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  • #761
  • Apr 13, 2016 12:59am Apr 13, 2016 12:59am
Quoting tmannie
a {quote} ​Hi I was not trading the news I placed a pending well away from the current price , I trade basically the Elliott wave and Fibs , I traded the USD/ZAR of which I have a day to day experience, living in ZAR
Dear tmannie,

I was referring to the situation with Klet's trade that got slipped on the news.

I hope you have already received an answer from our customer support but if you want to discuss this matter with me, you can send me a PM with your account number and number of trades that you have concerns about.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #762
  • Apr 13, 2016 1:58am Apr 13, 2016 1:58am
Quoting XM
{quote} Dear tmannie, I was referring to the situation with Klet's trade that got slipped on the news. I hope you have already received an answer from our customer support but if you want to discuss this matter with me, you can send me a PM with your account number and number of trades that you have concerns about. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Ok thanks Andrey what is your pm mine is [email protected]
  • #763
  • Apr 13, 2016 2:29am Apr 13, 2016 2:29am
Quoting tmannie
{quote} Ok thanks Andrey what is your pm mine is [email protected]
An email has just been sent at the email address you provided. Please check your mailbox.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #764
  • Apr 14, 2016 7:19am Apr 14, 2016 7:19am
hello I have some questions a) to you allow hedging(same pair long and short ) and scalping b)demo account is the same with the real account ?
Never ever give up
  • #765
  • Apr 14, 2016 8:13am Apr 14, 2016 8:13am
Quoting andrewk
hello I have some questions a) to you allow hedging(same pair long and short ) and scalping b)demo account is the same with the real account ?


Hi Andrey as you answer AndrewK. I would like to know what is your hedging rules in relation to margin?I Would like a clarification that "a hedged position consume zero margin if the contracts are of the same lot size and opened simultaneously" that according to your web page.kindly elaborate what you mean by simultaneous.

Regards.
  • #766
  • Apr 15, 2016 2:48am Apr 15, 2016 2:48am
Quoting andrewk
hello I have some questions a) to you allow hedging(same pair long and short ) and scalping b)demo account is the same with the real account ?
Dear andrewk,

Both, hedging and scalping, are allowed.

Trading conditions on demo accounts are the same as on real accounts. However, we do not offer micro demo accounts but the only difference between micro and standard accounts, is the size of 1 lot.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #767
  • Apr 15, 2016 3:06am Apr 15, 2016 3:06am
Quoting daviekim
{quote} Hi Andrey as you answer AndrewK. I would like to know what is your hedging rules in relation to margin?I Would like a clarification that "a hedged position consume zero margin if the contracts are of the same lot size and opened simultaneously" that according to your web page.kindly elaborate what you mean by simultaneous. Regards.
Dear daviekim,

A fully hedged position on the same FX pair requires zero margin. However, if a position is not fully hedged. the required margin will be calculated according to the volume that is not hedged. It works a bit different with CFDs and the margin required will be according to the one side of a hedged position. In other words if you have 1 lot short and 1 lot long on a CFD instruments, margin used will be as if you have a trade of 1 lot.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #768
  • Apr 17, 2016 11:30am Apr 17, 2016 11:30am
Hi Andrey,

XM has been a really nice broker for me for years now. I just want to shout this out: I hope you also get to have the redemption of XMP for XM Zero Accounts, as it was with XM Micro and Standard. That would be really fun.

Thank you!
  • #769
  • Apr 19, 2016 8:06am Apr 19, 2016 8:06am
Quoting dejcire13
Hi Andrey, XM has been a really nice broker for me for years now. I just want to shout this out: I hope you also get to have the redemption of XMP for XM Zero Accounts, as it was with XM Micro and Standard. That would be really fun. Thank you!
Dear dejcire13,

Thank you for the feedback!

In addition to the ultra low spreads offered on XM Zero Accounts, XM Points will definitely add even more value to traders. At the moment there are no plans to introduce XMP on XM Zero Accounts, but this is something that may be considered in the future.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #770
  • Apr 20, 2016 2:40am Apr 20, 2016 2:40am
XM,

Any reasons behind increasing spread on US500 from 50 points all the way to 90 points at the moment?
  • #771
  • Apr 20, 2016 3:07am Apr 20, 2016 3:07am
Quoting merquise
XM, Any reasons behind increasing spread on US500 from 50 points all the way to 90 points at the moment?
Dear merquise,

This is a result of changes in bid/ask spread we receive from our LPs and changes in market conditions. Spreads on CFDs may vary but we are doing our best to continue offering highly competitive spreads at all times.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #772
  • Apr 20, 2016 4:06am Apr 20, 2016 4:06am
I know that some brokers may offer low spreads but make their profit in other ways.Are there extra fees in addition to the spread?
  • #773
  • Apr 20, 2016 6:28am Apr 20, 2016 6:28am
Quoting RichardTrade
I know that some brokers may offer low spreads but make their profit in other ways.Are there extra fees in addition to the spread?
Dear RichardTrade,

There are no fees or commissions on Micro or Standard accounts. However, there is a commission of USD 10 per round turn lot on XM Zero accounts.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #774
  • Apr 21, 2016 2:37am Apr 21, 2016 2:37am
Hello Andrey,
I would like to know if you have any future plans to offer any other platform except mt4?
  • #775
  • Apr 21, 2016 3:22am Apr 21, 2016 3:22am
Quoting a.miller
Hello Andrey, I would like to know if you have any future plans to offer any other platform except mt4?
Dear a.miller,

I am not aware of such plans. However, we are always looking to expand our product range and an additional platform is something that may be considered in the future.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #776
  • Apr 27, 2016 12:27am Apr 27, 2016 12:27am
For ur guys concern bout XM ,

I start using XM since January 2016 , and i still new with trading world . On 26/4/2016 i start to make a withdraw and now still waiting for the money . I guest by next week iam gonna get the money , so yeah i will put the progress here .
  • #777
  • Apr 27, 2016 1:14am Apr 27, 2016 1:14am
By next week?Which payment method did you use?I read on their website that they processing withdrawals in 24 hours.
  • #778
  • Apr 27, 2016 1:20am Apr 27, 2016 1:20am
Hi a.miller , i just use "Credit/Debit Cards" , by the way here the message i get
"Dear Valued Client,
We are pleased to confirm that your withdrawal request of USD xxx has been well received and processed back to the source of the deposit which in your case is Card, further to our Company policy to refund all Card deposits before processing withdrawals via any alternative method.
Kindly note that withdrawals are processed within 24 hours of receipt, however Cards settlement takes approximately 2-5 working days to be completed and funds to be reflected into your records.
Please keep in mind that the said time frame is out of our hands to either monitor or interfere to, as it mostly depends on the Credit Card Issuer, however it is of our understanding that 5 working days are adequate for the smooth completion of the procedure.
Please do not hesitate to contact us directly in case of any further questions.
With Best Regards, " .
  • #779
  • Apr 27, 2016 1:22am Apr 27, 2016 1:22am
so if any of u guys have used other option withdraw , just let me know then i will looking forward it. thank and happy trading !
  • #780
  • Apr 27, 2016 1:45am Apr 27, 2016 1:45am
Thanks CosmasMoses,
This was really very informative.
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