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  • #4,741
  • May 12, 2014 11:13am May 12, 2014 11:13am
Hi jason,

Those plans to offer stocks under cfd form will that be in the near future or long term plan ? Why I am asking is because there is just no volatility or money to be made by only trading FX and the large cap indices. volatility is obviously yo be found in stocks ! By the way why not add the Russel index ??
So please try to give a time frame so I know if it is time to put my funds with a broker that offers stocks as well.
Enter Signature
  • #4,742
  • May 13, 2014 10:35am May 13, 2014 10:35am
Quoting duxis
{quote} maybe the common sense starts to surface. (FXCM vs SP500) (please don't script fxcm with "short" ," bearish", "selling" => internet sniffing robots)
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here we are
FXCM profits falls 70%

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Here we go again, next step below $11
  • #4,743
  • May 13, 2014 12:24pm May 13, 2014 12:24pm
Quoting Naddmer
Can you explain to me why the Demo (aka TEST) gets a newer version after the live (aka PROD) environment? Does FXCM expect their users to betatest on a live environment?
Hi Naddmer,

There seems to be some confusion here. Updates to a newer build of the MT4 platform are not based on whether you are trading on a demo or live account.

From your description, it sounds like you have two separate copies of MT4: one that was on build 509 which you had been using with your live account, and another on build 625 which you had been using with your demo account.

When you restarted your MT4 platform that was on build 509, MetaQuotes most likely noticed it was a very old version and forced an update to the latest build they offer which is build 646. This update had nothing to do with this particular platform being used for your live account. MetaQuotes would have updated a platform on build 509 just the same, if you were using it for your demo account.

The reason why your MT4 platform that is on build 625 is not automatically updating to build 646 is because MetaQuotes does not force updates to your platform whenever a new build is released. They only force updates when they considers your current build to be old enough to affect stable operation. MetaQuotes considers build 509 to be too old, but they consider build 625 to be new enough for now.

However, if you would like to update the platform you use for your demo account to build 646, you can do this if you download MT4 on our website. That's because whenever you run the MT4 installation file, MetaQuotes will update you to the latest version which is currently build 646.
  • #4,744
  • May 13, 2014 1:34pm May 13, 2014 1:34pm
Quoting johninthai
Hi jason, Those plans to offer stocks under cfd form will that be in the near future or long term plan ? Why I am asking is because there is just no volatility or money to be made by only trading FX and the large cap indices. volatility is obviously yo be found in stocks ! By the way why not add the Russel index ?? So please try to give a time frame so I know if it is time to put my funds with a broker that offers stocks as well.
Hi John,

Our goal is to begin beta testing is the second half of 2014. Your forum profile mentions that you live in Thailand. I can notify you when beta testing is available in your region. For now, I will pass on your suggestion to offer an index CFD for the Russell 2000.
  • #4,745
  • May 13, 2014 5:36pm May 13, 2014 5:36pm
Jason, I would love if FXCM would start offering binary options.

All the existing binary options brokers that I could find look very scammy, the only reputable ones were Saxo Bank (but their binary options are not really binary options) and Dukascopy (but they are in beta).

There was an interview that I can't find right now with a guy working in the forex industry, which had a very compelling story about why binary options will grow hugely in the future, so maybe you should start doing something about this (in case you aren't already).
  • #4,746
  • May 13, 2014 8:16pm May 13, 2014 8:16pm
Quoting Adal
Jason, I would love if FXCM would start offering binary options.
Hi Adal,

I've forwarded your request to our management team and will let you know if we ever decide to offer this.
  • #4,747
  • May 13, 2014 8:17pm May 13, 2014 8:17pm
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  • #4,748
  • May 13, 2014 11:05pm May 13, 2014 11:05pm
Hi Jason,
Yes I live in Thailand, thanks for the heads up.
Enter Signature
  • #4,749
  • May 14, 2014 3:34am May 14, 2014 3:34am
Thank you for your Post Mr. Rodgers, here is my answer.
http://www.forexfactory.com/showthre...07#post7467207
Master Your Setup, Master Your self. (NQoos)
  • #4,750
  • May 14, 2014 4:02am May 14, 2014 4:02am
Quoting Jason Rogers
{quote} Hi Naddmer, There seems to be some confusion here. Updates to a newer build of the MT4 platform are not based on whether you are trading on a demo or live account. ...
Hi Jason,


thanks for your prompt reply. Get me right, please. I really appreciate your work on this forum and on the support and I had to vent off on Sunday.

