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  • #2,361
  • Jul 4, 2011 12:12am Jul 4, 2011 12:12am
Quoting Mpt
Cannot comment on the slippage, but my service used to freeze often, usually at news times. Sometimes it was frozen for minutes at a time and the connection would drop out as well. When I reported it here, i was effectively argued down by others who said their connection was solid.

Eventually, following advice from someone on this forum, I deactivated the data center auto config in the MT4 tools/option/server menu and manually entered the DC ip address. In my case it was 118.127.74.114:443 . Since that time, my outages have been minimal.
Hi Mpt,
I noticed a performance difference with your suggestion.
Over the weekend I also reinstalled the latest version of MT4.
I was running an older build (LiveUpdate didn't work on my W7 OS). However, I had a much older build on a different MT4 broker and that one was ok (ie no freezing or extreme slow response times).
So, I shall see how this week's trading goes and get back to you.
thanks again Mpt for your fix suggestion.

cheers
  • #2,362
  • Jul 4, 2011 12:48am Jul 4, 2011 12:48am
You think it's an acceptable solution!


Quoting M.A.C.Doug
Go markets promote themselves as having among the tightest spreads available. It appears in your case that the opposite is true. I think some responsibility does lie with them. They have admitted as much by eliminating a liquidity provider that caused the problem.
You must accept the responsibility for the losses that would have been incurred regardless of which broker you were using. That was part of the market conditions at the time.
Go markets could refund the difference between the losses based on an average of other brokers quotes and their...
  • #2,363
  • Jul 4, 2011 1:23am Jul 4, 2011 1:23am
It does not matter whether they are market maker or liquidty provider.
The most important thing for forex broker credebility is to pay profits.
  • #2,364
  • Jul 4, 2011 4:11am Jul 4, 2011 4:11am
In my case the spread over 200pips is a clear error of the liquidity provider, but Go markets did not want to admit it, also with this my account a negative balance of -3679 Aud, remember that forex is not possible to have a negative account!
Quoting Julian_Ass
It does not matter whether they are market maker or liquidty provider.
The most important thing for forex broker credebility is to pay profits.
  • #2,365
  • Edited 6:19am Jul 4, 2011 5:56am | Edited 6:19am
Quoting barnaba
In my case the spread over 200pips is a clear error of the liquidity provider, but Go markets did not want to admit it, also with this my account a negative balance of -3679 Aud, remember that forex is not possible to have a negative account!
Of course it is possible to have a negative account balance with FX. It is unlikely because the market is open 24 hrs so the only time it can really gap is over the weekend. But if you are over leveraged when AL Qaeda nukes L.A and the only fill you can get is 200 pips lower than your margin call, you are going to be in debt to your broker.

At the time you were trading the market had very wide spreads due to a combination ofthe extreme circumstance of a tsunami hitting Japan, nuclear power plant melt down and very low liquidity outside of market open times. You were going to lose big no matter who you were trading with. Even a fixed spread broker cannot fill you at your stop loss if the market gaps past it.
Quoting barnaba
You think it's an acceptable solution!

If Go markets spread was excessively higher than other brokers at the time then you have the right to claim the difference. They have a moral obligation, but probably not a legal one, to refund you this difference based on their claim to offer among the tightest spreads.

You are not going to get a full refund, you lost your account due to high leverage during unusual trading conditions. That is the reality. It is the risk you take every time you trade.
Some brokers offer guaranteed stops at a premium. You pay extra for them to cover the losses caused by an extreme event such as this. Otherwise, the responsibility for any losses is your own.

Try asking them nicely to refund you the difference between their spread and the average of similar brokers at the time. It is all you are due.

I feel for you, its a tough break given how hard it is to profit even during the best of times. Expensive lesson learned. Spare a thought for your fellow traders who were sitting at their desks in Fukushima at the time and be thankful.
Good luck
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  • #2,366
  • Jul 4, 2011 7:33am Jul 4, 2011 7:33am
My leverage 1: 100, was and still is the earthquake was just to Go Markets not for the other Brokers who use, my account was designed for soprravvivere with a spread until 200pips ... but watch case was over!
However with other Brokers who use I recorded these values of spreads and prices, are also quite prudent, but spread over 200pip I've ever seen!
Using more than 10 different broker!
One cannot say but it seems to me both SCA ...



Quoting M.A.C.Doug
Of course it is possible to have a negative account balance with FX. It is unlikely because the market is open 24 hrs so the only time it can really gap is over the weekend. But if you are over leveraged when AL Qaeda nukes L.A and the only fill you can get is 200 pips lower than your margin call, you are going to be in debt to your broker.

