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  • #501
  • Dec 24, 2014 4:52am Dec 24, 2014 4:52am
This broker trade against us bad experience
  • #502
  • Dec 31, 2014 9:45am Dec 31, 2014 9:45am
i had a bad time long time ago with xm...they replaced all buy positions on eurusd to lower price and the loss deducted from my account..terrible experience and bad excusion
FXerha
  • #503
  • Jan 5, 2015 10:18pm Jan 5, 2015 10:18pm
I am getting 400+ ms ping times from a cns vps server in new york. the ping times should be 70-80ms max. Is there an updates srv file or IP address that can be entered? Can PM with this info if needed.

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  • #504
  • Jan 8, 2015 2:14am Jan 8, 2015 2:14am
^^ We were able to download the xm terminal to a separate installation folder, and then deleted the old config files from the problem terminal and then copied config files from the new terminal \config folder to the problem terminal. Then we re-logged in to the live account (did not reboot terminal) 70-80ms ping times from Real 1 server. Much better.
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I understand XM's server is now in London UK, but 75ms is still good. Not sure why so many DCs are needed anyway; seems to add fragmentation to how orders are processed but to each their own.

Too bad we cannot recommend putting larger funds in XeM account.
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  • #505
  • Jan 8, 2015 6:17pm Jan 8, 2015 6:17pm
am considering an account with this company, i like the idea of the exact pricing, but specially like that they offer the mt4 platform for mac for all real accounts as far as i understand it. not to mention that you can apparently withdraw profits made from your bonus, although i'm not sure if i understood that one correctly. would appreciate clarification.
  • #506
  • Jan 16, 2015 4:34am Jan 16, 2015 4:34am
Anybody trades with them? Will they remain on market after yesterday? I was going to open account with them for tests as they ofer 20Pounds on opening for free.
On my way to financial independence - if others can do it - I can do it
  • #507
  • Jan 16, 2015 4:55am Jan 16, 2015 4:55am
Quoting Eur Usd
Anybody trades with them? Will they remain on market after yesterday? I was going to open account with them for tests as they ofer 20Pounds on opening for free.
I am trading with them. They haven't informed anything. i traded today without any problem. Seems like they are ok right now
Sad i'm not trying to understand PA
  • #508
  • Jan 16, 2015 12:54pm Jan 16, 2015 12:54pm
Just closed trades few minutes ago with them, no issues so far. If you're unsure to open an account or not, wait a few days or few weeks until everything is sorted out who is going out of business and who is not. I think it's the big guys like forex.com FXCM Alpari and so on who are screwed big big time by the swiss national bank.
  • #509
  • Jan 16, 2015 1:01pm Jan 16, 2015 1:01pm
I just spoke with XM representative named Ahmed or so via their live chat and had this as answer.

"
We are proud to announce that we have remained unaffected by the situation of the CHF movement and news release as we had previously taken steps to avoid any critical losses.
In the past our financial risk department had made the decision to reduce the Leverage to reduce the risk for the clients and the company. Also informing the clients of the risks involved in having large positions on these pairs. They had then taken necessary steps to ensure that we could offer the maximum leverage without jeopardizing the positions held by our companies’ database of clients trading on the affected pairs.
Also as we work with the most reliable Liquidity providers they had taken the necessary steps to ensure the protection of the clients and the companies they collaborate with by disabling trading on those pairs for a few hours, hence protecting their collaborating companies from losing excessive funds that their clients might have had while trading with them. This is why we choose these Providers as they have the interest of the client at hand (XM.com) and the clients Client (the trader).
We are glad to say that we have taken these steps and will continue to provide the same level of service we always have and aim to increase the standard higher still. "
  • #510
  • Jan 18, 2015 1:04pm Jan 18, 2015 1:04pm
Quoting attilafx
Just closed trades few minutes ago with them, no issues so far. If you're unsure to open an account or not, wait a few days or few weeks until everything is sorted out who is going out of business and who is not. I think it's the big guys like forex.com FXCM Alpari and so on who are screwed big big time by the swiss national bank.
I think its ironic that its the "big guys" who had problem during the CHF craziness, and smallest brokers like XM or Exness got out of it without any major incident.
In french we have a saying "in small pots, the better medecine".
If you aim for the stars- but miss, you still get the moon...
  • #511
  • Jan 25, 2015 9:42am Jan 25, 2015 9:42am
Everyone beware!

I placed a sell trade on USDCAD at 1.20889, and protected the trade with a stop-loss 1.20793 (to protect against an incoming news event), the stop-loss got executed 71.1pips above my set value resulting instead in a loss. Note that there was no gap so the market had liquidity (there were buyers available to match my stop-loss level). I complained to my account manager and he tells me " it is a result of a sudden increased spread due to volatility from news, so I should accept the loss."

Traders is this right? If excuses can be given for not honoring stop-losses then your accounts with XM have no real protection, since volatility can be blamed for every wrongly filled order.

