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  • #521
  • Mar 20, 2015 3:43pm Mar 20, 2015 3:43pm
Did XM.com forget to set their server time GMT+3 two weeks ago? We now have sunday bars where normally it would only be 5 daily bars and the monday open would be 00:05:00 and Friday close would be 23:50:00
Friday is now closing @ 22:50:00
Measure trends automatically with zero lag
  • #522
  • Mar 25, 2015 6:30am Mar 25, 2015 6:30am
Quoting ybfjax
Did XM.com forget to set their server time GMT+3 two weeks ago? We now have sunday bars where normally it would only be 5 daily bars and the monday open would be 00:05:00 and Friday close would be 23:50:00 Friday is now closing @ 22:50:00
Dear ybfjax,

Please note that in Europe Daylight Saving Time begins on the last Sunday in March, and next week the normal trading schedule will be resumed.

Detailed information on the changes in trading hours of various instruments is available here.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #523
  • Apr 1, 2015 9:31am Apr 1, 2015 9:31am
faced with such a problem: the broker XM today 16:15 in USD ADP Non-Farm Employment Chang, freezing platform for 10 minutes.
18:00 USD ISM Manufacturing PMI, again freezing platform, decided to wait 10minut as it was at 16:15, and oh platform like magic earned after 10 minutes.
Prompt, who encountered such a problem that occurs before freezing platform red news.
I open a demo of another broker, there is not observed before the news
  • #524
  • Apr 1, 2015 9:39am Apr 1, 2015 9:39am
while writing, the platform is hung.
so disable position in the XM platform? what is happening here is dark.
  • #525
  • Apr 2, 2015 9:26am Apr 2, 2015 9:26am
Quoting synni4
while writing, the platform is hung. so disable position in the XM platform? what is happening here is dark.
Dear synni4,

I can confirm that our servers and trading platform were operating normally.

If you are running any CPU intensive indicators, scripts or EAs, they might affect response times of your MT4 platform. In order for us to investigate your claims, I kindly ask you to provide me with your MT4 ID and also send MT4 log files to your account manger or to XM's customer support department.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #526
  • Apr 7, 2015 12:11pm Apr 7, 2015 12:11pm
Anyone experienced server disconnection today?
  • #527
  • Apr 8, 2015 4:15am Apr 8, 2015 4:15am
Regarding your no deposit bonus, i would like to have more info.

1) is it only for trading ?

2) Any restrictions to make a withdraw?

3) If i have a demo account am i eligible to claim this promotion ?

Thanks in advance
  • #528
  • Apr 9, 2015 1:25am Apr 9, 2015 1:25am
Quoting Kotowskifx
Regarding your no deposit bonus, i would like to have more info. 1) is it only for trading ? 2) Any restrictions to make a withdraw? 3) If i have a demo account am i eligible to claim this promotion ? Thanks in advance
Dear Kotowskifx,

The $30 no deposit bonus allows traders to test our superior execution in a real trading environment with no investment risk. When you claim your bonus, the amount will be credited to your account instantly to be used for trading.

Profits made can be withdrawn, provided that the trading volume in the relevant real trading Account reaches at least 50 micro lots ( 0,5 standard lots ), and provided that at least 5 round turn trades have been completed. The minimum amount that a recipient of the $30 no deposit bonus can withdraw is $60.

This promotion is available to all traders opening an XM Real Account for the first time.

For more information on the $30 no deposit bonus, please visit this page.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #529
  • Apr 9, 2015 2:27am Apr 9, 2015 2:27am
Thanks for your reply, another information i couldnt find on the website is if there is an expire day either for the promotion or for the bonus on your account
  • #530
  • Apr 9, 2015 9:00am Apr 9, 2015 9:00am
Quoting Kotowskifx
Thanks for your reply, another information i couldnt find on the website is if there is an expire day either for the promotion or for the bonus on your account
Dear Kotowskifx,

Deposit bonuses and the $30 No Deposit Bonus do not expire, provided that you are trading in your accounts. In the event that there is no activity in your accounts for a period of 90 days, credit bonuses will be removed.

Also, please note that there is a 30-day limit from the date of opening your account in which time you must claim the $30 No Deposit Bonus.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #531
  • Apr 14, 2015 9:20am Apr 14, 2015 9:20am
Thank you Andrey, i think you covered most of my questions
  • #532
  • Apr 21, 2015 10:57pm Apr 21, 2015 10:57pm
Hey audrey~ how can i add futures into my XM PC Terminal,
every time the future contract ends when i click on new chart,
there is no group for me to add into the chart, thanks
One Punch, One Kill
  • #533
  • Apr 23, 2015 3:00am Apr 23, 2015 3:00am
Hey,

I hope some people could help me here. Cant open a topic so I’m posting mine here.

