Hi Guys, Unfortunately there was an interruption to trading caused by an outage at our server host. The problem was identified and resolved and trading has now resumed as normal. We are waiting on the full details of the report from our host and will of course give these details to our clients. As you all know these things can happen from time to time with any broker and we can only apologise if and when they do occur and ensure that no running trades result in a negative impact on your accounts.
In the meantime, if there are any trades that were negatively impacted by this outage, please give us the account number, trade ID, time and price that you were trying to close it and we will have the trades corrected. It is also worth noting that the gaps on charts etc should be fixed later today. Once again, we apologise for the inconvenience caused. Regards, Chris
Unfortunately there was an interruption to trading caused by an outage at our server host. The problem was identified and resolved and trading has now resumed as normal. We are waiting on the full details of the report from our host and will of course give these details to our clients. As you all know these things can happen from time to time with any broker and we can only apologise if and when they do occur and ensure that no running trades result in a negative impact on your accounts.
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Thanks for your reply Chris, It’s not affected me, I was asleep anyway.
Unfortunately there was an interruption to trading caused by an outage at our server host. The problem was identified and resolved and trading has now resumed as normal. We are waiting on the full details of the report from our host and will of course give these details to our clients. As you all know these things can happen from time to time with any broker and we can only apologise if and when they do occur and ensure that no running trades result in a negative impact on your accounts.
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Joined Jul 2010
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Status: I LOVE MACD
|511 Posts
Hi
I know some people were disappointed about the "outrage" and some were not.
Q: Perhaps the support line should not be out as reported!
Q: Perhaps other running servers would take over the down server?
I thought GoM has more than one server, as it is being reported in this thread recently?
FYI I notice I have "no connection" often. I just got 2-3 minutes "down" just now.
I don't know... I hope such"incident" won't be happening again (I am impressed with all praises in this thread hence I opened the live acct recently and I wish not to think otherwise).
The 2-3 minutes no connection a few minutes ago is the daily restart, all MT4 providers have a daily restart but they can vary with what time they perform this.
We are actually looking at moving the daily restart time to a slightly quieter time to affect less clients but we do 100% have to have the daily restart at some point as its a metaquotes requirement to keep the system optimised.
The 2-3 minutes no connection a few minutes ago is the daily restart, all MT4 providers have a daily restart but they can vary with what time they perform this.
We are actually looking at moving the daily restart time to a slightly quieter time to affect less clients but we do 100% have to have the daily restart at some point as its a metaquotes requirement to keep the system optimised.
Chris,
Thanks for your update. It's good to know that Go Markets is looking into what caused the outage and I am interested to know what happened. We (ok, most of us) realize that the systems on the back end supporting everything are fairly complex and there's always a small chance of something going wrong.
I trade for a living and regularly have 20+ trades open. It was frustrating not knowing what was going on and not being able to manage my trades or reach anyone from Go Markets for an update (the after hours phone number was constantly busy). Fortunately, there wasn't too much movement in my trades during the outage, so there wasn't any negative impact.
I switched to Go Markets about six months ago and it's been outstanding so far, especially with the additional US server. I imagine you could pick up a *lot* of US customers if you folks keep up the fantastic service.
It's great to see how Go Markets handles this type of situation. Thanks again for the update.
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Joined Aug 2008
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Status: Be grateful for any and all profits
|102 Posts
I have read all of these posts having to do with server connections and have yet to see anyone with my problem.
I have no DDE output from the GoM MT4 (build 226). I use it as a data provider to a forex calculator that needs the information for pip values, spreads, and general price data.
DDE is enabled as always but the data is not coming out of the MT4. It has been working for weeks and suddenly tonight, DDE is gone. This DDE data is missing at the same time that all charts are updating fine.
I have read all of these posts having to do with server connections and have yet to see anyone with my problem.
I have no DDE output from the GoM MT4 (build 226). I use it as a data provider to a forex calculator that needs the information for pip values, spreads, and general price data.
DDE is enabled as always but the data is not coming out of the MT4. It has been working for weeks and suddenly tonight, DDE is gone. This DDE data is missing at the same time that all charts are updating fine.
Anyone having this issue?
Chris at GoM, do you have...
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Hi Rich,
So to clarify, you have prices coming in to your platform but it is not exporting to your DDE? I have just loaded up a simple excel sheet with a DDE export on my colleagues computer and it was fine, so I don't really have an answer on it.
So to clarify, you have prices coming in to your platform but it is not exporting to your DDE? I have just loaded up a simple excel sheet with a DDE export on my colleagues computer and it was fine, so I don't really have an answer on it.
Is anyone else using DDE at the moment?
Chris
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Your clarification is correct.
