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EXNESS official representative

  • #741
  • Aug 2, 2015 6:16pm Aug 2, 2015 6:16pm
hello exness...

first at all, good job and keep it up!

one question, the installation folders for MT4 once installed on PC is quite difference from other brokers. Which exactly folder could I put for any other indicators that I want to used on the chart?
  • #742
  • Aug 3, 2015 12:59am Aug 3, 2015 12:59am
Quoting EXNESS
{quote} Hello, Paul2524. I appreciate your cooperation as you have made your own analysis before contacting me for further inquiries. According to your description, the order indeed could not have closed at TP as the TP was set 150 pips away from the open price and the real close price was just under 40 pips away from 1.10669. And by 1 pip I mean 0.00010. Now, in order to check the issue I would be grateful if you could provide your account number and the log files that have information concerning the order. The log files can be found by clicking...
Thank you very much. I have provided you an information through private message here already.
  • #743
  • Aug 3, 2015 6:46am Aug 3, 2015 6:46am
EXNESS -- Is it possible to get fix spread on GBPNZD and EURNZD -- too high currently
PROFITABLE TRADERS ARE NOT LUCKY BUT ARE WELL PREPARED
  • #744
  • Aug 4, 2015 11:45am Aug 4, 2015 11:45am
Quoting reserved
hello exness... first at all, good job and keep it up! one question, the installation folders for MT4 once installed on PC is quite difference from other brokers. Which exactly folder could I put for any other indicators that I want to used on the chart?
Hello, reserved,

thank you very much for your evaluation. We apreciate your feedback.
If you want to install an indicator to MT4, please click File - Open Data Folder - mql4 - Indicators.

Please copy your indicator to the appropriate folder and restart your terminal.
Your indicator should appear in "Navigator" window.
  • #745
  • Aug 4, 2015 11:52am Aug 4, 2015 11:52am
Quoting zamanib
EXNESS -- Is it possible to get fix spread on GBPNZD and EURNZD -- too high currently
Hello, zamanib,

instruments with fixed spread is a relatively new service for EXNESS.
Currently we are monitoring the quality and demand of this service and thus we may certainly add more instruments in the future.

Your feedback is really apreciated and I will definitelly let our technical department about it for further consideration.
  • #746
  • Aug 4, 2015 12:05pm Aug 4, 2015 12:05pm
Quoting Paul2524
{quote} Thank you very much. I have provided you an information through private message here already.
Hello, Paul2524,

thank you very much for the information provided.
I am going to study your case and will let you know the results here and via private message as well in the nearest time.
  • #747
  • Aug 5, 2015 8:31am Aug 5, 2015 8:31am
Quoting EXNESS
{quote} Hello Hairi, and thank you for waiting. We have made an inquiry concerning your request. The liquidity provider that sent us the quotes which later seemed to have formed a spike reported that the price was non-market. Following their reply we have removed the spike from the EURUSDe chart and are ready to help anyone who had their trades executed at the spike. I apologise for the inconvenience caused and once again thank Hairi for bringing this matter to my attention.
Exness, spike again today? Duhhhh...
12:55 exness ecn broker time.
Attached Image (click to enlarge)
Click to Enlarge Name: image.jpg Size: 380 KB
  • #748
  • Aug 5, 2015 10:09am Aug 5, 2015 10:09am
Hairi,
this one was actually a real one, due to high impact news.
at your convenience you can check the time in ForexFactory's Calendar.
there is always, always another trade!!
  • #749
  • Aug 5, 2015 10:37am Aug 5, 2015 10:37am
Quoting profitfarmer
Hairi, this one was actually a real one, due to high impact news. at your convenience you can check the time in ForexFactory's Calendar.

Are u sure??
I'm referring to spike down as per attached pic.
12:55 exness ecn broker time. (1.55pm London time, 8.55am NY time)
Lowest bid : 1.08480
Other broker doesn't have this spike down.