At the time you were trading the market had very wide spreads due to a combination ofthe extreme circumstance of a tsunami hitting Japan, nuclear power plant melt down and very low liquidity outside of market...
  • #2,367
  • Jul 4, 2011 7:43am Jul 4, 2011 7:43am
I only know that at the same time that I had to Go to spread 200pip Markets with other Broker I recorded different prices of over 100pip and then the earthquake there was just to Go Markets!
Quoting barnaba
My leverage 1: 100, was and still is the earthquake was just to Go Markets not for the other Brokers who use, my account was designed for soprravvivere with a spread until 200pips ... but watch case was over!
However with other Brokers who use I recorded these values of spreads and prices, are also quite prudent, but spread over 200pip I've ever seen!
Using more than 10 different broker!
One cannot say but it seems to me both SCA ...
  • #2,368
  • Jul 4, 2011 10:49am Jul 4, 2011 10:49am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
GO should rethink their business model of STP. There are now some very competitive (ECN) brokers around in Down Under with lightning fast execution and very low spreads(+commission). A paradise for (speed) scalping, something that fails on GO badly.
  • #2,369
  • Jul 4, 2011 1:47pm Jul 4, 2011 1:47pm
Quoting onu
GO should rethink their business model of STP. There are now some very competitive (ECN) brokers around in Down Under with lightning fast execution and very low spreads(+commission). A paradise for (speed) scalping, something that fails on GO badly.
Who?

I'm looking for a decent Aussie broker.
  • #2,370
  • Jul 4, 2011 5:26pm Jul 4, 2011 5:26pm
All members on GoMarket-Live2 server have been cheated by GoMarket switching you to their limited European router, if you are connected to MT that means you have been fooled by their delayed router.

All Members from Europe and south America, CALL them now and ask them to move you to GoMarket-Real1 or GoMarket-Real ... stay away from the GoMarket-Real2 it is a doomed delayed routed.
  • #2,371
  • Jul 4, 2011 5:30pm Jul 4, 2011 5:30pm
I'm located in Canada. Trying to choose between OANDA or GO Markets [and MB Trading at a later date] at the moment, since GO seems to have raving reviews, but my concern is that since I'm so far away from Australia, I'm going to have difficulties down the road, especially with executions speeds.
  • #2,372
  • Jul 4, 2011 6:26pm Jul 4, 2011 6:26pm
Quoting E2u
All members on GoMarket-Live2 server have been cheated by GoMarket switching you to their limited European router, if you are connected to MT that means you have been fooled by their delayed router.

All Members from Europe and south America, CALL them now and ask them to move you to GoMarket-Real1 or GoMarket-Real ... stay away from the GoMarket-Real2 it is a doomed delayed routed.
There are a number of complete lies/false claims in this post which I feel I should address.

Firstly, you have referred to the Live2 server as a 'limited European router'. I don't know where you get this false information from. Our Live2 is a high-spec server which sits alongside our Live1 server, in Sydney, Australia.

Second, there is no delayed router for this or any server. The setups of each server is identical in the way orders are handled.

I can explain to you exactly why we have two MetaTrader servers and I am happy to do so:

The MetaTrader 4 server has a maximum usage level before as a broker we are informed by MetaQuotes to add a second server. This capacity is defined by the size of the historical orders file which sites on the server. The restriction is brought about by the limitations of 32-bit server software which MetaTrader 4 is required to run on.

When we reached the threshold, MetaQuotes informed us that we should purchase a second server and split our clients between them, which we did straight away (around 2 months ago). This is purely to prevent against problems which would occur if the size of our orders file grew too big.

There is one difference between the two servers and that is quite simply what currency accounts we sit on what server.

Our Live1 has all AUD accounts whilst our Live2 server has all other currency accounts (USD, EUR, GBP, NZD).

The level of performance between the two servers is no different, but if anyone wants to move to server 1, they can do, but they will need to setup an AUD account with us. If you want to transfer to an AUD account, by all means email [email protected] and they will sort that out for you, but I can assure you you will not see any difference.

If anybody would like more information on the use of two MetaTrader servers and the reasons behind it, please call me and I will be happy to explain.

Let me reiterate again that there is absolutely no delaying tactics or deliberate attempt to limit clients from Europe or anywhere else. I would be very interested to hear where you got this false information because we take these lies very seriously and we will take action against those who deliberately spread rumours with no truth to them.

