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  • #3,921
  • Aug 26, 2013 12:02pm Aug 26, 2013 12:02pm
Quoting gsbharaj
i have submitted all my documents. now when can i expect my account to be unlocked and ready for trading? and one thing more. how to know that whether i have oped for dealing desk or no dealing desk?
Hi gsbharaj,

Our privacy policy does not allow me to discuss your account publicly. I received your email on Friday and responded back. If you have additional questions then the fastest method to check on the account is by using live chat or calling in by phone. Please feel free to email me if you have any questions.

Jason
  • #3,922
  • Aug 27, 2013 12:16am Aug 27, 2013 12:16am
Hi Jason,

Seems my SPX500 and other indices charts are still not going further back then 2009 ? Is FXCM working on that now or is this only foreseen for the future ?
I think most traders like to check historical chart prices especially with indices.
Enter Signature
  • #3,923
  • Aug 27, 2013 1:04am Aug 27, 2013 1:04am
why is fxcm live chat offline. there have been no reply yet. been 3 days.
Come tomorrow, I'll wake up new
  • #3,924
  • Aug 27, 2013 1:06pm Aug 27, 2013 1:06pm
Quoting johninthai
Hi Jason, Seems my SPX500 and other indices charts are still not going further back then 2009 ? Is FXCM working on that now or is this only foreseen for the future ? I think most traders like to check historical chart prices especially with indices.
Hi johninthai,

We've temporarily had to reduce the historical data available on Trading Station in order to implement some upgrades to how the data are stored. We intend to restore these data as part of our next update to the platform in addition to providing even more historical data. I'll make another post here when the additional data are available on Trading Station.


Jason
  • #3,925
  • Aug 27, 2013 1:10pm Aug 27, 2013 1:10pm
Quoting gsbharaj
why is fxcm live chat offline. there have been no reply yet. been 3 days.
Hi gsbharaj,

FXCM live chat is not available from all countries unfortunately. If you are unable to access live chat, then you will need to use email or phone support.

Jason
  • #3,926
  • Aug 28, 2013 2:27am Aug 28, 2013 2:27am
Hi,

I ahve a problem with FXCM MT4 platform. bid and ask on market watch window are different from what is on the chart (see ttached chart for a snap shot).

When I called support (many times) I had two Ansewrs:

- prices on the chart are indicative!
- It is because I'm on a discounted spread deal with FXCM!

honestly I'm not convinced. Did any one faces such issue? is there away to solve it

Many thanks
Attached Image (click to enlarge)
Click to Enlarge Name: metafxcm.jpg Size: 213 KB
  • #3,927
  • Aug 28, 2013 8:35am Aug 28, 2013 8:35am
Quoting faheem999
Hi, I ahve a problem with FXCM MT4 platform. bid and ask on market watch window are different from what is on the chart (see ttached chart for a snap shot). When I called support (many times) I had two Ansewrs: - prices on the chart are indicative! - It is because I'm on a discounted spread deal with FXCM! honestly I'm not convinced. Did any one faces such issue? is there away to solve it Many thanks
Hi faheem,

I'm not familiar with the details of what may be occurring, but I would be happy to get more information to help. Can you please email me at [email protected] with the account number and whether it is a demo or live account.

Jason
  • #3,928
  • Aug 28, 2013 8:58am Aug 28, 2013 8:58am
Monday is a bank holiday in the US which means a change to rollover and certain CFD trading hours.

1. Rollover: There will be 5x rollover for all TRY (Turkish Lira) pairs and 4x rollover for all other pairs today. On Friday there is 0 rollover for all pairs. This information is always available on the DailyFX Monthly Rollover Calendar.

2. CFD Holiday Hours: Below are the trading hours for CFD's which are impacted by the holiday on Monday September 2. This schedule is representative of our intended hours. Should market conditions dictate, we will deviate from this schedule.

http://img90.imageshack.us/img90/6127/9s3q.png


Let me know if you have any questions.

