Dear Exness clients,
I would like to say thank you for all your opinions, concerns, and support. Let me also express my regret at the fact that some of you have decided to leave Exness. I am really looking forward to working with you again in future as I am sure that the present situation will end very soon.
Indeed, today we are experiencing the second wave of DDoS attacks targeted at some of our trading servers.
The IT have assured me that everything is being done to block the attack and prevent it from happening in future.
I would also like to state here our current position on the situation:
Thank you for your understanding and your support in this case. If you suffered losses due to disconnection of our servers for your open trades. Kindly go to https://www.exness.com/member/feedback, then create a ticket indicating your account number , log files and orders numbers. All complaints will be checked carefully as soon as possible and we are willing to compensate you if losses. We apologized for any inconvenience caused and we appreciate your kind patience and understanding.
Additionally, I am sorry for not being able to reply to everyone personally, but I am always here and I am following all of your messages in the thread.
If you need to contact our Support, it is better to give us a call or join a Chat as emails are taking much more time to process.
I will go on updating you on the situation.
I would like to say thank you for all your opinions, concerns, and support. Let me also express my regret at the fact that some of you have decided to leave Exness. I am really looking forward to working with you again in future as I am sure that the present situation will end very soon.
Indeed, today we are experiencing the second wave of DDoS attacks targeted at some of our trading servers.
The IT have assured me that everything is being done to block the attack and prevent it from happening in future.
I would also like to state here our current position on the situation:
Due to a series of distributed denial of services (DDoS), some trading servers may be interrupted. We are currently fixing the issue to restore trading services and at the same time, enhancing our IT infrastructure to avoid such cases in the future.
Please be assured that all personal data and funds are safe and uncompromised. Additionally, if you experience any issue with MT4 connection, you are advised to minimize your trading activities.
Thank you for your understanding and your support in this case. If you suffered losses due to disconnection of our servers for your open trades. Kindly go to https://www.exness.com/member/feedback, then create a ticket indicating your account number , log files and orders numbers. All complaints will be checked carefully as soon as possible and we are willing to compensate you if losses. We apologized for any inconvenience caused and we appreciate your kind patience and understanding.
Additionally, I am sorry for not being able to reply to everyone personally, but I am always here and I am following all of your messages in the thread.
If you need to contact our Support, it is better to give us a call or join a Chat as emails are taking much more time to process.
I will go on updating you on the situation.