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  • #1,021
  • Edited 10:05pm Sep 19, 2010 9:47pm | Edited 10:05pm
Quoting Iamfx
I am still having trouble selecting servers.
When I hover over the connection icon nothing happens--although last week it did. For some reason I could never fathom the icon is sometimes on the bottom left and sometimes the bottom right. It occassionally shows servers when on bottom right but never when its on the left???????????????? Any ideas?
Cheers
Hi,

Are you using demo or live? the live has got 5 DCs , if you cant see them log in again and click on the icon on the bottom right hand corner

Any problems give us a call as all is working fine

Cheers
  • #1,022
  • Sep 19, 2010 9:49pm Sep 19, 2010 9:49pm
Quoting aquaart
Are the GoM servers connecting to anybody at the moment?
Hi,

All servers are working fine, can I have someone call you or do you want to call in to get you online,
as mentioned in my previous post we have added another DC so there is now 5

Cheers
  • #1,023
  • Sep 19, 2010 10:29pm Sep 19, 2010 10:29pm
Quoting cica515
I had an EA that opened two trades during the very brief moments the server was responding to orders between 02:05 and 02:30...and then when the server was restarted at about 02:35-02:40, these two trades simply vanished! No record whatsover of them in my account history, my account balance was unaffected.

I got those two trades recreated OK, though and am moving on.
This is scary, your not worried about your trading with them when something like this happens?
  • #1,024
  • Sep 19, 2010 10:38pm Sep 19, 2010 10:38pm
Quoting GoMarkets
Hi,

Are you using demo or live? the live has got 5 DCs , if you cant see them log in again and click on the icon on the bottom right hand corner

Any problems give us a call as all is working fine

Cheers
I am live. As I said sometimes that icon is bottom left---see attached
Attached Image (click to enlarge)
Click to Enlarge Name: 2010-09-20_1334gomarket.png Size: 158 KB
We are all One. Be present. Be the Observer
  • #1,025
  • Sep 19, 2010 11:00pm Sep 19, 2010 11:00pm
Quoting Iamfx
I am live. As I said sometimes that icon is bottom left---see attached
Hi Iamfx & Chris

Being not-a-tech person, it is such "disadvantage?"

Now I know... where the locations of DCs!

Mine is at the right bottom (see the image).

Does it mean that I can switch to other DC as and when I like?

Cheers
  • #1,026
  • Sep 19, 2010 11:10pm Sep 19, 2010 11:10pm
Quoting tradpat
Hi Iamfx & Chris

Being not-a-tech person, it is such "disadvantage?"

Now I know... where the locations of DCs!

Mine is at the right bottom (see the image).

Does it mean that I can switch to other DC as and when I like?

Cheers
Yes you can switch to whichever DC works best for you, normally the platform will automatically find the best connection though.

Cheers
  • #1,027
  • Sep 19, 2010 11:11pm Sep 19, 2010 11:11pm
Quoting Iamfx
I am live. As I said sometimes that icon is bottom left---see attached
I havent seen that Icon on the left hand side before, oh well im sure its fine.

if you click on it can you see the 5 DCs?
  • #1,028
  • Sep 19, 2010 11:21pm Sep 19, 2010 11:21pm
Quoting GoMarkets
Yes you can switch to whichever DC works best for you, normally the platform will automatically find the best connection though.

Cheers
Oops! I missed the image... now I attached it.

Thanks, Chris.
Attached Image (click to enlarge)
Click to Enlarge Name: DC.jpg Size: 79 KB
  • #1,029
  • Sep 19, 2010 11:48pm Sep 19, 2010 11:48pm
Hi,

You will have just been sent a message through the MT4 platform,
We want to connect to a faster internet connection on the new servers to make trading even quicker so we are doing this in about 15mins.
It will mean about 5 mins of downtime but as ever if you need anything call in but the extra speed should more than make up for it.

Cheers for your assistance
  • #1,030
  • Sep 20, 2010 12:20am Sep 20, 2010 12:20am
Quoting GoMarkets
I havent seen that Icon on the left hand side before, oh well im sure its fine.

if you click on it can you see the 5 DCs?
No ---nothing
We are all One. Be present. Be the Observer
  • #1,031
  • Sep 20, 2010 12:54am Sep 20, 2010 12:54am
Quoting Iamfx
No ---nothing
Are you based in OZ?
Can we call you or you call us so we can help you see the data centers and you can choose which one suits you?

Cheers
  • #1,032
  • Sep 20, 2010 6:21am Sep 20, 2010 6:21am
Quoting fxwanna
This is scary, your not worried about your trading with them when something like this happens?
Unlike many other brokers, GoMarkets have a very good history of re-imbursing any stuff ups on their behalf.

All brokers or their platforms stuff up once in a while. The good brokers tend to fix up any financial difficulties caused by their stuff ups straight away.

Even the bigger brokers like IBFX, FXCM and ODL tend to be slower than GoMarkets.
  • #1,033
  • Sep 20, 2010 7:34am Sep 20, 2010 7:34am
Quoting aquaart
Unlike many other brokers, GoMarkets have a very good history of re-imbursing any stuff ups on their behalf.

All brokers or their platforms stuff up once in a while. The good brokers tend to fix up any financial difficulties caused by their stuff ups straight away.

