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  • #7,741
  • Jun 11, 2015 2:46pm Jun 11, 2015 2:46pm
Quoting jogi100
{quote} I'm using an MT4-EA, so this is not a solution for me. The EA trades also in accordance with the spread. So Jason when will this problem be solved?
I suggest to you to contact the fxcm technical department via the fxcm website (chat) and ask them about a solution, that is usually the best thing to do in order to fix problems in a timely fashion, kind regards.

P.s.
If then you have some informations about when this spread-error will end, let us know!
  • #7,742
  • Jun 11, 2015 4:41pm Jun 11, 2015 4:41pm
Quoting tunera
Just wondering, what happened this week with the price feed?
Quoting jogi100
The spread on TS is o.k., the problem is only on MT4. Please Jason comment on this.
Quoting tunera
Update: i just found out that by using TS to enter and exit trades the trades are executed at the right bid-ask (the ones of TS), if use mt4 instead the trades are executed at the "crazy" bid-ask prices. Seems like by using TS to manage the trades is the way to go.
The charts on MT4 still reflect our old pricing model where a fixed pip markup was included in the spread. We've since introduced a new pricing model with raw FX spreads: http://www.forexfactory.com/brokers.php#spreads

On our new pricing, instead of adding a fixed pip markup to the spread, we charge a separate commission. Aside from MT4, the charts on all other platforms we offer including Trading Station and NinjaTrader already reflect our new raw FX spreads.

Quoting jogi100
{quote} I'm using an MT4-EA, so this is not a solution for me. The EA trades also in accordance with the spread. So Jason when will this problem be solved?
This month we have begun internally testing a solution to update the charts on MT4 to reflect our raw FX spreads. If all goes well with this testing, we hope to update the MT4 charts in July. I will post more updates here in this thread as I get them.
  • #7,743
  • Jun 11, 2015 5:27pm Jun 11, 2015 5:27pm
Quoting Jason Rogers
This month we have begun internally testing a solution to update the charts on MT4 to reflect our raw FX spreads. If all goes well with this testing, we hope to update the MT4 charts in July. I will post more updates here in this thread as I get them.
Jason,

you are saying you are testing this internally.
But since last Sunday opening the MT4 charts have changed significantly.

At one moment it looks like this with a high spread:
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot1.jpeg Size: 146 KB


The next moment with a low spread:
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot2.jpeg Size: 148 KB


The tick chart on the left shows the jumping up and down of the spread.

I understand your new price model and the raw FX spreads but it seems that your internal tests were released too early to the customers.
  • #7,744
  • Jun 12, 2015 2:51am Jun 12, 2015 2:51am
Hi all,

MT4 has been acting funny for me all week, besides the spread problem the rates nor the charts will not update for some pairs, I tried to solve the problem by uninstalling MT4, download a fresh file from the website and reinstall the platform but to my detriment now all pairs except AUD/USD do not update at all so MT4 is useless and I cannot trade! Do anyone else have the same problem?

I run the platform on a new high performance laptop and I have over 6 years of experience using MT4 but it seem I can't make it work no matter what I do.

Jason, I have been a loyal FXCM client for 6 years but an issue like this one brings me very close to leaving FXCM for good and switching to for instance LMAX, when will MT4 run and function properly again?

BTW, last night it did not seem possible to open the live chat at the FXCM website, when clicking the link the site would just update but the chat menu would not appear.
  • #7,745
  • Jun 12, 2015 3:19am Jun 12, 2015 3:19am
Quoting cfta
Hi all, MT4 has been acting funny for me all week, besides the spread problem the rates nor the charts will not update for some pairs, I tried to solve the problem by uninstalling MT4, download a fresh file from the website and reinstall the platform but to my detriment now all pairs except AUD/USD do not update at all so MT4 is useless and I cannot trade! Do anyone else have the same problem? I run the platform on a new high performance laptop and I have over 6 years of experience using MT4 but it seem I can't make it work no matter what I do....
I used to have the same issue sometime, when it happen to me it's usually because mt4 decided to show all symbols in the symbol list, and now that there are the individual stocks there are literally hundreds of symbols, when mt4 is set to show them all, somehow they are too much and mt4 stop refreshing rates of various symbols.
  • #7,746
  • Jun 12, 2015 4:39am Jun 12, 2015 4:39am
Dear Jason,

tunera is 100% right with his complain.