Jason
  • #3,929
  • Aug 28, 2013 4:33pm Aug 28, 2013 4:33pm
Hi Jason.

I opened a FXCM demo account for Ninja Trader, to test their pitchfork tool, and I'm having also a problem with the data feed.

USD/JPY and EUR/USD oldest data is from 2011.

SO, how can we use it if we can't get enough data to perform a long term study?
  • #3,930
  • Aug 28, 2013 5:19pm Aug 28, 2013 5:19pm
Jason
debit cards issued in what countries cannot be used for funding?
what is monthly limit for card funding?
is there any US -based tax/other forms that international traders must fillout when sign up?

- if I am nont a US resident - on which fxcm website should I register?

rgds
always draw trendlines
  • #3,931
  • Aug 28, 2013 5:56pm Aug 28, 2013 5:56pm
does FXCM have any plans to offer ctrader?
  • #3,932
  • Aug 29, 2013 9:51am Aug 29, 2013 9:51am
Quoting jsr
Hi Jason. I opened a FXCM demo account for Ninja Trader, to test their pitchfork tool, and I'm having also a problem with the data feed. USD/JPY and EUR/USD oldest data is from 2011. SO, how can we use it if we can't get enough data to perform a long term study?
Hi jsr,

NinjaTrader will be adding more historical data over the upcoming weekends while trading is closed. For now, I would recommend visiting the connection guide to download the most up to date data http://www.ninjatrader.com/Connectio...tion-Guide.php. Please also make sure you are using the latest build, 15. You can check your software build by clicking on Help > About inside the platform.


Jason
  • #3,933
  • Aug 29, 2013 11:04am Aug 29, 2013 11:04am
Thanks for your reply Jason.

I followed NinjaTRader's instructions, but I still have the same problem.

Also, I have the latest version of NT: 7.0.1000.15

I'll wait for the updates.
  • #3,934
  • Aug 29, 2013 12:38pm Aug 29, 2013 12:38pm
Quoting tk5
Jason debit cards issued in what countries cannot be used for funding? what is monthly limit for card funding? is there any US -based tax/other forms that international traders must fillout when sign up? - if I am nont a US resident - on which fxcm website should I register? rgds
Hi tk5,

FXCM is unable to accept credit card deposits from the following countries: Nigeria, Indonesia, Pakistan, Romania, Bulgaria, Bosnia + Herzegovina, Lithuania, Macedonia, Montenegro, and St. Helena. If you are in one of these countries, the alternative is to deposit by bank wire. If you reside in a country where we have an office or affiliate, then you should open through the website for that office such as US fxcm.com, UK fxcm.co.uk, Australia fxcm.com.au. If not, you can open through www.fxcm.co.uk . The full list of our offices and affiliates can be found here http://www.fxcm.co.uk/support/intern...sites-offices/ . Tax documents are not required for FXCM UK, and you can find a complete list of frequently asked questions regarding necessary documents for opening an account on our website http://www.fxcm.co.uk/support/faq/documents-forms/ . And as always, please keep in mind that your deposited capital is at risk when trading.

Jason
  • #3,935
  • Aug 29, 2013 12:43pm Aug 29, 2013 12:43pm
Quoting PeterE
does FXCM have any plans to offer ctrader?
Hi Peter,

While there aren't plans to offer cTrader platform in the near future, FXCM is always open to expanding our offerings based on client demand. It really depends on the level of interest we get from clients and whether it makes sense considering the cost of launching the product.

