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  • #6,961
  • Mar 14, 2022 3:01am Mar 14, 2022 3:01am
Quoting Masterrmind
{quote} Thanks for keeping the thread updated Capablanca. I notice they use the terminology " 24 business hours ". This means they could actually take 3 full days to get back with a reply since 8 hours is typical of one business day. Personally, I would hate to have to wait that long for a reply. Same or next business day is what I would call acceptable customer service, anything longer than that and I start to think their customer service team is grossly understaffed or asleep at the desk. Masterrmind ..........
Hummmmm, good point. I had once a prop (TCC) telling me that. That 24 business hours was 3 working days x 8 hours.

I hope that's not the case. Anyway, let's see how it goes if I manage to pass phase 2
  • #6,962
  • Mar 14, 2022 3:01am Mar 14, 2022 3:01am
Quoting Masterrmind
{quote} Agreed Fagin. No one deserves to go through this process. They really need to revamp or replace their customer service side. I can only hope it eventually sorts itself out for you although you've already suffered enough. Masterrmind ..........
Thanks Masterrmind.

What now concerns me is that I have a 7 month trading history with MFF on a 100k Rapid, the last 5 months profitable and they have paid out. However last month was due the refund and live, this is when I get problems... I'm now not entirely convinced about them.

A real prop firm would be losing money by not assisting me. Maybe they are now losing money because I am consitently profitable? This is beginning to feel like sabotage but for now I'm still giving them the benefit of the doubt and writing it down as incompetence. Let's see what they say today....
  • #6,963
  • Mar 14, 2022 3:06am Mar 14, 2022 3:06am
Quoting Fagin
{quote} MFF Non Payout Thanks for the reply. They agreed the payout on Friday and then cancelled it yesterday because they said I missed my original payout request (I've sent them evidence of my request and several support tickets complaining about the payout button not working on the dashboard and non payout). So here I am, no payout, told to trade another month, no fund refund which was due 25th Feb and no live account allocation which was due 25th Feb. And to add insult to injury they have reset my trading account as well taking my accrued profit...
I think that with the new challenge everything will run smoothly because it's already in the new system.

But it's unbelievable that they can't sort out the problem of people coming from the old system. I managed to receive my payout but I'm expecting the same kind of trouble in the next one again. It's frustrating to have this problem each 15 days.

Btw, when I requested the payout based in the bottom in the new system, they refused because it was not the due date (base in the old system). But profits were taken out of the account automatically, like happened to you. I had to request them to put it back (which they did after a couple of days).
  • #6,964
  • Mar 14, 2022 3:11am Mar 14, 2022 3:11am
Quoting Fagin
{quote} Thanks Masterrmind. What now concerns me is that I have a 7 month trading history with MFF on a 100k Rapid, the last 5 months profitable and they have paid out. However last month was due the refund and live, this is when I get problems... I'm now not entirely convinced about them. A real prop firm would be losing money by not assisting me. Maybe they now losing money because I am consitently profitable? This is beginning to feel like sabotage but for now I'm still giving them the benefit of the doubt and writing it down as incompetence....
Maybe I'm naive, but I still believe this is just incompetence to sort out an evident problem (old system->new system) and also a brutal lack of preparation of their agents.

Sometimes it seems we are communicating with bots instead of real persons. I had to email 3 times, with a lot of details, to convince a lady that my account from the old system was not created in the new system. She insisted that it was there and that I even had traded it (which I did but it was a second account, more recent). She could not check (or bother to check) such a basic thing.

Let's see....
  • #6,965
  • Mar 14, 2022 3:21am Mar 14, 2022 3:21am
Quoting Capablanca
{quote} I think that with the new challenge everything will run smoothly because it's already in the new system. But it's unbelievable that they can't sort out the problem of people coming from the old system. I managed to receive my payout but I'm expecting the same kind of trouble in the next one again. It's frustrating to have this problem each 15 days. Btw, when I requested the payout based in the bottom in the new system, they refused because it was not the due date (base in the old system). But profits were taken out of the account automatically,...
I've probably lost about 10 trading days over the period of sorting account issues out with them over the past 7 months. I would imagine they make far more from challenge fees than from funding a trader, I mean why would you bother taking the risk on capital when they can't even manage a demo account?