P/s : ISM Non-Manufacturing PMI news start at 14:00 (exness broker time)
Attached Image (click to enlarge)
Click to Enlarge Name: image.jpg Size: 457 KB
  • #750
  • Aug 5, 2015 10:47am Aug 5, 2015 10:47am
sorry, my mistake...thought it was the earlier you ask about.

nope, that is not a normal spike down there.
at all.
makes me curious how many traders Exness fix the last problem you reported...
and how many traders might get margin called on this.
there is always, always another trade!!
  • #751
  • Aug 5, 2015 11:00am Aug 5, 2015 11:00am
Even I'm trading in 1 hour chart but that spike look pretty bad to me. I have compared with another broker and yes no one got this huge spike at the time.
  • #752
  • Aug 5, 2015 8:48pm Aug 5, 2015 8:48pm
Quoting Hairi
{quote} Exness, spike again today? Duhhhh... 12:55 exness ecn broker time. {image}
Hello, Hairi,

thank you for letting me know about it.

I have additionally contacted our technical department to clarify the issue.
It seems that it is related to the same one which happened on 24.07 and that was brought to my attention by you as well.
However, as far as I can see, the spike has already been deleted.

Please let me know your account number and order number(s) that might have been affected by the non-market price.
You can send all the details to [email protected]

By the way, thank you profitfarmer and Paul2524 for your comments on that matter.
  • #753
  • Aug 6, 2015 11:59am Aug 6, 2015 11:59am
Quoting Hairi
{quote} Are u sure?? I'm referring to spike down as per attached pic. 12:55 exness ecn broker time. (1.55pm London time, 8.55am NY time) Lowest bid : 1.08480 Other broker doesn't have this spike down. P/s : ISM Non-Manufacturing PMI news start at 14:00 (exness broker time) {image}
Hello, Hairi,

I would like to confirm that the mentioned spike was deleted around 14:15 GMT + 0 (EXNESS time).

Please let me know if you experienced any losses due to the spike via [email protected].
  • #754
  • Aug 16, 2015 1:55pm Aug 16, 2015 1:55pm
To Exness Representative,
Any idea when Exness will have trading for Oil and Germany30 enabled?

I was so happy with Exness service and spreads, but having these not available for trade made me move to another broker.
  • #755
  • Aug 16, 2015 4:31pm Aug 16, 2015 4:31pm
Please look at PM. Thank you.
  • #756
  • Aug 17, 2015 1:38pm Aug 17, 2015 1:38pm
Quoting ash1485
To Exness Representative, Any idea when Exness will have trading for Oil and Germany30 enabled? I was so happy with Exness service and spreads, but having these not available for trade made me move to another broker.
Hello, ash1485,

and thank you for the question.

So far the Oil is unavailable as the list of futures CFDs is subject to change. However, it is likely that it will be available in future.

As far as the Germany30 index is concerned, at present we do not offer indices trade.

What we offer now is CFDs on currency pairs and some other futures with the list of currency pairs containing more than 130 items.
  • #757
  • Aug 17, 2015 1:40pm Aug 17, 2015 1:40pm
Quoting Paul2524
Please look at PM. Thank you.
Dear Paul2524, I would appreciate if you could expound on your request.
  • #758
  • Edited 6:17am Aug 18, 2015 6:07am | Edited 6:17am
Quoting EXNESS
{quote} Dear Paul2524, I would appreciate if you could expound on your request.
Thank you. I will sum it up short. How could the price for next bar, after the market closed bar on Friday before weekend was jumped?

Attached Image (click to enlarge)
Click to Enlarge Name: exness12.gif Size: 44 KB


From the image. Even its jumped was in my favor since I opened a short position, but as you can see my order was still negative for around 7 pips. I have no clue what was going on at the time. If I misunderstand please correct me. This is a newbie question.
  • #759
  • Aug 18, 2015 6:34am Aug 18, 2015 6:34am
Quoting Paul2524
{quote} Thank you. I will sum it up short. How could the price for next bar, after the market closed bar on Friday before weekend was jumped? {image} From the image. Even its jumped was in my favor since I opened a short position, but as you can see my order was still negative for around 7 pips. I have no clue what was going on at the time. If I misunderstand please correct me. This is a newbie question.
Paul, please check the spread at week end market close. Exness always widen the spread. It's normal for floating spread.
  • #760
  • Aug 18, 2015 10:43am Aug 18, 2015 10:43am
Quoting Hairi
{quote} Paul, please check the spread at week end market close. Exness always widen the spread. It's normal for floating spread.
Thank you. I understand more about spread after confused at the first time. That should answer my question but however about the bar. Please look at he last two bars. The left one was the last candle of that day and the right one was appeared as jumped down after the market closed. I still have no clue how the price was still jump after the market "already" closed.

As I said this is a newbie question. Thank you again.
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