Jason
  • #3,936
  • Aug 29, 2013 3:35pm Aug 29, 2013 3:35pm
thanks for the reply

Quoting Jason Rogers
{quote} Hi Peter, While there aren't plans to offer cTrader platform in the near future, FXCM is always open to expanding our offerings based on client demand. It really depends on the level of interest we get from clients and whether it makes sense considering the cost of launching the product. Jason
  • #3,937
  • Aug 30, 2013 1:14pm Aug 30, 2013 1:14pm
Quoting Jason Rogers
2. CFD Holiday Hours: Below are the trading hours for CFD's which are impacted by the holiday on Monday September 2. This schedule is representative of our intended hours. Should market conditions dictate, we will deviate from this schedule. {image} Let me know if you have any questions. Jason
A reminder before the close of trading today to be aware of the changes to certain CFD products (ATTACHED) due to the Monday bank holiday in the US, and that there is 0 rollover today for all currency pairs.

I will be out of the office on Monday so any questions will be answered on Tuesday. I hope everyone is looking forward to next week because the economic calendar is loaded with events: RBA rate decision, Australia GDP, BOC rate decision, BOJ rate decision, BOE Rate Decision, ECB rate decision, US Non-Farm Payroll, and lots more!

Have a great weekend!

Jason
Attached Image
  • #3,938
  • Aug 30, 2013 6:00pm Aug 30, 2013 6:00pm
Hi Jason and everybody

I couldnt find proper Q/A thread here so I decided to ask sth about Rollover.

I attached screenshot of my fxcm demo...

I dont get two things regarding Rollovers.

1. as we know interest rate EUR is 0.50% and for USD its 0.125%. As you can see I have three Buy positions each 1 mln...now considering I bought EUR which has higher interest rate thans USD why Rollover is in minus? While GBP also has 0.50%, and on Buy position but there I have profit?

2. Does Profit or Loss condition of a position (in my case all are minus) affect Rollover P/L? if yes, how?.

interest rates I get from here
http://www.topforexnews.com/interest-rates-table/



thanks!
Attached Image (click to enlarge)
Click to Enlarge Name: fxcm.jpg Size: 196 KB
always draw trendlines
  • #3,939
  • Sep 3, 2013 2:00pm Sep 3, 2013 2:00pm
Quoting tk5
Hi Jason and everybody I couldnt find proper Q/A thread here so I decided to ask sth about Rollover. I attached screenshot of my fxcm demo... I dont get two things regarding Rollovers. 1. as we know interest rate EUR is 0.50% and for USD its 0.125%. As you can see I have three Buy positions each 1 mln...now considering I bought EUR which has higher interest rate thans USD why Rollover is in minus? While GBP also has 0.50%, and on Buy position but there I have profit? 2. Does Profit or Loss condition of a position (in my case all are minus) affect...
Hi Tk5,

Great questions! First, the floating profit or loss has no bearing on the rollover interest you will earn or pay at 5pm New York time for trades that you have open at that time. Second, while you are correct that 0.5% is the rate for the Euro set by the European Central Bank, that is only a target rate.

The actual interest rate that applies to overnight positions is determined by the interbank market. This rate is called the London Interbank Offered Rate (LIBOR). As you can see from this link, the overnight Euro LIBOR is currently only 0.045%, much less than the 0.5% target set by the ECB: http://www.global-rates.com/interest...euro/euro.aspx

The overnight USD LIBOR is around 0.12%: http://www.global-rates.com/interest...an-dollar.aspx

Since the overnight LIBOR for the US Dollar is slightly higher than the overnight LIBOR for the Euro, you will earn rollover interest for short EUR/USD positions, and pay rollover interest for long EUR/USD positions that are open at 5pm New York time. These rates can also be seen on the front page of DailyFX.com at the bottom right.

http://img7.imageshack.us/img7/5195/8dy2.png


Jason
  • #3,940
  • Sep 3, 2013 8:34pm Sep 3, 2013 8:34pm
Mrs Rogers I would like to ask you a question.

What is the logic behind a tighter spread on the DD fxcm structure?

I understand that on the DD model, fxcm takes the other side of my trade but I don't see how
based on this point alone fxcm can make money enough to justify tighter spreads.

Now if DD means terrible slippages, platform freezing, re cotes etc Than it would make sense.

Would you enlighten me on this matter please?

Thanks.
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