Too many hours showing that message. And no response to my emails. Scary. I don't like this behavior at all. This is not the way to treat clients.
- #3,225
- Sep 27, 2011 2:20am Sep 27, 2011 2:20am
Hi Chris,
Could you tell me if there is any date of the removal or reduction of the 2 pip buffer rule.
The platform seems to have trouble calculating this, I have tried to place orders when the displayed price is 5 pips away and it won't accept my order.
It seems to happen mainly on Buy set ups, on EU I allow 2 pips for spread and 2 pips buffer but it still rejects the order
Any news ?
Could you tell me if there is any date of the removal or reduction of the 2 pip buffer rule.
The platform seems to have trouble calculating this, I have tried to place orders when the displayed price is 5 pips away and it won't accept my order.
It seems to happen mainly on Buy set ups, on EU I allow 2 pips for spread and 2 pips buffer but it still rejects the order
Any news ?
Money grows on the tree of persistence
- #3,226
- Edited 5:08am Sep 27, 2011 4:44am | Edited 5:08am
Hi fx13,
I just watched your video and there is an obvious thing to point out which can be seen at 23 seconds in. You were not properly connected to the platform. Look at this image which shows your light green connection, showing it is not fully logged in to my dark green status which shows it was connected:
http://www.gomarketsaus.com/files/63...ion_status.png
I dont know what time you were seeing this, and I dont' know your account number to look at your logs, but that shows that it wasn't the feed frozen...
Dear Chis,
Hope you will reply to me as you are not responding to previous messages neither to my PM!
You pointed here connectivity icon and how it was not in the right color.
So I said I will monitor and back check using reliable connectivity. Let's say my ISP is crap. So I noticed right 15 min ago that my connectivity was not all green. So I back checked servers in GERMANY and US. And see they had the same issues. I even tried to change DC but I get the same result as DC2 same icon.
I think you can check it that easily and you have some money to setup a monitoring server in europe and see that and detect it or do some video screen ( IF you can't I will be happy to that too for free).
Sorry but I'm starting to think that you know the issue and don't want to knowledge it and replying nothing on our end while there is a connectivity issue.
Also using your london DC is supposed to solve the issue as DC is like a proxy.
US Server using different data center NONE full green:
German server
And again those are decicated servers with serious data centers not VPS & not my ISP. I can provide accounts so you can trace back up and see where are located servers and you will see it's in Data centers. 100 MB/S avaible there and both less than 1MB/s used even German server is totally idle.
You already pointed that in my video this is the same situation. Do you want a video about this?
With all my love for Go markets
13
PS: Hope again I will get a reply.
Brokers are angels
- #3,232
- Sep 27, 2011 3:47pm Sep 27, 2011 3:47pm
Hi,
Sometimes in life you have to laugh otherwise you will go insane.
Believe it or not and we have email proof that we can provide you, last night Oz time we received a ransom email and live chat message that if we dont pay a sum of money to a western union account our website will be DDos attacked and taken offline.
Apprently this is rather common and normally affects the likes of 'Sony', 'Facebook' etc not GO Markets.
Of course 'we dont negotiate with terrorsists' so our ISP and Hosting company are working on a solution.
This does NOT affect...
I wonder is my money still safe on GO?
- #3,233
- Sep 27, 2011 7:20pm Sep 27, 2011 7:20pm
GO page down the second day....The Dutch live chat isn't available.... Account request doesnt get processed....
I wonder is my money still safe on GO?
Our money is safe DDos is used to bring down a website.
http://en.wikipedia.org/wiki/Denial-of-service_attack for more info
scfx
The best indicator is price.
- #3,234
- Sep 27, 2011 7:25pm Sep 27, 2011 7:25pm
GO page down the second day....The Dutch live chat isn't available.... Account request doesnt get processed....
I wonder is my money still safe on GO?
Have you tried the customer service email?
[email protected]
Or the number shown on the Go Markets website? +61 03 9670 3055
It's no point Go putting the website back up until they get the issue sorted otherwise they will just get repeated threats/attacks, I have seen it before where sites get attacked every few days until they owner of the site finds a solution.