XM Traders be aware.
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  • #512
  • Edited 9:37am Jan 27, 2015 8:46am | Edited 9:37am
Quoting XM
Hi Everyone , Please allow me to introduce myself, my name is Costas and I am an employee of a regulated Forex Broker named Trading Point of Financial Instruments Limited. The purpose of this thread is to assist the Forex Factory members with any questions regarding Trading Point and Forex in general. Our Company provides its Clients with a variety of tradable financial instruments including currencies, metals, energies and stock indices which may be traded via our MT4 platform with some of the markets most...

I am trying to figure out what spreads you had last week and I asked your online support.
She gave me the bullshit that you don't have your old spreads saved.
You need to tell your support staff(stefania A) to stop lying.


Update: I have had direct contact with your staff now. I didn't receive any past spreads but I am satisfied for the moment.
  • #513
  • Edited 1:38am Jan 28, 2015 1:21am | Edited 1:38am
Quoting sinqua
Everyone beware! I placed a sell trade on USDCAD at 1.20889, and protected the trade with a stop-loss 1.20793 (to protect against an incoming news event), the stop-loss got executed 71.1pips above my set value resulting instead in a loss. Note that there was no gap so the market had liquidity (there were buyers available to match my stop-loss level). I complained to my account manager and he tells me " it is a result of a sudden increased spread due to volatility from news, so I should accept the loss." Traders is this right? If excuses can be given...
Quoting extreme_one
{quote} I am trying to figure out what spreads you had last week and I asked your online support. She gave me the bullshit that you don't have your old spreads saved. You need to tell your support staff(stefania A) to stop lying. Update: I have had direct contact with your staff now. I didn't receive any past spreads but I am satisfied for the moment.
The best thing to do is monitor the spreads yourself. See the attached file. Works best on a 1 min chart so you can zoom in on spikes.

One of the disadvantages of trading in forex is that the ticks are a little different for each broker, and they can use whatever feed they want. So it's up to you to keep track. Each broker if needed.

We often track spreads across several brokers of different varieties (ECN, STP, MM, etc) to have a more complete picture.

Another good tool that is emerging is TradeProofer.com
Attached File(s)
File Type: ex4 !IND_Monitoring-Spread.ex4   4 KB | 526 downloads
Measure trends automatically with zero lag
  • #514
  • Jan 31, 2015 11:43am Jan 31, 2015 11:43am
hello xm,
i have a question, my account has blocked since a month a ago, i have done e-mail, but until now cannot use my account, many time im e-mail but cannot solve, i hope u can help
  • #515
  • Feb 4, 2015 9:55am Feb 4, 2015 9:55am
I have opened an account with XM this week. This is my 4th br0ker I use.

Can anybody tell me what experience they have had with withdrawing profits from XM. I'm not talking about 100-200 USD but large amounts like 30-50K USD. Since I have problem with withdrawing large profits from IronFX then I thought I try XM.
  • #516
  • Feb 5, 2015 5:35am Feb 5, 2015 5:35am
Quoting BobbyStar
I have opened an account with XM this week. This is my 4th br0ker I use. Can anybody tell me what experience they have had with withdrawing profits from XM. I'm not talking about 100-200 USD but large amounts like 30-50K USD. Since I have problem with withdrawing large profits from IronFX then I thought I try XM.
I used Skrill (moneybooker) and they sent me 20k + without any problem. I cannot talk about wires since I never used that. I'm curious, did you read this thread before opening an account?
If you aim for the stars- but miss, you still get the moon...
  • #517
  • Feb 5, 2015 6:09am Feb 5, 2015 6:09am
Thank you aiming4stars. I actually did read the thread but post-EUR/CHF financial situation and practices of processing withdrawals have changed with many brokers. For example I'm still to receive 50K USD from IronFX that was my profit there. It's been 2 weeks already. And I thought since XM is also Cysec regulated then maybe they have similar client-discriminating withdrawal practices.

I will fund my XM account with 25K EUR this week. I do mostly 1-2 week directional trades to make money so will see how they execute my trades and will it change once the profits starts to accumulate.

Thanks again.
  • #518
  • Feb 6, 2015 7:55am Feb 6, 2015 7:55am
anyone get trouble login with XM today ???
  • #519
  • Feb 10, 2015 3:34am Feb 10, 2015 3:34am
Hello XM!
How to add a US dollar index in to MT4's chart?
  • #520
  • Feb 15, 2015 8:22pm Feb 15, 2015 8:22pm
There is a problem with the datafeed or ticks coming in when the market is closed. When this happens, an expert advisor may detect a certain market condition and then attempt to place an order. But then it gets an error that the market is closed.

The EA only knows that the market is open when there are ticks sent to the terminal (and the specific symbol that the EA is attached to). So when the market is closed, there shouldn't be any incoming data.

This happens often with gold when it opens daily and also can happen with forex symbols on the monday open. XM is sending data at times where they disallow trading. This isn't right; what's the point of a feed you cannot trade on?
Measure trends automatically with zero lag
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