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FXCM Discussion

  • #5,761
  • Jan 14, 2015 1:40pm Jan 14, 2015 1:40pm
Hello Jason,


while the FXCM tech team is on fixing the MT4 issues:

 

  1. MarketInfo(Symbol(), MODE_SWAPLONG)) and MarketInfo(Symbol(), MODE_SWAPSHORT)
    properly reflects the currently active swap conditions on the demo account but results in "0,00" on live accounts. This is not the expected behavior of those functions.
    Expected result: MarketInfo(Symbol(), MODE_SWAPLONG)) and MarketInfo(Symbol(), MODE_SWAPSHORT) should retrieve the currently active swap conditions for the pair denominated with Symbol() for each direction.
  2. MarketInfo(pSymbol, MODE_TICKVALUE) results in 0,1 resp. 0,01 for USD denominated CFDs on a EUR denominated account (SPX500, US30, XAUUSD and so on). Its results are fine when dealing with currencies. This was already complained about nearly one year ago and is still not fixed. This issue is on demo as well as on live accounts.
    Expected result: MarketInfo(pSymbol, MODE_TICKVALUE)should retrieve the value in EUR and not in USD for USD denominated CFDs in a EUR denominated account.

Will you be so kind and manage the fixings for these issues too, please?
Currently MT4 at FXCM does not work like documented regarding these two issues and is likely to be misconfigured currently.


Thanks

Naddmr


References:

http://docs.mql4.com/constants/envir...tinfoconstants for MODE_TICKVALUE states: "Tick value in the deposit currency"
http://docs.mql4.com/constants/envir...tinfoconstants states for MODE_SWAPLONG: "Swap of the buy order"
http://docs.mql4.com/constants/envir...tinfoconstants states for MODE_SWAPSHORT: "Swap of the sell order"

  • #5,762
  • Jan 14, 2015 4:06pm Jan 14, 2015 4:06pm
Guys, are any of you seeing the UK100 swing wildly on the FXCM platform? This seems to be a major glitch considering the market is closed.
  • #5,763
  • Jan 15, 2015 3:49am Jan 15, 2015 3:49am
Hi,

MT4 stopped responding at 0930:16
I didn't have any trades on so I just waited and its still not responding over 20 mins later.
This has happened before around "big events". What do you recommend?

regards pullup
  • #5,764
  • Jan 15, 2015 4:04am Jan 15, 2015 4:04am
Quoting pullup
Hi, MT4 stopped responding at 0930:16 I didn't have any trades on so I just waited and its still
//-----

hey pullup...... mine is still running except for all the chf pairs which should be expected given the news.....

ea's are still opening and closing trades ok but the trade errors are high and so are spreads......

i've rewrittin all ea's to handle the trade errors, but nothing will handle the banks closing shop as they are now.....h
//-----
Attached Image (click to enlarge)
Click to Enlarge Name: running.png Size: 51 KB
to trade and code, keep both simple... no call to impress....h
  • #5,765
  • Jan 15, 2015 5:16am Jan 15, 2015 5:16am
Seems like FXCM has some major issues in the MT4 platform today because of the SNB thingamajick at 09:30 UTC.

I get off quotes only regardless which pair or which CFD I'm trying to trade on my live account. I'm logged in into "EURReal01" currently.

Just about to try limit orders instead of market orders in MT4.
  • #5,766
  • Jan 15, 2015 5:34am Jan 15, 2015 5:34am
So guys...tell your experience with FXCM today. Which such a massive move on EUR/CHF did the stops hold? And if yes how much slippage?
So, you think you have rights? LOL
  • #5,767
  • Jan 15, 2015 6:04am Jan 15, 2015 6:04am
Other brokers:
Attached Image (click to enlarge)
Click to Enlarge Name: 15-1-2015 - donderdag 15 jan - 130403.png Size: 32 KB


FXCM:
Attached Image (click to enlarge)
Click to Enlarge Name: 15-1-2015 - donderdag 15 jan - 130407.png Size: 37 KB


And this is the case for all pairs.
  • #5,768
  • Jan 15, 2015 6:08am Jan 15, 2015 6:08am
Is FXCM down? I can't login
  • #5,769
  • Jan 15, 2015 6:09am Jan 15, 2015 6:09am
FXCM seems to be down.
  • #5,770
  • Jan 15, 2015 6:11am Jan 15, 2015 6:11am
Okay, I just got back in....I was getting a server error code
  • #5,771
  • Jan 15, 2015 6:12am Jan 15, 2015 6:12am
Ooooops I spoke to soon down again....server error code: 12002
  • #5,772
  • Jan 15, 2015 6:14am Jan 15, 2015 6:14am
The way my past few trades have gone they are probably saving me money.
  • #5,773
  • Jan 15, 2015 6:17am Jan 15, 2015 6:17am
So FXCM tradestation just happens to be down again....
  • #5,774
  • Jan 15, 2015 6:17am Jan 15, 2015 6:17am
Couldn't login either, this is quite suspicious taking in consideration that this only happens when there are some wild fx movements. When the market is clam and moving slowly this sh*** doesn't happen.

