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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #1,581
  • Oct 19, 2014 10:06am Oct 19, 2014 10:06am
I had opened 2 accounts with them in my starting trading days after being duped by some bucket shop brokers. (forexcontrol.com,youtradefx.com ,etc) Though I did not make much profits I got my deposit withdrawals without any issues instantly or any questions asked . I closed my accounts with them as they were unable to provide swap free account to me. They had asked for documents which mentioned that my religion was Islam but I don't have any such documents. In my country, religion is not mentioned in any government ids as there might be discrimination based on this. Religion is only mentioned in passport which i don't have. They asked for a letter from my mosque which again I was unable to obtain. I can provide only a self declaration affidavit signed by notary public or 1st class magistrate.
The issues that I am facing now for profit withdrawals with current brokers is pathetic. 2 weeks to withdraw to ecurrency like neteller ,webmoney , etc.
I will speak to them once again for swap free account or else I might go along with my dormant accounts.
I don't know how they are but definitely better than what I am using.
I seldom got re-quotes from them. Spread is also better as compared to my current brokers.
Exness Executive : Can I get swap free account with "self declaration affidavit signed by notary public or 1st class magistrate."
Striving to Develop & Implement Innovative Ideas
  • #1,582
  • Oct 20, 2014 1:09am Oct 20, 2014 1:09am
Quoting New-Pragati
I had opened 2 accounts with them in my starting trading days after being duped by some bucket shop brokers. (forexcontrol.com,youtradefx.com ,etc) Though I did not make much profits I got my deposit withdrawals without any issues instantly or any questions asked . I closed my accounts with them as they were unable to provide swap free account to me. They had asked for documents which mentioned that my religion was Islam but I don't have any such documents. In my country, religion is not mentioned in any government ids as there might be discrimination...
Dear New-Pragati,

Yes, you may to provide with such document our specialists from the technical support. They will check it and give you an answer.

Thank you!
  • #1,583
  • Oct 20, 2014 1:13am Oct 20, 2014 1:13am
Quoting EXNESS
{quote} Dear New-Pragati, Yes, you may to provide with such document our specialists from the technical support. They will check it and give you an answer. Thank you!
Thanks for your response. I will get in touch with your department.
Striving to Develop & Implement Innovative Ideas
  • #1,584
  • Oct 20, 2014 1:35am Oct 20, 2014 1:35am
Can u email me.. My fren help me so i can recommend him.. He give me rebates DAILY..

Just email me.. Its difficult to pm.. I hate ff interface. Lol.. Sorry.
Quoting profitfarmer
got disenchanted with my IB, exnessrebate.com, for unreliable service, and lack of clear rebates. any suggestions for a decent, transparent IB with daily/weekly rebate, pls don't hold back, and let me know!
bit . ly/fantestimonials
  • #1,585
  • Oct 20, 2014 1:43am Oct 20, 2014 1:43am
Quoting ForMeFact0ry
Can u email me.. My fren help me so i can recommend him.. He give me rebates DAILY.. Just email me.. Its difficult to pm.. I hate ff interface. Lol.. Sorry. {quote}
email sent.
there is always, always another trade!!
  • #1,586
  • Oct 21, 2014 1:43am Oct 21, 2014 1:43am
Email received and link establoshed.
Quoting profitfarmer
{quote} email sent.
bit . ly/fantestimonials
  • #1,587
  • Nov 4, 2014 10:18am Nov 4, 2014 10:18am
Quoting EXNESS
{quote} Dear New-Pragati, Yes, you may to provide with such document our specialists from the technical support. They will check it and give you an answer. Thank you!
Hi , I have opened a new account and am operating it now.
The first trade I tried to enter said "Invalid price". Hope this slippage issue is not very frequent.
Striving to Develop & Implement Innovative Ideas
  • #1,588
  • Nov 4, 2014 8:30pm Nov 4, 2014 8:30pm
Quoting EXNESS
{quote} Dear New-Pragati, Yes, you may to provide with such document our specialists from the technical support. They will check it and give you an answer. Thank you!
Hi , I wanted to know what margin adjustments are done on weekends and holidays. I am using leverage of 1:2000. How will it affect me?
Striving to Develop & Implement Innovative Ideas
  • #1,589
  • Nov 4, 2014 9:20pm Nov 4, 2014 9:20pm
Quoting New-Pragati
{quote} Hi , I wanted to know what margin adjustments are done on weekends and holidays. I am using leverage of 1:2000. How will it affect me?
the way it will affect you is that they will reduce automatically your margin to 1:200 before weekend and holiday.

