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  • #6,881
  • Jan 30, 2015 8:24am Jan 30, 2015 8:24am
Quoting anudora
Anyone notice FXCM jack up the spread to 19 pips for GBPUSD just now during advance gdp news release. Imagine having set a SL at the high. The chart did not take out the high but the spread cause the SL to be triggered. All those words of low tight spread just got thrown out the window along with the tiny little bit of credibility that are left with them.
I had a very good experience with FXCM but I will only refund my account untill the dust settles.

Some brokers are freaking out due to losses, so if they can, they will get money out of their clients butts.
So, you think you have rights? LOL
  • #6,882
  • Jan 30, 2015 9:16am Jan 30, 2015 9:16am
Quoting anudora
Anyone notice FXCM jack up the spread to 19 pips for GBPUSD just now during advance gdp news release. Imagine having set a SL at the high. The chart did not take out the high but the spread cause the SL to be triggered. All those words of low tight spread just got thrown out the window along with the tiny little bit of credibility that are left with them.
I experienced these kind of spreads , for exemple today, during USA & CAD news, during the news you will see 20 or more spreads, even 50 pips and more, so I also trade the spread looking for agood sllipagge or stay out, 1 minute or two is also volatility ans the spreads cal down, I dont think is a problema only in FXCM but in all brokers,

I received the email from FXCM, is in spanish, but the margin requeriments changed and them dont send any email,

Estimado(a) Cliente,
FXCM le gustaría darle las gracias por su paciencia y apoyo durante los últimos días y ofrecerle una actualización sobre nuestras operaciones.
ACTUALIZACIÓN SOBRE OPERACIONES Y VOLUMEN DE TRADING
Desde el anuncio del Banco Nacional de Suiza ("BNS") las operaciones se han fortalecido a medida que operadores nuevos y existentes han buscado capitalizar oportunidades claves en los eventos del mercado. FXCM continúa manteniendo fondos de clientes en exceso de mil millones de dólares en más de 224.000 cuentas operables.
Las operaciones de trading continúan normalmente, los depósitos y retiros están siendo procesados, y nuestro premiado servicio al cliente está disponible 24/7 para ayudarle con sus necesidades de operaciones. Estamos aquí para hacer lo que sabemos hacer mejor: entregarle la mejor experiencia de operaciones posible.
¿CÓMO VA FXCM A PAGAR LA DEUDA?
El Presidente Ejecutivo de FXCM, Drew Niv, señaló que "Nosotros anticipamos que con los resultados de estas ventas y los ingresos constantes, podremos cumplir con nuestras obligaciones de financiamiento, tanto a corto como a largo plazo, mientras preservamos la fortaleza de nuestra franquicia. El financiamiento que hemos recibido por parte de Leucadia ha fortalecido nuestro balance general y nos ha dado la oportunidad de hacer crecer nuestro negocio principal mientras reducimos nuestra deuda a través de la venta de activos secundarios.".
ACTUALIZACIÓN SOBRE SALDOS NEGATIVOS
Uno de los temas más urgentes tras la decisión histórica del BNS sobre la eliminación del piso de 1.20 sobre el euro, ha sido trabajar diligentemente para llegar a una decisión sobre los saldos deudores de clientes posterior a dicho evento. Al presente estamos contentos de informar que FXCM ha perdonado la mayoría de los clientes que incurrieron en Saldos Negativos. FXCM ha notificado a los clientes en cuestión y ha ajustado los estados de cuenta de los cliente para reflejar esta decisión.
CARACTERÍSTICAS LANZADAS RECIENTEMENTE
Actualizaciones impresionantes a nuestra premiada plataforma, la Estación de operaciones, revelan datos sobre el volumen de operación real.
PRÓXIMAS ACTUALIZACIONES PARA EL 2015
Nuevos instrumentos y avances tecnológicos continuarán siendo lanzados en el 2015. Manténgase atento a la información que le enviaremos por e-mail durante este año a medida que lancemos nuevas ofertas, características y actualizaciones.
Usted tomó la decisión correcta al operar con un líder de mercado — FXCM.
Esperamos poder asistirle durante este año.
Recuerde que operar Divisas y CFDs puede resultar en una pérdida de parte o la totalidad de sus fondos depositados y, por lo tanto, puede no ser adecuados para todos, así que por favor asegúrese de comprender plenamente los riesgos que esto implica.
Si usted tiene alguna pregunta o inquietud, por favor no dude en contactarnos vía correo electrónico a [email protected] o por teléfono al +1 866 272-2715.

