Wooooohooooo or Boooooohooooo
- #3,741
- Jun 11, 2013 10:33pm Jun 11, 2013 10:33pm
- Joined Mar 2012 | Status: Gold anyone | 6,524 Posts
- #3,748
- Jun 12, 2013 2:24am Jun 12, 2013 2:24am
- | Joined Jul 2011 | Status: Trader | 1,355 Posts
problems with GBP demo server too.. There goes my dollar index for today 
I found some missing candle FXCM MT4. note the yellow shaded area: {image} compare it to the chart from another broker {image} what there is to experience the same thing?
Forex is a - High Profit, Controllable Risk - Business
- #3,754
- Jun 12, 2013 10:01am Jun 12, 2013 10:01am
- Joined Jun 2009 | Status: FXCM Representative | 5,808 Posts
- #3,755
- Jun 12, 2013 10:05am Jun 12, 2013 10:05am
- Joined Jun 2009 | Status: FXCM Representative | 5,808 Posts
- #3,757
- Jun 12, 2013 10:21am Jun 12, 2013 10:21am
- Joined Jun 2009 | Status: FXCM Representative | 5,808 Posts
I found some missing candle FXCM MT4. note the yellow shaded area: {image} compare it to the chart from another broker {image} what there is to experience the same thing?
{quote} mine too...
- Go to Tools > History Center
- Select the Currency Pair you want to reload
- Highlight all the data on the right hand side
- Click on the Delete button
http://img607.imageshack.us/img607/3...torycenter.png
When you reload your charts, you should find that the missing candles have been restored.
- #3,760
- Jun 13, 2013 2:33am Jun 13, 2013 2:33am
{quote} I sent another email and have received a reply from your Trade Audit Committee. He still maintains that the 20+ pips slippage is valid but refuses to send me anything that shows 96.495 was a valid price during that time. Why is FXCM, a publicly-traded company handling a trade audit so unprofessionally? Have a look at my screenshot, USD/JPY was nowhere near 96.495 at 06/06/2013 12:29:18, USD/JPY did not reach 96.495 until more than a minute later. This really looks more like an error than slippage. {image}
Client files a trade audit:
- if this is new client and s/he hasn't submit any case similar to this then provide good faith credit
- if not, pretend that a comprehensive review has been done and there was no error on the system
and give client a lecture on try to use limit order instead
This will filter a few cases (say out 100 cases, only 50 cases go to stage 2), but some determine to follow it up, then you are now in compliant dept. same thing, if this is your first or second cases, you may get "good faith" credit, then no, no and no
In my cases, I used TS2, if an entry order is set and filled on the same day, there is no way (from client point of view) to know if there is slippage or not. So I think, in reality, there are a lot more slippages in my account. When I filed my trade audits, I got credit adjustment for first time of a type of error. So if the error is slippage then on the first case of slippage, I am likely to get credit, but no more next time, same with weekend gap ....
Then I took them to compliant dept, same protocol: first time dispute then ok I got credit, after, no matter how right I think I am, it is still no.
At the end, this is what I got:
For stop entry order, slippage 2 pips, 5 ,10, 25 pips (fyi, I ignore all slippage less than 1 whole pip)
For limit order, I got at least three cases of buy limit order and the ask price has gone under the limit price but no filled, fxcm replied saying that there is not enough liquidity at that time so there was no matched or better price to fill my order (all limit orders are <50K or 0.5 lot)
I guess the only option left is to go to The Financial Ombudsman Service. See how they make you running through hoops and feel exhausted
At the end of the day, it just takes way too much time and energy on the administrative task.
That's my experience.
Thanks