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OctaFX official representative

  • #521
  • Jul 5, 2021 12:48pm Jul 5, 2021 12:48pm
Hi OCTAfx

Local bank deposit and withdrawal option has been taken out for Pakistani clients again ???
you continue switch on off the option leaving clients in disarray for time to time.. ???
I know you are going to say to use perfect money etc etc... but these options are not handy for Pakistani clients
sell strength in falling markets, and buy weakness in rising markets.
  • #522
  • Aug 26, 2021 9:08pm Aug 26, 2021 9:08pm
Hi Octa Reps,

Please help with my trade and win.
How long it can be done?

It is more than a month and nothing?
When i go to livechat from personal area, they only said for me to WAIT?
Until when?

Thanks
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  • #523
  • Aug 30, 2021 3:27am Aug 30, 2021 3:27am
No Answer from OctaFX broker. Is there here have same experience?
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  • #524
  • Aug 30, 2021 10:27am Aug 30, 2021 10:27am
I’ve see a few people mention this broker but I’m curious about a couple of things. What are your typical spreads? Is it fairly easy to get in touch with customer support? Also, do you offer crypto trading (specifically Bitcoin)?
  • #525
  • Jul 1, 2022 1:02pm Jul 1, 2022 1:02pm
Hi, octafx. why is my account just have max leverage 1 : 100 ?
just withdraw, so I can have max leverage 1: 200, but max leverage don't change.
  • #526
  • Jul 23, 2022 6:39am Jul 23, 2022 6:39am
Hey Team
Here is the issue I am facing your bank account that you have givin in india
Is invalid So when i am deposit fund for trade .my bank is saying payment failed and its is failed because where would money go if account is not exist I forward mails Screenshots vidios mails

Your customer care is saying that its correct from our side which is too funney from spain they are telling to me ,that bank account is correct and i am foolish i am in india and i am not abel to check weather the octafx bank details are correct or not due to this i had move to exness .Kindly sought the issue asap

Your Dealer in india is kramet ventures Pvt ltd
and there ICIC bank details are incorrect .
  • #527
  • Aug 10, 2022 5:53am Aug 10, 2022 5:53am
Quoting BG21147
I’ve see a few people mention this broker but I’m curious about a couple of things. What are your typical spreads? Is it fairly easy to get in touch with customer support? Also, do you offer crypto trading (specifically Bitcoin)?
Dear BG21147,

Please excuse us for not getting back to you sooner. Unfortunately, we haven't been active on this forum recently and couldn't attend to some messages.

Regarding your first question, we wish to note that at OctaFX, we offer floating spreads and put in hard work to ensure they are among the lowest in the industry. Our spreads start from 0.6 for EURUSD, but could vary depending on the market conditions. You can take a look at all of them for yourself if you visit our website here: https://www.octafx.com/spreads/.

As for our Customer Support team, we're proud to say that they're available 24/7, Monday to Sunday, and it's very easy to get in touch with them. You need to visit our website or social media accounts if you'd like to reach out to our Social Media team, and they will be more than happy to assist you whenever you need it: https://www.octafx.com/contact-us/.

Lastly, we do offer cryptocurrency trading to our customers and provide over 30 digital assets for trading, including popular tokens such as Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, and more. Cryptocurrency trading is available on the MetaTrader 4 and MetaTrader 5 platforms seven days a week, and you can learn more on our website here: https://www.octafx.com/cryptocurrencies/.

Should you have other questions, please email us at [email protected], and we'll be happy to assist you.

Kind regards,
OctaFX Rep.
  • #528
  • Aug 10, 2022 6:00am Aug 10, 2022 6:00am
Quoting Geriliel
Hi, octafx. why is my account just have max leverage 1 : 100 ? just withdraw, so I can have max leverage 1: 200, but max leverage don't change.
Dear Geriliel,

Thank you for reaching out and bringing this question to our attention. Unfortunately, we didn't have a chance to reply earlier as we haven't been active on here lately due to the thread inactivity.

