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  • #261
  • Sep 3, 2012 11:15am Sep 3, 2012 11:15am
Dear Andrey,

Let us see a part of my XEMarkets MT4 account log file that is always attached before,

06:38:59 Old tick GBPUSD1440 1.58146/1.58171
06:38:59 Old tick GBPUSD1 1.58146/1.58171
06:38:59 Old tick GBPUSD15 1.58146/1.58171
16:18:14 '20450': login
16:18:16 '20450': DataCenter connecting failed [2]
16:18:16 '20450': previous successful authorization performed from 37.58.25.102
16:18:28 '20450': login
16:18:29 '20450': login
16:18:29 '20450': previous successful authorization performed from 37.58.25.102
16:18:32 Old tick EURUSD1440 1.25533/1.25551
16:18:32 Old tick EURUSD1 1.25533/1.25551


37.58.25.102 is ip addres of my VPS in CNS UK, 20450 is my XEMarkets live account number


have you ever checked out my attachment so far ?


Best Regards
Ong
  • #262
  • Sep 3, 2012 12:13pm Sep 3, 2012 12:13pm
Quoting ybfjax
... The windows OS time should have nothing to do with it.....
Thanks for your comment ybfjax,

it is not my first time hosting (other broker) MT4 on CNS VPS, I agree that windows OS time should have nothing to do with old tick, i thought i might be wrong so I tried what Andrey told me anyway, now it is proved....



Actually, I dont agree with :

Quoting XEMarkets
....
This error does not interfere with the functionality of EAs but ofcourse there are always a few exceptions. The other possible solution is to modify your EA to somehow disregard the "old tick message"...
-This error ('Old Tick') does not interfere with the functionality of EAs

-The other possible solution is to modify your EA to somehow disregard the "old tick message"



What do you think..?
  • #263
  • Sep 4, 2012 9:07am Sep 4, 2012 9:07am
Quoting ong
Dear Andrey,

Let us see a part of my XEMarkets MT4 account log file that is always attached before,

06:38:59 Old tick GBPUSD1440 1.58146/1.58171
06:38:59 Old tick GBPUSD1 1.58146/1.58171
06:38:59 Old tick GBPUSD15 1.58146/1.58171
16:18:14 '20450': login
16:18:16 '20450': DataCenter connecting failed [2]
16:18:16 '20450': previous successful authorization performed from 37.58.25.102
16:18:28 '20450': login
16:18:29 '20450': login
16:18:29 '20450': previous successful authorization performed from 37.58.25.102
16:18:32...
I have checked you attachment and from what I can see you are getting this error when you are connecting from 37.58.25.102 (VPS). This why I am asking if you are getting "old tick" when you are connecting to our server directly (not through the VPS).

If you are getting "old tick" messages only when you are connecting through a VPS then it has something to do with your VPS.

Best regards,
Andrey
  • #264
  • Sep 5, 2012 3:40am Sep 5, 2012 3:40am
Quoting ong
Thanks for your comment ybfjax,

it is not my first time hosting (other broker) MT4 on CNS VPS, I agree that windows OS time should have nothing to do with old tick, i thought i might be wrong so I tried what Andrey told me anyway, now it is proved....



Actually, I dont agree with :



-This error ('Old Tick') does not interfere with the functionality of EAs

-The other possible solution is to modify your EA to somehow disregard the "old tick message"

What do you think..?
I went back and read your original complaint. I'm not sure how many times your EA is allowed to reattempt an order (I can set mine to as many as I want and can space out how many milliseconds between retries), but typically 3-5 retries with 500-3000 milliseconds inbetween is sufficient. But you were wise to setup a demo acct alongside the live account and trade with exact same settings. This helps with troubleshooting.

It is true that the EA itself is unaffected by old tick message (as far as I know), only attempted trades might be affected. Once EA has initiated an order, Metatrader should still proceed to send an order request to the broker. The Order will be in process and when filled, you get the appropriate reply. So you need to eye both the journal and expert tabs (logs),. If the EA cannot execute an order or if the order is not filled, the log should report why the EA cannot place trade.

I also think that XeMarkets in this case may be misinformed. Unless the user is behind a firewall, I have a very hard time understanding why so many old tick errors would occur. My VPS could be located in Antartica; the primary effect is latency, and as long as it is under 500 milliseconds, packet loss is unlikely, especially after so many reattempts. But I can personally vouch for CNS and they are not the problem. At any given time, there is a 1-10Gbps connection with multiple internet connections, and they do not allow bittorrent. This problem should be occurring consistently throughout all brokers on the vps if it was a genuine internet connection issue.

