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  • #201
  • Jul 5, 2012 11:49pm Jul 5, 2012 11:49pm
How long does it take to verify accounts? Normally, it takes only a business day or two at most brokerages. It's been 5 days now and live chat and acct manager seem to be stalling around this issue. I suppose it may be busy around the office, but if the account manager can take the time to personally call me (twice) within 1 day of opening account, why couldn't he just verify the account right then or shortly after. All the documents are in place.

Most of the secondary things seems instantaneous (open up account, general questions, etc), but i am worried it might take as long for deposits/withdrawals. I'm a little nervous now.
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  • #202
  • Jul 6, 2012 12:06pm Jul 6, 2012 12:06pm
Quoting ybfjax
How long does it take to verify accounts? Normally, it takes only a business day or two at most brokerages. It's been 5 days now and live chat and acct manager seem to be stalling around this issue. I suppose it may be busy around the office, but if the account manager can take the time to personally call me (twice) within 1 day of opening account, why couldn't he just verify the account right then or shortly after. All the documents are in place.

Most of the secondary things seems instantaneous (open up account, general questions, etc),...
It is usually done within a few business days. On rare occasions it may take longer either because the submitted documents require a translation, or because additional information/documents are required to finalize the verification. Please note that your Account Manager cannot verify your account because documents are collected and verified by our Backoffice department. I kindly ask you to send your account number to my email ([email protected]) so I could personally assist you in this case.

I would like to clear you doubts regarding the processing time of deposits and withdrawal. Deposits are processed instantly if you are depositing using electronic payment systems or with a credit card. Bank wires and money transfers are processed immediately upon receipt during normal business hours. Withdrawals are usually processed within one business day. However, if you choose to withdraw funds to your credit card or to request a bank wire, it may take 2-5 business days for you to receive the funds.

I hope was able to clarify your concerns. If you have any other questions, please post them in this thread or contact our Customer Support Department.

Best regards,
Andrey
  • #203
  • Jul 9, 2012 5:09am Jul 9, 2012 5:09am
Who is XE Markets? Is there relationship between XE and Trading Point?
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  • #204
  • Jul 9, 2012 5:18am Jul 9, 2012 5:18am
Dear ybfjax,

Thank you for your question.

What is XEmarkets?

XEMarkets.com is the new Global face of Trading Point. XEMarkets is a new modern, international website which is owned and operated by Trading Point of Financial Instruments Ltd. Nothing changes with Trading Point except from the fact that more products and services are now offered through its new website www.xemarkets.com.

Why Change?

Trading Point’s rapid global growth has demanded its evolution to a more modern, international website. Trading- Point.com will evolve to a Global Corporate website that will represent all activities undertaken by the Trading Point Group. XEMarkets.com will represent the forex operations of Trading Point in the very near future. XEMarkets.com is designed to support multicultural client needs in a professional manner as well as offering complete trading satisfaction to the most demanding trader.

Our customers can select to transfer their accounts to XEMarkets at any time by logging in to their Trading Point members area and requesting a transfer and therefore being able to benefit from the new features.

The official release can be found on both Yahoo Finance and Marketwatch by using the links below:

http://finance.yahoo.com/news/announ...090000987.html

http://www.marketwatch.com/story/ann...ltd-2012-07-09

Thank you,

Chris A. Zacharia - Marketing Director Trading Point of Financial Instrument.
  • #205
  • Jul 9, 2012 5:41am Jul 9, 2012 5:41am
Ok. I would figure that my account would be opened properly first (with Trading Point) before being upsold with additional offers. It's been over 1 week already and i'm waiting for support to respond. I hope audry can help; I have sent him email.

Question: what are the hours of operation for the 'day staff'? Meaning, when people are physically in the office and can respond to account inquiries?
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  • #206
  • Jul 9, 2012 6:33am Jul 9, 2012 6:33am
Quoting TradingPoint
Dear ybfjax,

Thank you for your question.

What is XEmarkets?

