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  • #7,301
  • Mar 10, 2015 4:57am Mar 10, 2015 4:57am
Jason

Please see attached a snap shot of the Euro USD 30 min chart, with FXCM 24 hour trend locator and the MACD graph below. Looking at 30min MACD it appears negative with MACD below the line heading down and the MACD crossed beneath the blue signal line. However, the FXCM in top right states that 30min MACD is positive. I note I have only used defaults when attaching MACD graph.

Can you explain why the indicator and 24 hour trend locator are saying different things.

Regards
Attached Image
  • #7,302
  • Mar 10, 2015 5:59am Mar 10, 2015 5:59am
Quoting justlearning
Jason Please see attached a snap shot of the Euro USD 30 min chart, with FXCM 24 hour trend locator and the MACD graph below. Looking at 30min MACD it appears negative with MACD below the line heading down and the MACD crossed beneath the blue signal line. However, the FXCM in top right states that 30min MACD is positive. I note I have only used defaults when attaching MACD graph. Can you explain why the indicator and 24 hour trend locator are saying different things. Regards {image}
You got to check the settings of both indicators. Are they Different? - Then change to the same value. Also check the settings of the dashboard, some dashboard the Positive, negative and neutral arrow will only change when the value is over/under a X amount a value.
MY SITTING, NEVER MY THINKING!
  • #7,303
  • Mar 10, 2015 11:40am Mar 10, 2015 11:40am
This is my first post here. A member of the T2W forum told me about this discussion regarding FXCM.

Thanks to those that have exposed this. I am an FXCM client and have noticed a number of times that I have been stopped out by sudden price movements that cause long wicks, only to reverse and continue in the direction of my original trade. I have been very frustrated by this but honestly didn't think it was an FXCM issue. Naive. To make matters worse, I had placed a stop loss on a trade that when it executed legitimately, created an opposite, open position. Coincidentally, they were doing maintenance on the system over the weekend and I was unaware of what was happening. I woke up Sunday to find a $1000 loss to my account in which I could do nothing about it. I alerted the FXCM audit team to this and got the expected response - Sorry, that was your fault and you're responsibility. Our system shows you placed the order.

Of course it does. And they are right: It IS my responsibility to work with a broker I can trust.

I've been looking for a new broker since.
  • #7,304
  • Mar 10, 2015 12:29pm Mar 10, 2015 12:29pm
Hey, Jase ... .

Is there a glitch with the Pivot Point indicator on TS? It appears to be using Friday's price data in calculating ... . Right now, it's saying that today's Daily Fib Retracement Pivot Points are the same as yesterday's (Daily Fib Retracement Pivot Points set to "Historical"):

Attached Image (click to enlarge)
Click to Enlarge Name: Pivot Point Indicator.jpg Size: 510 KB