then they adjust back, but that wont happen with market open, but with a delay, so, if there is a GAP as often there is, you wont have the help of that lower margin to protect you from a margin call.

and also, here needs to mention about the trade only bonus Exness offers. Past weekend, without notice or warning my trade only bonus was removed from my account; nope, not even the daily statement mentions it.
since this was the first for me to carry a position over the weekend with Exness; rather suspicious move.
the simple solution is to refuse bonus at the start. while they can remove it anytime themselves, removing it mid-weekend and with no any trace as notice or statement, is suspicious, and made definitely not my interests in mind, to speak.

well, in the end the trade did lose, not only for the above reasons, however Exness might lose more on the long run; me as a client.
there is always, always another trade!!
  • #1,590
  • Nov 4, 2014 9:58pm Nov 4, 2014 9:58pm
Quoting profitfarmer
{quote} the way it will affect you is that they will reduce automatically your margin to 1:200 before weekend and holiday. then they adjust back, but that wont happen with market open, but with a delay, so, if there is a GAP as often there is, you wont have the help of that lower margin to protect you from a margin call. and also, here needs to mention about the trade only bonus Exness offers. Past weekend, without notice or warning my trade only bonus was removed from my account; nope, not even the daily statement mentions it. since this was the...
Any bonus should be looked at with suspicion. free money (bonus) comes with a lot of strings attached and drawbacks.(my opinion) I keep away from such offers.
So that means the leverage can be reduced from 1:2000 to 1:200. Means where my current margin is $1 then it goes to $10.???
Exness executive : Please clarify.
Striving to Develop & Implement Innovative Ideas
  • #1,591
  • Nov 5, 2014 12:14am Nov 5, 2014 12:14am
Quoting New-Pragati
{quote} Any bonus should be looked at with suspicion. free money (bonus) comes with a lot of strings attached and drawbacks.(my opinion) I keep away from such offers. So that means the leverage can be reduced from 1:2000 to 1:200. Means where my current margin is $1 then it goes to $10.??? Exness executive : Please clarify.
I can clarify to you, lol.
It not only can, IT DOES!

and yes, your margin requirement in that case goes from 1$ to 10$
there is always, always another trade!!
  • #1,592
  • Nov 5, 2014 9:05am Nov 5, 2014 9:05am
Quoting profitfarmer
{quote} I can clarify to you, lol. It not only can, IT DOES! and yes, your margin requirement in that case goes from 1$ to 10$
Thanks for the heads up on this. I checked the exness site and got details about this. Good that you brought it up else I might have been margin called on the weekend.
Any other catches that you would like to share???
Attached Image (click to enlarge)
Click to Enlarge Name: Exness margin Issue.jpg Size: 145 KB
Striving to Develop & Implement Innovative Ideas
  • #1,593
  • Nov 5, 2014 9:39am Nov 5, 2014 9:39am
preferable don't take their bonus.
they can remove anytime, when you would need it for the margin for example.

check your MT4 statement and daily statement everyday.
took me a long time and many upset hours to sort out balance issue difference MT4 vs. Exness's on broker's site.

don't have high hope of support.
they are 24/7...and most case useless beyond mere basics.

watch out for ECN slippage. last few days excessive, I did post somewhere about yen pair spread being 15-20 pips!! even if you not about to enter, a running trade's SL can easily hit by such move.
in contrast, cTrader on another broker, or even Exness's own mini account with floating spread...however they didn't share these "volatile minutes".

if you trade frequent ( I know you do) using an IB might be good idea. but please don't use exnessrebate.com, unrealiable!