Is from FXCM UK
  • #6,883
  • Jan 30, 2015 9:40am Jan 30, 2015 9:40am
Quoting yazzie
Jason, I was not aware there is a new Trading Station beta for Active Traders? Did not receive any communication on this? Features? Benefits over the current Trading station?
Hi Yazzie,

I've asked one of my colleagues in our Active Trader department to follow up with you with more details about our beta test of Trading Station with depth of market information.
  • #6,884
  • Jan 30, 2015 9:45am Jan 30, 2015 9:45am
Quoting nondisclosure00
I remember reading somewhere that FXCM will not consider adding MT5 to their portfolio of forex trading clients until their customer base showed interest. Well, I'm announcing my interest. Anyone with me?
Hi NDC,

I've noted your interest in MT5. Was there any particular feature of the platform that interested you?

Thanks,
Jason
  • #6,885
  • Edited 10:36am Jan 30, 2015 9:55am | Edited 10:36am
Quoting Purec
{quote} I'm happy that you clarified this . I'm happy with demo at FXCM UK with 200:1 . My only request is to make no sunday candle . That's it ! Thank you !
It's my pleasure, Purec

If you want no Sunday candles on your MT4 charts, then you will have to set up your demo on one of our USD or AUD MT4 servers as follows.

  1. On your MT4 platform, go to File > Open an Account.
  2. Select one of the USD or AUD demo servers and hit Next.
  3. Select New demo account and hit Next.
  4. When filling in your details, please select UK for your Account Type.

It's worth noting that your FXCM MT4 login details will work on Trading Station as well. As mentioned in my previous post to you, our EUR and GBP MT4 servers display a Sunday candle on their charts because they are set to a different server time than our USD and AUD MT4 servers. By contrast, our Trading Station charts have no such limitation. Trading Station charts will display without a Sunday candle even if your account is set up on one of our EUR or GBP MT4 servers. So if having an EUR or GBP-denominated account is a must for you, and you also want New York Close charts, then consider using Trading Station.

  • #6,886
  • Jan 30, 2015 9:57am Jan 30, 2015 9:57am
Hats off to jason...gotta have a brass ball to avoid difficult questions and answer those he wants to answer..

As an employee of a public co, i can tell you that he's not being helpful to this fx community as a whole...i wonder why there's still ppl interested in fxcm service..

You will know fxcm's true colour when the sh#t hits the fan...
  • #6,887
  • Jan 30, 2015 10:10am Jan 30, 2015 10:10am
Quoting Jason Rogers
{quote} {quote} Hi Esprit, Thank you for being both a client and stock holder of FXCM. Since we're a publicly traded company, please understand there are some things, I can't discuss until the information is ready for release on a wide basis, so thanks for your patience. While I'm not authorized to comment on FXCM stock, you can direct related questions to our Investor Relations department: http://ir.fxcm.com/contactus.cfm
Jason, I' think it would be a good idea if you add a text signature to your profile stating what you can't comment, so all traders, specially newcomers, can read it whenever you post something. This thread is very active and any comment gets buried pretty soon.
  • #6,888
  • Edited 11:24am Jan 30, 2015 11:08am | Edited 11:24am
Quoting forexcaye
Recently FXCM made marketscope update. Does someone tell me how is now possible to see 4 charts at the same time. New default layout allow me just 3???
Hi Forexcaye,

The new 3-chart default layout displays our Real Volume and Transactions indicators.

http://i.imgur.com/CdezRTw.png


Quoting jsr
{quote} http://www.dailyfx.com/forex_forum/f...tml#post609285
As Jsr mentioned (thanks ) you can get the old 4-chart layout by using Marketscope's docking station feature as described below.

