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  • #3,541
  • Apr 10, 2013 3:38pm Apr 10, 2013 3:38pm
Quoting Jason Rogers
Great question! Requotes occur when a trader makes an order for a specified price, but the order is manually rejected by their broker's dealing desk. This is done because filling the order at the original price would mean a loss for the dealing desk. The dealer sends a new price back to the trader, often a worse price, which they can either accept or reject. Requotes can slow down your trading. FXCM does not requote. On our No Dealing Desk (NDD) forex execution model, your order is executed at the best available price based on competing quotes from...
Good explanation. Thank you Jason!
  • #3,542
  • Apr 11, 2013 6:00am Apr 11, 2013 6:00am
Quoting Jason Rogers
Hi Espen, Yes, it's possible to remove the 20-symbol restriction on Trading Station. To do so, please send an email to [email protected] referencing your account number and request that the 20-symbol restriction be removed from the account. Jason
Thank you Jason, appreciate it.
  • #3,543
  • Apr 11, 2013 11:31am Apr 11, 2013 11:31am
when is the updated ninja data going to be fixed ? it takes so long to open a chart
  • #3,544
  • Apr 12, 2013 7:24am Apr 12, 2013 7:24am
Quoting benrock
when is the updated ninja data going to be fixed ? it takes so long to open a chart
Hi Benrock,

I apologize for the long wait times you have encountered in loading price data on our Ninja Trader charts. We determined the cause of this issue was that every time a chart loads on the platform, it pulls the data through the API, and the data was not saved locally. Since the API can only retrieve 300 bars at a time, this leads to long wait times when a large amount of data (a wide date range for the chart) is requested. This happens every time the chart is opened, even if you had already loaded the data in past.

Previously, I mentioned to you that we will be making an update that will fix how the charts load data, unfortunately that update has since been postponed to include other things. While, I don't have a date yet for when the update will be rescheduled, I can offer you and other NinjaTrader account holders a solution in the meantime: the Historical Data Downloader (HDD).

HDD allows you to quickly and easily import mountains of price data directly from FXCM, making it possible to back-test strategies with up to 10 years of data. It will retrieve the data and save it locally. That way NinjaTrader doesn’t have to download it through the API every time. HDD retails for $499 at FXCMapps.com, but we are currently making it available for free to live FXCM NinjaTrader clients.

To get your free copy of HDD, please shoot me a private message.

Jason
  • #3,545
  • Apr 21, 2013 11:55am Apr 21, 2013 11:55am
Quoting lucmat
Hi all! Is there anyone that can tell me how to connect in realtime price data from FXCM Trading Station to excel? I have a macro in excel that refreshes data every 5 minutes with dde (it deletes the first data and add the last one: so I have always the same numbers of cells in excel); but with new version of windows (windows 7 and windows server 2008) this macro doesn't work! Anyone can help me or tell me another way to connect marketscope or metatrader to excel? Thanks Lucmat
Hi everyone!!
I'm a new member of this great and useful forex forum.
I'm implementing a new forex strategy, but, to go ahead on my job i need an excel spreadsheet that refreshes data every 5 minutes with dde ( as "lucmat" said: it deletes the first data and add the last one, it have always the same numbers of cells).
Could anyone help me?
  • #3,546
  • Apr 21, 2013 8:00pm Apr 21, 2013 8:00pm
Hi everyone,
I got two questions:
1- Today the market opened on a gap down my TP and i was surprised when the platform was frozen for a certain time and when it became active the price was above my TP, so why it did not trigger my TP and close the position??
2-Why i cannot set two different TP on two lots on the same currency pair?
  • #3,547
  • Apr 22, 2013 12:18pm Apr 22, 2013 12:18pm
Quoting FrankyForex
{quote} Hi everyone!! I'm a new member of this great and useful forex forum. I'm implementing a new forex strategy, but, to go ahead on my job i need an excel spreadsheet that refreshes data every 5 minutes with dde ( as "lucmat" said: it deletes the first data and add the last one, it have always the same numbers of cells). Could anyone help me?
Hi FrankyForex,

Welcome to the forum

As I mentioned to Lucmat, you should be able to populate the data to Excel using DDE (Dynamic Data Exchange). Below are links for DDE instructions for MarketScope and MT4. If you have further questions, you can post them on those websites (FXCodeBase.com for MarketScope and MQL4.com for MT4), and the programmers on those sites can provide assistance.

 

  1. MarketScope: http://fxcodebase.com/code/viewtopic.php?f=31&t=4159
  2. MT4: http://www.mql4.com/search#!keyword=DDE


Jason

  • #3,548
  • Apr 22, 2013 1:35pm Apr 22, 2013 1:35pm
Quoting Ab4x
Hi everyone, I got two questions: 1- Today the market opened on a gap down my TP and i was surprised when the platform was frozen for a certain time and when it became active the price was above my TP, so why it did not trigger my TP and close the position?? 2-Why i cannot set two different TP on two lots on the same currency pair?
Hi Ab4x,

I'm happy to look into why your limit (TP) order was not triggered, but will need some more details from you in order to do this.