To avoid any confusion let me summarize what I've understood from your reply:

a.) FXCM does have nothing to do with the MT4 platform upgrade procedure.
b.) Upgrades are handled by MetaQuotes in their own incomprehensible (at least to me) way.
c.) Metaquotes is in complete control of the upgrade process.
d.) The timing of an upgrade of the MT4 platform is completely independent of the type of account.
e.) MT4 can and will silently escalate to system/admin privileges if an upgrade is due.
f.) A forced upgrade to MT4 B646 can only be done by doing a complete new install.


Regarding a/b/c there is the repeatedly issued remark of a moderator in the official MQL forum:

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Which suggests, that $BROKER (e.g. FXCM) has some influence on the upgrade process in some kind.

As far as d) is concerned: If FXCM has some delaying capabilities - like the posting on forum.mql4.com suggests - then use them to prevent violations of best IT practises, please.

e.) is a virus alike behavior after all.

And for f.): Does this process of a new installation guarantee the same result as the Metaquote upgrade process? (e.g. Registry keys, history, binaries?) And when not - where does the result differ? This is documented somewhere, isn't it?

d/e alone are enough in Germany to get some nasty - to say the least - inquiries of the regulators (BAFIN).


Quoting Jason Rogers
{quote}From your description, it sounds like you have two separate copies of MT4: one that was on build 509 which you had been using with your live account, and another on build 625 which you had been using with your demo account....
You got all of that points completely right. Basically it's a separation between Test and Live environment which is commonly seen as a part of good IT practise and which is completely undermined by the upgrade policy of MetaQuotes. Where it is currently unclear whether MetaQuotes or $BROKER is at fault to do the upgrade timings well mannered.

But if you're right about the upgrade timings and MetaQuotes is just jawboning responsibilities to FXCM I would slap a trout into their face if I was FXCM... ;-)


Best regards

Naddmr
  • #4,751
  • May 14, 2014 5:02pm May 14, 2014 5:02pm
Quoting Naddmer
{quote} Hi Jason, thanks for your prompt reply. Get me right, please. I really appreciate your work on this forum and on the support and I had to vent off on Sunday. To avoid any confusion let me summarize what I've understood from your reply: a.) FXCM does have nothing to do with the MT4 platform upgrade procedure. b.) Upgrades are handled by MetaQuotes in their own incomprehensible (at least to me) way. c.) Metaquotes is in complete control of the upgrade process. d.) The timing of an upgrade of the MT4 platform is completely independent of the...
Hi Naddmer,

When MetaQuotes does a force update on old build of MT4, then neither the broker nor the client can prevent this, nor would it be desirable for us to do so. Remember that they developed the software. If they're unwilling to support what they consider to be an outdated version of the platform, there's no assurance it will continue to run properly, if you don't update. That's what happened with your platform running on build 509. It had nothing to do with whether the platform is linked to your demo or live account. It was solely due to the version being deemed out of date by the updater when you launched the platform. The moment you launched the platform, the updater recognized your platform was out of date and updated to the latest version.

As an analogy, Microsoft recently announced that they will no longer support Windows XP. They still provide support for Vista and Windows 7, even though Windows 8 is already available. However, Microsoft now considers XP too old to support. At some point in the future they will most likely announce that Vista will no longer be supported. Later after that, they will say the same thing about Windows 7. Eventually even Windows 8 will be deemed obsolete.

The reason your platform on build 625 hasn't updated automatically yet is because that build is still supported by MetaQuotes. It has nothing to do with whether the platform is linked to your demo or live account. If you would like to update this platform to the latest version available now, you can do this if you download MT4 on our website. That's because whenever you run the MT4 installation file, MetaQuotes will update you to the latest version which is currently build 646. You don't have to uninstall the previous version first. I tried this on my own computer and was able to update from build 625 to build 646 without uninstalling first.
  • #4,752
  • May 14, 2014 5:14pm May 14, 2014 5:14pm
Does FXCM makes any updates on MT4?I'm asking because my MT4 platform lags realy hard atm.
  • #4,753
  • Edited May 15, 2014 7:04am May 14, 2014 5:31pm | Edited May 15, 2014 7:04am
Is anyone else having trouble logging into their trading station or web based accounts ? I cant seem to login on both.