I have exactly the same problem on my live MT4 account with FXCM.
Sucessfully (Auto-)trading forex for 10 years, mainly with InteractiveBrokers, I decided to give FXCM a try,
since trading conditions (=spreads) @ IB getting worse since mid last year.
Started in May with a live account and satisfied so far.

BUT....
Since Monday Spreads have significantly changed and in all instruments I looked at.
I monitor the spread tighly by sampling it Tick-By-Tick via DDE into Tradestation.
The DEMO plattform does not show the funny switching between normal (~0.x pip)
spread and widening of 2-4 pips.

I tried to adress the problem with the support, but the reaction was very very poor.
The even didnt realized, that there is a serious problem.

They tried to make my Introducing Broker (CashBackForex - CBF) responsible, BUT this makes no sence at all because:
a) CBF claims, that there noc padding, its just nice percentage of commisions I got back from them
b) I run with the IB since the beginning, the problem START THIS WEEK

Maby you can give us some informations, why happend to the price feed.

AND ..even more important:
its not only the displayed feed, which gots worse, its affects the prices you tade !

Hopefully you can clear up and it will be fixed soon.

Thanks
  • #7,747
  • Jun 12, 2015 12:01pm Jun 12, 2015 12:01pm
Quoting jogi100
{quote} Jason, you are saying you are testing this internally. But since last Sunday opening the MT4 charts have changed significantly. At one moment it looks like this with a high spread: {image} The next moment with a low spread: {image} The tick chart on the left shows the jumping up and down of the spread. I understand your new price model and the raw FX spreads but it seems that your internal tests were released too early to the customers.
Quoting cfta
Hi all, MT4 has been acting funny for me all week, besides the spread problem the rates nor the charts will not update for some pairs, I tried to solve the problem by uninstalling MT4, download a fresh file from the website and reinstall the platform but to my detriment now all pairs except AUD/USD do not update at all so MT4 is useless and I cannot trade! Do anyone else have the same problem? I run the platform on a new high performance laptop and I have over 6 years of experience using MT4 but it seem I can't make it work no matter what I do....
Quoting J.Forex
Dear Jason, tunera is 100% right with his complain. I have exactly the same problem on my live MT4 account with FXCM. Sucessfully (Auto-)trading forex for 10 years, mainly with InteractiveBrokers, I decided to give FXCM a try, since trading conditions (=spreads) @ IB getting worse since mid last year. Started in May with a live account and satisfied so far. BUT.... Since Monday Spreads have significantly changed and in all instruments I looked at. I monitor the spread tighly by sampling it Tick-By-Tick via DDE into Tradestation. The DEMO plattform...
Hi Everyone,

Initially, I thought you were referring to the difference between the prices on the MT4 charts (which still display the old pip markups) and the raw FX spreads you can now trade on (which are visible in the Bid and Ask columns of the Market Watch window). That issue is already being addressed. We're testing out the solution internally this month with that hopes of rolling it out next month.

However, MT4 issues you describe now seem to be something different. I have forwarded your comments to our techs, so they take a closer look. It would help greatly, if you could provide additional details, so they can focus their investigation. Please send me a private message with your account details including which MT4 server you log into and the times you have seen this issue occur.