XEMarkets.com is the new Global face of Trading Point. XEMarkets is a new modern, international website which is owned and operated by Trading Point of Financial Instruments Ltd. Nothing changes with Trading Point except from the fact that more products and services are now offered through its new website www.xemarkets.com.

Why Change?

Trading Point’s rapid global growth has demanded its evolution to a more modern, international website. Trading- Point.com will...
The new website looks smooth. So is the transfer of account the same account number, or will there be a new account number issued?
Measure trends automatically with zero lag
  • #207
  • Jul 9, 2012 10:14am Jul 9, 2012 10:14am
i already do so.
how long it take to move my account to xemarkets??
and can i change my account type and leverage as well??

Quoting TradingPoint
Dear ybfjax,

Thank you for your question.

What is XEmarkets?

XEMarkets.com is the new Global face of Trading Point. XEMarkets is a new modern, international website which is owned and operated by Trading Point of Financial Instruments Ltd. Nothing changes with Trading Point except from the fact that more products and services are now offered through its new website www.xemarkets.com.

Why Change?

Trading Point’s rapid global growth has demanded its evolution to a more modern, international website. Trading- Point.com will...
  • #208
  • Jul 9, 2012 11:51am Jul 9, 2012 11:51am
Quoting jajano
i already do so.
how long it take to move my account to xemarkets??
and can i change my account type and leverage as well??
Dear jajano,

The transfer will be completed within 24 hours. You will also receive a confirmation email from us.

You certainly can change the leverage and your account type. Please note that you if you want to change the leverage or your account type you must close all your open positions and do not open any new positions until changes have taken place.

Best regards,
Andrey
  • #209
  • Jul 9, 2012 11:55am Jul 9, 2012 11:55am
Quoting ybfjax
Ok. I would figure that my account would be opened properly first (with Trading Point) before being upsold with additional offers. It's been over 1 week already and i'm waiting for support to respond. I hope audry can help; I have sent him email.

Question: what are the hours of operation for the 'day staff'? Meaning, when people are physically in the office and can respond to account inquiries?
Dear ybfjax,

Our Customer Support Team is available 24/5. Our Backoffice Department is open from 9:00 to 18:00 (GMT +2).

Best regards,
Andrey
  • #210
  • Jul 9, 2012 11:57am Jul 9, 2012 11:57am
Quoting ybfjax
The new website looks smooth. So is the transfer of account the same account number, or will there be a new account number issued?
If you decide to transfer the account, your account number will remain the same.

Best regards,
Andrey
  • #211
  • Jul 10, 2012 11:27pm Jul 10, 2012 11:27pm
Account verified . Switched account to xeMarkets, account # is the same. I see the 888:1 leverage showing up in the mt4 leverage function .

question: is there a daily maintenance period for your server where you reboot the metatrader platform? I noticed looking back through a chart where there was a non-weekend gap in prices. I am not sure

Where are your live and/or demo trading servers physically located? I'm showing appx 25ms latency to New York City, USA vps.
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  • #212
  • Jul 10, 2012 11:59pm Jul 10, 2012 11:59pm
is it possible to trade with off-quote pricing? Or pricing that does not exist. How is this possible? I've seen this happen with several brokers recently.

It just seems impossible, unless there is a technical glitch in the trading platform or pricing platform that does this.
Measure trends automatically with zero lag
  • #213
  • Jul 11, 2012 1:17am Jul 11, 2012 1:17am
Quoting ybfjax
Account verified . Switched account to xeMarkets, account # is the same. I see the 888:1 leverage showing up in the mt4 leverage function .

question: is there a daily maintenance period for your server where you reboot the metatrader platform? I noticed looking back through a chart where there was a non-weekend gap in prices. I am not sure

Where are your live and/or demo trading servers physically located? I'm showing appx 25ms latency to New York City, USA vps.
Quoting ybfjax
is it possible to trade with off-quote pricing? Or pricing that does not exist. How is this possible? I've seen this happen with several brokers recently.