Im unable to select live or demo on trading station
The web based version just keeps on loading but doesnt actually get to the point where I can login ??

EDIT: Im using windows vista (all other computers using 7 - see post below)
It was working fine yesterday morning ...

EDIT 2: Ive installed the latest version of flash and java .. still not working though

OK still cant get it to work. Here is a video showing the problem..

Inserted Video


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  • #4,754
  • May 15, 2014 3:11am May 15, 2014 3:11am
Hmm this is odd. I can login into to the web based platform on every other computer and laptop in the house except for mine ?? I have not tried the trading station platform on the other computers but I would assume it works also. Anyone had this problem before ? Ive tried a system restore on my computer back a few days and that has not helped at all ...still cant login to both TS and WEB ??

Dan
  • #4,755
  • May 15, 2014 12:05pm May 15, 2014 12:05pm
Heloo Jason i got a small issue with my Metatrader from FXCM.Each time that i open it at first click that i make on platform i got this (showing on SS) and them platform just got closed.
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  • #4,756
  • May 15, 2014 7:49pm May 15, 2014 7:49pm
Quoting dan89
Hmm this is odd. I can login into to the web based platform on every other computer and laptop in the house except for mine ?? I have not tried the trading station platform on the other computers but I would assume it works also. Anyone had this problem before ? Ive tried a system restore on my computer back a few days and that has not helped at all ...still cant login to both TS and WEB ?? Dan
I'm having the same problem. I even tried to re install the platform but it want let me log in.
  • #4,757
  • May 15, 2014 8:20pm May 15, 2014 8:20pm
Quoting dan89
Hmm this is odd. I can login into to the web based platform on every other computer and laptop in the house except for mine ?? I have not tried the trading station platform on the other computers but I would assume it works also. Anyone had this problem before ? Ive tried a system restore on my computer back a few days and that has not helped at all ...still cant login to both TS and WEB ?? Dan
Hi Dan,

The fact that you can log into Trading Station Web on your other computers makes me think your main computer might be having a problem with Adobe Flash. First try uninstalling it from your computer, and then download a new copy from here: http://get.adobe.com/flashplayer/

If that doesn't work, it could be the firewall settings on your computer. Your forum profile mentions you live in the UK. If you're unfamiliar with how to change your firewall settings, please call our live customer support toll-free at 0808 234 8789 for help anytime 24 hours a day. You can also use that number to speak with our trading desk, if you need to place or modify orders over the phone.
  • #4,758
  • May 15, 2014 8:22pm May 15, 2014 8:22pm
Quoting Checkz
{quote} I'm having the same problem. I even tried to re install the platform but it want let me log in.
Hi Checkz,

Please follow the steps provided in my previous post and let me know if that resolves the issue for you.

Thanks,
Jason
  • #4,759
  • May 15, 2014 8:33pm May 15, 2014 8:33pm
Quoting BogiFX
Does FXCM makes any updates on MT4?I'm asking because my MT4 platform lags realy hard atm.
Quoting BogiFX
Heloo Jason i got a small issue with my Metatrader from FXCM.Each time that i open it at first click that i make on platform i got this (showing on SS) and them platform just got closed. {image}
Hi Bogi, we haven't made any changes on our end recently. Can you confirm the build number of your MT4 platform? (go to Help > About)
  • #4,760
  • May 16, 2014 4:20am May 16, 2014 4:20am
Quoting Jason Rogers
{quote} Hi Dan, The fact that you can log into Trading Station Web on your other computers makes me think your main computer might be having a problem with Adobe Flash. First try uninstalling it from your computer, and then download a new copy from here: http://get.adobe.com/flashplayer/ If that doesn't work, it could be the firewall settings on your computer. Your forum profile mentions you live in the UK. If you're unfamiliar with how to change your firewall settings, please call our live customer support toll-free at 0808 234 8789...
Hi Jason, I have tried uninstalling and re installing flash player but ive still got the same problem. Im not sure how to change the firewall settings but Im sure its not that. I have been using both TS and WEB for a long time and this problem suddenly occured just a few days ago.

Dan
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