I think these points should cover the corners. ( regulation issue excluded here)
of course they have positive things too, multiple way local deposit options, accounts in lots of different currencies, and fast withdrawal.

any specifics beyond, send me a PM, and will go into details if you wish.
there is always, always another trade!!
  • #1,594
  • Nov 6, 2014 4:27am Nov 6, 2014 4:27am
Quoting New-Pragati
{quote} Any bonus should be looked at with suspicion. free money (bonus) comes with a lot of strings attached and drawbacks.(my opinion) I keep away from such offers. So that means the leverage can be reduced from 1:2000 to 1:200. Means where my current margin is $1 then it goes to $10.??? Exness executive : Please clarify.
Dear New-Pragati,

You have been correctly informed, that the conditions of leverage usage are published here https://www.exness.com/forex/leverage

Margin requirements are calculated based on the maximum leverage of 1:200 5 hours before market close. Margin requirements are calculated based on a trading account’s available funds or the leverage set by the client within 3 hours after the market opens. This rule is necessary because of the potential that a price gap may arise when the market opens.

Example of the influence on your margin:
Trade 1 lot of EURUSD will take margin of 50 EUR by the leverage of 1:2000, and 500 EUR by the leverage of 1:200.

Quoting profitfarmer
{quote} Past weekend, without notice or warning my trade only bonus was removed from my account; nope, not even the daily statement mentions it. since this was the first for me to carry a position over the weekend with Exness; rather suspicious move.
Dear profitfarmer,

Could you please inform us about your trading account number (in Private Messages on forum, or via e-mail: [email protected]), so we will be able to examine this case in details (usually traders have different account numbers, so we need to understand, what account number you mean exactly to check the situation).
  • #1,595
  • Nov 6, 2014 4:57am Nov 6, 2014 4:57am
Quoting EXNESS
{quote} Dear New-Pragati, You have been correctly informed, that the conditions of leverage usage are published here https://www.exness.com/forex/leverage Margin requirements are calculated based on the maximum leverage of 1:200 5 hours before market close. Margin requirements are calculated based on a trading account’s available funds or the leverage set by the client within 3 hours after the market opens. This rule is necessary because of the potential that a price gap may arise when the market opens. Example of the influence on your...
dear Julia,

after about 6-7 emails exchanged with support about this issue, without any satisfying answer, today I sent an email to the one mentioned on the page as [email protected] addressing to management this issue, as well a copy went to support to know where we are.
I am sure you can find the case there. the account number involved is #8516459.
there is always, always another trade!!
  • #1,596
  • Nov 7, 2014 5:43am Nov 7, 2014 5:43am
Quoting profitfarmer
{quote} dear Julia, after about 6-7 emails exchanged with support about this issue, without any satisfying answer, today I sent an email to the one mentioned on the page as [email protected] ("[email protected]") addressing to management this issue, as well a copy went to support to know where we are. I am sure you can find the case there. the account number involved is #8516459.
Dear profitfarmer,

Thank you for the information provided above.

You have been correctly informed, that according to Rules for Granting or Withdrawing Bonuses in EXNESS, the company may withdraw a bonus from a client account at any time for any reason.

For example, this situation may happen in case of any signs of the suspicious activity on the trading account.

Our support team has correctly informed you, that it is recommended for you to continue trading. The bonus will be given back, if there won't be any signs mentioned above in the future.

We apologize for a long explanation per e-mails, and hope, that everything is clear now.
  • #1,597
  • Nov 7, 2014 6:55am Nov 7, 2014 6:55am
Quoting EXNESS
{quote} Dear profitfarmer, Thank you for the information provided above. You have been correctly informed, that according to Rules for Granting or Withdrawing Bonuses in EXNESS, the company may withdraw a bonus from a client account at any time for any reason. For example, this situation may happen in case of any signs of the suspicious activity on the trading account. Our support team has correctly informed you, that it is recommended for you to continue trading. The bonus will be...
dear exness representative,

unfortunate, but nothing clear.
acknowledged that exness can and did remove bonus, but never gave a reason, or say "any reason" to why a Saturday! morning was suspicious, and moreover in what way of Saturday morning trading was suspicious to warrant that action!
I still would very much like to learn, so, even though - especially given the nature of Saturdays as non--trading days- I haven't trade any way that morning, suspicious or else, maybe I could avoid not trading that way in the future so such action wont have to take place!

as for how right the support department and the specialist are about the case, let me be allowed to quote from their answer here for everyone's gain:

"Withdrawing bonus on Saturday doesn't mean the trade was on saturday because market was close but based on all trading history
unfortunately in your case we can't explain further more about bonus deduction"

yes, cant explain further...tough it is, but then as I said, the only explanation possible then would be pointing to a forced margin call on Monday open...and yes, that isn't good possibility.

