FXCM Discussion | Page 159 | Crypto Craft

Options

Go to
Permalinks
Print Thread

Related Instruments

EUR/JPY

Similar Threads

FXCM with Sierra Charts - Discussion and alternatives 8 replies

Elliott Waves discussion 4 replies

FXCM gets another CFTC fine, while Drew Niv leaves FXCM UK board 17 replies

Euro/Dollar discussion 9 replies

Forward Testing Discussion Thread 241 replies

Attachments: FXCM Discussion
Exit Attachments

FXCM Discussion

  • #3,161
  • Oct 26, 2012 10:10pm Oct 26, 2012 10:10pm
Hello Jason,

Since yesterday I can't log into myfxcm ( upstream write/read error)
Also cannot access trade station mobile ( message says problem with servers or servers unavailable, pls contact technical support)

Contacted info ( at fxcm.co.uk)

I have had my account for about a month. To be honest I am perfectly happy with the account and with fxcm. I use tradeinterceptor with my live account. This is the first time I have had such a problem. I hope it can be sorted out.
Thanks
  • #3,162
  • Oct 27, 2012 8:28am Oct 27, 2012 8:28am
Quoting tokyotrader
Hello Jason,

Since yesterday I can't log into myfxcm ( upstream write/read error)
Also cannot access trade station mobile ( message says problem with servers or servers unavailable, pls contact technical support)
I'm having the same problem! And I need urgent access to it...
"The reason I was born and came into the world is to testify to the truth."
  • #3,163
  • Oct 27, 2012 1:29pm Oct 27, 2012 1:29pm
Quoting harvest3r
I'm having the same problem! And I need urgent access to it...
Connection to MYFXCM is back. I have received this from my VPS (CNS):

"This advisory has been sent to provide you with information about Hurricane Sandy and how it can potentially affect subscribers hosted in our NYC datacenter, and those using brokers located on the east coast of the United States whether or not the VM is hosted in NYC........"

As you know, FXCM UK servers are located in NYC. If the internet failure to myfxcm is due to this, an email from FXCM to their clients would be great. Maybe this is not the reason, maybe just a maintenance work. Anyway, an email must be sent....

Cheers
  • #3,164
  • Oct 29, 2012 9:55am Oct 29, 2012 9:55am
Due to Hurricane Sandy, US equity and futures markets have been closed or subject to reduced hours. As a result, trading on the following CFD products was closed at 9:15am EDT: US30, SPX500, NAS100 and JPN225.

These products will remain closed until the CME exchange provides additional details on reopening: www.cmegroup.com
  • #3,165
  • Oct 29, 2012 10:21am Oct 29, 2012 10:21am
Quoting tokyotrader
Hello Jason,

Since yesterday I can't log into myfxcm ( upstream write/read error)
Also cannot access trade station mobile ( message says problem with servers or servers unavailable, pls contact technical support)

Contacted info ( at fxcm.co.uk)

I have had my account for about a month. To be honest I am perfectly happy with the account and with fxcm. I use tradeinterceptor with my live account. This is the first time I have had such a problem. I hope it can be sorted out.
Thanks
Quoting harvest3r
I'm having the same problem! And I need urgent access to it...
Hi guys,

You both tried logging in during the weekend. Since trading is closed during the weekend, we often use that time to perform routine maintenance on the servers. That's why you were not able to log in at the times you posted.

For future reference, if you ever need to access information on your accounts outside trading hours and find that you cannot log in due to our server maintenance, you can still speak with our customer support team 24 hours a day during the weekend. Here's a link with our toll-free numbers worldwide that you can use: http://www.fxcm.co.uk//contact-fxcm.jsp
  • #3,166
  • Oct 29, 2012 10:23am Oct 29, 2012 10:23am
Quoting Caillou
Connection to MYFXCM is back. I have received this from my VPS (CNS):

"This advisory has been sent to provide you with information about Hurricane Sandy and how it can potentially affect subscribers hosted in our NYC datacenter, and those using brokers located on the east coast of the United States whether or not the VM is hosted in NYC........"

As you know, FXCM UK servers are located in NYC. If the internet failure to myfxcm is due to this, an email from FXCM to their clients would be great. Maybe this is not the reason, maybe just a maintenance...
Hi Caillou,

It was just routine maintenance that we perform on servers during the weekend when trading is closed. Since the market trades 24 hours a day during the week, the weekend is the only time when we can do this.

Jason
  • #3,167
  • Oct 29, 2012 10:30am Oct 29, 2012 10:30am
Quoting Jason Rogers
Due to Hurricane Sandy, US equity and futures markets have been closed or subject to reduced hours. As a result, trading on the following CFD products was closed at 9:15am EDT: US30, SPX500, NAS100 and JPN225.

These products will remain closed until the CME exchange provides additional details on reopening: www.cmegroup.com
Just an update: trading on JPN225 has re-opened.
  • #3,168
  • Oct 30, 2012 4:32am Oct 30, 2012 4:32am
Jason,

where are all your US trading servers? In NY?
I wonder because hurricane Sandy... you know
  • #3,169
  • Oct 30, 2012 7:17am Oct 30, 2012 7:17am
Quoting Jason Rogers
Hi Caillou,

It was just routine maintenance that we perform on servers during the weekend when trading is closed. Since the market trades 24 hours a day during the week, the weekend is the only time when we can do this.