Quoting tunera
{quote} I used to have the same issue sometime, when it happen to me it's usually because mt4 decided to show all symbols in the symbol list, and now that there are the individual stocks there are literally hundreds of symbols, when mt4 is set to show them all, somehow they are too much and mt4 stop refreshing rates of various symbols.
Hi Tunera,

Check in the Market Watch window of your MT4 platform to see how many symbols are displayed. If there are more than 40, right-click on the the Market Watch window and select Symbols from the pop-up menu. Then, from the Symbols window, select the symbols you do not trade and hide them to get the total number of shown symbols to 40 or fewer. You should find that the remaining symbols are now updating in your Market Watch window.
  • #7,748
  • Jun 12, 2015 3:04pm Jun 12, 2015 3:04pm
I believe the FXCM spread increase since Sunday could be due to source liquidity.
  • #7,749
  • Jun 13, 2015 9:36am Jun 13, 2015 9:36am
Quoting Jason Rogers
{quote} Hi Hatzius, I followed up with our introducing broker department regarding your question about Trade Interceptor. They advised me that while many traders do use their platform to trade FXCM accounts, you are entrusting your account details with a third party whenever you use their platform to access your account. This is something you must take into account when using a third party platform provider. I encourage you to read through their risk disclosures and ask them about what security steps they take to protect your information before...
Thanks Jason! I asked them and they gave me the same info.
For other people interested, tradeinterceptor allows you to use their live version if you create an account through them, while (this is the odd part) you gave up entirely mt4 for tradestation. It's not gonna work for me :-)

@jason i'm not 100% sure, but I think I was able to get better spreads on tradestation than on mt4 during the auckland session. Something like 1.2 for eurusd at 4:10 est instead of ~ 3 pips ( for most of the time). I agree with other posters, there's something happening with mt4.
  • #7,750
  • Jun 14, 2015 6:28am Jun 14, 2015 6:28am
Quoting tunera
{quote} I used to have the same issue sometime, when it happen to me it's usually because mt4 decided to show all symbols in the symbol list, and now that there are the individual stocks there are literally hundreds of symbols, when mt4 is set to show them all, somehow they are too much and mt4 stop refreshing rates of various symbols.
Hiding all symbols in market watch and then opening up only those I trade and have charts opened for solved the problem for me and MT4 seem to work as normal again, also with the correct spread
  • #7,751
  • Jun 14, 2015 5:36pm Jun 14, 2015 5:36pm
Good news:
MT4 pricefeed looks normal again!

Maby Jason will inform us, what happened last week.
All a nice & profitable week.
  • #7,752
  • Jun 14, 2015 11:43pm Jun 14, 2015 11:43pm
I Had a problem with my real FXCM account (1980$), i buy audusd 0,6 lot and prise was 0.78416 ( margin is 940.992$) i had free margin 880$ (146,6 pips), price drop down to 0.77845 ( 57,1 pip x 0.6 =342.6 $) and i still had 507$ free margin (84,5 pips), 3 minutes later price go up to my t/p 0.78596 ( 18,0 pips =108$) but my order was close at 0.77197 ( 121,9 pips =731.40$) but price did no go to 0.77197, lowest rate is 0.77845 . Pleas let me know what to do and how can i return my money? [email protected]
Attached Image(s) (click to enlarge)
Click to Enlarge Name: fxcm 3.png Size: 47 KB
Click to Enlarge Name: fxcm 2.png Size: 46 KB
Click to Enlarge Name: fxcm4.png Size: 45 KB
  • #7,753
  • Jun 15, 2015 3:26am Jun 15, 2015 3:26am
Quoting J.Forex
Good news: MT4 pricefeed looks normal again! Maby Jason will inform us, what happened last week. All a nice & profitable week.
I can confirm.
  • #7,754
  • Jun 15, 2015 4:45pm Jun 15, 2015 4:45pm
Quoting AlJabar1
I believe the FXCM spread increase since Sunday could be due to source liquidity.
Quoting hatzius
i'm not 100% sure, but I think I was able to get better spreads on tradestation than on mt4 during the auckland session. Something like 1.2 for eurusd at 4:10 est instead of ~ 3 pips ( for most of the time). I agree with other posters, there's something happening with mt4.
There was a tech issue last week affecting the tick charts on one MT4 server: FXCM-EURReal01. No other servers were affected, and the problem was resolved this past weekend.