We're sorry to hear that you had trouble changing your leverage. Sadly, we couldn't identify you on our system and verify your complaint as you didn't provide your OctaFX account number. We'd appreciate it if you could reach out to us at [email protected] and share this information. Our team is always here for you and will be happy to guide you through it all and help you change your leverage.

Please note that at OctaFX, you can change your leverage from 1:1 to 1:500 on both MT4 and MT5 accounts from the start. However, please don't forget that leverage may vary depending on your trading instrument; for some assets, the maximum leverage could be limited. With that being said, we highly encourage you to get in touch with our team directly for more information.

We're looking forward to hearing from you anytime soon, so please message us whenever possible.

Kind regards,
OctaFX Rep.
  • #529
  • Aug 10, 2022 6:18am Aug 10, 2022 6:18am
Quoting Vikramsingh
Hey Team Here is the issue I am facing your bank account that you have givin in india Is invalid So when i am deposit fund for trade .my bank is saying payment failed and its is failed because where would money go if account is not exist I forward mails Screenshots vidios mails Your customer care is saying that its correct from our side which is too funney from spain they are telling to me ,that bank account is correct and i am foolish i am in india and i am not abel to check weather the octafx bank details are correct or not due to this...
Dear Vikramsingh,

We're sorry you underwent trouble depositing your funds.

Unfortunately, we couldn't identify you on our system and verify your complaint. That said, we'd encourage you to get in touch with our team at [email protected] and share all the relevant information. They will be happy to look into your previous deposit attempt and address your questions.

As for the bank payment issue, regrettably, we've been facing technical problems with this bank. You can rest assured though that our team is working to fix the issue and bring everything back to normal. In the meantime, we ask you to use different payment methods such as other local banks, NetBanking, Neteller, Skrill, Bitcoin, Ethereum, Litecoin, Tether USDT (ERC20, TRC20), Dogecoin, India cash and MasterCard in India.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
  • #530
  • Dec 22, 2022 2:49am Dec 22, 2022 2:49am
Just closed my accounts with this highly dishonest broker

See attached spike on Silver which took out my long term positions.
A deliberate act of broker sabotage
Attachment g
The same screenshot from Pepperstone

Attachment g
Their excuses

Attachment g
Attached Image (click to enlarge)
Click to Enlarge Name: Excuse nr 2.png Size: 6 KB

Stay clear from this Island regulated broker.
Never Ever Give Up!
  • #531
  • Dec 22, 2022 2:51am Dec 22, 2022 2:51am
Quoting Cobra
Just closed my accounts with this highly dishonest broker See attached spike on Silver which took out my long term positions. A deliberate act of broker sabotage 4357599 The same screenshot from Pepperstone 4357605 Their excuses 4357608{image} Stay clear from this Island regulated broker.
If you do not allow my screenshots i will simply post them all over FF.
Never Ever Give Up!
  • #532
  • Dec 22, 2022 2:52am Dec 22, 2022 2:52am
Attached Image (click to enlarge)
Click to Enlarge Name: Octa FF.png Size: 43 KB
Never Ever Give Up!
  • #533
  • Dec 22, 2022 2:53am Dec 22, 2022 2:53am
Attached Image (click to enlarge)
Click to Enlarge Name: Pepperstone FF.png Size: 42 KB
Never Ever Give Up!
  • #534
  • Dec 22, 2022 2:53am Dec 22, 2022 2:53am
Quoting Cobra
{image}
Spike on Octa

destroyed my long term position on silver
Never Ever Give Up!
  • #535
  • Dec 22, 2022 2:54am Dec 22, 2022 2:54am
Quoting Cobra
{image}
Same chart from Pepperstone

No spike
Never Ever Give Up!
  • #536
  • Jan 11, 2023 7:10pm Jan 11, 2023 7:10pm
Hi, do you have a maximum duration of holding an open trade?
  • #537
  • Jan 19, 2023 6:04am Jan 19, 2023 6:04am
Quoting Cobra
Just closed my accounts with this highly dishonest broker See attached spike on Silver which took out my long term positions. A deliberate act of broker sabotage 4357599 The same screenshot from Pepperstone 4357605 Their excuses 4357608{image} Stay clear from this Island regulated broker.