I may try clearing my cache and see if that does the trick ... .
Fireworks are fun ... as long as you don't blow your fingers off.
  • #7,305
  • Mar 10, 2015 12:38pm Mar 10, 2015 12:38pm
Quoting ZebraSquirl
Hey, Jase ... . Is there a glitch with the Pivot Point indicator on TS? It appears to be using Friday's price data in calculating ... . Right now, it's saying that today's Daily Fib Retracement Pivot Points are the same as yesterday's (Daily Fib Retracement Pivot Points set to "Historical"): {image} I may try clearing my cache and see if that does the trick ... .
I use the web-based app by the way ... . Clearing the cache didn't help. Also, it doesn't appear to matter which type of Daily Pivot Point you set the indicator to (Classic, Fibonacci Retracement, etc.).
Fireworks are fun ... as long as you don't blow your fingers off.
  • #7,306
  • Mar 10, 2015 12:38pm Mar 10, 2015 12:38pm
Quoting WickedDaddy
This is my first post here. A member of the T2W forum told me about this discussion regarding FXCM. Thanks to those that have exposed this. I am an FXCM client and have noticed a number of times that I have been stopped out by sudden price movements that cause long wicks, only to reverse and continue in the direction of my original trade. I have been very frustrated by this but honestly didn't think it was an FXCM issue. Naive. To make matters worse, I had placed a stop loss on a trade that when it executed legitimately, created an opposite, open...
Sorry to here that WickedDaddy. I took my money out of fxcm after the CHF debacle and surprisingly received it in my bank account in 3 days. Hope you find a new broker soon.
“Every single day, ordinary people do extraordinary things"
  • #7,307
  • Mar 10, 2015 3:13pm Mar 10, 2015 3:13pm
Quoting Profit Daily
{quote} Yeah, sure is good to have the NFA regulating them, isn't it?
After my scare with fxcm and quite possibly losing my whole account back in Jan, I did some investigating and I have to say Thanks to profitdaily. I'm a US resident and opened two offshore accounts and couldn't be happier, and to top it all off, my withdrawls are faster than they ever were with FXCM. I also have more money in my FDIC insured savings account because I don't need a small fortune for margin requirements anymore.Wish I would have went offshore years ago, NFA can take their FIFO and shove it.
  • #7,308
  • Mar 10, 2015 3:18pm Mar 10, 2015 3:18pm
Quoting wyley187
{quote} After my scare with fxcm and quite possibly losing my whole account back in Jan, I did some investigating and I have to say Thanks to profitdaily. I'm a US resident and opened two offshore accounts and couldn't be happier, and to top it all off, my withdrawls are faster than they ever were with FXCM. I also have more money in my FDIC insured savings account because I don't need a small fortune for margin requirements anymore.Wish I would have went offshore years ago, NFA can take their FIFO and shove it.
Glad I could help. Amazing, isn't it? Not only are you restriction free, but the execution, spreads and overall trading conditions are better as well. Still haven't figured out why I get my money so much faster either.
  • #7,309
  • Mar 10, 2015 3:47pm Mar 10, 2015 3:47pm
Quoting qp2
Hi Jason, Have PMed you with details. Will keep you posted. Many Thanks Allan.
Thanks for your PM, Allan. One of my colleagues in tech support will be in touch with you morning time in New Zealand.
  • #7,310
  • Edited 4:36pm Mar 10, 2015 4:17pm | Edited 4:36pm
Quoting justlearning
Jason Please see attached a snap shot of the Euro USD 30 min chart, with FXCM 24 hour trend locator and the MACD graph below. Looking at 30min MACD it appears negative with MACD below the line heading down and the MACD crossed beneath the blue signal line. However, the FXCM in top right states that 30min MACD is positive. I note I have only used defaults when attaching MACD graph. Can you explain why the indicator and 24 hour trend locator are saying different things. Regards {image}
Thanks for your question, Justlearning

I followed up with the programmers of the 24-hour trend locator, and they said the arrow for MACD on their indicator is based on the histogram, and the position of the signal line relative to it. In the example you posted, their indicator is giving a bullish signal for the 30-minute time frame, because the histogram is below zero and the signal line is below the histogram. If the signal line was inside the histogram instead, then the signal would have been bearish.

Did you download a free copy of the 24-hour trend locator as part of FXCM Open House 2015? It's worth noting that as part of a trading series for the open house, the DailyFX analysts will be hosting a free webinar this Wednesday at 1pm New York Time on how to trade with leading indicators: http://bit.ly/17gptNk
  • #7,311
  • Mar 10, 2015 4:57pm Mar 10, 2015 4:57pm
Welcome to the forum, WD

Quoting WickedDaddy
I had placed a stop loss on a trade that when it executed legitimately, created an opposite, open position. Coincidentally, they were doing maintenance on the system over the weekend and I was unaware of what was happening. I woke up Sunday to find a $1000 loss to my account in which I could do nothing about it. I alerted the FXCM audit team to this and got the expected response - Sorry, that was your fault and you're responsibility.]
I would like to understand this better. You said you had a trade that executed legitimately and created an opposite open position. What resolution were you hoping to get from the audit team? Also, system maintenance is only done over the weekend when trading is closed. It would not prevent you from managing your trades when trading is open during the week.
  • #7,312
  • Mar 10, 2015 4:59pm Mar 10, 2015 4:59pm
Quoting pbylina
{quote} You will only honor exits? What about the entries we missed?I wanted to take short 18K GBPUSD at 4:29 Eastern Time. So that is about 1.6015. I want it honored and exit be at 1.5915 for 100 pips or I change broker. I have evidence that I tried executing a test order at 4:26 Eastern: The test "entry" order was a NOT at the price and how I was gonna execute it. Like I said 18K short GBPUSD at 4:29 Eastern. $180 reimbursement or I'm gone. {image}
O yeah. They never reimbursed me. These feckers. They got what they deserved with the CHF depegging.
  • #7,313
  • Mar 10, 2015 5:03pm Mar 10, 2015 5:03pm
Quoting ZebraSquirl
Hey, Jase ... . Is there a glitch with the Pivot Point indicator on TS? It appears to be using Friday's price data in calculating ... . Right now, it's saying that today's Daily Fib Retracement Pivot Points are the same as yesterday's (Daily Fib Retracement Pivot Points set to "Historical"): {image} I may try clearing my cache and see if that does the trick ... .
Quoting ZebraSquirl
{quote} I use the web-based app by the way ... . Clearing the cache didn't help. Also, it doesn't appear to matter which type of Daily Pivot Point you set the indicator to (Classic, Fibonacci Retracement, etc.).
I will follow up with our tech team and let you know what they say about that Pivot Point indicator. You mentioned that you're using Trading Station Web. Did the indicator work differently for you in the past, or is this your first time using it on the platform? If you use the other versions of Trading Station, have you seen different results with this indicator on Trading Station Desktop or Trading Station Mobile?

