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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #2,001
  • Jul 11, 2016 8:50am Jul 11, 2016 8:50am
Quoting dzin4aans
The fact that Exness offers instant deposits is great. Once though something went wrong and my deposit was held by like an hour. it was a while ago and I forgave that, anything can go wrong I know. Today though I my deposit got held up by 3 hours (by the time I write this) and guess what, I wanted to deposit to make that trade at that time, money was not there, I wrote support immediately and yet they could not handle that issue. I must say I feel much regret in this and it might be my last trade with exness once that money arrives but I just cant...
Dear dzin4aans,

thank you for sharing it with me.

I am glad that you consider our instant deposits 'great'. In fact, 98% of all deposits to Exness are instant.

However, there may be delays due to various reasons, be it any technical-related issue or something else.

For this reason, the standard time for the majority of the deposits and withdrawals is 24 hours, which we suggest our clients should always take into account when planning their trading strategies.

Apart from it, I understand the deposit has already been credited. If it has not, I would appreciate if you could provide its ID and your trading account number in a personal message.
  • #2,002
  • Jul 11, 2016 4:45pm Jul 11, 2016 4:45pm
hey everyone, ive been with exness for a few years. I really like the instant withdraw function that they offer and low spreads on their ECN accounts. I always remove my SL everyday before 2pm PST time. I have had my stops run many times before because of this. Ive been told its the price they receive from their liquidity providers. If you just remove the SL before 2pm PST and renter it a few minutes after. i havent had my SL hit by these runs since, it seems to always happen at the same time. Kind of a inconvenient work around, but it works.
Believe your right, till proven wrong. Doubt is the greatest enemy.
  • #2,003
  • Jul 13, 2016 12:00pm Jul 13, 2016 12:00pm
Quoting saoldric
hey everyone, ive been with exness for a few years. I really like the instant withdraw function that they offer and low spreads on their ECN accounts. I always remove my SL everyday before 2pm PST time. I have had my stops run many times before because of this. Ive been told its the price they receive from their liquidity providers. If you just remove the SL before 2pm PST and renter it a few minutes after. i havent had my SL hit by these runs since, it seems to always happen at the same time. Kind of a inconvenient work around, but it works.
Strange! I am also using ECN account (Server 3) for quite some time now but i don't see any such spike which can cause stops loss run for any major pair's (not sure about exotics as i don't trade them & hardly look into their charts).

During that time spread do widens by 2-3 pips more in some pairs due to thin liquidity close to NY market close & i believe that's fairly acceptable as it do happens with every single broker except in a case you are using Fixed Spread account
  • #2,004
  • Jul 13, 2016 12:15pm Jul 13, 2016 12:15pm
Quoting Forexgain
{quote} Strange! I am also using ECN account (Server 3) for quite some time now but i don't see any such spike which can cause stops loss run for any major pair's (not sure about exotics as i don't trade them & hardly look into their charts). During that time spread do widens by 2-3 pips more in some pairs due to thin liquidity close to NY market close & i believe that's fairly acceptable as it do happens with every single broker except in a case you are using Fixed Spread account
Also on server 3. I looked around at the other pairs and couldnt seem to find any other pairs that regularly spike. eurjpy is my primary pair that i trade, and there are always spikes in it. the worst spike i have seen is over 150pips spread widening, i wasnt very happy at the time but i was refunded my losses. would be interested to see if you see the same thing as this chart.
Attached Image (click to enlarge)
Click to Enlarge Name: spike.png Size: 44 KB
Believe your right, till proven wrong. Doubt is the greatest enemy.
  • #2,005
  • Jul 13, 2016 12:28pm Jul 13, 2016 12:28pm
Quoting saoldric
{quote} Also on server 3. I looked around at the other pairs and couldnt seem to find any other pairs that regularly spike. eurjpy is my primary pair that i trade, and there are always spikes in it. the worst spike i have seen is over 150pips spread widening, i wasnt very happy at the time but i was refunded my losses. would be interested to see if you see the same thing as this chart. {image}
Yes, i can also see it now (trade mostly in major's so never noticed these spikes). Good to hear that you got refund for the losses.

