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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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  • #2,021
  • Jul 22, 2016 4:29am Jul 22, 2016 4:29am
Quoting EXNESS
{quote} Dear Forexgain, thank you for your comments! Regarding the spread issue, would you please let me know when exactly you were experiencing wider spreads. Also, please specify the instruments and possibly the number of account and order IDs. I will help you check it.
Hi Exness,

Spreads widened since Brexit & it stayed until last week (E/U use to remain average 0.7 earlier while until last week it was 1.5-2.0 pips, G/U stayed more than 2.0 pips all the time, U/J more than 1.5 pips and so on). By the way that was a general comment & nothing to complaint about, Exness spreads are still way better than any other broker around here whether it's Mini, Classic or ECN account and this is one of the reason that even after trying most of other broker's i am sticking with Exness since 2010.


Quoting bboraci
{quote} I've mini account before in exness, I have the problem like this, mt4 no tick data (like freeze), but lucky no loss, I close all manually at home. After this situation everyday I check on my vps which accounts freezed. After a long time never happened (in cent account), it made me inattentive, and become involved in this incident. I still try how exness work. Thanks for your share
Hmm. Strange incident. This sort of issue happens only when their server goes down. Looks like it might be due to internet connectivity issue or your internet security blocking the connection. Anyways, get in touch with support with log files & they will explain it better than anyone else. The best way to get quick response is to open a ticket under Feedback area
  • #2,022
  • Jul 22, 2016 6:57am Jul 22, 2016 6:57am
hello everyone.
first of all accept my apologies for my bad english.
second of all i had frequent experinces with exness that i want to share with you. i am testing my system right now with an exness ecn account. this week ,in volatile market condition(2016.07.20 21:00), exness closed some of my positions (unfortunately some of them were winner possitions) out of the blue! very far beyond my stop losses!!! although non of my stop levels touched by market price,exness closed them very far beyond those levels.
in some casese market not only did not reach my stops but it was moving in favour of my position! plus i had same but less complex problems previous week. i had 3 position last week that all of them was closed in volatile market (2016.07.12 20:00) ,one of them was closed 100 pip below the stop loss that i had palced.
*********************************
they are my order that closed last week:
1:
3814022-audnzde-buy
open time:2016.07.11 12:27:07
STOP LOSS:1.040430
close time:2016.07.11 21:01:13
closed price:1.03585!!!!
2:
3822864-eurchf-buy
open time:2016.07.12 07:04:10
STOP LOSS:1.09007
close time:2016.07.12 20:59:59
closed price:1.07711
3:
3846852-eurjpye-buy
open time:2016.07.14 03:08
STOP LOSS:116.78
close time:2016.07.14 21:00:00
closed price:115.861!!!!
*************************************
i filled request for assesing the situation and compensation of my losses last monday, support team said "it takes 3 to 5 working day" , today we are in the end of 5th working day and they say"it takes more time to study situation"!!!!

thease are position that were closed very different than appointed stop loss this week:
ticket/stoploss/closed perice
3907939/0.974740/0.98197 (71 pip)
3905080/0.74021/0.74227 (20 pip)
3906006/79.636/79.413 (22 pip)
3886102/0.75845/0.76141 (30 pip)
3903233/1.46809/1.46438 (37 pip)
3907859/1.08550/1.08098(45 pip)
3878595/0.83586/0.83631(5 pip)
3870210/0.71586/0.71675(9 pip)
************************************
whit this type of supporting(more studiying time!!) and with this platform(costly problems), i think i must consider other brokers!
this is my account number:833386
and phone pass:3359490

I'm looking forward to hear RESPONSIBLE answer from exness staff and i will share with you thier responses.
thank you and have a nice weekend.






I'm looking forward to
  • #2,023
  • Jul 22, 2016 10:30am Jul 22, 2016 10:30am
It is sad and scary these kind things happen in regulated broker as Exness.
It is because i always say that some brokers get "name" in market (we are big, regulated...) and than this issues and others start happen to retail clients.
I'm long run winner trader for years, and my concern is not lose money in market but get an honest broker nowadays!