 

  1. What currency pair were you trading?
  2. What was your take profit level?
  3. What time did you see the charts hit that price?


Speaking of charts, it's important to keep in mind that when you have a short position, your limit order to take profit on that trade will be triggered based on the ask price in the market. That is the price you can buy at. By default, the Trading Station charts will show you the bid price in the market. That's the price you can sell at. The ask price is usually 1 to 2 pips above the bid price because of the spread. However, during news announcements or other times of illiquidity when spreads can widen, that difference can be even greater.

http://media.dailyfx.com/sales/micro...s/bidask12.png


You can view the ask price at the time in question on the Trading Station charts by clicking on the "A" button in the toolbar as shown above. That way you can see if the ask price went low enough to trigger your limit (TP) order. I also want you to know that if you ever have questions about the execution of a particular trade, you can always log a case to be reviewed by the Trade Audit Committee. If there was an error on our part, we will make the appropriate correction to your account.

Finally, in regards to your question about setting two different take profit orders for your trade, this is possible on the Trading Station.

As an example, suppose you bought 100k EUR/USD at 1.3000. You could create one entry order to sell 40k EUR/USD at 1.3100, and another entry order to sell 60k EUR/USD at 1.3200. When these entry orders are triggered they will each offset part of your long position. This link has a video on how to create entry orders: http://www.fxcm.com/products/trading...b/order-types/

Welcome to the forum

Jason
  • #3,549
  • Apr 23, 2013 8:42pm Apr 23, 2013 8:42pm
Jason,

What's going on with FXCM?

Aggressive bid to acquire Gain Capital ( I think you should not acquire them for that price) and then I read that FXCM has launched FXCM Markets (unregulated broker). Are you starving for additional trading volumes? I assure you, I hardly know you for your recent activities.
  • #3,550
  • Apr 24, 2013 11:45am Apr 24, 2013 11:45am
FXCM Mobile could benefit from one click trading option greatly.
Trax Tibidax Tibidox...
  • #3,551
  • Apr 24, 2013 1:08pm Apr 24, 2013 1:08pm
Quoting slovforex
Jason, What's going on with FXCM? Aggressive bid to acquire Gain Capital ( I think you should not acquire them for that price) and then I read that FXCM has launched FXCM Markets (unregulated broker). Are you starving for additional trading volumes? I assure you, I hardly know you for your recent activities.
Hi Slovforex,

I'm not able to discuss the proposed acquisition, but you can listen to the conference call and read the FAQ's on our Investor Relations page.

Just as FXCM launched dealing desk execution for traders that specifically requested it, likewise we are offering FXCM Markets for traders that have asked for specific products and services. FXCM Markets is meant as a solution for traders who are already with unregulated brokers. These traders put factors such as greater leverage, lower costs and the ability to earn interest on deposits above traditional concerns such as regulatory oversight and financial stability. Unfortunately, that has meant these traders had to trust their money with brokers that are sometimes very small companies with little information available regarding their operations and finances.

As a publicly-traded company, FXCM is subject to SEC regulations regarding accounting and the regular reporting of our finances. Clients of FXCM Markets can benefit from this transparency. For the people already trading with unregulated brokers, FXCM Markets can address their key priorities in choosing a broker, while providing them with the added confidence that comes from our financial strength, 24-hour customer support, global offices where you can see our staff face-to-face, and the educational and technical resources of an industry leader.

We encourage our clients to trade through one of FXCM's various regulated entities, but offer FXCM Markets to traders who are interested and who do not reside in one of the countries where FXCM is regulated, namely the US, the UK, France, Germany, Australia, and Japan.

Jason
  • #3,552
  • Apr 24, 2013 1:19pm Apr 24, 2013 1:19pm
Quoting masterpiecefx
FXCM Mobile could benefit from one click trading option greatly.
Hi MasterpieceFX,

It's something we considered, but the concern with touch screens on mobile devices has been that one-click trading could result in many accidental trades

Jason
  • #3,553
  • Apr 26, 2013 2:00am Apr 26, 2013 2:00am
Hi,

I'm having issues with your webtrader, it keeps disconnecting after about 5-10 minutes. It's the same whether I use Navigator, Chrome, Firefox or Opera, or if I use a Mac or Windows, it keeps happening. I've tried two different internet connections, one of which is 50MB fiber optic. Is this something you are having issues with and is being worked on, or is it just me?
  • #3,554
  • Apr 26, 2013 10:17am Apr 26, 2013 10:17am
Quoting espen
Hi, I'm having issues with your webtrader, it keeps disconnecting after about 5-10 minutes. It's the same whether I use Navigator, Chrome, Firefox or Opera, or if I use a Mac or Windows, it keeps happening. I've tried two different internet connections, one of which is 50MB fiber optic. Is this something you are having issues with and is being worked on, or is it just me?
Hi Espen,