And then:
"Regarding daily statement i was giving an example why sometimes daily statement is not updated , and i mentioned that Daily statement is not reliable if you have open orders especially in calculations because its being updated if you have open orders , please refer to your history tab in MT4...."

since when would any open or closed trade interfere with daily statement to show deposit and withdrawals correctly?
further, given my prolonged problem about exness own calculation vs. MT4 about my trade's profit and subsequently my equity thereafter very recently where exness claimed that mt4 isn't the one correct, it comes out a little funny that now it is.

and as a PS.
asked specifically if mr. Miran is support rep, or what title I should address to him...for ignoring my inquire about this is rude.
the reason for it, that last mail were sent to compliant@... additional support@... got a copy to know about.
but I intended to get the management to know about the case too, not exactly the same as a support rep. without a specific answer.

trade more, deposit more, suspicious trading isn't the words in this case one wants to here...
go and read up just here on forex.com, and will understand what some suspicious means, and why traders wont want to hear such from a broker, without a specific reason.
and god knows, there is zero reason to hear that my trading is anything but normal!!!

with this the case closed, but it is another issue that I don't think should be hidden in all fairness to exness and to myself!
as the goods are put in the open, so the bads too!
there is always, always another trade!!
  • #1,598
  • Nov 10, 2014 4:35am Nov 10, 2014 4:35am
Quoting profitfarmer
{quote} dear exness representative, unfortunate, but nothing clear. acknowledged that exness can and did remove bonus, but never gave a reason, or say "any reason" to why a Saturday! morning was suspicious, and moreover in what way of Saturday morning trading was suspicious to warrant that action! I still would very much like to learn, so, even though - especially given the nature of Saturdays as non--trading days- I haven't trade any way that morning, suspicious or else, maybe I could avoid not trading that way in the future so such action wont...
Dear profitfarmer,

Our support team has correctly informed you about the Rules for Granting or Withdrawing Bonuses in EXNESS, according to them the company is not obligated to inform about the reasons of the bonus withdrawals. And of course we did not mean, that you have made any suspicious trade on Saturday. As I have mentioned above, based on your trading history there could be an assumption of the signs of such activity on your trading account.

Daily Statement is generated in one exact moment. If there are open trades at the time of generation of the Statement, all the parameters like available free margin will be accurate only for the moment of the Daily Statement generation. In your MetaTrader 4 you may see full and reliable information (on the "Account History" tab).
  • #1,599
  • Nov 10, 2014 6:53am Nov 10, 2014 6:53am
Quoting aiming4stars
{quote} How much leverage do you usually trade? Because when I have bigger trades I obviously don't take the risk of letting them run over the weekend... Might get taken out on a sunday gap anyway...
I normally trade with a leverage of 100 to 200. This is an exceptional situation that I am trading with a leverage of 2000.
Striving to Develop & Implement Innovative Ideas
  • #1,600
  • Nov 10, 2014 9:26am Nov 10, 2014 9:26am
Quoting EXNESS
{quote} As I have mentioned above, based on your trading history there could be an assumption of the signs of such activity on your trading account.
funny to hear, really funny.
after all, blowing 95% of my account trading there is really suspicious...oh wait, that happened before on the timeline, so, that was all good then.
the problem started really when I rode that 5% leftover up some...all according to your explanation!
suggest have a look on the forex.com one sided money steal thread, and decided if it is the correct answer to refer suspicious trading, or penalize a trader for such, without ever providing a reason.
suggest you start above post #1 with a look at the voting about the general trader opinion, then once done, think over how it sounds all the above from a broker support person here!

all I can say, even with the extremely slow execution today, I made a little profit, promise will do my best to work hard, -even if your specialist try any or everything to make sure I cant make money-, to recover my losses.
and if I find suspicious activity, any at all, I-unlike exness support- I will give the reasons and proofs.
just as I did for offquote on ECN, wrong balance on mini, or crazy price feed on demo....to mention only a few!
there is always, always another trade!!
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