Quoting kaveh85
hello everyone. first of all accept my apologies for my bad english. second of all i had frequent experinces with exness that i want to share with you. i am testing my system right now with an exness ecn account. this week ,in volatile market condition(2016.07.20 21:00), exness closed some of my positions (unfortunately some of them were winner possitions) out of the blue! very far beyond my stop losses!!! although non of my stop levels touched by market price,exness closed them very far beyond those levels. in some casese market not only did not...
  • #2,024
  • Edited 1:39pm Jul 22, 2016 12:09pm | Edited 1:39pm
Hi Exness you are really scaring your clients firstly its saoldric's unexplained spike and we haven't heard from you on that then its the "magical" closing of kaveh85's positions, and all this is happening on the ECN account that is supposed to be DMA/NDD access, I wonder what is becoming of you, do you want to ruin your reputation or push your clients else where, Exness as a brokerage firm needs to up their game cause there is nothing wrong in being sincere with your clients and operating an honest and transparent business model. EXness we are watching.
EVOLVE
  • #2,025
  • Jul 22, 2016 12:48pm Jul 22, 2016 12:48pm
Quoting Forexgain
{quote} Hi Exness, Spreads widened since Brexit & it stayed until last week (E/U use to remain average 0.7 earlier while until last week it was 1.5-2.0 pips, G/U stayed more than 2.0 pips all the time, U/J more than 1.5 pips and so on). By the way that was a general comment & nothing to complaint about, Exness spreads are still way better than any other broker around here whether it's Mini, Classic or ECN account and this is one of the reason that even after trying most of other broker's i am sticking with Exness since 2010. {quote} Hmm. Strange...
Thank you for the assistance, Forexgain.
  • #2,026
  • Jul 22, 2016 1:16pm Jul 22, 2016 1:16pm
Quoting kaveh85
hello everyone. first of all accept my apologies for my bad english. second of all i had frequent experinces with exness that i want to share with you.
Hello, kaveh85.

Thank you for bringing these several cases of SL execution at ECN to my attention here.

I have added the new order numbers to the request and asked to process it with priority.
  • #2,027
  • Jul 22, 2016 1:22pm Jul 22, 2016 1:22pm
Quoting proktrader
It is sad and scary these kind things happen in regulated broker as Exness. It is because i always say that some brokers get "name" in market (we are big, regulated...) and than this issues and others start happen to retail clients. I'm long run winner trader for years, and my concern is not lose money in market but get an honest broker nowadays! {quote}
Hello, proktrader.

I understand your concern.

Please rest assured that we are constantly working at improving the quality of the services we offer to our clients.

And if a client complains about anything, we do our best to ensure that the reason of the complaint never occurs again.
  • #2,028
  • Jul 22, 2016 1:49pm Jul 22, 2016 1:49pm
Quoting Phinix
Hi Exness you are really scaring your clients firstly its saoldric's unexplained spike and we haven't heard from you on that then its the "magical" closing of kaveh85's positions, and all this is happening on the ECN account that is supposed to be DMA/NDD access, I wonder what is becoming of you, do you want to ruin your reputation or push your clients else where, Exness as a brokerage firm needs to up their game cause there is nothing wrong in being sincere with your clients and operating and honest and transparent business model. EXness we are...
Dear Phinix,

thank you for the message.

As far as the saoldric's case is concerned, the IT know about it and are working on it. My understanding is that it takes time to solve this issue as we need to work in cooperation with our ECN liquidity providers. When it is resolved, all involved clients will hear from me.

Furthermore, all comments regarding other Exness clients have been made above.

Apart from it, I would like to say that we are doing our best to keep our good reputation by providing best quality services. Being honest and transparent with our clients is essential, and we always have been. You may find all necessary information about Exness on our official website www.exness.com. If you need anything specific from me or someone else from Exness, we are always ready to help by giving accurate information and figures if necessary.
  • #2,029
  • Jul 23, 2016 8:39am Jul 23, 2016 8:39am
I am in the process of moving an EA from Demo trading to Live trading
But before letting the EA trade on on ECN account, I thought to prove the EA first on a cent account.
A cent account of course has a lot less risk to when testing.

If it would be profitable on a Cent account, then an ECN account with much better spread would likely be profitable too.
The EA does about 700 trades a week, avg trade time 2.5hr, mainly GBPJPY.

