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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #1,941
  • May 4, 2016 9:08am May 4, 2016 9:08am
Quoting Stubborn
{quote} Hi Exness Executive , I would like to bring to your attention that all my order executions are delayed . Whether it is news time or when market is stagnant my orders get delayed and re quotes. I am talking about every order. My account is almost more then 100% profit in little over a month. The VDP feature seems very distinct on my account and platform.(Server Real 4) Can you investigate? Sending you my account in pm
It is working fine now. Opened and closed multiple orders at news time without any re-quotes.
Thanks.
When the going gets tough , the tough get going
  • #1,942
  • May 4, 2016 10:02am May 4, 2016 10:02am
Quoting EXNESS
{quote} Dear yauo1215, thank you for contacting me here. As the issue is being discussed with ADSS, the liquidity provider where the closure was executed, we still need some time to process it. I expect you will receive a reply this week. Your patience is highly appreciated.
Hi Exness,

My complaint is still not yet replied, now the price of EURTRYe has been raised up, I dont know what to do, my position is initially losing money and if the spike (more than 4% ) has not happened (and so all my positions have been stopped out), I think I should break even already, how would Exness compensate to me? I am very frustrusted.
Attached Image (click to enlarge)
Click to Enlarge Name: ERROR EXNESS 3.png Size: 607 KB
  • #1,943
  • May 5, 2016 6:05am May 5, 2016 6:05am
Quoting Stubborn
{quote} It is working fine now. Opened and closed multiple orders at news time without any re-quotes. Thanks.
Hello, Stubborn!

Thank you for bringing this to my attention.

All right. If it still needs an investigation, just let me know.
  • #1,944
  • May 5, 2016 6:29am May 5, 2016 6:29am
Quoting yauo1215
{quote} Hi Exness, My complaint is still not yet replied, now the price of EURTRYe has been raised up, I dont know what to do, my position is initially losing money and if the spike (more than 4% ) has not happened (and so all my positions have been stopped out), I think I should break even already, how would Exness compensate to me? I am very frustrusted. {image}
Hello, yauo1215.

Thank you for reminding me.

As far as I know, our support department has been keeping you updated on the case by emails.

Regarding the execution, I have been informed that it was carried out at a non-market price. For this reason, the balance of your trading account has been brought back to what you initially deposited.

I believe you must have been informed about it in the Feedback [https://www.exness.eu/member/feedback]. Also, our support department must have called you to additionally inform you about the decision.

If you have any other questions, please do not hesitate to let me know.
  • #1,945
  • May 5, 2016 9:14am May 5, 2016 9:14am
nothing changed. still old and new random spikes on chart
Attached Image
Time is your friend; impulse is your enemy.
  • #1,946
  • May 5, 2016 11:59am May 5, 2016 11:59am
Quoting ktoTam
i just saw that on one ecn account i have this spike. legit? EURJPY m1 {image}
Well to be honest if you are trading the Yen on a One-Minute chart you will see a lot of spikes from any kind of broker

EDIT: I just saw your latest screenshot and yeah that does seem unusual, just like the TRY spike from yauo1215, are you btoh trading on the same exact server?
  • #1,947
  • May 7, 2016 12:42am May 7, 2016 12:42am
Quoting ktoTam
nothing changed. still old and new random spikes on chart {image}
Dear ktoTam,

I appreciate your patience.

At the moment, I am still waiting for my IT colleagues to reply.

You will be updated as soon as possible.
  • #1,948
  • May 7, 2016 4:01am May 7, 2016 4:01am
Dear Exness Representative I have sent you a private message on forexfactory. Please help me to resolve my complain.
  • #1,949
  • May 7, 2016 9:47am May 7, 2016 9:47am
What happened to Exness recently? there are so much unusual spread on mini account.. tis made me scares to invest with exness right now..
  • #1,950
  • May 9, 2016 5:35am May 9, 2016 5:35am
Quoting donkeyg
What happened to Exness recently? there are so much unusual spread on mini account.. tis made me scares to invest with exness right now..
Dear donkeyg,

Thank you for the question.

There have been no changes in our trading conditions in terms of spreads.

I would like to ask you to provide more details on when you were experiencing wider spreads, i.e. time, instrument, account number, order number, screen shots, etc.

Please provide them in a private message or to me personally at [email protected].

Looking forward to hearing from you soon.
  • #1,951
  • May 9, 2016 6:21am May 9, 2016 6:21am
Quoting qureshimeq
Dear Exness Representative I have sent you a private message on forexfactory. Please help me to resolve my complain.
Dear qureshimeq, I have replied to your message.
  • #1,952
  • Edited May 11, 2016 1:32am May 10, 2016 8:47pm | Edited May 11, 2016 1:32am
hello guys i need some advise~did anyone has successfully made a withdrawal with exness more than 20,000$ usd without any trouble before?
  • #1,953
  • May 16, 2016 5:37am May 16, 2016 5:37am
Quoting donkeyg
hello guys i need some advise~did anyone has successfully made a withdrawal with exness more than 20,000$ usd without any trouble before?
Overall or in one way?

My total withdrawal so far exceeds $20K (neteller mode) since i am trading with them i.e. 2010. However, maximum i requested at a time remains $2K
  • #1,954
  • May 16, 2016 3:55pm May 16, 2016 3:55pm
Quoting Forexgain
{quote} Overall or in one way? My total withdrawal so far exceeds $20K (neteller mode) since i am trading with them i.e. 2010. However, maximum i requested at a time remains $2K
1 time withdrawal i meant.
  • #1,955
  • May 24, 2016 9:51am May 24, 2016 9:51am
still no 1 can answer this...
  • #1,956
  • May 26, 2016 9:28am May 26, 2016 9:28am
Quoting donkeyg
still no 1 can answer this...
As i have already answered, my total withdrawal is more than $20K since i am trading with them. However they restrict maximum $2K per withdrawal request through Neteller (as this is the only mode i am using for trading purpose due to FX restrictions here in India) so my per withdrawal request remains capped to $2K. I had a talk with few of my friends trading with Exness about this & they said they have requested maximum $10K via Wire Transfer within a single day. So far didn't came across with anyone who withdrew $20K or more in one go

https://www.exness.com/deposit_operations/#/table
  • #1,957
  • May 26, 2016 11:02am May 26, 2016 11:02am
Quoting donkeyg
still no 1 can answer this...
Why not you try it and let us know?
  • #1,958
  • May 28, 2016 11:45am May 28, 2016 11:45am
Quoting ktoTam
nothing changed. still old and new random spikes on chart {image}
almost one month still no answer
Time is your friend; impulse is your enemy.
  • #1,959
  • Edited May 30, 2016 12:54am May 29, 2016 4:17pm | Edited May 30, 2016 12:54am
hello guys i need some advise~did anyone has successfully made a withdrawal with exness more than 20,000$ usd without any trouble before?[/quote]
[highlight=rgba(255, 255, 255, 0).
]Hi! I think in Russia you will never withdrawal even 10k$ �� or smaller. Managers will call you hundred times to stay in market and advise to make super profit trade
  • #1,960
  • May 30, 2016 1:10pm May 30, 2016 1:10pm
Quoting ktoTam
{quote} almost one month still no answer
Dear ktoTam,

thank you for the message.

There was no way of saying whether the EURJPYe chart on April 28 was a spike or not. The IT have explained it by 'technical reasons'.

However, in general, if you notice a spike or a candle resembling a spike, you can let me know so that would transfer the information to IT for checking.
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