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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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  • #1,261
  • Oct 18, 2013 5:28pm Oct 18, 2013 5:28pm
so the last situation now , i have received answer to my ticket that the specialists have reviewed the problem and said that there was no price gap at the tick price volume.
So that answer made me now 100% sure that there was a problem because up till now i didn't get a convincing answer so if they are right then most probable that there was a delay in updating the price on my chart, so let me ask the company representative in the forum :
1- when the problem is due to delay in updating the price on chart that lead to a loss, isn't it a fault from the company side and i have the right to get back my money?
2- when the problem is due to delay in updating the price on chart, will that be clear on the company tick price volume?

Finally i will never let my right go
  • #1,262
  • Oct 21, 2013 4:01am Oct 21, 2013 4:01am
Oh Exness, thanks a lot that you has warned about swindlers! I have an acc on fb and one day I received a letter from a girl who said that she is exness's parnter IB. But I didn't answer to her because it was really strange to my mind. Ok thx exness, I saved my money.
  • #1,263
  • Oct 22, 2013 6:32am Oct 22, 2013 6:32am
Quoting fadyvictor
so the last situation now , i have received answer to my ticket that the specialists have reviewed the problem and said that there was no price gap at the tick price volume. So that answer made me now 100% sure that there was a problem because up till now i didn't get a convincing answer so if they are right then most probable that there was a delay in updating the price on my chart, so let me ask the company representative in the forum : 1- when the problem is due to delay in updating the price on chart that lead to a loss, isn't it a fault from...
Dear fadyvictor!

Reason for the gap on your chart may indicate that local data on your terminal was not synchronized with the server data. I would like to remind you that candles are just a representation of tick history which is the basis for every order execution. You need to understand that only trader can provide all necessary conditions for the trading software.

From the server side, we've providing ability to connect and receive quotes for our clients, and unable to do more. When server is down, it is easy to understand because there is no connection and orders are not executed, including pending orders and Stop Outs which are executed by the server itself without need of running client terminal. In such cases clients' losses are subject for compensations surely. But here in this situation there are no reasons to reconsider orders results.
  • #1,264
  • Oct 24, 2013 1:19am Oct 24, 2013 1:19am
Quoting Patrik_Forex
Oh Exness, thanks a lot that you has warned about swindlers! I have an acc on fb and one day I received a letter from a girl who said that she is exness's parnter IB. But I didn't answer to her because it was really strange to my mind. Ok thx exness, I saved my money.
Yeah...if the girl wrote to me, I wouldn't answer to her too.
It's very stupid to give the passwords to strangers who promise you a lot of money.

But nevertheless, thanks, Exness for notifying us!
very nice, good price..!
  • #1,265
  • Oct 25, 2013 2:58am Oct 25, 2013 2:58am
I'm so angry on these swindlers cause it's really hard to earn money trading on forex and they try to steal our money!!!
  • #1,266
  • Oct 27, 2013 6:46pm Oct 27, 2013 6:46pm
Is nothing new I got for EJ 11 spreads to many manipulation I thi nk
  • #1,267
  • Oct 28, 2013 4:26am Oct 28, 2013 4:26am
Quoting mara1
Is nothing new I got for EJ 11 spreads to many manipulation I thi nk
Dear mara1!

It is nonsense for EXNESS to manipulate the clients' orders as it values industry reputation as a responsible market maker. Please, send to my email [email protected] or through PM on this forum the information about such widening of the spread (the date, time and financial instrument). I assure you that we will thoroughly examine this situation.

Also I would like to remind you that spreads in our company are dynamic. Our dynamic spreads reflect the current market situation of the demand and supply interaction for the certain financial instruments: usually they are tight. But sometimes it can become wider, for example, at the moment of publishing important economic news or at the market opening or during the change of trading sessions, but such widening is predictable and it doesn't last for a long.
  • #1,268
  • Oct 28, 2013 11:18pm Oct 28, 2013 11:18pm
Quoting EXNESS
{quote} Dear fadyvictor! Reason for the gap on your chart may indicate that local data on your terminal was not synchronized with the server data. I would like to remind you that candles are just a representation of tick history which is the basis for every order execution. You need to understand that only trader can provide all necessary conditions for the trading software. From the server side, we've providing ability to connect and receive quotes for our clients, and unable to do more. When server is down, it is easy to understand because there...

i would like to remind you that i have another exness real account that i run from the same pc and this gap didn't appear there.
one more thing if the problem as you said, then when i start up the platform tthen the chart should be refreshed and updatted and this gap disappear, but its permanently there which means that there was problem from your server side
  • #1,269
  • Oct 29, 2013 5:46am Oct 29, 2013 5:46am
Hey guys!