I tried to open a cent account, but Exness site only gives option for Mini, Classic, ECN.
Did Exness stop with Cent accounts?
If not Exness, do you know other brokers with both Cent and ECN?
  • #2,030
  • Jul 23, 2016 11:58am Jul 23, 2016 11:58am
HI GUYS

sorry for my bad English.

i working with EXNESS about 4 years and i haven't any problem with this guys and very important for me their automatic withdrawal but about 1 month
before i have new problem with this broker because i have 6 position and i attach the picture of my position for you . my orders close by SL but about
between 20 to 40 pips lower than my stop loss an its very strange for me and i didn't see this problem with any broker until yet!!!!!!!!!!!

i try to solve the problem with this broker and their support and they said send the feedback in our cabin client and i do but about 1 month they don't send
any replay to my request.

i wrote this here because i think maybe they do something! and if not maybe some one see this problem and advise me.

thank you all.
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  • #2,031
  • Jul 23, 2016 4:16pm Jul 23, 2016 4:16pm
Quoting hamidabdiyan
HI GUYS sorry for my bad English. i working with EXNESS about 4 years and i haven't any problem with this guys and very important for me their automatic withdrawal but about 1 month before i have new problem with this broker because i have 6 position and i attach the picture of my position for you . my orders close by SL but about between 20 to 40 pips lower than my stop loss an its very strange for me and i didn't see this problem with any broker until yet!!!!!!!!!!! i try to solve the problem with this broker and their support and they said send...

Regarding to my last post i checked my cabin clients and i see the broker support answer my feedback and i attach their answer,
So i read their answer but i really have a problem for my close rate by 20 to 40 pips lower than my stop loss but they says this is
my GAP RULE.

any way i take my loss from another trades but i cant forget this problem.

thanks all for read my problem.
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  • #2,032
  • Jul 24, 2016 9:46am Jul 24, 2016 9:46am
Quoting hamidabdiyan
{quote} Regarding to my last post i checked my cabin clients and i see the broker support answer my feedback and i attach their answer, So i read their answer but i really have a problem for my close rate by 20 to 40 pips lower than my stop loss but they says this is my GAP RULE. any way i take my loss from another trades but i cant forget this problem. thanks all for read my problem. {image} {image} {image}
Do you realize what happened on june 23th? You were trading during the BREXIT vote lol. Obviously you got caught in slippage and illiquid market. Not Exness fault.


http://photoshar.in/EURJPY-huge-movement-brexit
  • #2,033
  • Jul 24, 2016 11:05am Jul 24, 2016 11:05am
Now , Exness losing its Reputation and lot of traders switching towards others brokers .
  • #2,034
  • Jul 24, 2016 2:17pm Jul 24, 2016 2:17pm
Quoting rockthepips
{quote} Do you realize what happened on june 23th? You were trading during the BREXIT vote lol. Obviously you got caught in slippage and illiquid market. Not Exness fault. http://photoshar.in/EURJPY-huge-movement-brexit
I was also wondering if this case really worth complaining about. It's obvious that slippage do occurs during high volatility & the trades were opened during brexit day (one of the volatile day of the year). So, slippages were bound to happen unless & until one is using an account with SL slippage protection. Even the terms & conditions of almost every broker mentions this slippage rule. So, personally I don't see this issue as a problem. Rest it's upto Exness to consider refund against this slippage.
  • #2,035
  • Edited Jul 25, 2016 5:20am Jul 24, 2016 8:54pm | Edited Jul 25, 2016 5:20am
Could EXNESS rep please explain why there is a spike or off market price on their ecn platform on aud/usd as the picture shows below and compared with another broker on the 21 of July 2016, 21 o'clock platform time, the same thing happened also on the eur/jpy chart at exactly the same time I don't understand why this has become a frequent occurrence of late or is it no longer ecn?? or does EXNESS need to change their liquidity providers?? I don't understand anymore. This could have affected anyone trading at that exact moment. This doesn't give one the confidence to trade with EXNESS as your not sure when the next off market price or wrong and unexpected spike will occur because anyone can easily get caught up in it an eventually lose your money due to this , I am beginning to doubt EXNESS actually operates a true ECN account.
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  • #2,036
  • Jul 25, 2016 9:32am Jul 25, 2016 9:32am
Quoting WhoKnows
I am in the process of moving an EA from Demo trading to Live trading But before letting the EA trade on on ECN account, I thought to prove the EA first on a cent account. A cent account of course has a lot less risk to when testing. If it would be profitable on a Cent account, then an ECN account with much better spread would likely be profitable too. The EA does about 700 trades a week, avg trade time 2.5hr, mainly GBPJPY. I tried to open a cent account, but Exness site only gives option for Mini, Classic, ECN. Did Exness stop with Cent accounts?...
Hello, WhoKnows.

