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  • #1,841
  • Apr 6, 2011 3:30am Apr 6, 2011 3:30am
Hi Jason,

Thx for the replies, I feel more comfortable now. One last question. Apart from real time help, what other advantages standard account offers compared to micro account?

BR
MartinMyster
  • #1,842
  • Apr 6, 2011 8:53am Apr 6, 2011 8:53am
Quoting MartinMyster
Hi Jason,

Thx for the replies, I feel more comfortable now. One last question. Apart from real time help, what other advantages standard account offers compared to micro account?

BR
MartinMyster
Apart from real time help, here are the other advantages with the standard account:

 

  1. Joint, corporate, LLC, and IRA account options
  2. More deposit options: bank wire and paper check (in addition to credit/debit card). ACH deposit is also available for traders with FXCM US (LLC).
  3. Free withdrawals by check (fees apply on micro) and additional withdrawal options such as credit/debit card (free) and bank wire.
  4. Non-USD account denominations (EUR, GBP, JPY, AUD, CAD, NZD)
  5. Other software options, such as MT4 and Forex System Selector (FSS)

  • #1,843
  • Apr 11, 2011 12:23pm Apr 11, 2011 12:23pm
Trading Station II Update

There was an update made to the FX Trading Station II platform over the weekend for clients of FXCM US (LLC). If your account is with FXCM US, you can now add a stop or limit to the order through the market order or entry order window. Click the Advanced button and the stop/limit option will appear. Previously, you needed to add the net stop or limit to the summary window after the trade was opened. The ability to add a default stop/limit has also been added to one-click execution. A full FAQ can be found here. Let me know if you have any questions.

-Jason
  • #1,844
  • Edited 5:22am Apr 12, 2011 5:18am | Edited 5:22am
Hi Guys,

I recently opened a FXCM MT4 account. But it seams they opened my account with ODL markets rather than FXCM itself. They havent told me this until one of their member reset a password ( i couldnt login to my account initialy and had to strugle for days even with the help of chat) and he send a email to me . And the Email I recieved is from ODL markets so they had to accept my account is with in ODL markets.
Now I know why I couldnt login using FXCM server as my account with ODL markets.

Any body hv any experiance with ODL markets and any views regarding this?

Thanks

PS: Jason could you let me know why this?
  • #1,845
  • Apr 12, 2011 10:09am Apr 12, 2011 10:09am
Quoting Suranga2500
Hi Guys,

I recently opened a FXCM MT4 account. But it seams they opened my account with ODL markets rather than FXCM itself. They havent told me this until one of their member reset a password ( i couldnt login to my account initialy and had to strugle for days even with the help of chat) and he send a email to me . And the Email I recieved is from ODL markets so they had to accept my account is with in ODL markets.
Now I know why I couldnt login using FXCM server as my account with ODL markets.

Any body hv any experiance with ODL markets...
Hi Suranga,

ODL Markets is a part of FXCM. ODL has a separate website and application from FXCM UK, but both use the same MT4 platform and No Dealing Desk forex execution. If you weren't able to login and we reset the password, then it sounds as though the wrong login information might have been entered. I'm not familiar with your account in particular, but please let me know if you need additional help.

-Jason
  • #1,846
  • Apr 12, 2011 10:39am Apr 12, 2011 10:39am
Jason,


Thanks for the reply. I know ODL is part of FXCM. I applied using FXCM web site. So there is no for FXCM to open my account in ODL markets? And the initial loging details recived through FXCM. And also the loging details recieved also wrong thats why I had to get your chat help. and they gave me a diferent server address aperently from ODL. ODL and FXCM might be the ame . IT just I hv second thoughts whether I can trust FXCM .. or it might be me.

becos the server details you send was wrong I had to struggle almost a day just to log in to MT4. Also previously(yesterday) your help desk couldnt figure out why , and its the guy I chat with today managed to figure out this.