Dear Cobra,

Please excuse us for not getting back to you earlier.

We're sorry that you experienced a sudden market movement that affected your orders, which turned out to be less than successful.

Following your review, we can see that you previously reached out to us about the same case, and our team explained that it was a regular market movement. OctaFX is an ECN Forex brokerage, and we receive our quotes from different liquidity providers, and we cannot influence the market on our own. In addition, please remember that brokers have a diverse pool of liquidity providers, and sometimes prices may differ.

As an acclaimed brokerage with over ten years of experience, OctaFX always ensures that our prices are one of the lowest in the field. We work only with highly reputable liquidity providers such as LMAX Exchange and FastMatch to provide advantageous trading conditions and low spreads.

We can also see that your trading journey at OctaFX continues, and you made a significant profit. We genuinely hope that you stick around for a very long time and wish you to keep it up.

If there's anything else you'd like to discuss, please let us know here in the thread or by email at [email protected]. We'd love to talk!

Kind regards,
OctaFX Rep.
  • #538
  • Jan 19, 2023 7:50am Jan 19, 2023 7:50am
Quoting Timberwolves
Hi, do you have a maximum duration of holding an open trade?
Dear Timberwolves,

Thank you for taking the time to bring this question to our attention.

Please note that at OctaFX, we don't have any limits on how long you can hold your open orders. You can keep them open as long as your balance allows you, and theoretically, they can stay this way forever. However, despite that, as a reputable broker, we don't set any restrictions, you may consider that sometimes it's not a good idea to hold your trades for a very long time and close them once the opportunity comes.

We hope our reply clarifies your question, but if not or if you have other inquiries, please let us know here in the thread or at [email protected].

Our team is always here for you and will be happy to assist you whenever you need it.

Kind regards,
OctaFX Rep.
  • #539
  • Jan 26, 2023 7:44am Jan 26, 2023 7:44am
Quoting OctaFX.Rep
{quote} Dear Cobra, Please excuse us for not getting back to you earlier. We're sorry that you experienced a sudden market movement that affected your orders, which turned out to be less than successful. Following your review, we can see that you previously reached out to us about the same case, and our team explained that it was a regular market movement. OctaFX is an ECN Forex brokerage, and we receive our quotes from different liquidity providers, and we cannot influence the market on our own. In addition, please remember that brokers have a...
I see you also have the nasty habit of freezing your platform during news releases.

I won't send emails like you suggest. We can keep the conversation here so that everybody can see how you go about your business.
Never Ever Give Up!
  • #540
  • Jan 27, 2023 6:05am Jan 27, 2023 6:05am
Quoting Cobra
{quote} I see you also have the nasty habit of freezing your platform during news releases. I won't send emails like you suggest. We can keep the conversation here so that everybody can see how you go about your business.
Dear Cobra,

We're very sorry you feel this way about our brokerage.

By taking this chance, we wish to mention that OctaFX is a reliable international broker with over 11 years of experience. We ensure to provide one of the most valuable trading services in the industry, and we never engage in malpractice. We always aim to be as transparent as possible with our customers and explain that we're an ECN Forex broker and we can't influence the market or freeze the trading platform.

However, please be aware that news releases are influential events that significantly and sometimes unpredictably impact the market, especially when they arrive unexpectedly. Regrettably, some computers may encounter technical issues while trying to handle this. Similarly, Metatrader platforms can get into serious trouble when they run too many processes simultaneously, so sometimes they freeze or require extra memory. Such individual cases must be investigated, and from our end, we always encourage our customers to report them to us timely.

In order to better prepare yourself to start trading successfully during news releases, we can recommend our guide here: https://www.octafx.com/education/art...rading-how-to/.

And we're open to further questions, so please message us anytime.

Kind regards,
OctaFX Rep.
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