I've now got more doubt about them than ever about genuine funding.
  • #6,966
  • Mar 14, 2022 5:37am Mar 14, 2022 5:37am
Quoting Fagin
{quote} Thanks Masterrmind. What now concerns me is that I have a 7 month trading history with MFF on a 100k Rapid, the last 5 months profitable and they have paid out. However last month was due the refund and live, this is when I get problems... I'm now not entirely convinced about them. A real prop firm would be losing money by not assisting me. Maybe they are now losing money because I am consitently profitable? This is beginning to feel like sabotage but for now I'm still giving them the benefit of the doubt and writing it down as incompetence....
I'm assuming you have contacted Yavuz or Josh.

If not I suggest you do.

I'm hoping than when the support is this bad that a trader doesn't have to reach higher up the chain of command to get it sorted out.

Really should not be happening, especially considering your trading record.

Masterrmind ...........
Master your Mind then Master your Trades
  • #6,967
  • Mar 14, 2022 5:56am Mar 14, 2022 5:56am
Quoting Fagin
{quote} MFF Non Payout Thanks for the reply. They agreed the payout on Friday and then cancelled it yesterday because they said I missed my original payout request (I've sent them evidence of my request and several support tickets complaining about the payout button not working on the dashboard and non payout). So here I am, no payout, told to trade another month, no fund refund which was due 25th Feb and no live account allocation which was due 25th Feb. And to add insult to injury they have reset my trading account as well...
A couple of times I thought my payout button not working either, I didn't realize I need wait after NY close on Friday. 5pm est. or wait till you receive the payout email and then to click payout button.
you will get this auto payout email
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  • #6,968
  • Mar 14, 2022 7:11am Mar 14, 2022 7:11am
Has anyone tried these people?

passyourchallage.com

They say if they don't pass the challenge for you, you don't pay. Don't know if they are legit
  • #6,969
  • Mar 14, 2022 7:42am Mar 14, 2022 7:42am
Quoting Masterrmind
{quote} I'm assuming you have contacted Yavuz or Josh. If not I suggest you do. I'm hoping than when the support is this bad that a trader doesn't have to reach higher up the chain of command to get it sorted out. Really should not be happening, especially considering your trading record. Masterrmind ...........
Just got exactly the same reply that I have to trade to the 25th March. Also my account has been reset and they have seemingly overlooked that in my emails as well.

About ready to pack it in with them and cut my losses on fees. I don't have Yavuz or Josh's email and they are not responding on their thread? I've tried discord and Connor just repeats about sending emails to Billing. I emailed billing and asked to escalate as a complaint but nada... Waste of time...
  • #6,970
  • Edited 8:07am Mar 14, 2022 7:47am | Edited 8:07am
Quoting Boulder
{quote} A couple of times I thought my payout button not working either, I didn't realize I need wait after NY close on Friday. 5pm est. or wait till you receive the payout email and then to click payout button. you will get this auto payout email {image}
Mine didn't work, so I emailed in since they have removed the payout form. They are saying they haven't recieved it (which is untrue) and because I didn't send it they are not paying out.

So here is my predicament, I continue to trade to 25th March, my payout button isn't working till after NY close? I then send an email and they will claim I'm a day late and have to do it the following month, that's basically the infuriating position I'm in...