Might need to re think about this new account

thanks

Suranga
  • #1,847
  • Apr 12, 2011 11:06am Apr 12, 2011 11:06am
Quoting Suranga2500
Jason,

Thanks for the reply. I know ODL is part of FXCM....
Hi Suranga,

If there was an error in the setup, I do apologize, and I understand the frustration this would cause. I'm not familiar with your particular situation, but if you would like for me to investigate in more detail, please email me at [email protected]. It's very important that our client support is able to properly investigate and solve problems quickly. If this was not done properly, I can notify a client services manager about the situation so that it does not happen again.

-Jason
  • #1,848
  • Apr 13, 2011 12:29am Apr 13, 2011 12:29am
Jason,

To be honest I hv nothing to complain as its already happened. One of the reason I signed in to mt4 account with FXCM is FREE VPS SERVER. But now I decided its better for me to get a VPS seperatly for couple of months and see if its going to work. Also I had a lot of issues with MYFXCM area ( account management section) . That page always asking to re enter password. Your chat guys told its a problem you currently having in that area. But I should give one credit to your Chat help. They tried a lot to figure out my issue.

Good stuff

Thanks

Suranga
  • #1,849
  • Apr 13, 2011 5:06am Apr 13, 2011 5:06am
Actually, I stopped using FXCM. Had some issues there, that they aren't working that properly. Don't know what they are doing. Don't scalp the scalper
  • #1,850
  • Apr 13, 2011 6:33am Apr 13, 2011 6:33am
Today when I opened my TS (FXCM) I only saw 3 closed positions, I know there was lots of them last night and now they just vanished? Account balance is also incorrect. I cant see all my trades which were opened and closed between 10.04 and 11.04. Its demo account but how can I test my strategies if the account history gets wiped. Is there any way to fix this, I just started using TS so am I doing something wrong or is it on fxcm side?

Thx
  • #1,851
  • Apr 13, 2011 8:28am Apr 13, 2011 8:28am
Quoting HankT
Today when I opened my TS (FXCM) I only saw 3 closed positions, I know there was lots of them last night and now they just vanished? Account balance is also incorrect. I cant see all my trades which were opened and closed between 10.04 and 11.04. Its demo account but how can I test my strategies if the account history gets wiped. Is there any way to fix this, I just started using TS so am I doing something wrong or is it on fxcm side?

Thx
Hi Hank,

If you're not seeing the trades in the closed positions, try running a report since the account was open to view all of the trading activity on the account. Here's where to find the Report button:

http://img808.imageshack.us/img808/5...01191419am.png


In case you're not aware, the closed position window will clear out every day at 5pm ET. It will only show trades closed during the current trading day. Running a report will let you pull up previous days trading history. If you need any help with this please let me know.

-Jason
  • #1,852
  • Apr 13, 2011 9:41am Apr 13, 2011 9:41am
Ok I got the report, why it doesnt show the P/L in pips?

Thx
  • #1,853
  • Apr 13, 2011 10:53am Apr 13, 2011 10:53am
Quoting Suranga2500
Jason,

To be honest I hv nothing to complain as its already happened. One of the reason I signed in to mt4 account with FXCM is FREE VPS SERVER. But now I decided its better for me to get a VPS seperatly for couple of months and see if its going to work. Also I had a lot of issues with MYFXCM area ( account management section) . That page always asking to re enter password. Your chat guys told its a problem you currently having in that area. But I should give one credit to your Chat help. They tried a lot to figure out my issue.

Good stuff...
Hi Suranga,

I was granted permission by a new CNS subscriber several months ago who was coming from a free "VPS" with FXCM. what I observed was not a VPS at all. the P in VPS means private, but it was far from. They actually share the virtual environment between two different traders and isolate them by windows NTFS permissions. That is, they put two traders in one VPS.

far from private and not one I would trade from given the relative ease in which the other unknown and unrelated trader in your same VPS can cause issues for you.

FXCM had their share of technical issues on the MT4 servers in the past but they seem to be resolved now. at least I have not seen them in some time.

FYI
BarrySDCA Commercial Network Services
  • #1,854
  • Apr 14, 2011 7:47am Apr 14, 2011 7:47am
Quoting HankT
Ok I got the report, why it doesnt show the P/L in pips?