Jason
Thank you Jason
  • #3,170
  • Oct 30, 2012 9:41am Oct 30, 2012 9:41am
Quoting Jason Rogers
Due to Hurricane Sandy, US equity and futures markets have been closed or subject to reduced hours. As a result, trading on the following CFD products was closed at 9:15am EDT: US30, SPX500, NAS100 and JPN225.

These products will remain closed until the CME exchange provides additional details on reopening: www.cmegroup.com
Latest update: US30, SPX500, NAS100 and JPN225 will be closed again today.

Click here for more info on market closures from the CME: http://www.cmegroup.com/hurricanesandy.html
  • #3,171
  • Oct 30, 2012 10:05am Oct 30, 2012 10:05am
Quoting slovforex
Jason,

where are all your US trading servers? In NY?
I wonder because hurricane Sandy... you know
Hi Slov,

We have multiple data centers in different locations, each with backup power generators that can run for extended periods of time in the event of a power outage. Forex trading on our platform has continued uninterrupted.

As I mentioned in my previous posts, certain CFD products related to stock indices (US30, SPX500, NAS100 and JPN225) are closed for trading today because the related stock exchanges are also closed for trading.

Jason
  • #3,172
  • Oct 30, 2012 5:28pm Oct 30, 2012 5:28pm
i opened 3 days ago micro account
and sent my documents
but my withdraw not active
i waiting active withdraw till i deposit fund
Attached Image (click to enlarge)
Click to Enlarge Name: fxfx.jpg Size: 131 KB
  • #3,173
  • Oct 30, 2012 10:54pm Oct 30, 2012 10:54pm
TO Jason,

What about CFDs on US indexes? Today trading is again disabled on these instruments because of Sandy?
  • #3,174
  • Oct 31, 2012 9:04am Oct 31, 2012 9:04am
Quoting Julian_Ass
TO Jason,

What about CFDs on US indexes? Today trading is again disabled on these instruments because of Sandy?
All CFD products have now resumed normal trading hours: http://docs.fxcorporate.com/user-gui...ide-ltd-en.pdf
  • #3,175
  • Oct 31, 2012 9:32am Oct 31, 2012 9:32am
Quoting gt333
i opened 3 days ago micro account
and sent my documents
but my withdraw not active
i waiting active withdraw till i deposit fund
Hi Gt333,

I'm not sure I understand. Are you saying that you recently opened your account, but the withdrawal option on our website is not active for you? Have you already deposited funds in the account? If you have not deposited any funds, then you would not be able to make a withdrawal?

If you email me your account number at [email protected], I'd be happy to follow up on the status of your recent account application. The hurricane has meant our New York Operations staff has not been able to go into the office. We still have staff processing forms in our other offices, but the turnaround times might be a bit longer.

Jason
  • #3,176
  • Oct 31, 2012 11:24am Oct 31, 2012 11:24am
i deposit funded and show this error :

(Your card payment was declined by our system and this may have occurred due to several possible reasons:

Your card has expired.
You have exceeded your credit limit.
An invalid card number was entered.
You have exceeded your daily or transaction limit.
Your card authorisation has failed.
Your card has fraud protection features that prevent us from processing your transaction.

Please verify the information entered and resubmit the payment. If you continue to experience difficulty, contact your card-issuing company for further information on why the payment was declined.)


Deposit declined but the balance on my debit card were deducted

why ?????????
  • #3,177
  • Oct 31, 2012 5:38pm Oct 31, 2012 5:38pm
Quoting gt333
i deposit funded and show this error :

(Your card payment was declined by our system and this may have occurred due to several possible reasons:

Your card has expired.
You have exceeded your credit limit.
An invalid card number was entered.
You have exceeded your daily or transaction limit.
Your card authorisation has failed.
Your card has fraud protection features that prevent us from processing your transaction.

Please verify the information entered and resubmit the payment. If you continue to experience difficulty,...
Hi Gt333,

I would need to be able to look at your specific account details to see why you got this error message. Sometimes this message occurs if a client uses their spouse's card to fund their account, or they use a company card for an individual account. I can only be certain after our Operations department looks at the error code.

For your security, please don't type your account number on the forum. You can email me at [email protected] and I'll be happy to look into this for you.

Jason
  • #3,178
  • Nov 1, 2012 4:38am Nov 1, 2012 4:38am
Quoting Jason Rogers
Hi Gt333,

I would need to be able to look at your specific account details to see why you got this error message. Sometimes this message occurs if a client uses their spouse's card to fund their account, or they use a company card for an individual account. I can only be certain after our Operations department looks at the error code.

For your security, please don't type your account number on the forum. You can email me at [email protected] and I'll be happy to look into this for you.

Jason

i sent message for this problem to all emails fxcm but they not answer me
  • #3,179
  • Nov 1, 2012 12:45pm Nov 1, 2012 12:45pm
Quoting gt333
i sent message for this problem to all emails fxcm but they not answer me
Hi Gt333,

I responded to your emails. So as my colleague explained to you via online chat, the deposit was declined by your card issuer. Let me know if you need help making another deposit in the future.

Jason
  • #3,180
  • Nov 1, 2012 9:45pm Nov 1, 2012 9:45pm
Hi Everyone,

Watch the DailyFX team (and me ) on live streaming video from the FXCM Expo in Las Vegas. Send us your questions on Twitter using the hashtag #FXCMExpo, and we'll try to answer as many as we can during the live broadcast.

http://img266.imageshack.us/img266/1...november01.png

http://img405.imageshack.us/img405/6...012novembe.png


Jason
6 traders viewing now