It just seems impossible, unless there is a technical glitch in the trading platform or pricing platform that does this.

Dear ybfjax,

Our servers are up 24/5. We have several servers that are located in the United States and Europe. If you are looking at CFD charts, you will see gaps because most of these instruments are traded in session and gaps can happen in between trading sessions.

It is not possible to be executed at the off-quote/off-market prices if you are trading with us. We have implemented several security measures that prevent this kind of errors and guarantee superior execution at the best available market prices.

Best regards,
Andrey
  • #214
  • Edited Jul 12, 2012 5:47am Jul 11, 2012 9:24pm | Edited Jul 12, 2012 5:47am
xemarkets= Fast execution
i dunno what to say but, it looks good.
we'll see in the few month

update: experience some delay on execution after gain 100% on my real account. LOL
typical..

will follow up
...
  • #215
  • Jul 12, 2012 5:12pm Jul 12, 2012 5:12pm
Quoting TradingPoint
Dear ybfjax,

Our servers are up 24/5. We have several servers that are located in the United States and Europe. If you are looking at CFD charts, you will see gaps because most of these instruments are traded in session and gaps can happen in between trading sessions.

It is not possible to be executed at the off-quote/off-market prices if you are trading with us. We have implemented several security measures that prevent this kind of errors and guarantee superior execution at the best available market prices.

Best regards,
Andrey
There is generally one main / master trading server where the orders are matched up. And this will also usually be very close to liquidity provider server, but not always. For metatrader platform there can be several DCs located throughout the world. For minimum latency, the trader wants to place their VPS as close to the main trading server as possible. It looks
like it is near New York, USA according to my latency checks.

I asked about the offquotes thing as I was reading up on a couple of hacks that attempted to take advantage of off-quote pricing. Not a very long term solution to a good relationship with your broker, but could temporarily catch the broker off-guard.

Spreads are a bit high, but platform looks good overall.
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  • #216
  • Jul 13, 2012 4:44am Jul 13, 2012 4:44am
http://www.xemarkets.com/trading-hours http://www.trading-point.com/forex-trading-hours . This needs to be updated to reflect the metatrader 4 times also. You need to remind clients that metatrader 4 time is 00:05 Monday to 23:59 Friday. Quoting time in generic GMT format causes confusion.

To avoid confusion, if you only want to list 1 time, then all of your times posted should be metatrader 4 market watch time or platform. This maintains consistency across the board.

I have certain "no-trade" times that I set in the EA based on what was put on the website (22:05 GMT Sunday - 22:00 GMT Friday) . I made incorrect assumption that the posted time applied to metatrader 4, which would have caused EA/indicator to possibly make incorrect calculation of time.
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  • #217
  • Jul 13, 2012 9:14am Jul 13, 2012 9:14am
Quoting ybfjax
http://www.xemarkets.com/trading-hours http://www.trading-point.com/forex-trading-hours . This needs to be updated to reflect the metatrader 4 times also. You need to remind clients that metatrader 4 time is 00:05 Monday to 23:59 Friday. Quoting time in generic GMT format causes confusion.

To avoid confusion, if you only want to list 1 time, then all of your times posted should be metatrader 4 market watch time or platform. This maintains consistency across the board.

I have certain "no-trade" times that I set...

Dear ybfjax,

Thank you for pointing that out. We will take it into consideration.

Best regards,
Andrey
  • #218
  • Jul 23, 2012 9:24pm Jul 23, 2012 9:24pm
is it possible to have demo accounts with 1:888 leverage? I could not see this in the 'open an account' metatrader 4 options. The highest leverage was 1:500.
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  • #219
  • Jul 24, 2012 12:15am Jul 24, 2012 12:15am
dear Trading point,
i see there is no different between trading point and xe market. (same server)
so whats the point to move account from trading point to xe?
  • #220
  • Jul 24, 2012 4:27pm Jul 24, 2012 4:27pm
do you allow usa traders?
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