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OctaFX official representative

  • #541
  • Mar 7, 2023 9:33am Mar 7, 2023 9:33am
Quoting OctaFX.Rep
{quote} Dear Cobra, We're very sorry you feel this way about our brokerage. By taking this chance, we wish to mention that OctaFX is a reliable international broker with over 11 years of experience. We ensure to provide one of the most valuable trading services in the industry, and we never engage in malpractice. We always aim to be as transparent as possible with our customers and explain that we're an ECN Forex broker and we can't influence the market or freeze the trading platform. However, please be aware that news releases are influential events...
And you simply continue freezing your clients accounts. Today is no exception. 30 minutes without me being able to do anything. Your excuse is unacceptable . I have other accounts with other brokers and you are the only one freezing my account during news releases.

I have three accounts with Octa and you keep on freezing my biggest account whilst the other two smaller ones are not affected. I stand to lose more money on my big account during these freezing hence the reason why you do this.
Never Ever Give Up!
  • #542
  • Mar 7, 2023 2:59pm Mar 7, 2023 2:59pm
Quoting Cobra
{quote} And you simply continue freezing your clients accounts. Today is no exception. 30 minutes without me being able to do anything. Your excuse is unacceptable . I have other accounts with other brokers and you are the only one freezing my account during news releases. I have three accounts with Octa and you keep on freezing my biggest account whilst the other two smaller ones are not affected. I stand to lose more money on my big account during these freezing hence the reason why you do this.
I would tranfer my funds out asap and look for another broker. These clowns cannot be trusted apparantly.
  • #543
  • Mar 10, 2023 8:04am Mar 10, 2023 8:04am
This is the last time my acc will be frozen by Octa.

As soon as i have closed all my open positions i will close my account and take my business elsewhere .

My smaller accounts with Octa are running perfectly , but they continue to freeze my bigger account during news releases.

This is the end of the road for me and Octa.
Never Ever Give Up!
  • #544
  • Mar 16, 2023 9:43am Mar 16, 2023 9:43am
Dear OctaFX rep,

I am facing many issues with Octafx so far. i am using OctaFX for last 3 years.

For the past few days everyday i am reaching out to octafx chat support and i dont find any answer i have all the chat records.

Issue 1: My equity amount is changing everytime i refresh the page.

Issue 2: My Octa Master minimum amount is stuck in a big number for a very long time, I have been trading only 0.01 lot on forex and GOLD . still its showing this big number?

Master account: 26685548

If you want the chat records i can send for the past many chats. its all formal system templates they thrown at me.
Attached File(s)
File Type: mp4 TinyTake by MangoApps-16-03-2023-05-42-39.mp4   853 KB | 467 downloads
  • #545
  • Jul 18, 2023 2:08pm Jul 18, 2023 2:08pm
I have closed my account today with OctaFX and placed the following review on Trustpilot.

I have decided to change my positive review for this broker. I have engaged with them via their chat function as well as the Forex Factory regarding their nasty habit of slowing down my connectivity to their servers. It seems to happen during news events and when i have multiple open positions across different instruments. Their chat agents play stupid when confronted about this and will keep you busy with endless dribble and low IQ reasoning. I have no doubt that this broker has been sabotaging my trading on different occasions. Stay away from this fraud as this specific behavior will cost you money. Their excuse and fake efforts to look into the complaint seems to be the same modus operandi, designed to frustrate you endlessly. I have closed my account with them today and soon another two account closures will follow of people i have referred to them.

See my previous posts here regarding the same.
Stay away from this broker as you will end up a very frustrated customer.
Never Ever Give Up!
  • #546
  • Sep 10, 2023 2:00pm Sep 10, 2023 2:00pm
Many of the reviews on forex peace army about your company are bad. But I have so many friends that claim to have nice experience with you guys .
I decided to try with 50 USD and found that your service is excellent. I deposited two months ago and I don't have issues especially with my withdrawals.
Well, all I want to say is that you I enjoy your service.
  • #547
  • Last Post: Sep 10, 2023 11:53pm Sep 10, 2023 11:53pm
Quoting hoangforex
Forex broker is really rich, only big companies can sponsor English Football Teams.
OctaFx is one of the best forex brokers that I know. I am satisfied with their trading conditions and customer support team.
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