Thx
The P/L in the combined account statement will always display your profit and loss in the accounts currency denomination. If you would like to get the P/L in pips, you will need to subtract the open price from the close price.
  • #1,855
  • Apr 15, 2011 7:23am Apr 15, 2011 7:23am
Dear Jason,

Since the last update of FXCM trading Station (5-6 days ago ), an important bug krept up.

The bug is When I give a buy or sell order the system crashes. It does not happen on the first order but on the third or fourth order it crashes. I have been using trading station for the last 4 months and I did not have this problem.

After the last update I am having this problem on two different computers.
Please help.
  • #1,856
  • Apr 15, 2011 7:45am Apr 15, 2011 7:45am
Quoting BarrySDCA
Hi Suranga,

I was granted permission by a new CNS subscriber several months ago who was coming from a free "VPS" with FXCM. what I observed was not a VPS at all. the P in VPS means private, but it was far from. They actually share the virtual environment between two different traders and isolate them by windows NTFS permissions. That is, they put two traders in one VPS.


FYI

Barry ,

Thanks for letting me know this. Its cheaky for them to share one VPS with two users know. I just signed in to private vps server (with demo account). will see how it goes. its cheap anyway.


Thanks

Suranga
  • #1,857
  • Apr 15, 2011 7:50am Apr 15, 2011 7:50am
Quoting MartinMyster
Dear Jason,

Since the last update of FXCM trading Station (5-6 days ago ), an important bug krept up.

The bug is When I give a buy or sell order the system crashes. It does not happen on the first order but on the third or fourth order it crashes. I have been using trading station for the last 4 months and I did not have this problem.

After the last update I am having this problem on two different computers.
Please help.
Hi Martin,

Thanks for letting me know about this. I just need to confirm as much information as possible so I can let our tech support know about this. This happens when you are creating a market order correct? Are you clicking on sell or buy at the top of the platform or when you open the order window by clicking on the price in the dealing rates window? Does it happen the first time you try to place a trade upon logging in to the platform or does it occur after you have placed a couple of trades?

Thanks for the additional information. It would also be helpful if you could send me an email at [email protected] with your account number to see if the update is conflicting with any of the settings on your account.

Thanks,

Jason
  • #1,858
  • Apr 17, 2011 1:49am Apr 17, 2011 1:49am
Dear Jason,

Thanks for the reply here are my answers;

This happens when you are creating a market order correct? Correct, it happens when I create a market order, it does not happen when I do entry orders for example.
Are you clicking on sell or buy at the top of the platform or when you open the order window by clicking on the price in the dealing rates window? Neither. I always give my order on Marketscope window, I usually do CTL-SHIFT-M and it crashes. I have tried clicking Trading + Create market order it crashed again. To be honest I have not ever tried buy sell buttons within the trading stations. I will give that a try when market opens.

Does it happen the first time you try to place a trade upon logging in to the platform or does it occur after you have placed a couple of trades? It almost never happens first time, it usually happens second or third time.

Thanks for the additional information. It would also be helpful if you could send me an email at [color=#22229c][email protected][/color] with your account number to see if the update is conflicting with any of the settings on your account. OK, sending.

Thanks
MartinMystere
  • #1,859
  • Apr 17, 2011 4:00am Apr 17, 2011 4:00am
Hello,

Can you pls tell me what GMT offset is FXCM's MT4 server based on during the DST time of the year?

When FXCM implement on their MT4 server the twice yearly DST changeovers? Is it when the US does or is it when Europe does?

I need this info for my indicator to work correctly pls.

Thank you
HankT
  • #1,860
  • Apr 18, 2011 9:54am Apr 18, 2011 9:54am
Quoting HankT
Hello,

Can you pls tell me what GMT offset is FXCM's MT4 server based on during the DST time of the year?

When FXCM implement on their MT4 server the twice yearly DST changeovers? Is it when the US does or is it when Europe does?

I need this info for my indicator to work correctly pls.

Thank you
HankT
Hi Hank,

The changes to GMT offset will occur based on DST change in the US.

-Jason
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