BTW, neither the Demo or Live accounts are providing a DDE feed. And I have also tested the MT4 output with a DDE tester (which also shows no data flow from MT4).
But that does answer two questions for me. It would not now appear to be a policy change by GoM about DDE (you would have told me), nor is the problem system wide (it is providing data to your Excel SS).
Since I have rebooted both the MT4 and Win7 several times to no avail, I am going to proceed on the assumption that I may have a corrupted MT4 installation and will do a reinstall.
So to clarify, you have prices coming in to your platform but it is not exporting to your DDE? I have just loaded up a simple excel sheet with a DDE export on my colleagues computer and it was fine, so I don't really have an answer on it.
So to clarify, you have prices coming in to your platform but it is not exporting to your DDE? I have just loaded up a simple excel sheet with a DDE export on my colleagues computer and it was fine, so I don't really have an answer on it.
Is anyone else using DDE at the moment?
Chris
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Upon investigation, it turns out that the fix is to run GoM MT4 with Administer privileges enabled. Solved the problem. DDE stream is back as before.
Why Win7 picked that particular moment in time to bow it's back is anybody's guess - but it now works.
I consider myself as an understanding, easy going person who do not "whinge" at the slightest of issues, BUT , the issue of delayed order fill of up to 7 seconds is still a problem.
I did call GM some time ago and nothing was fixed, certainly changing servers does not fix the problem, which only occurs with some of the orders, not all of them.
I have also noticed a lot of micro freezing of the price feed, have you started to "filter" the feed? as this has only started to occur the last few months? (I'm not certain).
I still only have a trial account with GM, and so i don't pay attention to it all the time, if i did i would be able to be a lot more precise.
Ummm could it be that you don't want high frequency traders ?
As it perhaps does not give you enough time to "hedge" or whatever else it should be called, lol.
A lot of other MM brokers claim they can't handle high frequency traders.
It would be better if you were honest on the above since it will save your time and mine.
Regards,
........
I really don't think GO Markets or any other broker would deliberatley delay a demo account as the demo is the brokers advert to the world so if anything brokers would make it run great. thats commercial suicide to have a bad demo.
Reinstall it and delete loads of unused scripts if you have them as Metatrader downloads can get corrupted.
I have a live account and since the server upgrades its works very well, i do use a demo occasionally for testing and again no probs, it does tend to run a fraction slower than the live but rather that than the other way round.
I really don't think GO Markets or any other broker would deliberatley delay a demo account as the demo is the brokers advert to the world so if anything brokers would make it run great. thats commercial suicide to have a bad demo.
Reinstall it and delete loads of unused scripts if you have them as Metatrader downloads can get corrupted.
I have a live account and since the server upgrades its works very well, i do use a demo occasionally for testing and again no probs, it does tend to run a fraction slower than the live but rather that than the...
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Who said anything about demo????
TRIAL account does not necessarily mean demo.
I will try uninstalling and reinstaling again though, thank you.
I consider myself as an understanding, easy going person who do not "whinge" at the slightest of issues, BUT , the issue of delayed order fill of up to 7 seconds is still a problem.
I did call GM some time ago and nothing was fixed, certainly changing servers does not fix the problem, which only occurs with some of the orders, not all of them.
I have also noticed a lot of micro freezing of the price feed, have you started to "filter" the feed? as this has only started to occur the last few months? (I'm not certain).
I still only have a trial...
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I am not sure exactly how you define 'micro freezing', but I assume you mean you are experiencing prices sticking for a couple of seconds? If so, the only time we ever see that in our office (and personally at home) is if I am doing a lot on the platform or internet in general. If it sticks like that then it is usually something at the user's end, rather than a GO problem. Occasionally price feeds can timeout or freeze, which is why we have backup feeds in place. However, there is a timeout setting for price feeds, meaning that the feed would have to be not sending through prices for a period of about a minute before the backup could kick in. Last week there was an instance of our main feed losing connection which meant there were no prices for a couple of minutes whilst the backup kicked in. That can happen quite often with any provider, but we have a total of 3 backups, so it is very unlikely that all of them will encounter problems at the same time.
When you say a 'trial' account, is that a demo, or is it a live that you are just testing? Of course I don't even need to answer if it is a demo as I dont imagine there are any brokers in the world that would deliberately put-off high volume traders from demo-ing!
As for our live servers, like our demo, there are no delays, and if there was a delay you would see it on every trade, not just on some. To clarify, we love high frequency traders as we make our money from volume, simple as that.
I notice you have said you are trying a reinstall, it would be good to know what impact that has. As you can probably see from all the posts on here, delays are very rare these days, so we obviously take them seriously.
