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  • #9,221
  • Edited 6:28pm Jun 30, 2016 5:10pm | Edited 6:28pm
Quoting Wave Trader
Jason On FXCM's desktop trading station is there a way to easily create entry order with multiple contracts at the same price. I.E. Sell 3 - 10K - GBPJPY @ 137.82 Or do I have to enter each individually.
Hi Wave Trader,

While such functionality is not available by default on Trading Station, it can be programmed. However, I'm guessing the reason you want to create multiple trades at the same price is in order to set multiple stops and limits. If you can tell me more about what exactly you'd like to do, I might have a solution for you.
  • #9,222
  • Jun 30, 2016 5:21pm Jun 30, 2016 5:21pm
Quoting keen246
How can you disable the nasty "Feature" from TS2 of closing trades on prices that never existed (see attached screenshoot)? I raised the issue to development department months ago but never had a reply. Maybe because I stopped trading my live account and they are not getting any money from my trading. In fact I've reported more than 6 bugs and they say they only happen to me......yeah right! TradeStation is joke designed to make people lose their money....as if trading wasn't already hard enough! {image}
Hi Keen,

You seem to see us as being on opposing sides. That's unfortunate, because if you have identified tech issues on Trading Station, no one wants to fix them more than we do. After all, the latest publicly available reports from May 2016, confirm FXCM executes an average of 550,310 retail client trades per day on our platforms. Earlier today Bilstein reported an issue with the Net P/L counter on Trading Station, and my reply to him confirms our desire to address such problems: http://www.forexfactory.com/showthre...37#post9009237

You mentioned you stopped trading on your live account with us. Is the trade in your screenshot from a demo account? If so, please send me a private message with your demo login details. I'll be happy to investigate this for you.
  • #9,223
  • Edited 6:23pm Jun 30, 2016 5:24pm | Edited 6:23pm
Quoting smpprj
Jason,I also have the Trade Station to see margins e.t.c------thank you for the details on Range Entry----OM
That's great to hear, OM

As a reminder for everyone else, to see the most up-to-date margin requirements that apply to your account, please look at the minimum margin requirement (MMR) column of the Simple Dealing Rates window on your Trading Station. If you use Mirror Trader, MT4 or NinjaTrader, your account login details will give you access to all three versions of Trading Station (desktop, web and mobile) to check your MMR:
http://www.forexfactory.com/showthre...31#post9002331
  • #9,224
  • Edited 8:09am Jul 1, 2016 6:59am | Edited 8:09am
Good morning Jason.

A couple of days before the British vote I noticed a change to my standard account on MT4 server 9 real. It is now showing only the pairs(marketwatch) that are offered for the mini account which I have on MT4 server 8 real. I have tried the show all feature but it still will only show the limited amount of pairs. When I place a trade it is entered as if I was on the mini account and no commission was charged for the trade.

I have attached a picture to show what is shown for the standard account. Also, I am seeing that the charts are displaying both the bid/ask prices for both the mini(white lines) and standard(black lines).

I was wondering if this was/is a common problem caused by the Brexit excitement or if I was the lucky one to have my standard account get messed up.

I am guessing that I will have to to call support to get this problem resolved but will wait for your input.

Thanks again for your help and have a great weekend if I don't see a reply from you today.

1greyfox

Attached Image (click to enlarge)
Click to Enlarge Name: Bid Ask differences.gif Size: 48 KB
  • #9,225
  • Jul 1, 2016 10:48am Jul 1, 2016 10:48am
Quoting Bilstein
Hi Jason, Not much of an issue but I figure this is a place to post anything "buggy" about Trading Station. Since the last software update, the "Net Long/Short" tabs on charts aren't updating. It's not a big deal or anything but it's a feature that has since stopped working so, I figured you'd wanna know about that kinda stuff.
Quoting Jason Rogers
{quote} Hi Bilstein, Thanks for bringing this to my attention. I've asked our tech support team to investigate this issue you reported. In the meantime, I've found I can get my Net Short position P/L pip counter to update by going to View > Refresh on my Trading Station window. {image}
Hi Bilstein,

I wanted to update you on the error you reported to me yesterday. Our tech support team investigated the issue and confirmed the Net Short and Net Long position P/L pip counters don't automatically update on Marketscope charts. You have to hit refresh for now, but our software developers are working to resolve this issue now. While I don't have an ETA for you at this time, the fix will likely be released over a weekend update. Thanks again for bringing this to my attention.
  • #9,226
  • Jul 1, 2016 11:19am Jul 1, 2016 11:19am
Quoting 1greyfox
Good morning Jason. A couple of days before the British vote I noticed a change to my standard account on MT4 server 9 real. It is now showing only the pairs(marketwatch) that are offered for the mini account which I have on MT4 server 8 real. I have tried the show all feature but it still will only show the limited amount of pairs. When I place a trade it is entered as if I was on the mini account and no commission was charged for the trade. I have attached a picture to show what is shown for the standard account. Also, I am seeing that the charts...
Hi 1greyfox,

