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  • #6,821
  • May 12, 2022 8:38am May 12, 2022 8:38am
Quoting thegrimreape
I've received numerous direct message from forum members, inquiring on how to direct a reimbursement statement to Oanda. First, screenshot your trades if you have the chance/opportunity to. Be detailed about the timing of your trades (When you opened it, ticket number and the platform you opened it from). Secondly, request Oanda to reimburse the same amount into your account that you loss due to Oanda's carelessness in this regard. (Only applicable to those whom experienced major losses). You're welcome.
To add to what @thegrimreape said here, please find our Trades enquiries form that you should fill out and send us back with the screenshots. https://bit.ly/TradeEnquiriesForm

If there are any questions I can answer, let me know.
  • #6,822
  • May 12, 2022 10:08pm May 12, 2022 10:08pm
Quoting OANDA
{quote} To add to what @thegrimreape said here, please find our Trades enquiries form that you should fill out and send us back with the screenshots. https://bit.ly/TradeEnquiriesForm If there are any questions I can answer, let me know.
Well done.
  • #6,823
  • May 16, 2022 3:07pm May 16, 2022 3:07pm
Quoting thegrimreape
I've received numerous direct message from forum members, inquiring on how to direct a reimbursement statement to Oanda. First, screenshot your trades if you have the chance/opportunity to. Be detailed about the timing of your trades (When you opened it, ticket number and the platform you opened it from). Secondly, request Oanda to reimburse the same amount into your account that you loss due to Oanda's carelessness in this regard. (Only applicable to those whom experienced major losses). You're welcome.

"(Only applicable to those who experienced major losses)" !!!!!!!!!!!!!!!!!!!!!!!????????????????????????????
Meaning all the hundreds, maybe thousands of "minor losses" are lost, and if so, in which pocket do they end up?

You go to the casino, play a winner, casino says: "Sorry, we made a mistake, your bet got lost, but since you betted small, we won´t reimburse you anyway".
  • #6,824
  • May 16, 2022 8:44pm May 16, 2022 8:44pm
Quoting cuchuflito
{quote} "(Only applicable to those who experienced major losses)" !!!!!!!!!!!!!!!!!!!!!!!???????????????????????????? Meaning all the hundreds, maybe thousands of "minor losses" are lost, and if so, in which pocket do they end up? You go to the casino, play a winner, casino says: "Sorry, we made a mistake, your bet got lost, but since you betted small, we won´t reimburse you anyway".
If you are interested to prove your point with actual evidences, you can launch a lawsuit and have it your way. Or, you could prop your own brokering shop and serve the retails. Nevertheless, if credits were reimbursed to allow traders to continually trade, that to me is a fine gesture. You may think that Oanda may not reimburse but it's worth to at the very least, try. If you experienced losses due to Oanda's technical outage, go fill the form and make it known to them so they could help you. But if there weren't any to begin with, remember, defamation trial is something that you shouldn't be toying against.
  • #6,825
  • May 16, 2022 9:48pm May 16, 2022 9:48pm
Personally can't say that I had any outages on that day.

People really should be taking advantage of the adroid/iphone app.

I've NEVER had any issues logging in on my android device. I use it very minimally but it's indispensable in these types of situations.

With resource like that you really can't blame Oanda.

Yeah it sucks to legitimately lose on a tech difficulty, but be professional and go through the proper channels to see if you can indeed get reimbursed.
  • #6,826
  • May 16, 2022 10:33pm May 16, 2022 10:33pm
Quoting Fml
Personally can't say that I had any outages on that day. People really should be taking advantage of the adroid/iphone app. I've NEVER had any issues logging in on my android device. I use it very minimally but it's indispensable in these types of situations. With resource like that you really can't blame Oanda. Yeah it sucks to legitimately lose on a tech difficulty, but be professional and go through the proper channels to see if you can indeed get reimbursed.
Agree. As long as proper channel were given access to, I believe issues of all kinds can come to agreeable terms. My advice to traders/investors: Use your voice wisely. If you had something to say and it's of real experiences, put it out so others could do the same. Empowerment are not to be abused.
  • #6,827
  • May 18, 2022 12:15am May 18, 2022 12:15am
Spring is awsome.
  • #6,828
  • Jun 2, 2022 6:25pm Jun 2, 2022 6:25pm
Quoting OANDA
{quote} To add to ....
Ton O., Is it possible to find out if where in the A or B book?
THESE PEOPLE WITH COLORED BADGES ARE NOT PROFESSIONAL TRADERS
  • #6,829
  • Jun 6, 2022 3:46pm Jun 6, 2022 3:46pm
Howdy lads and ladies, anyone else has a problem with refreshing myfxbook with oanda? Is it API from oanda does not work properly or is it fxbook's problem? Please report back if you have the same issue, I've noticed that removing/adding acc to portfolio fixes the issue temporarly... Thanks in advance!
  • #6,830
  • Jun 9, 2022 2:39am Jun 9, 2022 2:39am
Quoting H13
{quote} Ton O., Is it possible to find out if where in the A or B book?
Hey H13,
I've checked internally and that's not possible to find out.
If there's anything else I can help you with, let me know!

