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FXCM Discussion

  • #2,601
  • Feb 9, 2012 7:42am Feb 9, 2012 7:42am
Is anyone else having that chart loading issue again? I've been waiting 25 or so minutes.
  • #2,602
  • Feb 9, 2012 7:56am Feb 9, 2012 7:56am
Quoting tempaul2004
Is anyone else having that chart loading issue again? I've been waiting 25 or so minutes.
MT4 or Trading Station? I can view via Trading Station.
  • #2,603
  • Feb 9, 2012 10:36am Feb 9, 2012 10:36am
Quoting tempaul2004
Is anyone else having that chart loading issue again? I've been waiting 25 or so minutes.
Hi tempaul2004,

I checked with tech support and they haven't had reports of chart delays today. If this is still occurring with your chart, please contact live chat or [email protected] so we can help.

Jason
  • #2,604
  • Feb 9, 2012 10:58am Feb 9, 2012 10:58am
Hey Jason.

Do you know if there are any plans to bring Renko charts to Trading Station?
I have downloaded the indicator from FXcodebase but I'm having problems now with Trading Station as it just crashes.

Many thanks.
  • #2,605
  • Feb 9, 2012 3:00pm Feb 9, 2012 3:00pm
Anyone here tried Spreadbetting with fxcm, trade with Cityindex (indices) & Alpari (fx) at the moment, interested to hear any feedback?
  • #2,606
  • Feb 10, 2012 8:49am Feb 10, 2012 8:49am
Quoting fosking
Hey Jason.

Do you know if there are any plans to bring Renko charts to Trading Station?
I have downloaded the indicator from FXcodebase but I'm having problems now with Trading Station as it just crashes.

Many thanks.

Hey fosking,

No plans that I know of, but I'll add it to the list of requests for the release.

Jason
  • #2,607
  • Feb 15, 2012 1:36am Feb 15, 2012 1:36am
I am very dissatisfied with the Trading Station and it's spreads.
It's just ridicoulos. I put an entry order on GBP/JPY, spread is 3-4 pips. When price aproaches my entry suddenly the spread is 11-12 pips. Entry is triggered and few minutes later the spread is 3-4 pips again.When my pip is woths 10 dollars it's 50-60 dollars just go away

GBP/JPY in not exotic pair or something, nor it is right away after the weekend
  • #2,608
  • Feb 15, 2012 2:10am Feb 15, 2012 2:10am
hi Jason,

Does FXCM has Spanish guys in Support?
  • #2,609
  • Feb 15, 2012 12:35pm Feb 15, 2012 12:35pm
Quoting VanillaStorm
I am very dissatisfied with the Trading Station and it's spreads.
It's just ridicoulos. I put an entry order on GBP/JPY, spread is 3-4 pips. When price aproaches my entry suddenly the spread is 11-12 pips. Entry is triggered and few minutes later the spread is 3-4 pips again.When my pip is woths 10 dollars it's 50-60 dollars just go away

GBP/JPY in not exotic pair or something, nor it is right away after the weekend
Hi VanillaStorm,

According to the price history found on the Marketscope chart, the most recent time the GBP/JPY spreads reached 11-12 pips during or prior to your post was during daily rollover around 5pm ET. The trading platform displays the best bid/ask price received from 10+ liquidity providers including a pip mark-up which is FXCM's compensation. As liquidity decreases during certain market conditions such as news events, weekly open/close of trading, and rollover, it is not uncommon to see liquidity providers charge a higher spread as a result of uncertain market conditions.

On the topic of rollover, please be aware that all currency pairs will experience 4X rollover today due to the upcoming bank holiday on Monday. The monthly rollover calendar with any daily changes can be found on DailyFX http://www.dailyfx.com/calendar/rollover_calendar/

Jason
  • #2,610
  • Feb 15, 2012 12:47pm Feb 15, 2012 12:47pm
Quoting hosita
hi Jason,

Does FXCM has Spanish guys in Support?
Hi hosita,

Yes, FXCM has Spanish support available by phone Monday through Friday from 8:00 am to 5:00 pm ET or by email at [email protected] . The Spanish website is available here http://www.fxcmespanol.com/ with a list of toll free numbers in the contact section.

Let me know if you need anything else.

