Hi All,
this problem happened with me 2 months a go , and i did not report it in that time because i though that it`s a normal problem and i`m the only responsible for this problem.
but 2 weeks a go it`s happened again but by the opposite case , so i wonder how come this problem happen in the 2 ways? ,
since there was almost war between Insta and some of their Traders and the fact that they don`t deal really with a real bank or real market and all the deals pass to the dealing desk so i began to be more skeptic about that my problem caused by their dealing desk , not by me or by the MetaTrade platform.
Ok , enough with this introduction and let me explain what was my problem:
in the 16 th of last Nov i open a buy GbpUsd position ( pip = $10) , but the price went down and i lost some good money in it and in another buy position - i opened after the first one but the price continue to went down and i close the second position with a lose of $480 .
now lets back to the open losing deal , after i got $480 lose i though to hedge the open deal till i can clearly know where is the trend direction , but i make a mistake and submit a pending sell stop order higher than what i suppose to submit by 8 pips.
now the price went down again and activate the hedge order , then back to the bullish direction and in this case i had 2 losing deals that i couldn`t handle by the right way and i loss by the 2 deals.
So far all of the problem looks like caused by my hands , and Insta have nothing to do with this problem , but the real problem is that the hedge position activate ( opened ) when i had in my equity only $181 while according to their multiple support persons it should be at least %100 of the margin .
mean that in my case it should be at least $325( the required margin for gbpusd position pip = $10) in my equity , but as you will see i had only $181 instead the $325.
so the million dollar question is HOW & WHO ACTIVATE THIS HEDGE ORDER?
i think that the answer is very simple , the dealing desk did it , who else can control these orders?.
Maybe some one wonder why i did not report this problem when it`s happened? , why it`s take so long for me to figure that i have been scammed?
well,the last days i notice that many of my hedge positions canceled by the dealer , while i was have in my equity at least %90 or more from the margin , and i was wonder why is that.
also the last 3 weeks i figured that Instaforex is not fair , honest company because they said that they are allowing scalping and push the traders to try this way in trading by providing to them scalping contest, while they have in their TOS that you have to wait at least 2 minutes before you be able to close any deal , or it might be not considered in your balance.
and many other things i read in the forums about reviewing the trader history back to 6 months and if they notice any mistake they deduct it from his/her balance right a way.
Ok, now lets see the Dummy reply i got from the Chief dealer when i contact them:
can you imagine this answer?
they always said that the margin call level is %30 and the chief dealer in this company said you can hedge any order when you have %25 of the margin only.
lets pass the margin call level , but what about their support answers?
Darika here in talk gold said that it`s require %100 of the margin
the life support Alexander said that you have to have at least %130 of the margin, the Arabian support in the Arabic forums said that it must be at least %100 , so how come all of those ppl said some thing and the chief dealer said something else?
here is the images of the chief dealer replies and my statement with a detailed chart for the that period:
1-
http://img709.imageshack.us/img709/9577/22324352.png
2-
http://img269.imageshack.us/img269/3530/20267440.png
3-
http://img40.imageshack.us/img40/5176/79855989.png
4-
http://img709.imageshack.us/img709/8984/44820219.png
here is the statement:
http://img402.imageshack.us/img402/4854/18712865.png
and here is the detailed chart:
http://img403.imageshack.us/img403/1041/62269221.gif
this problem happened with me 2 months a go , and i did not report it in that time because i though that it`s a normal problem and i`m the only responsible for this problem.
but 2 weeks a go it`s happened again but by the opposite case , so i wonder how come this problem happen in the 2 ways? ,
since there was almost war between Insta and some of their Traders and the fact that they don`t deal really with a real bank or real market and all the deals pass to the dealing desk so i began to be more skeptic about that my problem caused by their dealing desk , not by me or by the MetaTrade platform.
Ok , enough with this introduction and let me explain what was my problem:
in the 16 th of last Nov i open a buy GbpUsd position ( pip = $10) , but the price went down and i lost some good money in it and in another buy position - i opened after the first one but the price continue to went down and i close the second position with a lose of $480 .
now lets back to the open losing deal , after i got $480 lose i though to hedge the open deal till i can clearly know where is the trend direction , but i make a mistake and submit a pending sell stop order higher than what i suppose to submit by 8 pips.
now the price went down again and activate the hedge order , then back to the bullish direction and in this case i had 2 losing deals that i couldn`t handle by the right way and i loss by the 2 deals.
So far all of the problem looks like caused by my hands , and Insta have nothing to do with this problem , but the real problem is that the hedge position activate ( opened ) when i had in my equity only $181 while according to their multiple support persons it should be at least %100 of the margin .
mean that in my case it should be at least $325( the required margin for gbpusd position pip = $10) in my equity , but as you will see i had only $181 instead the $325.
so the million dollar question is HOW & WHO ACTIVATE THIS HEDGE ORDER?
i think that the answer is very simple , the dealing desk did it , who else can control these orders?.
Maybe some one wonder why i did not report this problem when it`s happened? , why it`s take so long for me to figure that i have been scammed?
well,the last days i notice that many of my hedge positions canceled by the dealer , while i was have in my equity at least %90 or more from the margin , and i was wonder why is that.
also the last 3 weeks i figured that Instaforex is not fair , honest company because they said that they are allowing scalping and push the traders to try this way in trading by providing to them scalping contest, while they have in their TOS that you have to wait at least 2 minutes before you be able to close any deal , or it might be not considered in your balance.
and many other things i read in the forums about reviewing the trader history back to 6 months and if they notice any mistake they deduct it from his/her balance right a way.
Ok, now lets see the Dummy reply i got from the Chief dealer when i contact them:
QuoteDislikedDear sir.
Your claim was investigated.
The margin for hedged position is 25% of margin of
unhedged order. That is why your order was opened.
they always said that the margin call level is %30 and the chief dealer in this company said you can hedge any order when you have %25 of the margin only.
lets pass the margin call level , but what about their support answers?
Darika here in talk gold said that it`s require %100 of the margin
the life support Alexander said that you have to have at least %130 of the margin, the Arabian support in the Arabic forums said that it must be at least %100 , so how come all of those ppl said some thing and the chief dealer said something else?
here is the images of the chief dealer replies and my statement with a detailed chart for the that period:
1-
http://img709.imageshack.us/img709/9577/22324352.png
2-
http://img269.imageshack.us/img269/3530/20267440.png
3-
http://img40.imageshack.us/img40/5176/79855989.png
4-
http://img709.imageshack.us/img709/8984/44820219.png
here is the statement:
http://img402.imageshack.us/img402/4854/18712865.png
and here is the detailed chart:
http://img403.imageshack.us/img403/1041/62269221.gif