Earlier today on the XeMarkets demo, I noticed that I attempted to initiate closing a few trades with an EA. I wondered what took so long (exactly one minute from the EA initiating the close). This was the error:
"2012.09.05 10:59:57TradeContext: ping error" One minute for ping error?

I suggest requesting a callback from tech support and get this problem resolved. Although I have not seen any errors recently with old ticks in the journal (this week actually on the live account), I want to know how this is resolved.

Also consider copying your issue with metaquotes.
Measure trends automatically with zero lag
  • #265
  • Edited 8:08pm Sep 6, 2012 11:24am | Edited 8:08pm
Quoting ong
Dear XEMarkets,

I open and funded my account in 16 August 2012, right now it hosted in CNS UK VPS (it was hosted in CNS NYC VPS regarding TP in CNS latency chart) ,

Till now, there is no singgle trade executed on my live account, it;s parallel run with a TP demo acount at my home computer with exactly same setting and start equity that had several trade executed.

The problem is, there is a lot "Old tick" message (attached) in my live XEMarkets mt4 journal everyday, same problem wheter it hosted in NYC or UK CNS datacenter.

First time I...
Hello,

I checked the clock in your VM and it is spot on. Our nodes receive their time information from a time server in each of our datacenters. Those time servers are in sync with the US Naval observatory atomic clock.

Please review the following KB article for more information on the 'old tick' message:

http://helpdesk.commercialnetworkser...barticleid=188

edited to add: I just noticed earlier in the thread this message in your error log:

16:18:16 '20450': DataCenter connecting failed [2]

This is an issue on the brokers side.
BarrySDCA Commercial Network Services
  • #266
  • Sep 23, 2012 1:33am Sep 23, 2012 1:33am
Been happy with this broker they are a little dear for spreads but thats where the shit stops customer service is second to none and they always pay out massive leverage to boot
  • #267
  • Oct 3, 2012 1:45am Oct 3, 2012 1:45am
No Connection on MT4.

On a real Micro account.
Any idiot can take profit, real traders know how to take losses!
  • #268
  • Oct 3, 2012 1:51am Oct 3, 2012 1:51am
back up now.
Any idiot can take profit, real traders know how to take losses!
  • #269
  • Oct 3, 2012 8:35am Oct 3, 2012 8:35am
Quoting bmchunu
back up now.
Dear bmchunu,

Whenever you are having any issues with the platform, please, immediately contact our Customer Support team via email, phone or join the Live Chat that is available on our website.

Best regards,
Andrey
  • #270
  • Oct 12, 2012 12:39am Oct 12, 2012 12:39am
made a small deposit. One of my fears was how bad the exchange rate would be. But XeM does actually reimburse (immediately) the exchange fee that you pay. Somehow they calculate how many USD the charge is for and how much their payment gateway charges, and how much (guesstimate) visa or the bank charged. It still ended up being about $1 off or so (probably for the exchange). But you get your full deposit

The payment gateway was also very smooth, and did not require having to scan a copy of the card (if the billing address is the same as on the account). The deposit was instant, which was surprising. The 50% deposit bonus was deposited about 20 hours later. I thought that was interesting.
Measure trends automatically with zero lag
  • #271
  • Oct 13, 2012 2:42pm Oct 13, 2012 2:42pm
Quoting ybfjax
made a small deposit. One of my fears was how bad the exchange rate would be. But XeM does actually reimburse (immediately) the exchange fee that you pay. Somehow they calculate how many USD the charge is for and how much their payment gateway charges, and how much (guesstimate) visa or the bank charged. It still ended up being about $1 off or so (probably for the exchange). But you get your full deposit

The payment gateway was also very smooth, and did not require having to scan a copy of the card (if the billing address is the same as...
Dear ybfjax,

Thank you for the feedback.

The reason why the bonus was not credited immediately is because this process is not automated. Bonuses are being credited by our backoffice team during normal business hours (07:00 - 16:00 GMT). If you make a deposit outside of these hours, your bonus will be credited the next business day.

Best regards,
Andrey
  • #272
  • Oct 23, 2012 7:16am Oct 23, 2012 7:16am
Dear Traders,

For those of you who have not started trading with XEMarkets yet, it is a perfect time to start. Until 15 November 2012, XEMarkets will be offering a Welcome Bonus of 100% on deposits up to $600 plus an extra 30% bonus on deposit amounts exceeding $600. To learn how you can claim your bonus please visit XEM website.

Best regards,
Andrey
  • #273
  • Oct 24, 2012 2:19am Oct 24, 2012 2:19am
Quoting XEMarkets
Dear Traders,

For those of you who have not started trading with XEMarkets yet, it is a perfect time to start. Until 15 November 2012, XEMarkets will be offering a Welcome Bonus of 100% on deposits up to $600 plus an extra 30% bonus on deposit amounts exceeding $600. To learn how you can claim your bonus please visit XEM website.