Attached Image (click to enlarge)
Click to Enlarge Name: Capture.PNG Size: 57 KB


From the chart it seems like spike followed by both Bid/Ask price. If this is the case then why don't you go short a minute before 2PM PST with a TP? A win win situation
  • #2,006
  • Jul 13, 2016 12:42pm Jul 13, 2016 12:42pm
Quoting Forexgain
{quote} Yes, i can also see it now (trade mostly in major's so never noticed these spikes). Good to hear that you got refund for the losses. {image} From the chart it seems like spike followed by both Bid/Ask price. If this is the case then why don't you go short a minute before 2PM PST with a TP? A win win situation
yeah, ive tried. but my order never seems to get filled during these spikes.
Believe your right, till proven wrong. Doubt is the greatest enemy.
  • #2,007
  • Jul 13, 2016 1:48pm Jul 13, 2016 1:48pm
Quoting saoldric
{quote} Also on server 3. I looked around at the other pairs and couldnt seem to find any other pairs that regularly spike. eurjpy is my primary pair that i trade, and there are always spikes in it. the worst spike i have seen is over 150pips spread widening, i wasnt very happy at the time but i was refunded my losses. would be interested to see if you see the same thing as this chart. {image}
thees spikes are artificial just to hunt your SL . Its a serious problem
  • #2,008
  • Jul 13, 2016 2:19pm Jul 13, 2016 2:19pm
Hello, saoldric, Forexgain, msqtrader.

Thank you for bringing this to my attention.

I will consult with my colleagues responsible for ECN to clarify the issue and get back to you as soon as I have some information.
  • #2,009
  • Jul 18, 2016 6:34am Jul 18, 2016 6:34am
I also don't see the spikes on my classic account with market ex = http://photoshar.in/EURJPY-spikes-exness-marketex
  • #2,010
  • Jul 19, 2016 12:33am Jul 19, 2016 12:33am
Quoting rockthepips
I also don't see the spikes on my classic account with market ex = http://photoshar.in/EURJPY-spikes-exness-marketex
Hello, rockthepips.

Indeed, this matter is related only to ECN accounts.

We are working on it with high priority.
  • #2,011
  • Jul 20, 2016 10:49pm Jul 20, 2016 10:49pm
Quoting EXNESS
{quote} Dear sanyax, thank you for the information. I have passed the request to the relevant staff to check the execution of the order. Usually it takes 3-5 business days. I will ensure that the request is given priority. You will be informed of the result by email.
nothingafter 16days not any solve my problem i want this position trailing stop but move my order and my stop touch??
and again last night my stop loss is 1.3203 and close my order at 1.32138??
Attached Image
  • #2,012
  • Jul 20, 2016 11:41pm Jul 20, 2016 11:41pm
any Feedback on the Slippage with Exness

please update if some 1 having high slippage with Exness

Thanks
  • #2,013
  • Jul 21, 2016 12:26am Jul 21, 2016 12:26am
Quoting sanyax
{quote} nothingafter 16days not any solve my problem i want this position trailing stop but move my order and my stop touch?? and again last night my stop loss is 1.3203 and close my order at 1.32138?? {image}
Dear sanyax,

thank you for reminding me about this request.

Please check the Feedback (https://www.exness.com/member/feedback) of your Member area, the reply regarding your request was provided on July 13.

As far as the other order is concerned, this is likely to be a similar case of execution with slippage at news updates from Bank of England's Kristin Forbes.

I have created another request regarding order #106029644. This time you will be replied by email.

If you have anything else to ask, don't hesitate to let me know.
  • #2,014
  • Jul 21, 2016 10:56am Jul 21, 2016 10:56am
I have run 3 accounts on my vps and run same EA, timeframe, settings all same. But one of my profitable account like no response, no tick and my ea just sleep. I ask their support but the problem not solved.

I think their manipulate my ea. You can see on my trade explorer with account ***08, but ***89 ***34 (demo) no problem. Should all accounts work together.

This screenshot on normal mt4 (***89)

Attached Image (click to enlarge)
Click to Enlarge Name: 1.png Size: 16 KB


and this account with problem (***08)

Attached Image (click to enlarge)
Click to Enlarge Name: 2.png Size: 14 KB


You can see this ea in normal mt4 will not close my order if all target of profit reached. This is martingale ea, you know this ea will burn our account to $0, but this? I wonder, why just a little .