Ton O.
  • #6,831
  • Jun 9, 2022 7:41pm Jun 9, 2022 7:41pm
Quoting OANDA
{quote} Hey H13, I've checked internally and that's not possible to find out. If there's anything else I can help you with, let me know! Ton O.
That's unfortunate.

Would've appreciated something more since you advertise Transparency...

That and the money Oanda made off of me.
THESE PEOPLE WITH COLORED BADGES ARE NOT PROFESSIONAL TRADERS
  • #6,832
  • Jun 10, 2022 11:04pm Jun 10, 2022 11:04pm
How is Oanda in spreads compared to Ingot ?
My trading hours are in Sydney/Tokyo, and Ingot brokers gave me spreads of upto 10pips in GBPUSD in those hours !!

SO basically, my trades of SL of 10pips get closed really fast!
  • #6,833
  • Jun 13, 2022 11:57am Jun 13, 2022 11:57am
Oanda fx plat down

Android app up

Forex.com also has been getting outages today.

Great, now they blocked me from logging in due to too many attempts...WTF OANDA?
THESE PEOPLE WITH COLORED BADGES ARE NOT PROFESSIONAL TRADERS
  • #6,834
  • Jun 13, 2022 12:08pm Jun 13, 2022 12:08pm
Quoting H13
Oanda fx plat down Android app up Forex.com also has been getting outages today. Great, now they blocked me from logging in due to too many attempts...WTF OANDA?
My OANDA is down too -- again. Seems like every other day these days.

You can contact customer service, and (after waiting on hold for an hour), they will restore your ability to log in.
Student of the Markets
  • #6,835
  • Jun 13, 2022 12:12pm Jun 13, 2022 12:12pm
web trading app: https://trade.oanda.com/ appears to be functional.

IoS app down

Also the API is down, which is unusual.
  • #6,836
  • Jun 13, 2022 12:31pm Jun 13, 2022 12:31pm
Oanda seems to be down with an incorrectly dated maintenance message:

Planned Maintenance

Planned maintenance is scheduled for June 3rd.

Consequently, specific core OANDA functionality will not be available from 20:00 EDT to 23:30 EDT.

Once the work has been completed, all restrictions will be lifted.

Thank you for your patience and understanding.

OANDA engineering.


There is something very fishy going on and I'm scared for my money.
  • #6,837
  • Jun 13, 2022 12:41pm Jun 13, 2022 12:41pm
I been onto there support since this started. Such a cluster *uck as I have trades open and cant do anything.
  • #6,838
  • Jun 13, 2022 12:52pm Jun 13, 2022 12:52pm
Just here to vent my frustration, the same problems are surfacing again, kicked out of login, account locked, chatbot couldnt help, reset password didnt work, all in the middle of active trading session. Been with Oanda for more than 10 years and have always looked past these glitches but the last few months its been downright disappointing, FFS....
  • #6,839
  • Jun 13, 2022 12:57pm Jun 13, 2022 12:57pm
I don't think it's a coincidence that OANDA's servers "have issues" every time we are at market extremes.

Personally, I think OANDA purposefully shuts down access to its servers so its customers won't be able to trade at critical times. Your inability to close a trade, or to adjust size for margin could easily result in profit for OANDA -- especially at times like these.

CHA-CHING for OANDA!
Student of the Markets
  • #6,840
  • Jun 13, 2022 1:05pm Jun 13, 2022 1:05pm
The web platform is working again, as is the API! I haven't tested the other options.
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