1. Click and hold down your mouse button on the USD/JPY chart tab.

2. Drag your mouse pointer to the center of the EUR/USD chart. You will see a blue diamond appear.

3. Release your mouse button while the pointer is on the bottom point of the blue diamond.


http://i.imgur.com/akInmYy.png



4. Notice that your USD/JPY chart has moved to be below the EUR/USD chart.


http://i.imgur.com/VYFkVk1.png

  • #6,889
  • Jan 30, 2015 11:31am Jan 30, 2015 11:31am
Quoting Jason Rogers
{quote} Hi NDC, I've noted your interest in MT5. Was there any particular feature of the platform that interested you? Thanks, Jason
Multiple core support (better threading).
  • #6,890
  • Jan 30, 2015 11:37am Jan 30, 2015 11:37am
Quoting anudora
Anyone notice FXCM jack up the spread to 19 pips for GBPUSD just now during advance gdp news release. Imagine having set a SL at the high. The chart did not take out the high but the spread cause the SL to be triggered. All those words of low tight spread just got thrown out the window along with the tiny little bit of credibility that are left with them.
Hi Anudora,

You're trading through our No Dealing Desk (NDD) forex execution. That means the spreads you see on your platform are not set by us, but instead are determined through price competition between liquidity providers.

Quoting pipburner
{quote} I experienced these kind of spreads , for exemple today, during USA & CAD news, during the news you will see 20 or more spreads, even 50 pips and more, so I also trade the spread looking for agood sllipagge or stay out, 1 minute or two is also volatility ans the spreads cal down, I dont think is a problema only in FXCM but in all brokers
As Pipburner pointed out, wider spreads can occur with any broker during news events, particularly in recent weeks with the heightened volatility in the markets. Keep in mind that on the NDD model, FXCM does not profit from your losses or lose from your profits, so we have no reason to trigger your stop loss (SL) orders.
  • #6,891
  • Jan 30, 2015 12:07pm Jan 30, 2015 12:07pm
Quoting pipburner
I received the email from FXCM, is in spanish, but the margin requeriments changed and them dont send any email, Estimado(a) Cliente, FXCM le gustaría darle las gracias por su paciencia y apoyo durante los últimos días y ofrecerle una actualización sobre nuestras operaciones. ACTUALIZACIÓN SOBRE OPERACIONES Y VOLUMEN DE TRADING Desde el anuncio del Banco Nacional de Suiza ("BNS") las operaciones se han fortalecido a medida que operadores nuevos y existentes han buscado capitalizar oportunidades claves en los eventos del mercado. FXCM continúa manteniendo...
Hi Pipburner,

I provided information on the latest FXCM UK margin requirements in this post: http://www.forexfactory.com/showthre...02#post8030902

If you would like additional clarification from our Español team, you can call us in Spain at 900 97 7623.
  • #6,892
  • Jan 30, 2015 12:18pm Jan 30, 2015 12:18pm
Quoting nondisclosure00
{quote} Multiple core support (better threading).
Thanks for providing that additional info. I'll be sure to include it in my feedback to management and will let you know if we decide to offer that platform in the future. In the meantime, here's info on platforms FXCM currently offers, several of which support automation and backtesting: http://bit.ly/1uHQJuw
  • #6,893
  • Jan 30, 2015 5:35pm Jan 30, 2015 5:35pm
Jason (and anyone else), could you please comment...

I understand FXCM claims to have strong financials going forward, but IF the company was to file for insolvency/bankruptcy etc, are clients funds safe? And is there any documentation I could read about this?

I have been with FXCM for around 2 years and have never had any problems. I love the marketscope platform and I would love to stay with FXCM. But fear of the company going under and me losing my account is in the back of my mind. Thanks for the info
  • #6,894
  • Jan 30, 2015 6:06pm Jan 30, 2015 6:06pm
Hi my friends in Australia, William made a really good point on post 6845 on the fact that FXCM may still reserves the right to chase the negative balance in the future based on the wordings they carefully chose and used on their statement. It looks like driving FXCM out of Australia completely is the only options we have left. Is there anyone in Australia interested in forming a group to defend ourselves? Please also refer to post 6878 by PhilouFX.
Thanks
  • #6,895
  • Jan 30, 2015 7:01pm Jan 30, 2015 7:01pm
It seems FXCM is selling their institution arm FXCMPro. If this is the case, what will happen to the focus on recovering from the 10% that owes her over 60% of the negative balance? Isnt this 10% made up of institution, high net worth and professional traders?
  • #6,896
  • Jan 30, 2015 7:29pm Jan 30, 2015 7:29pm
Quoting tim10167
Hi my friends in Australia, William made a really good point on post 6845 on the fact that FXCM may still reserves the right to chase the negative balance in the future based on the wordings they carefully chose and used on their statement. It looks like driving FXCM out of Australia completely is the only options we have left. Is there anyone in Australia interested in forming a group to defend ourselves? Please also refer to post 6878 by PhilouFX. Thanks