This 2nd I got this account no response (freeze) in mt4 terminal with exness. This just cent account, but how about mini, ecn and classic accounts?
  • #2,015
  • Jul 21, 2016 1:07pm Jul 21, 2016 1:07pm
Quoting bboraci
I have run 3 accounts on my vps and run same EA, timeframe, settings all same. But one of my profitable account like no response, no tick and my ea just sleep. I ask their support but the problem not solved. I think their manipulate my ea. You can see on my trade explorer with account ***08, but ***89 ***34 (demo) no problem. Should all accounts work together. This screenshot on normal mt4 (***89) {image} and this account with problem (***08) {image} You can see this ea in normal mt4 will not close my order if all target of profit reached. This...
Did this EA close even a single profitable trade under a Live account? If it didn't, then i think your EA is not functioning properly under Live Account.

Contacting support in this case is of no use because it's near to impossible for them to know what causes the problem without any code.
  • #2,016
  • Jul 21, 2016 7:09pm Jul 21, 2016 7:09pm
Quoting Forexgain
{quote} Did this EA close even a single profitable trade under a Live account? If it didn't, then i think your EA is not functioning properly under Live Account. Contacting support in this case is of no use because it's near to impossible for them to know what causes the problem without any code.
No, this EA never close single orders unless all orders buys or sells targeted profit reached. I ask them dispensation, because before I contacting their support that their mt4 look like freeze.
  • #2,017
  • Jul 21, 2016 11:44pm Jul 21, 2016 11:44pm
Quoting bboraci
{quote} No, this EA never close single orders unless all orders buys or sells targeted profit reached. I ask them dispensation, because before I contacting their support that their mt4 look like freeze.

Never ever used Cent account so can't comment on it. Try other accounts like Mini, ECN, Classic. I personally used all of them & this account freeze like situation rarely happens (i am not saying never happen ).

Spreads in Mini account has been raised considerably (almost doubled) as compared to what it used to be a year. If you are looking for highest possible leverage then Mini is the only choice available. However, if you can manage with lower leverage then go with ECN (highly recommended & personally using it) due to it's ultra low commission & spread size. No one can beat Exness ECN commission/spreads & you will save a lot too specially if you are scalping.
  • #2,018
  • Jul 22, 2016 1:32am Jul 22, 2016 1:32am
Quoting bboraci
I have run 3 accounts on my vps and run same EA, timeframe, settings all same. But one of my profitable account like no response, no tick and my ea just sleep. I ask their support but the problem not solved. I think their manipulate my ea. You can see on my trade explorer with account ***08, but ***89 ***34 (demo) no problem. Should all accounts work together. This screenshot on normal mt4 (***89) {image} and this account with problem (***08) {image} You can see this ea in normal mt4 will not close my order if all target of profit reached. This...
Hello, bboraci.

Thank you for the message.

My understanding is that the same EA produces different results on a demo and live accounts.

If that is correct, could you please provide the numbers of these two accounts and the log-files of your EA, so that we could follow through this request and find possible reasons behind the situation.

You may send the details in a personal message or at [email protected].

Looking forward to your reply.
  • #2,019
  • Jul 22, 2016 1:35am Jul 22, 2016 1:35am
Quoting Forexgain
{quote} Never ever used Cent account so can't comment on it. Try other accounts like Mini, ECN, Classic. I personally used all of them & this account freeze like situation rarely happens (i am not saying never happen ). Spreads in Mini account has been raised considerably (almost doubled) as compared to what it used to be a year. If you are looking for highest possible leverage then Mini is the only choice available. However, if you can manage with lower leverage then go with ECN (highly recommended & personally using it) due to it's ultra low...
Dear Forexgain,

thank you for your comments!

Regarding the spread issue, would you please let me know when exactly you were experiencing wider spreads. Also, please specify the instruments and possibly the number of account and order IDs. I will help you check it.
  • #2,020
  • Jul 22, 2016 3:35am Jul 22, 2016 3:35am
Quoting Forexgain
{quote} Never ever used Cent account so can't comment on it. Try other accounts like Mini, ECN, Classic. I personally used all of them & this account freeze like situation rarely happens (i am not saying never happen ). Spreads in Mini account has been raised considerably (almost doubled) as compared to what it used to be a year. If you are looking for highest possible leverage then Mini is the only choice available. However, if you can manage with lower leverage then go with ECN (highly recommended & personally using it) due to it's ultra low...
I've mini account before in exness, I have the problem like this, mt4 no tick data (like freeze), but lucky no loss, I close all manually at home. After this situation everyday I check on my vps which accounts freezed. After a long time never happened (in cent account), it made me inattentive, and become involved in this incident. I still try how exness work. Thanks for your share
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