Im new to forex. My broker is XM and I’m trading from the Philippines. I already got my initial deposit withdrawn back to my credit card, which is good, got zero charge I believe.

But when I now withdrew a profit of 200USD to check if its good, I decided to have it transferred to my bank account. Money got in, but after computing, it was only 160USD! So am I right to think that the total charges reached 20%? Contacted XM and said to me that the 200USD was transferred in full and they even covered the charges as shown on the file that they sent to me.

Anyone out here who also experiences such charge? So now I’m thinking maybe I could try withdrawal via Skrill instead.

Any advise guys?
  • #534
  • Apr 24, 2015 7:50am Apr 24, 2015 7:50am
Quoting KeroroQ
Hey audrey~ how can i add futures into my XM PC Terminal, every time the future contract ends when i click on new chart, there is no group for me to add into the chart, thanks
Dear KeroroQ,

You can make a new contact/instrument visible in the Market Watch window by right-click and choosing "Show All" from the menu. Please note that this will add all the instruments to the Market Watch.

If you want add just one specific instrument, you need right click, choose Symbols, find the instrument that you want to add and double click on the dollar sign next to the instrument.

I hope this answers your question.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #535
  • Apr 24, 2015 8:27am Apr 24, 2015 8:27am
Quoting dejcire13
Hey, I hope some people could help me here. Cant open a topic so Im posting mine here. Im new to forex. My broker is XM and Im trading from the Philippines. I already got my initial deposit withdrawn back to my credit card, which is good, got zero charge I believe. But when I now withdrew a profit of 200USD to check if its good, I decided to have it transferred to my bank account. Money got in, but after computing, it was only 160USD! So am I right to think that the total charges reached 20%? Contacted XM and said to me that the 200USD was transferred...
Dear dejcire13,

Please note that if you are withdrawing funds via bank wire, XM will only cover bank fees charged by our bank.

In case of bank wire withdrawals, there are fees charged by correspondent banks and/or the receiving bank. To find out what fees were applied, I kindly ask you to contact your bank and inquire about transfer charges that this transfer was subject to.

Fees on credit card and e-wallet transfers are covered by XM so Skrill will definitely be a better option for you.

For more information on deposit and withdrawal methods please visit this page.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #536
  • Apr 26, 2015 9:29pm Apr 26, 2015 9:29pm
Quoting XM
{quote} Dear dejcire13, Please note that if you are withdrawing funds via bank wire, XM will only cover bank fees charged by our bank. In case of bank wire withdrawals, there are fees charged by correspondent banks and/or the receiving bank. To find out what fees were applied, I kindly ask you to contact your bank and inquire about transfer charges that this transfer was subject to. Fees on credit card and e-wallet transfers are covered by XM so Skrill will definitely be a better option for you. For more information on deposit and withdrawal methods...
Hey Andrey,

I'll consider that the next time I withdraw and get back on this thread, Thank you!
  • #537
  • Apr 27, 2015 4:23am Apr 27, 2015 4:23am
Quoting XM
{quote} Dear Kotowskifx, The $30 no deposit bonus allows traders to test our superior execution in a real trading environment with no investment risk. When you claim your bonus, the amount will be credited to your account instantly to be used for trading. Profits made can be withdrawn, provided that the trading volume in the relevant real trading Account reaches at least 50 micro lots ( 0,5 standard lots ), and provided that at least 5 round turn trades have been completed. The minimum amount that a recipient of the $30 no deposit bonus can withdraw...
Thanks XM, I had the same question as Kotowskifx, now it's clear!
  • #538
  • May 3, 2015 1:58am May 3, 2015 1:58am
Hey audrey~ I tried withdrawing a small amount from my account today
through credit/debit and after withdrawing all my bonus margin and equity
was credited out, leaving only my initial deposit, why is that so?
One Punch, One Kill
  • #539
  • May 4, 2015 7:32am May 4, 2015 7:32am
Quoting KeroroQ
Hey audrey~ I tried withdrawing a small amount from my account today through credit/debit and after withdrawing all my bonus margin and equity was credited out, leaving only my initial deposit, why is that so?
Dear KeroroQ,

According to the rules of the deposit bonus promotion, any withdrawal of funds nullifies all previously awarded bonuses.

I kindly ask you to PM me your account number.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #540
  • May 16, 2015 5:57pm May 16, 2015 5:57pm
Why is there such a big diference in the Tick volume comparing M30 TF and H1
Attached Image(s) (click to enlarge)
Click to Enlarge Name: M30.PNG Size: 31 KB
Click to Enlarge Name: H1.PNG Size: 31 KB
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