We have not had reports of this from other users. I've been logged into my own account using Trading Station Web all morning without any issues. In trying to troubleshoot your tech issue, the first questions that come to my mind are the following:

 

  1. Are you using a wireless internet connection? If so, try a hardline connection.
  2. You mentioned that you have access to a Windows machine. Have you tried logging into Trading Station Desktop?
  3. Are you trying to log in from more than one location at a time? If so, we might need to change the account settings to allow for multi-session access.


Most importantly, if you have any live trades you need to manage right now, please remember that you can call our trading desk anytime 24 hours a day to place orders by phone. If the suggestions I mentioned above don't resolve this tech issue for you, please contact our 24-hour live customer service, and they will help you troubleshoot this issue in real-time.

Jason

  • #3,555
  • Apr 26, 2013 5:51pm Apr 26, 2013 5:51pm
Quoting Jason Rogers
{quote} Hi Espen, We have not had reports of this from other users. I've been logged into my own account using Trading Station Web all morning without any issues. In trying to troubleshoot your tech issue, the first questions that come to my mind are the following: Are you using a wireless internet connection? If so, try a hardline connection. You mentioned that you have access to a Windows machine. Have you tried logging into Trading Station Desktop? Are you trying to log in from more than one location at a time? If so, we might need to change...
I've tried with both wired and wireless connections, it's the same issue. I've used the desktop trade station for over a year without problems with disconnections, but I have always had trouble with the web trader. I have no problem signing in to the web trader, it's just annoying that I have to reload and sign in all over again every 5-10 minutes sometimes even less.
  • #3,556
  • Apr 27, 2013 12:57am Apr 27, 2013 12:57am
to jason

why demo n reall have different high price, especially at 04/26/2013 11.30 for usd/jpy high price, demo was 97.971 n real 97.975 i curious the event at where my sl trigered , should demo n reall always have the same rate or shouldn't.
can you give a clue for this.
  • #3,557
  • Apr 28, 2013 11:04pm Apr 28, 2013 11:04pm
data shortage on many pairs since the new changes implemented

the chart is GBPAUD240, what is shown is all you get (goes back only to 1st April 2013),

attempts to download additional data at br0kers history center fail
Attached Image
  • #3,558
  • Apr 29, 2013 7:18am Apr 29, 2013 7:18am
Hi FXCM,

I am (still) looking for a fx broker who supports Ninja Trader .... someone who is able to offer some decent trading conditions that is. Whenever I go to FXCM.com I'm being redirected to your Chile website as that is where I currently stay. There is no way that I am ever going to open a FX account in Chile - everything that involves any sort of monetary transaction is just such a pain in the a## in this country.
Will I be able to open an account with FXCM outside Chile and what are your trading conditions for a Ninja Trader account (spread & comm.) ?
As I already have a multibroker license I don't need any lease or things like that.

Thanks.
  • #3,559
  • Apr 29, 2013 11:13am Apr 29, 2013 11:13am
Quoting espen
{quote} I've tried with both wired and wireless connections, it's the same issue. I've used the desktop trade station for over a year without problems with disconnections, but I have always had trouble with the web trader. I have no problem signing in to the web trader, it's just annoying that I have to reload and sign in all over again every 5-10 minutes sometimes even less.
Hi Espen,

You mentioned that you have no problems remaining connected on Trading Station Desktop, but Trading Station Web logs out after a few minutes. Without knowing more details, it seems like there may be some settings on your network firewall or web browser that are preventing the web version from staying connected. Please contact our live customer support and ask to with one of our Level 2 Tech specialists. They can look over these settings in your computer in real-time to find a solution. Alternatively, you can send me a private message with your contact details, and I can arrange to have one of our Level 2 Tech specialists give you a call.

Jason
  • #3,560
  • Apr 29, 2013 11:28am Apr 29, 2013 11:28am
Quoting agshue
to jason why demo n reall have different high price, especially at 04/26/2013 11.30 for usd/jpy high price, demo was 97.971 n real 97.975 i curious the event at where my sl trigered , should demo n reall always have the same rate or shouldn't. can you give a clue for this.
Hi Agshue,

I'd be happy to look into this for you but will need some more information to investigate. Please post screenshots of the charts from your demo and live accounts, and please specify what time zone the charts are using. Also, please indicate whether your demo and live accounts are on Standard Spreads (No Dealing Desk forex execution) or Lower Spreads (dealing desk execution).

Thanks,
Jason
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