Jason
  • #2,611
  • Feb 15, 2012 12:54pm Feb 15, 2012 12:54pm
Thank you for your answer, Jason
  • #2,612
  • Feb 15, 2012 9:51pm Feb 15, 2012 9:51pm
Quoting Jason Rogers
Hi hosita,

Yes, FXCM has Spanish support available by phone Monday through Friday from 8:00 am to 5:00 pm ET or by email at [email protected] . The Spanish website is available here http://www.fxcmespanol.com/ with a list of toll free numbers in the contact section.

Let me know if you need anything else.

Jason
That's great! FXCM'd better have Live Chat for Spanish people too!
Thank you, Jason!
  • #2,613
  • Edited 7:26am Feb 17, 2012 6:20am | Edited 7:26am
Quoting tempaul2004
Is anyone else having that chart loading issue again? I've been waiting 25 or so minutes.
Yup, I was fighting the MT4 all the day. First, it showed "Incorrect account", when I found that FXCM made some changes with servers (looks like) I finally logged in (after a new registration), but no data loaded. I gave it up. Weird...very.

EDIT: I had been using the FXCM MT4 for couple of months before it stopped working.
Follow my trading on Twitter and FB: @pumlitch
  • #2,614
  • Feb 17, 2012 9:25am Feb 17, 2012 9:25am
Quoting Pumlitch
Yup, I was fighting the MT4 all the day. First, it showed "Incorrect account", when I found that FXCM made some changes with servers (looks like) I finally logged in (after a new registration), but no data loaded. I gave it up. Weird...very.

EDIT: I had been using the FXCM MT4 for couple of months before it stopped working.
Hi Pumlitch,

Were you able to contact tech support for help? Real-time support is available 24 hours a day by chat and phone http://www.fxcm.com/contact-fxcm.jsp. I have MT4 up and running on my side with all the data loading.

Jason
  • #2,615
  • Feb 17, 2012 9:49am Feb 17, 2012 9:49am
CFD Holiday Hours: Please take note of changes to the following CFD trading hours on Monday February 20th due to the US President's Day holiday. There is no change to forex trading hours.

http://img811.imageshack.us/img811/6...rs21620121.png
  • #2,616
  • Feb 17, 2012 9:53am Feb 17, 2012 9:53am
Quoting Jason Rogers
Hi Pumlitch,

Were you able to contact tech support for help? Real-time support is available 24 hours a day by chat and phone http://www.fxcm.com/contact-fxcm.jsp. I have MT4 up and running on my side with all the data loading.

Jason
Hi Jason,
not yet. I will try it. Thanks for response.
Nice weekend.
Jarda
Follow my trading on Twitter and FB: @pumlitch
  • #2,617
  • Feb 17, 2012 9:54am Feb 17, 2012 9:54am
Quoting Pumlitch
Hi Jason,
not yet. I will try it. Thanks for response.
Nice weekend.
Jarda
Hi Jarda,

Sounds good. Tech support should be able to fix any problems, but feel free to let me know if you run into any obstacles.

Have a great weekend.

Jason
  • #2,618
  • Edited 10:40pm Feb 17, 2012 10:10pm | Edited 10:40pm
Hi Jason, how is FXCM markup calculated? If fixed, please give the markup rate


Fixed rate? For example:
Liquidity provider rate EUR/USD Sell;Buy 1.30000;1.30005 (Spread 0.5 pip)
FXCM marks up 1 pip on each side, EUR/USD becomes Sell;Buy 1.29999;1.30015 (Spread 2.5 pips)

Percentage based? For example:
Liquidity provider rate EUR/USD Sell;Buy 1.30000;1.30005 (Spread 0.5 pip)
FXCM marks up 200% of Spread, EUR/USD becomes Sell;Buy 1.30000;1.30015 (Spread 1.5 pip)

Uncertain, based on FXCM's 'sole discretion'?
  • #2,619
  • Feb 18, 2012 12:04pm Feb 18, 2012 12:04pm
Fwiw .... I've been with FXCM Micro for over 2 years & I've never had a problem with their service or the MarketScope trading platform. The spreads are clearly available so I know in advance which price levels will trigger my stops.

AllenH
  • #2,620
  • Feb 19, 2012 1:17am Feb 19, 2012 1:17am
Quoting Jason Rogers
... I have MT4 up and running on my side with all the data loading.

Jason

Jason, kindly can you post your charts of USDOLLAR : weekly and monthly, please?
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