I'm curious how FXCM did handled the stops with chf pairs, I'm hearing stories that some got +1000 pips slippage others have their accounts whipped out.
  • #5,775
  • Jan 15, 2015 6:30am Jan 15, 2015 6:30am
Well, SL and TP can only be fulfilled when there is a market for it. If your SL triggers a buy for the CHF at a certain price but the market is selling 2000 pips above it, or not selling at all.....GUESS WHAT !!

Same for TP. You may saw a killing on virtual profits but was unable to close your position. Guess what? you can only bank several pips above it.
So, you think you have rights? LOL
  • #5,776
  • Jan 15, 2015 6:57am Jan 15, 2015 6:57am
Quoting Baltimore
Other brokers: {image} FXCM: {image} And this is the case for all pairs.
Yup. Not even the FXCM demo was in synch with the live account here.

Depicted is Live account above and Demo account below.

Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_003.jpg Size: 229 KB
  • #5,777
  • Jan 15, 2015 11:30am Jan 15, 2015 11:30am
Quoting pullup
Hi, MT4 stopped responding at 0930:16 I didn't have any trades on so I just waited and its still not responding over 20 mins later. This has happened before around "big events". What do you recommend? regards pullup
Quoting hayseed
{quote} //----- hey pullup...... mine is still running except for all the chf pairs which should be expected given the news..... ea's are still opening and closing trades ok but the trade errors are high and so are spreads...... i've rewrittin all ea's to handle the trade errors, but nothing will handle the banks closing shop as they are now.....h //----- {image}
Quoting Naddmer
Seems like FXCM has some major issues in the MT4 platform today because of the SNB thingamajick at 09:30 UTC. I get off quotes only regardless which pair or which CFD I'm trying to trade on my live account. I'm logged in into "EURReal01" currently. Just about to try limit orders instead of market orders in MT4.
Quoting ForexOracle
So guys...tell your experience with FXCM today. Which such a massive move on EUR/CHF did the stops hold? And if yes how much slippage?
Quoting Baltimore
Other brokers: {image} FXCM: {image} And this is the case for all pairs.
Quoting 1MoreCandle
Is FXCM down? I can't login
Quoting DeepakJ
FXCM seems to be down.
Quoting Grimace
So FXCM tradestation just happens to be down again....
Quoting triger88990
Couldn't login either, this is quite suspicious taking in consideration that this only happens when there are some wild fx movements. When the market is clam and moving slowly this sh*** doesn't happen. I'm curious how FXCM did handled the stops with chf pairs, I'm hearing stories that some got +1000 pips slippage others have their accounts whipped out.
Hi Everyone,

If you have questions about the execution of a particular trade on your account, I encourage you to file a trade inquiry using the appropriate form below for your account type:

  1. FXCM AU audit form – http://bit.ly/1sBMcqS
  2. FXCM UK audit form – http://bit.ly/1lQlJ7Z
  3. FXCM US audit form – http://bit.ly/1bPwxzZ

Where possible, please include the Amount Disputed, the Trade Size (AKA Amount/Volume), the Trade Open and Close Prices, whether it was a Buy or Sell position (Long/Short), the Currency Pair/Symbol, and the Time in question. The more details you can provide, the sooner the Trade Services Team will be able to get back to you with a resolution. That said, please allow additional time for your case to be reviewed. The Swiss National Bank shocked financial markets today by abandoning their 1.20 floor on EUR/CHF: http://bit.ly/1y23uUx


EUR/CHF (5 Min Chart)

https://media.dailyfx.com/illustrati..._Picture_1.png



USD/CHF (5 Min Chart)

https://media.dailyfx.com/illustrati..._Picture_2.png

  • #5,778
  • Jan 15, 2015 12:02pm Jan 15, 2015 12:02pm
Hi Jason, no margin call neither stop loss can help you to mantein your funds???

If I cannot protec my funds ...the only way it's no trade
  • #5,779
  • Jan 15, 2015 5:42pm Jan 15, 2015 5:42pm
Jason,
There must be many slippage today on all CHF trades, given such big surprise.
  • #5,780
  • Jan 15, 2015 6:16pm Jan 15, 2015 6:16pm
Hi Jason, How is FXCM holding up after all of this craziness? I'd imagine a move like this is literally going to have wiped out some of the smaller brokers out there.
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