Edit: I was also not aware of this rule of "if you miss your payout day you have to wait until your next payout day in 4 weeks"
  • #6,971
  • Mar 14, 2022 8:20am Mar 14, 2022 8:20am
Quoting Fagin
{quote} Mine didn't work, so I emailed in since they have removed the payout form. They are saying they haven't recieved it (which is untrue) and because I didn't send it they are not paying out. So here is my predicament, I continue to trade to 25th March, my payout button isn't working till after NY close? I then send an email and they will claim I'm a day late and have to do it the following month, that's basically the infuriating position I'm in... Edit: I was also not aware of this rule of "if you miss your payout day you have to wait until...
Have you posted this issue on their thread here in FF? Probably that might get the attention Yauz or Josh
  • #6,972
  • Edited 2:14pm Mar 14, 2022 9:22am | Edited 2:14pm
Quoting karun
{quote} Have you posted this issue on their thread here in FF? Probably that might get the attention Yauz or Josh
Yes at the beginning but it seems to have evolved into an issue which really should be a non issue in the scheme of things..

Edit: I've reluctantly had to post the whole thing on their thread, I don't want to spam this thread with my issues... I notice on there my previous question went unanswered just like the emails..
  • #6,973
  • Mar 14, 2022 3:46pm Mar 14, 2022 3:46pm
Quoting Bizziebee
Has anyone tried these people? passyourchallage.com They say if they don't pass the challenge for you, you don't pay. Don't know if they are legit
This is a no go zone with MFF and many other props.

MFF has written about this at length in their discord.

They want the trader to trade not a third party.

Most of the time your account will be cancelled.

Traders need to trade for themselves.

Masterrmind ..........
Master your Mind then Master your Trades
  • #6,974
  • Mar 15, 2022 1:51am Mar 15, 2022 1:51am
Markets are silent waiting for some thing to move
Allergic to bullshitters, never argue with fools
  • #6,975
  • Mar 15, 2022 9:15am Mar 15, 2022 9:15am
Hi Guys,

With MFF ( New ) , the first payout is after 30 days.

The payout will be enabled in Analyzer, after New york close ?

And If I miss the payout on the 31 st day, then only next cycle ?
Intraday only.
  • #6,976
  • Mar 15, 2022 9:29am Mar 15, 2022 9:29am
Quoting navk
Hi Guys, With MFF ( New ) , the first payout is after 30 days. The payout will be enabled in Analyzer, after New york close ? And If I miss the payout on the 31 st day, then only next cycle ?
That's what I have been told (even though I did request it on my due date)..

"Hey

I hope you are doing well.
Your payout day was 25th February, unfortunately you have missed it and now you have to request a payout after 4 weeks, your next payout date will be 25th March.

Thank you!

Regards..."
  • #6,977
  • Mar 15, 2022 10:54am Mar 15, 2022 10:54am
MFF is so disorganized. One time my payment is delayed by two weeks. And then when they did pay me. They forgot to remove the payout in my dashboard. So on my next payout I asked for it again and I received it again. It was only couple hundred dollars but still... Shows how disorganized they are. No I dont trade with them anymore. FTMO is much better even if it cost a little more.
  • #6,978
  • Mar 15, 2022 12:20pm Mar 15, 2022 12:20pm
Quoting Fagin
{quote} That's what I have been told (even though I did request it on my due date).. "Hey I hope you are doing well. Your payout day was 25th February, unfortunately you have missed it and now you have to request a payout after 4 weeks, your next payout date will be 25th March. Thank you! Regards..."
I just spoke in chat service.

He said, on the 31 st day one must request payout.

If you miss, then next payout day which is after 15 days
Intraday only.
  • #6,979
  • Mar 15, 2022 3:49pm Mar 15, 2022 3:49pm
Quoting maflip
MFF is so disorganized. One time my payment is delayed by two weeks. And then when they did pay me. They forgot to remove the payout in my dashboard. So on my next payout I asked for it again and I received it again. It was only couple hundred dollars but still... Shows how disorganized they are. No I dont trade with them anymore. FTMO is much better even if it cost a little more.
Copy will remain copy
  • #6,980
  • Mar 15, 2022 5:22pm Mar 15, 2022 5:22pm
Quoting Masterrmind
{quote} This is a no go zone with MFF and many other props. MFF has written about this at length in their discord. They want the trader to trade not a third party. Most of the time your account will be cancelled. Traders need to trade for themselves. Masterrmind ..........
It is only for FTMO challenges.
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