guarenteed SL during news. And I'm not exness fan btw.
But there is a massive variation in slippage amount!
Having 5 pips slippage during news is one thing, suffering 50 is pips a totally different dimension.
Of course both "can" be explained with the news. But the numbers or correspondingly the liquidity the broker has to draws the picture.
  • #2,083
  • Aug 5, 2016 6:30am Aug 5, 2016 6:30am
Quoting Drolph
{quote} But there is a massive variation in slippage amount! Having 5 pips slippage during news is one thing, suffering 50 is pips a totally different dimension. Of course both "can" be explained with the news. But the numbers or correspondingly the liquidity the broker has to draws the picture.
Traders will trade around high impact news events, put close Stop Losses & will complaint about Slippages. This is a never ending process & even Exness can't do anything on this.

I remember during SNB peg days my trade had slippage of more than 500 pips on my TP level. So, slippages do happens be it TP or SL & it cannt be avoided during high impact news events unless you are trading with a broker which offers Slippage protections.
  • #2,084
  • Aug 5, 2016 6:41am Aug 5, 2016 6:41am
Quoting Forexgain
{quote} Traders will trade around high impact news events, put close Stop Losses & will complaint about Slippages. This is a never ending process & even Exness can't do anything on this.
Read again!

Liquidity during high impact news is a good indicator of the brokers general liquidity pool. I am using about 10 brokers in parallel and can tell you that the ones slipping most in general are going to slip worst during red news as well. Look at the numbers and don't argument across the board.

Orangs example is not from a black swan event like SNB, do not mix things up.
  • #2,085
  • Aug 5, 2016 9:28am Aug 5, 2016 9:28am
Quoting Jure86
{quote} Because you trade during high impact news. There is no broker with guarenteed SL during news. And I'm not exness fan btw.
I know one.
  • #2,086
  • Aug 5, 2016 9:40am Aug 5, 2016 9:40am
Quoting orang
Why Exness Doesn't Guaranteed SL in this week for 2 times ? {image} {image}
Quoting deylon
{quote} because exness is a crappy company
Hello, deylon and Jure86.

If you need any assistance, please do let me know.
  • #2,087
  • Edited 9:55am Aug 5, 2016 9:44am | Edited 9:55am
Quoting orang
Why Exness Doesn't Guaranteed SL in this week for 2 times ? {image} {image}
Dear orang,

for some reason I am unable to post a longer message here. No can I send what I have written in a personal message to you.

So, I am just informing you of this: I have passed these two orders to our Complaints department for execution check.
  • #2,088
  • Aug 6, 2016 2:42am Aug 6, 2016 2:42am
Quoting Jure86
{quote} Because you trade during high impact news. There is no broker with guarenteed SL during news. And I'm not exness fan btw.

maximum slippage for gbp/usd is 10 pip in the exness rules in high impact news.
but you see more than 50 pip .
  • #2,089
  • Aug 6, 2016 2:53am Aug 6, 2016 2:53am
Quoting EXNESS
{quote} Dear orang, for some reason I am unable to post a longer message here. No can I send what I have written in a personal message to you. So, I am just informing you of this: I have passed these two orders to our Complaints department for execution check.
i contact to exness customer supoort many times . and nobody answer me for 5 days . and nothing happend .
  • #2,090
  • Aug 6, 2016 5:26am Aug 6, 2016 5:26am
Quoting orang
{quote} maximum slippage for gbp/usd is 10 pip in the exness rules in high impact news. but you see more than 50 pip .
can you paste a screen shot of where it shows the maximum slippage ?
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #2,091
  • Aug 7, 2016 4:42pm Aug 7, 2016 4:42pm
Quoting EXNESS
{quote} Hello, hamidabdiyan. Thank you for sharing the situation with me. First of all, let me say that the standard time for an execution request is 20 days as stipulated by Exness General Business Terms. However, over the course of time, the Complaints department have set it at a much more convenient for clients, albeit unofficial, time of 3-5 business days. I understand that delays are unpleasant, but they do take place at times, such as at or around Brexit, when a bigger than average number of clients requested us to check execution. Secondly,...

I just want to close last conversation with my problem,but one thing: in the same time i have same orders in another broker and my orders closed by true stop loss noy 20 pips lower than my SL, iand i should remind you in the same time i mean its BREXIT for another broker, if i accept your answer what you want to say about new stop hunting my order?
i worked with your broker about 5 years and in this time i am loser !
so when i go to profitable with my account my problem is coming with DEAR EXNESS.
this is new one and i try to chat with your support but they are offline and i send the feedback in my cabin client, i never see offline support with your broker i this 5 years but i see offline in 1 month ago when the market is open, now see my new problem and say new explanation!

below is same as i wrote in my cabin client:

new stop hunting
i have an order number : 107169918
and i have stop loss at 133.50 and when market go open your spread is so wide and you hunting my stop when my order close by stop with your wide spread the market go down and before that i try to change my stop loss but you rejected my order to change my stop loss, you should reactive this order.
if not i close my account with you.