Hi Tim,
I think you might have misunderstood me. When you said "FXCM may reserves the right to chase the negative balance in the future " did you mean the forgiven balances incurred after the floor was removed or future negative balances? I, for one, do not think that FXCM will ever try to claw back money from the people who got their debit balances cleared yesterday. This matter is settled once and for all IMO.
The question I was giving my opinion on was if FXCM still operates under the "no debit policy" after the SNB debacle. And I, judging by the wording of the email, believe that FXCM might invoke the Force majeure clause in the future if certain events produce outsize market reaction and negative balances occur as a result. But guys, first and foremost, talk to the FXCM representatives and ask for clarity regarding their future negative balance policy if any of you is staying with them. And keep in mind that pretty much no broker is currently guaranteeing you "no loss beyond deposited funds" so demonizing FXCM if they decide to back away from "no debit balance ever" is the wrong thing to do. It seems that the company had misleading promotional campaign prior to this month's events. But if FXCM learns its lesson and becomes more transparent from now on and traders are aware of the risks in the future, I do not see a reason to bash them too much.
  • #6,897
  • Jan 30, 2015 7:47pm Jan 30, 2015 7:47pm
Hi tom111, I am having technical issue replying to you using the forex faxtory platform. Would you mind leave your email(can set up a temporary one) here in the forum and ill get back to you? Thanks
  • #6,898
  • Jan 30, 2015 8:02pm Jan 30, 2015 8:02pm
Quoting william17
{quote} Hi Tim, I think you might have misunderstood me. When you said "FXCM may reserves the right to chase the negative balance in the future " did you mean the forgiven balances incurred after the floor was removed or future negative balances? I, for one, do not think that FXCM will ever try to claw back money from the people who got their debit balances cleared yesterday. This matter is settled once and for all IMO. The question I was giving my opinion on was if FXCM still operates under the "no debit policy" after the SNB...
thanks William. Well, I can clearly tell you here in Australia, the regulation clearly demand financial institutions that are doing business with retail clients to provide sufficient risk management, those brokers who didnt make zero balance promisses like FXCM also need to prove evidence on their risk managememt to our regulatory body to justify their negative balance claim towards their clients. Which I doubt any of them have proper risk management in the first place. Therefore I don't give any sympathy to any of this brokers causing trouble to retsil clients, the question should be where are their responsibilities and why did they failed to comply to regulatory requirements in the first place?
  • #6,899
  • Jan 30, 2015 10:56pm Jan 30, 2015 10:56pm
Quoting tim10167
{quote} thanks William. Well, I can clearly tell you here in Australia, the regulation clearly demand financial institutions that are doing business with retail clients to provide sufficient risk management, those brokers who didnt make zero balance promisses like FXCM also need to prove evidence on their risk managememt to our regulatory body to justify their negative balance claim towards their clients. Which I doubt any of them have proper risk management in the first place. Therefore I don't give any sympathy to any of this brokers causing trouble...
Man, I wish lived in Australia. So many great brokers both in and out of Australia to trade with. Why on earth, with all these great options, would anyone living in Australia be trading with FXCM?
  • #6,900
  • Jan 30, 2015 11:06pm Jan 30, 2015 11:06pm
Quoting Profit Daily
{quote} Man, I wish lived in Australia. So many great brokers both in and out of Australia to trade with. Why on earth, with all these great options, would anyone living in Australia be trading with FXCM?
Because they have an explicit no-debit-policy, stipulated clearly on the product disclosure document pg.29, among many, which now they are trying to avoid.Jason, tell your bosses about this...if you still wanna mess around with asic and retail clients in australia then bring it on. A civil proceeding is likely held in supreme or federal court.If it ever comes to court, we dont even need a lawyer..just bring all evidences of their australia PDS, their website risk disclosure, other writtten proof, and a bunch of reporters...its fxcm with their explicit no-debit-balance policy vs retail clients...bring it on
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