Even the bigger brokers like IBFX, FXCM and ODL tend to be slower than GoMarkets.
most brokers do not have the constant disconnects, not to mention the delay in execution either that these guys have, ask yourself why the move was not done over the weekend? why now when their are open trades and the market is moving, i dont have an answer but i have been looking for a new broker i have now taken these guys out and have gone with this broker after all the disconnects, requotes and problems that never seem to get fixed only temp solutions

http://www.inovatrade.com/

only $1.50 per round lot traded commission, EXEcellent spreads and execution, no requotes no hassles and no BS about server moves during business hours and delay in trades, a true STP broker.
I have been looking for almost 1yr now for a good MT4 broker and could not be happier with the above broker.

sorry Chris but i have watched the problems persist for far too long with no real solutions it seems, good luck but you cannot compare the them.

anyone question my post? test both demos and open a small account live and test, there is no comparision.
Don't chase the market, Let the market come to you
  • #1,034
  • Sep 20, 2010 8:06am Sep 20, 2010 8:06am
Quoting Tmac
most brokers do not have the constant disconnects, not to mention the delay in execution either that these guys have, ask yourself why the move was not done over the weekend? why now when their are open trades and the market is moving, i dont have an answer but i have been looking for a new broker i have now taken these guys out and have gone with this broker after all the disconnects, requotes and problems that never seem to get fixed only temp solutions

http://www.inovatrade.com/

only $1.50 per round lot traded commission,...

are you for real, they look like a bucket shop with no regulation..... yeh let get 1.50 round turn till they run off with our funds, their site barley even works.... address in Panama, my god are you sane? You really hear it all on FF these days............

Yeh I like all other have been having a roller coaster lately BUT, have Go been there and helped me on every trade that was an issue, yes they have. I have had a three trades that messed up but Go cash corrected two and and reentered me on the third.

I can tell you now when things go wrong at Interactive Brokers it a whole different experience. One, no free call to the USA then 20+ min on hold to be told to put in a ticket, then a day or more later you get a result. At least with GM they pick up the call and help you out quickly.

Like mentioned Go have had a few probs of late but the difference is how they have handled it. No running off FF with heads in the sand.

I really can live without the issues but it's the way they deal with that keeps me a client, I'll be staying put for the time being.

Cheers,
  • #1,035
  • Sep 20, 2010 9:38am Sep 20, 2010 9:38am
I seem to have lost conection. Any one else lose theres?
I AM WHAT I AM, AND THATS ALL THAT I AM
  • #1,036
  • Sep 20, 2010 10:12am Sep 20, 2010 10:12am
Same Here.... No Price data coming in...
  • #1,037
  • Sep 20, 2010 10:21am Sep 20, 2010 10:21am
My DEMO account has been, and is, down but my LIVE account is fine.....
  • #1,038
  • Sep 20, 2010 10:41am Sep 20, 2010 10:41am
Quoting GoMarkets
Hi,

If any client had any problems or missed trades due to the backup switch then call us and we will happily rectify for you

Cheers
It's great that you will fix up trades affected, however I trade manually and rarely use pending orders.

Lets say I try to enter a trade but can't due to the platform being down, it's down for half an hour or so markets move 50-100pips, as the order is not in the system at all it would make it difficult to prove that I was wanting to enter at a given price.

Same if you were wanting to adjust Stop Loss while platform is down, if the platform has no connection would there not be any way prove you were trying make the adjustment.

Obviously if it's during the daily restart it can't be avoided, as you have pointed out all MT4 brokers must perform this restart, so can not be avoided, but you have indicated this should generally last no more than 5 mins.

Oh well there was a problem this morning, but over the 9 months I have been with you I have been happy with your performance, hopefully the changes you pointed out will make GoM even better.

Quote
Hi,

You will have just been sent a message through the MT4 platform,
We want to connect to a faster internet connection on the new servers to make trading even quicker so we are doing this in about 15mins.
It will mean about 5 mins of downtime but as ever if you need anything call in but the extra speed should more than make up for it.

Cheers for your assistance
Fantastic that's the sort of notification that will greatly help


On a side it is great to have the presence of a rep on the forum, it is greatly appreciated.

Hi Goldflight nope been all good here since the problems earlier today, I'm in regional vic Australia.

Cheers
  • #1,039
  • Sep 20, 2010 10:47am Sep 20, 2010 10:47am
Quoting >Apocalypto<

are you for real, they look like a bucket shop with no regulation..... yeh let get 1.50 round turn till they run off with our funds, their site barley even works.... address in Panama, my god are you sane? You really hear it all on FF these days............

Yeh I like all other have been having a roller coaster lately BUT, have Go been there and helped me on every trade that was an issue, yes they have. I have had a three trades that messed up but Go cash corrected two and and reentered me on the third.

I can tell you now when things...
guess you dont bother to read nor ask questions, yes they are regulated and they also have a USA office..you have your fun with gomarkets and their games
Don't chase the market, Let the market come to you
  • #1,040
  • Sep 20, 2010 11:54am Sep 20, 2010 11:54am
I was thinking to open my third live acc with gomarkets therefore demoing it first to see their service level. However, since starting hours of today (GMT+1) their demo server gone down. I cannot even launch go trader comes up with crash details.

Live support person stated it would be fixed in about 10 mins or so. I just checked but same. I have couple other demo acc with various mt brokers and they all are working fine.

So, I'm not so sure opening a live account with gomarkets anymore. If a broker cannot maintain at least one reliable backup server then....
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