Thanks,
Jason
  • #7,314
  • Mar 10, 2015 5:11pm Mar 10, 2015 5:11pm
Quoting Jason Rogers
{quote} {quote} I will follow up with our tech team and will let you know what they say about the Pivot Point indicator. You mentioned that you're using Trading Station Web. Did the indicator work differently for you in the past, is this your first time using it on the platform? Also, have you seen different results with this indicator on Trading Station Desktop or Trading Station Mobile?
I've been using TS Web for quite a bit of time (Mac user). This is first time I've noticed it ... . My only explanation would be that Daylight Savings Time may have affected it, since I imagine the Daily indicator keys off data ending at a particular time (New York close) ... . In any event, it looks to have resolved itself as of the New York close:

Attached Image (click to enlarge)
Click to Enlarge Name: GU.jpg Size: 538 KB


The circled area indicates where there were identical pivot points two days in a row ... . It's no biggy ... . Used an MT4 indicator as a workaround ... .
Fireworks are fun ... as long as you don't blow your fingers off.
  • #7,315
  • Mar 10, 2015 5:31pm Mar 10, 2015 5:31pm
Jason, is there an issue with FXCM's MT4? My connection just dropped. Trade Station is okay but MT4 is down
  • #7,316
  • Mar 10, 2015 7:10pm Mar 10, 2015 7:10pm
Quoting Jason Rogers
{quote} Thanks for your question, Justlearning I followed up with the programmers of the 24-hour trend locator, and they said the arrow for MACD on their indicator is based on the histogram, and the position of the signal line relative to it. In the example you posted, their indicator is giving a bullish signal for the 30-minute time frame, because the histogram is below zero and the signal line is below the histogram. If the signal line was inside the histogram instead, then the signal would have been bearish. Did you download a free copy of the...
Jason the histogram is just the difference between the MACD and signal line. The histogram is negative (below the line) and the bar height is increasing down side. That states the trend is down and selling is accelerating. When the MACD goes above the signal line the histogram will move the upside. I do know how to read a MACD chart and your explanation does not make sense, "The signal line inside the histogram" as you stated is a nonsensical statement. I don't think you know TA.
  • #7,317
  • Mar 11, 2015 6:31am Mar 11, 2015 6:31am
jason (Jessica) rogers brutally ignored traders concerns about 36 pips spike on friday on USDCAD. Absolutely shame on her. FXCM has to provide better and responsible representative at FF.
The Market pays you to be disciplined
  • #7,318
  • Mar 11, 2015 6:45am Mar 11, 2015 6:45am
Quoting mima
jason (Jessica) rogers brutally ignored traders concerns about 36 pips spike on friday on USDCAD. Absolutely shame on her. FXCM has to provide better and responsible representative at FF.
It is easy to answer the questions related to technical issues whereas questions like why there is 36 pips slippage, why a 150pips bar shows up ONLY in FXCM chart are the questions which will get NO ANSWERS.
newzTrader
  • #7,319
  • Mar 11, 2015 6:47am Mar 11, 2015 6:47am
Quoting Profit Daily
{quote} Glad I could help. Amazing, isn't it? Not only are you restriction free, but the execution, spreads and overall trading conditions are better as well. Still haven't figured out why I get my money so much faster either.
Thanks Profit Daily. I demoed both. If I had to pick one, which one do you suggest?
newzTrader
  • #7,320
  • Mar 11, 2015 7:48am Mar 11, 2015 7:48am
Quoting newzTrader
{quote} It is easy to answer the questions related to technical issues whereas questions like why there is 36 pips slippage, why a 150pips bar shows up ONLY in FXCM chart are the questions which will get NO ANSWERS.
I understand that. That is why we ask Jessica about it as FXCM representative but she is avoiding rudely to answer those questions. Jessica has to be replaced by someone else from FXCM who is responsible and respect retail traders.
The Market pays you to be disciplined
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