maybe i loss this money and its not good for you.
up to you!
in this two month i never ever get any good service from your broker!
Best regards!
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  • #2,092
  • Aug 7, 2016 11:52pm Aug 7, 2016 11:52pm
Quoting hamidabdiyan
{quote} I just want to close last conversation with my problem,but one thing: in the same time i have same orders in another broker and my orders closed by true stop loss noy 20 pips lower than my SL, iand i should remind you in the same time i mean its BREXIT for another broker, if i accept your answer what you want to say about new stop hunting my order? i worked with your broker about 5 years and in this time i am loser ! so when i go to profitable with my account my problem is coming with DEAR EXNESS. this is new one and i try to chat with your...
sorry for your loss, Exness used to be good not any more..
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #2,093
  • Aug 8, 2016 2:11am Aug 8, 2016 2:11am
Quoting deylon
{quote} sorry for your loss, Exness used to be good not any more..

Thank you Deylon,Yes you right, i wish you are success in all the time
  • #2,094
  • Aug 8, 2016 3:49am Aug 8, 2016 3:49am
Quoting claudia1
{quote} I know one.
Tell me, please.
  • #2,095
  • Aug 8, 2016 3:50am Aug 8, 2016 3:50am
Quoting Jure86
{quote} Tell me, please.
IG
  • #2,096
  • Aug 8, 2016 4:35am Aug 8, 2016 4:35am
Quoting Jure86
{quote} Tell me, please.
Looks good

http://www.ig.com/au/highlights/2014...slippage-18200
  • #2,097
  • Aug 8, 2016 8:18am Aug 8, 2016 8:18am
Quoting orang
{quote} maximum slippage for gbp/usd is 10 pip in the exness rules in high impact news. but you see more than 50 pip .
Dear orang.

Thank you for the message.

I am afraid what you think to be a maximum slippage is actually a gap level value for GBPUSD found in our specifications https://www.exness.com/forex/specifications/.

A gap level of 10 points means that execution will be carried out without slippage provided the difference between the price of a pending order and the first market price that reached the price of that pending order is less than the gap level value for the traded instrument. Otherwise, the execution will be carried with slippage.
  • #2,098
  • Aug 8, 2016 8:52am Aug 8, 2016 8:52am
Quoting hamidabdiyan
{quote} I just want to close last conversation with my problem,but one thing: in the same time i have same orders in another broker and my orders closed by true stop loss noy 20 pips lower than my SL, iand i should remind you in the same time i mean its BREXIT for another broker, if i accept your answer what you want to say about new stop hunting my order? i worked with your broker about 5 years and in this time i am loser ! so when i go to profitable with my account my problem is coming with DEAR EXNESS. this is new one and i try to chat with your...
Hello, hamidabdiyan.

Thank you for bringing this to my attention.

First of all, as far as I understand, the order was executed after the weekend gap, which in itself is likely as a trading week opens with a gap in majority of cases.

Regarding the fact that you could not change your SL, I would appreciate if you could provide us with the log file of your MT4 for that day. Please provide it in the ticket you have opened in your Personal area.

Apart from it, I regret to hear that on some occasion you could not reach our Customer support. Please note than not all languages are available 24/7. However, if you prefer to chat with us in English, I can guarantee that our support will always be there for you.

As far as your ticket in Personal area is concerned, I will make sure it is processed as soon as possible.

If you have any other questions, just let me know here.
  • #2,099
  • Aug 10, 2016 9:15am Aug 10, 2016 9:15am
Today i Got an email for exness.
Inserted Code
Adjustment to margin requirement during news releases
Dear Client,
We are constantly reviewing our trading conditions to better manage your risks and prevent big losses.
As part of this continuous effort, we would like to inform you that the margin for new positions opened from 15 minutes before to 5 minutes after news releases of High importance will be calculated based on a maximum leverage of 1:200. After said period, the margin for these positions will be recalculated based on your pre-selected leverage.
Please note that the change in margin requirement is only effective for positions opened with instruments affected by the news release and that this rule does not affect positions opened prior to and after said period.
Should you have any queries or require further assistance, please contact us at [email="[email protected]"][email protected][/email].
Yours sincerely,
Exness Team

This seems to be unfair trick to reduce profits of traders, if someone wants less leverage he can select it from options , arbitrary leverage reduction right at the time of possible market move is not fair.
  • #2,100
  • Aug 11, 2016 8:41am Aug 11, 2016 8:41am
Quoting TradeWTUC
Today i Got an email for exness. Adjustment to margin requirement during news releases Dear Client, We are constantly reviewing our trading conditions to better manage your risks and prevent big losses. As part of this continuous effort, we would like to inform you that the margin for new positions opened from 15 minutes before to 5 minutes after news releases of High importance will be calculated based on a maximum leverage of 1:200. After said period, the margin for these positions will be recalculated based on your pre-selected leverage. Please...
Hello, TradeWTUC.

Thank you for sharing your concern here.

I would like to point out that this was a risk management step taken by Exness and aimed at limiting possible losses incurred by our clients at high volatility during major news events.
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