Quoting cfta
{quote} Hiding all symbols in market watch and then opening up only those I trade and have charts opened for solved the problem for me and MT4 seem to work as normal again, also with the correct spread
Quoting J.Forex
Good news: MT4 pricefeed looks normal again! Maby Jason will inform us, what happened last week. All a nice & profitable week.
Quoting jogi100
{quote} I can confirm.
Thanks for bringing this issue to our attention last week and for confirming today that the problem has been resolved.
  • #7,755
  • Jun 15, 2015 4:53pm Jun 15, 2015 4:53pm
Quoting KVadym
I Had a problem with my real FXCM account (1980$), i buy audusd 0,6 lot and prise was 0.78416 ( margin is 940.992$) i had free margin 880$ (146,6 pips), price drop down to 0.77845 ( 57,1 pip x 0.6 =342.6 $) and i still had 507$ free margin (84,5 pips), 3 minutes later price go up to my t/p 0.78596 ( 18,0 pips =108$) but my order was close at 0.77197 ( 121,9 pips =731.40$) but price did no go to 0.77197, lowest rate is 0.77845 . Pleas let me know what to do and how can i return my money?
Hi KVadym,

Please complete this Trade Inquiry Form, so the Trade Services Team can investigate your case: http://bit.ly/1bPwxzZ

If there was an error in our trade execution, FXCM will make the appropriate correction to your account.

Thanks,
Jason

PS: For your security and privacy, I recommend that you edit your forum post to remove your email address.
  • #7,756
  • Jun 15, 2015 5:30pm Jun 15, 2015 5:30pm
Quoting hatzius
{quote} Thanks Jason! I asked them and they gave me the same info. For other people interested, tradeinterceptor allows you to use their live version if you create an account through them, while (this is the odd part) you gave up entirely mt4 for tradestation. It's not gonna work for me :-)
There's an MT4 mobile app that's compatible with your FXCM account. Have you considered that?
  • #7,757
  • Jun 17, 2015 12:27am Jun 17, 2015 12:27am
Hi all fxcm users..
im henry..
I hv a problem regarding the SL,
I just placed a buy order on USD/NOK with SL @7.76199
However the system sold my pairs @7.75850!
While the graph price level never touch the 7.76199..
Is it normal (for wide spread currency)...?

THANKS for anyone ans...
Attached Image (click to enlarge)
Click to Enlarge Name: 1.jpg Size: 267 KB
Attached Image
  • #7,758
  • Jun 17, 2015 5:42am Jun 17, 2015 5:42am
FXCM is a dishonest company who does not owe up to their mistakes and negligence. They have deliberately and fraudulently reduced records to protect themselves. Stay tuned for a legal case against them very soon.
  • #7,759
  • Edited 5:13pm Jun 17, 2015 4:52pm | Edited 5:13pm
Quoting henryhh
Hi all fxcm users.. im henry.. I hv a problem regarding the SL, I just placed a buy order on USD/NOK with SL @7.76199 However the system sold my pairs @7.75850! While the graph price level never touch the 7.76199.. Is it normal (for wide spread currency)...? THANKS for anyone ans... {image} {image}
Hi Henry,

From what I understand of your description, you had a short position of 9k USD/NOK with a stop at 7.76199.

While I'm not sure when your order triggered, I'm looking at the USD/NOK spread now (at 5:45pm New York time) and it's gone as high as 40 pips. Keep in mind that the value of a pip on this pair is only one-tenth the value of a pip on a major pair like USD/JPY. Therefore, it's quite conceivable that when you saw a high of 7.75850 on the your charts (which show the bid price by default) that the ask price (which is what would trigger your stop on a short position) could have reached 7.76199.

To confirm this, click on the Ask button on your charts toolbar to see how high the ask price went at the time in question.

Attached Image


After that, if you still have questions about this trade, please file a trade inquiry using this form: http://bit.ly/1bPwxzZ

The Trade Services Team can then investigate your case, and if there was an error in our execution, FXCM will make the appropriate correction to your account.
  • #7,760
  • Jun 19, 2015 11:02am Jun 19, 2015 11:02am
why don't UK based accounts get interest on usable margin?
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