Since this seems like the right place, I want to see if anyone else is in the same boat.
Shortly after the CHF issues , of which I unfortunately had a position, IC Markets sent me an email stating CHF trades are under review as their computers messed up and offered pricing that was not actually avaialable. I had about 30 points of slippage, which was acceptable, however now it is going on several days with this cloud hanging over me, wondering if my balance will crash art any moment.
However, at the same time, 2 seperate emails have come out stating how they weathered the storm just fine. Of particular annoyance is the statement today which includes the following :
"Despite the significant volatility during the announcement we were able to maintain pricing during periods of low liquidity."
They seem to be trying to have their cake and eat it to....reassuring potential or non-affected clients that everything is hunky dory, meanwhile cleaning up their mess in the background, potentially at the expense of their existing customers. If my computer goes haywire one day and I make an order at some price that loses me a bunch of money, I would imagine IC Markets would not be forgiving....however their system screw up seems to be their customers' collective problem.
Is anyone else in the same boat. I will include full messages below.
Shortly after the CHF issues , of which I unfortunately had a position, IC Markets sent me an email stating CHF trades are under review as their computers messed up and offered pricing that was not actually avaialable. I had about 30 points of slippage, which was acceptable, however now it is going on several days with this cloud hanging over me, wondering if my balance will crash art any moment.
However, at the same time, 2 seperate emails have come out stating how they weathered the storm just fine. Of particular annoyance is the statement today which includes the following :
"Despite the significant volatility during the announcement we were able to maintain pricing during periods of low liquidity."
They seem to be trying to have their cake and eat it to....reassuring potential or non-affected clients that everything is hunky dory, meanwhile cleaning up their mess in the background, potentially at the expense of their existing customers. If my computer goes haywire one day and I make an order at some price that loses me a bunch of money, I would imagine IC Markets would not be forgiving....however their system screw up seems to be their customers' collective problem.
Is anyone else in the same boat. I will include full messages below.