Thank you for the question.

If you are at www.exness.com without being automatically redirected at www.exness.eu, then a Cent account must be available to you at this page: https://www.exness.com/register/#/full.

Otherwise, it is not because Cent accounts are only available in Exness Limited (VC).
  • #2,037
  • Jul 25, 2016 9:48am Jul 25, 2016 9:48am
Quoting hamidabdiyan
HI GUYS sorry for my bad English. i working with EXNESS about 4 years and i haven't any problem with this guys and very important for me their automatic withdrawal but about 1 month before i have new problem with this broker because i have 6 position and i attach the picture of my position for you . my orders close by SL but about between 20 to 40 pips lower than my stop loss an its very strange for me and i didn't see this problem with any broker until yet!!!!!!!!!!! i try to solve the problem with this broker and their support and they said send...
Hello, hamidabdiyan.

Thank you for sharing the situation with me.

First of all, let me say that the standard time for an execution request is 20 days as stipulated by Exness General Business Terms. However, over the course of time, the Complaints department have set it at a much more convenient for clients, albeit unofficial, time of 3-5 business days. I understand that delays are unpleasant, but they do take place at times, such as at or around Brexit, when a bigger than average number of clients requested us to check execution.

Secondly, as rockthepips observed, the execution was right at the time of one of the Brexit price moves at 23:17 GMT+0, June 23. Later you were informed that the execution was correct. The rule that controls the slippage (and, in effect, minimises the number of slippages) is the gap level rule. I would like to draw your attention to the fact that the execution went strictly according to this rule. For more information on it, please visit our Contract specifications.

If you have any other questions, just let me know.
  • #2,038
  • Jul 25, 2016 10:14am Jul 25, 2016 10:14am
Quoting J777
Could EXNESS rep please explain why there is a spike or off market price on their ecn platform on aud/usd as the picture shows below and compared with another broker on the 21 of July 2016, 21 o'clock platform time, the same thing happened also on the eur/jpy chart at exactly the same time I don't understand why this has become a frequent occurrence of late or is it no longer ecn?? or does EXNESS need to change their liquidity providers?? I don't understand anymore. This could have affected anyone trading at that exact moment. This doesn't give...
Dear J777,

thank you for the post.

First of all, I would like to say that Exness is a genuine ECN broker as all our clients' orders get executed at one of our two ECN liquidity providers, ADS Securities or FXCM Pro. You may visit our website here for more information.

As I said before, this problem is now being dealt with. It takes time, however, as we are in cooperation with our ECN liquidity providers and the issue requires a joint effort.

And if you had any orders executed at these prices, please do give me the numbers, so that I could pass them to Complaints department.
  • #2,039
  • Jul 27, 2016 8:31am Jul 27, 2016 8:31am
"...I would like to say that Exness is a genuine ECN broker as all our clients' orders get executed at one of our two ECN liquidity providers, ADS Securities or FXCM Pro..."

Sorry but you donīt need to say nothing more about your price action "show me who your friends are and i’ll tell you who you are".
With such liquidty providers you never will be a "first classe" broker.
  • #2,040
  • Jul 27, 2016 12:15pm Jul 27, 2016 12:15pm
Quoting proktrader
"...I would like to say that Exness is a genuine ECN broker as all our clients' orders get executed at one of our two ECN liquidity providers, ADS Securities or FXCM Pro..." Sorry but you dont need to say nothing more about your price action "show me who your friends are and ill tell you who you are". With such liquidty providers you never will be a "first classe" broker.
Hello, proktrader.

Thank you for the post.

FXCM Pro and ADS Securities are renowned ECN liquidity providers. We have been in cooperation with them for several years already. This cooperation has proven to be successful.

If you have suggestions relating to our ECN services, please do let me know, as we are very open to new ideas and proposals, and are ready to find ways to satisfy our clients' needs.
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