Your forum profile mentions you live in the US. Note we recently increased the minimum to open a Standard account with FXCM US to $5000: http://www.forexfactory.com/showthre...66#post8977866

Existing US Standard accounts that opened under the old 2k minimum were given the option to remain on Standard or be switched to Mini if they didn't opt out. You were sent an email notification about this on June 9th. If you missed our email, we can still switch your account back to Standard. However, as we mentioned in the email, it's worth noting that starting this September there will be a $10 monthly maintenance fee for Standard accounts in the US. This fee will be waived for Standard accounts that maintain a balance of at least 4k.

There is no monthly maintenance fee for Mini accounts regardless of balance which is something to consider when choosing between Mini and Standard.
  • #9,227
  • Jul 1, 2016 11:55am Jul 1, 2016 11:55am
Please note there is a holiday in the US on Monday, July 4th for Independence Day. You can see our holiday trading hours for CFD's here: http://bit.ly/1MF8d2l

Forex trading hours remain unchanged, and you can view the holiday rollover interest schedule here: http://bit.ly/20Hpj6s

I will be out of the office until Tuesday, July 5th and will respond to your forum posts and private messages when I return.

Have a great weekend!
Attached Image (click to enlarge)
Click to Enlarge Name: Fourth_of_July_fireworks_behind_the_Washington_Monument,_1986.jpg Size: 1.2 MB
  • #9,228
  • Jul 1, 2016 1:41pm Jul 1, 2016 1:41pm
Quoting Jason Rogers
{quote} Hi 1greyfox, Your forum profile mentions you live in the US. Note we recently increased the minimum to open a Standard account with FXCM US to $5000: http://www.forexfactory.com/showthre...66#post8977866 Existing US Standard accounts that opened under the old 2k minimum were given the option to remain on Standard or be switched to Mini if they didn't opt out. You were sent an email notification about this on June 9th. If you missed our email, we can still switch your account back to Standard. However, as we mentioned...
Hi Jason.

I missed the e-mail. Since I am not able to bring the standard account up to $4000 at the present time I will just move that account balance over to the active mini account on server 8 and close the standard account.

Thank you and have a good July 4th weekend.

1greyfox
  • #9,229
  • Jul 2, 2016 10:52am Jul 2, 2016 10:52am
Quoting Jason Rogers
{quote} Hi Keen, You seem to see us as being on opposing sides. That's unfortunate, because if you have identified tech issues on Trading Station, no one wants to fix them more than we do. After all, the latest publicly available reports from May 2016, confirm FXCM executes an average of 550,310 retail client trades per day on our platforms. Earlier today Bilstein reported an issue with the Net P/L counter on Trading Station, and my reply to him confirms our desire to address such problems: http://www.forexfactory.com/showthre...37#post9009237...
Hi Jason,

Thanks for you willingness to help, but with due respect, I think the issues with the platform come from the program itself and it might not be your expertise area. I've sent several times Logs, crash reports and screenshots of the issues directly to the Level II Technical Specialist who has in turn sent them to R&D, but no answers.
I'll send you the details of one of my demo accounts so you can see for yourself the random issues that seem to happen only when scalping.
Regards,
Keen246
  • #9,230
  • Jul 5, 2016 11:53am Jul 5, 2016 11:53am
Quoting Jason Rogers
{quote} {quote} Hi Bilstein, I wanted to update you on the error you reported to me yesterday. Our tech support team investigated the issue and confirmed the Net Short and Net Long position P/L pip counters don't automatically update on Marketscope charts. You have to hit refresh for now, but our software developers are working to resolve this issue now. While I don't have an ETA for you at this time, the fix will likely be released over a weekend update. Thanks again for bringing this to my attention.

Hi again! Good to know. I'm noticing the same issues with changing order positions as well. I'm going through and moving some limit orders around and they're also not updating as I change them. Hitting "refresh" does the trick as you mentioned but I know TS2 typically updates the charts as you make changes to your orders.

Hope you had a good holiday break!
  • #9,231
  • Jul 5, 2016 12:54pm Jul 5, 2016 12:54pm
Quoting keen246
{quote} Hi Jason, Thanks for you willingness to help, but with due respect, I think the issues with the platform come from the program itself and it might not be your expertise area.
Hi Keen, while you might be right, I often find a fresh pair of eyes can be helpful in solving a problem. :nerd:

Quoting keen246
I've sent several times Logs, crash reports and screenshots of the issues directly to the Level II Technical Specialist who has in turn sent them to R&D, but no answers. I'll send you the details of one of my demo accounts so you can see for yourself the random issues that seem to happen only when scalping. Regards, Keen246
At the very least, I can follow up with our tech support team regarding the logs you sent them and get you a status update. It's important to note these latest problems you encountered were on demo accounts. That should prove to you there is nothing deliberate on our part to hamper your trading. As I mentioned previously, if you have identified tech issues on Trading Station, no one wants to fix them more than we do.