Thanks,
Chris
  • #2,373
  • Jul 6, 2011 3:59pm Jul 6, 2011 3:59pm
Hi,

1. Do you plan to add more CFD into the offering beside metals? If yes wich?

2. Also silver spread 5 is not among the lowest arround. Do you plan to change it?

Regards
13
Brokers are angels
  • #2,374
  • Jul 6, 2011 4:01pm Jul 6, 2011 4:01pm
Quoting onu
GO should rethink their business model of STP. There are now some very competitive (ECN) brokers around in Down Under with lightning fast execution and very low spreads(+commission). A paradise for (speed) scalping, something that fails on GO badly.
Agree the only thing annoying with GO is EXECUTION speed as their main servers in autralia have too much delay.

Hope they will grow one day & set servers in UK with direct connection there not only as relay so we get faster execution.

13
Brokers are angels
  • #2,375
  • Jul 6, 2011 6:25pm Jul 6, 2011 6:25pm
Quoting fx13
Agree the only thing annoying with GO is EXECUTION speed as their main servers in autralia have too much delay.

Hope they will grow one day & set servers in UK with direct connection there not only as relay so we get faster execution.

13
Hi,

Many of you will be aware that we are 'subject to regulatory approval' planning a UK office with dedicated servers over the next few months. I will point out though that now our Data Centers have been configured we have had very positive feedback regarding execution from the UK but if you are having a bit of a delay and you like to scalp the market quickly then you may consider a VPS here in Australia or at least ensure you are connected to the Sydney DC as that will have the fastest speeds for you.

Hope this helps

Chris
  • #2,376
  • Jul 6, 2011 6:30pm Jul 6, 2011 6:30pm
Quoting fx13
Hi,

1. Do you plan to add more CFD into the offering beside metals? If yes wich?

2. Also silver spread 5 is not among the lowest arround. Do you plan to change it?

Regards
13
Mt5 supports CFDs in a much more reliable fashion than MT4 , we will look to fully support a range of CFDs starting off with Index contracts and oil.

Your other point talks about our Silver spread. I will have a word with our product development department and make sure it still is very competitive. We have had no word to the negative on the spread but obviously we want to at all times remain competitive.

Cheers

Chris
  • #2,377
  • Jul 6, 2011 7:01pm Jul 6, 2011 7:01pm
Quoting GoMarkets
Hi,

Many of you will be aware that we are 'subject to regulatory approval' planning a UK office with dedicated servers over the next few months. I will point out though that now our Data Centers have been configured we have had very positive feedback regarding execution from the UK but if you are having a bit of a delay and you like to scalp the market quickly then you may consider a VPS here in Australia or at least ensure you are connected to the Sydney DC as that will have the fastest speeds for you.

Hope this helps

Chris
Compared to many other brokers execution is far faster. There is a gap. The main problem with GO is main servers are based in australia. & All trades will need more ms to go there & get back which cause bigger delay. To solve it only solution is FULL Servers including banks connectivity in UK & skip the gateways as they will replicate back the delays.

Thanks keep up the good work & hope we get that soon.

13
Brokers are angels
  • #2,378
  • Jul 7, 2011 3:13am Jul 7, 2011 3:13am
Quoting fx13
To solve it only solution is FULL Servers including banks connectivity in UK & skip the gateways as they will replicate back the delays
Totally agree
  • #2,379
  • Jul 7, 2011 3:48am Jul 7, 2011 3:48am
Quoting fx13
Compared to many other brokers execution is far faster. There is a gap. The main problem with GO is main servers are based in australia. & All trades will need more ms to go there & get back which cause bigger delay. To solve it only solution is FULL Servers including banks connectivity in UK & skip the gateways as they will replicate back the delays.

Thanks keep up the good work & hope we get that soon.

13
Good to hear about the expansion as I am sure the people on that side of the world will get better execution speeds.. For us here in Australia it is brilliant, but I can imagine that from the UK it would be a bit slower as it has to go further... not that you can blame them for that!
  • #2,380
  • Jul 7, 2011 10:09pm Jul 7, 2011 10:09pm
Hi Guys,

As a number of you have previously requested and since we have updated our Data Centres, we have changed the names of the DCs so you know which one you connected to.

You will now see that we have four data centres listed:

DC1 - Sydney
DC2 - Melbourne
DC3 - San Diego
DC4 - London

As I have previously advised DC1 and DC2 are the highest priorities, and you will most likely be best to connect to these.

Please also note that if you do not see them listed as above, you may need to restart the platform.

Thanks,
Chris
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