Did you see a good news from Exness about Mini accounts?
They increased number of opened positions from 50 to 100
  • #1,270
  • Oct 30, 2013 4:26am Oct 30, 2013 4:26am
Quoting fadyvictor
{quote} i would like to remind you that i have another exness real account that i run from the same pc and this gap didn't appear there. one more thing if the problem as you said, then when i start up the platform tthen the chart should be refreshed and updatted and this gap disappear, but its permanently there which means that there was problem from your server side
Dear fadyvictor!

I would like to notice that there is a limit to the quantity of bars in MetaTrader 4 terminal. It means that those candles are not stored already on the server, that is why they didn't appear after refreshing of the chart.
May I remind you that our specialists provided you with the tick history, so that you can see and check thoroughly all the calculations.
  • #1,271
  • Oct 30, 2013 4:35am Oct 30, 2013 4:35am
Quoting EXNESS
{quote} Dear mara1! It is nonsense for EXNESS to manipulate the clients' orders as it values industry reputation as a responsible market maker. Please, send to my email [email protected] or through PM on this forum the information about such widening of the spread (the date, time and financial instrument). I assure you that we will thoroughly examine this situation. Also I would like to remind you that spreads in our company are dynamic. Our dynamic spreads reflect the current market situation of the demand and supply interaction for the certain...

Iff for you eur/jpy spread 11 pis is normaly than I cant see anithing more

Fact is whidrawal is fast from company!!
  • #1,272
  • Oct 30, 2013 6:49am Oct 30, 2013 6:49am
Quoting mara1
{quote} Iff for you eur/jpy spread 11 pis is normaly than I cant see anithing more Fact is whidrawal is fast from company!!
Dear mara1!

The minimal spread for the currency pair EURJPY is 1,2 point, the average spread is 2.5 points (for Mini accounts). But as I already said the spread can widen under some circumstances such as the moment of publishing important economic news or the market opening or the change of trading sessions, but such widening is predictable and it doesn't last for a long.


In this connection, I kindly ask you one more time to provide me with the additional information, when there was such widening of the spread, to my email [email protected] for the detailed examination of the situation.
  • #1,273
  • Oct 30, 2013 10:05am Oct 30, 2013 10:05am
Probably 11 spread is 1.1 spread.
  • #1,274
  • Oct 30, 2013 10:37am Oct 30, 2013 10:37am
Quoting MoreYummy
Probably 11 spread is 1.1 spread.
Bro Im 11 year fx trader when I say 11 it wass 11 spread not 1.1
  • #1,275
  • Oct 30, 2013 3:13pm Oct 30, 2013 3:13pm
Alright,

let us know what happens .
What pairs do you trade most?
  • #1,276
  • Oct 31, 2013 3:32am Oct 31, 2013 3:32am
Quoting MoreYummy
Alright, let us know what happens . What pairs do you trade most?
As far as i understood eurjpy
  • #1,277
  • Nov 1, 2013 5:21am Nov 1, 2013 5:21am
Quoting Suomi
Hey guys! Did you see a good news from Exness about Mini accounts? They increased number of opened positions from 50 to 100
That's what I need for my EA!
  • #1,278
  • Nov 5, 2013 4:55am Nov 5, 2013 4:55am
Quoting aiming4stars
{quote} I don't think a FX trader with 11 years of trading experience calls other \"bro\" What time did you see a spread of 11 pips on EJ? Let me guess at 22 GMT Or at Tokyo open with a big news
You read my thoughts. I just wanted to write almost the same)
  • #1,279
  • Nov 5, 2013 11:25pm Nov 5, 2013 11:25pm
11 years... 11 pips... Sounds mystically!))))
  • #1,280
  • Nov 6, 2013 11:43pm Nov 6, 2013 11:43pm
Quoting Patrik_Forex
11 years... 11 pips... Sounds mystically!))))
Hit the bull's eye! LOL))
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