Best regards,
Andrey
So what about older accounts or existing live traders who open a new account?

BTW, decent execution on the micro account. Is there a maximum account balance on the live micro account?
Measure trends automatically with zero lag
  • #274
  • Oct 24, 2012 3:29am Oct 24, 2012 3:29am
Quoting ybfjax
So what about older accounts or existing live traders who open a new account?

BTW, decent execution on the micro account. Is there a maximum account balance on the live micro account?
Dear ybfjax,

This promotion is intended only for new clients and clients, who has not made their first deposit. However, existing active traders are eligible to receive the Loyalty Bonus of 10%.

There is no maximum balance for Micro Accounts. Traders can change their account type from Micro to Standard and vice versa if they wish.

Best regards,
Andrey
  • #275
  • Oct 30, 2012 8:44am Oct 30, 2012 8:44am
hello,
i am really confused by the type of broker you are.i asked this in live chat but the reply was not proper.I hope i get proper reply here.you have mentioned yourself as Real time market execution but when i asked in live chat i got the following reply.
Strictly speaking we are a market maker as we do have a Dealing Desk primarily responsible for phone orders; however, please note that we operate with an STP model of execution – Almost all (>99.85%) of our client’s orders are executed in under 1 second and we pride ourselves on our no re-quotes and no rejection policies

how can you be a STP broker and simultaneously be Market maker? please clarify me.
  • #276
  • Oct 30, 2012 10:42am Oct 30, 2012 10:42am
Quoting zoomfire
hello,
i am really confused by the type of broker you are.i asked this in live chat but the reply was not proper.I hope i get proper reply here.you have mentioned yourself as Real time market execution but when i asked in live chat i got the following reply.
[b]Strictly speaking we are a market maker as we do have a Dealing Desk primarily responsible for phone orders; however, please note that we operate with an STP model of execution – Almost all (>99.85%) of our client’s orders are executed in under 1 second and we pride ourselves on our no...
Dear zoomfire,

I do not want to start a discussion about the difference in how various Market Makers and STP brokers operate because in some cases there are not many differences. I am just going to explain the way we do it at XEMarkets.

"STP model of execution" means that our clients' orders are executed automatically without any interventions from our side. The use of this model reduces the delay between the reception of an order and its execution to less than a second. This, coupled with the NO Re-quote and NO Rejection policy, allows us to provide our clients with almost instantaneous execution of orders.

Best regards,
Andrey
  • #277
  • Oct 30, 2012 11:29am Oct 30, 2012 11:29am
Quoting XEMarkets
Dear zoomfire,

I do not want to start a discussion about the difference in how various Market Makers and STP brokers operate because in some cases there are not many differences. I am just going to explain the way we do it at XEMarkets.

"STP model of execution" means that our clients' orders are executed automatically without any interventions from our side. The use of this model reduces the delay between the reception of an order and its execution to less than a second. This, coupled with the NO Re-quote and NO Rejection policy, allows...
thanks for your reply,but my question is you are dealing desk or you are a non dealing desk broker??
because i got really confused,you tell you are STP and same time Market maker.
  • #278
  • Oct 30, 2012 12:11pm Oct 30, 2012 12:11pm
Quoting zoomfire
thanks for your reply,but my question is you are dealing desk or you are a non dealing desk broker??
because i got really confused,you tell you are STP and same time Market maker.
Yes, we do have a dealing room. However, it is not directly involved in execution of every single order because clients orders are executed in our system automatically. In this case, the term "STP model of execution" simly means automatic processing of orders. Of course if a client wishes to open/close/modify an order over the phone, his order will be placed by one of our dealers.
  • #279
  • Oct 31, 2012 12:18am Oct 31, 2012 12:18am
Quoting zoomfire
thanks for your reply,but my question is you are dealing desk or you are a non dealing desk broker??
because i got really confused,you tell you are STP and same time Market maker.
Especially with MT4 (processes one ticket at a time), you really want STP. Then all that matters is the slippage, which will be minimal. For the retail clients, what matters is that they get you filled and liquidated with no funny business. If I can find the forexMagnates article explaining g the differences between STP/ECN and dealing desk vs non dealing desk

Dealing desk in and of itself isnt too bad, as technically every forex brokers assists in making the market for their clients.
Measure trends automatically with zero lag
  • #280
  • Oct 31, 2012 1:38am Oct 31, 2012 1:38am
XEMarkets,

I notice that you're having negative swap rate for long and short orders for GBPUSD on your demo whereas this not so for most brokers like Alpari,IBFX,GoM & Pepperstone.

Is your live platform also the same negative swap rate for long & short?

Appreciate your explanation on this.

Thanks
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