I look forward to receiving those details from you regarding your demo accounts.
  • #9,232
  • Jul 5, 2016 12:58pm Jul 5, 2016 12:58pm
Quoting 1greyfox
Thank you and have a good July 4th weekend. 1greyfox
Thanks, I hope you enjoyed the holiday as well!
  • #9,233
  • Jul 5, 2016 1:01pm Jul 5, 2016 1:01pm
Quoting Bilstein
{quote} Hi again! Good to know. I'm noticing the same issues with changing order positions as well. I'm going through and moving some limit orders around and they're also not updating as I change them. Hitting "refresh" does the trick as you mentioned but I know TS2 typically updates the charts as you make changes to your orders.
Hi Bilstein, the two problems are related. Thanks for follow up with this additional info.

Quoting Bilstein
Hope you had a good holiday break!
I did, thank you. I hope you did too!
  • #9,234
  • Jul 5, 2016 1:58pm Jul 5, 2016 1:58pm
Quoting Jason Rogers
{quote} Hi Bilstein, the two problems are related. Thanks for follow up with this additional info. {quote} I did, thank you. I hope you did too!

Cool beans!


I did! We burned so much money
  • #9,235
  • Jul 6, 2016 2:31pm Jul 6, 2016 2:31pm
Quoting Bilstein
We burned so much money
Is that barbecue or fireworks?

My colleague in tech support sent me some follow up questions related to the tech issues you reported. His email to me includes some images highlighting additional details he needs. Please send me a private message telling me your email address and I will forward you his questions.

Thanks,
Jason
  • #9,236
  • Jul 7, 2016 7:39am Jul 7, 2016 7:39am
Quoting Jason Rogers
{quote} Is that barbecue or fireworks? My colleague in tech support sent me some follow up questions related to the tech issues you reported. His email to me includes some images highlighting additional details he needs. Please send me a private message telling me your email address and I will forward you his questions. Thanks, Jason
Fireworks, lol.

I sent you that PM.
  • #9,237
  • Jul 7, 2016 6:37pm Jul 7, 2016 6:37pm
Quoting Bilstein
{quote} Fireworks, lol. I sent you that PM.
Thanks Bilstein, I sent you an email.
  • #9,238
  • Jul 7, 2016 6:40pm Jul 7, 2016 6:40pm
Please could you answer for me a question in relation to fxcm and zulutrade?

I am familiar with fxcm’s tradestation but want to provide signals on zulutrade. From what I’ve been told, you can’t provide signals originating from fxcm’s tradestation platform (or similar). That there is no way of syncing fxcm on a vps using their platform.

Before I have to dedicate more money, time and energy than I want to (having to have metatrader compatible software made and learning how to use it), is there any possible way that I can provide signals on Zulutrade which originate from fxcm (tradestation)?

Many thanks.
  • #9,239
  • Jul 8, 2016 9:09am Jul 8, 2016 9:09am
Quoting mrjimmy
Please could you answer for me a question in relation to fxcm and zulutrade? I am familiar with fxcms tradestation but want to provide signals on zulutrade. From what Ive been told, you cant provide signals originating from fxcms tradestation platform (or similar). That there is no way of syncing fxcm on a vps using their platform. Before I have to dedicate more money, time and energy than I want to (having to have metatrader compatible software made and learning how to use it), is there any possible way that I can provide signals on Zulutrade which...
Welcome to the forum, MrJimmy

Please send me a private message or email (jrogers AT fxcm DOT com) with your contact details. I'll put you in touch with one of my colleagues who works with Zulutrade, since I'm not as familiar with their platform. She can provide you with more information about how to get set up as a signal provider.
  • #9,240
  • Jul 8, 2016 10:57am Jul 8, 2016 10:57am
Hi Jason,

I have a question regarding tick data, and I have spent time looking through this thread with no success, so I apologise if it has been answered already

I'm using Marketscope 2.0, and when I export the tick data to excel my algorithm works great. But running it in the chart window, it misses many ticks, and does not perform adequately.

Is there a way to force an indicator to calculate for every tick, or update the chart every tick?
I don't care if the graphic doesn't update for every tick, but when it does update (every second or so), I need all the ticks to be there.

I'm using a demo account in case this is the reason?

Thanks in advance
Rastus
Why is a Raven like a Writing Desk?
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