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  • #6,541
  • Feb 5, 2022 4:03pm Feb 5, 2022 4:03pm
Quoting navk
{quote} Tradersglobalgroup demo2 The new server for this week : Tradersglobalgroup demo The sever for next week will be : Tradersglobalgroup demo3. Every week they will keep changing servers and abolish all evalauation accounts.


This is one of the dumbest posts i have read.. They changed their server one time, and you are saying they keep changing it? .. strange. From what I can see from the change (I have my new server account now) they went from a server hosted by someone else, to a server hosted by themselves. Thats it..

As for Connor, yep.. Agree, his attitude is awful but don't conflate your issue to other things and turn it into lies. Because by saying "they keep changing server" you are lying. One single change isn't "keep changing".
  • #6,542
  • Feb 5, 2022 4:36pm Feb 5, 2022 4:36pm
Quoting navk
{quote} They can not resolve. The reason is simple. They keep changing servers. They keep changing Dashboard ( Account analysis ) The customer support head ( ? ) says the accounts in the previous server expired 60 days after they are made. My evaluation account was on the 25 th day when mt4 stopped working. So, his answer ( expiry ) is funny or he does not know what he is talking about. See my email and his response. My email : 1) First of all my mt4 account did not expire. When I opened trades, it was last Friday. On Monday 31 st January, your...
Hello Everyone,

Lots of apologises for intruding but I would like to get to know more about this case and rectify.

Your account becomes invalid after expiry, that might cause you to think that our MT4 stopped working which never stopped on 31st Monday. Also the accounts on old server expires 60 days after they are created. It might be created 60 days before 31st although you still have couple trading days left for the account. However, the right thing to do here is to give you an account equals to your equity at the time of account expiry.

We have had serious growth over the last two months and have been struggling to keep up with the live support element of the business, it has resulted in a bit of a drop in quality which we are working on currently getting back up to scratch. We apologize if there has been any issue and will always look to and hope to do better as a company.

I will DM you after this reply to get to know your details and rectify the issue.

Sincerely,
Yavuz
  • #6,543
  • Feb 5, 2022 5:50pm Feb 5, 2022 5:50pm
Good to see that you're serious about resolving this issue because to date this was the only MFF story that I had come across that I thought was quite frankly unacceptable, not to mention disappointing to witness for those of us who trade with you. Sloppy customer service, messy IT issues, etc., can be excused but this particular case went over the line in my view and if it happens again it'll probably damage your reputation.
  • #6,544
  • Feb 5, 2022 7:18pm Feb 5, 2022 7:18pm
Quoting MyForexFunds
{quote} Hello Everyone, Lots of apologises for intruding but I would like to get to know more about this case and rectify. Your account becomes invalid after expiry, that might cause you to think that our MT4 stopped working which never stopped on 31st Monday. Also the accounts on old server expires 60 days after they are created. It might be created 60 days before 31st although you still have couple trading days left for the account. However, the right thing to do here is to give you an account equals to your equity at the time of account expiry....
Thanks for dropping by Yavuz.

Always nice to hear both sides of the story although a certain level of privacy should remain.

In any case, appears Navk has become quite upset by the whole process.

Perhaps now it will get sorted out and lead to a happy ending for Navk.

Feel free to drop by this thread anytime you feel the need to state your side.

Always welcome,

Masterrmind ........
Master your Mind then Master your Trades
  • #6,545
  • Feb 6, 2022 2:53am Feb 6, 2022 2:53am
MFF

200K Challenge loaded and ready to go.

TE provided in my signature and connected to this thread.

Wish me good fortune.

Masterrmind ........
Master your Mind then Master your Trades
  • #6,546
  • Edited 4:45am Feb 6, 2022 4:07am | Edited 4:45am
Quoting MyForexFunds
{quote} Hello Everyone, Lots of apologises for intruding but I would like to get to know more about this case and rectify. Your account becomes invalid after expiry, that might cause you to think that our MT4 stopped working which never stopped on 31st Monday. Also the accounts on old server expires 60 days after they are created. It might be created 60 days before 31st although you still have couple trading days left for the account. However, the right thing to do here is to give you an account equals to your equity at the time of account expiry....
I will message you in Discord and explain to you what happened with my unfinished Evaluation. My evaluation account mt4 server got stopped on the 25 th day of my evaluation.

I was not informed about the stoppage of mt 4 on the 25 th day.

After 24 to 36 hrs of complaint, I was given a new mt4 account.

However I had profitable trades of 6.5 lots long trades gbpusd in my previous unfinished evaluation account which could not be closed due to stoppage of mt4.

I claimed loss in profit 3250 $.

I was refused. The reason stated was some expiry date.

This is not true. My evaluation account was running on the 25 th day and still had 5 more days to complete.

On top of explaining the whole episode your people refused. And I am more up set with the way the case handled by and replied by Support service head and the TONE.:

Hello,

All accounts in the previous server expired 60 days after they are made, that is what I mean by expired.

You will not be getting $3250 added to your account as I explained in my previous email.
Regards
Connor Mccourt
Customer Support Team Leader
Intraday only.
  • #6,547
  • Edited 5:33am Feb 6, 2022 4:21am | Edited 5:33am
D
Intraday only.
  • #6,548
  • Feb 6, 2022 5:13am Feb 6, 2022 5:13am
For this thread :

Yavuz from MFF speaking to me on Discord.

Hopefully we both will be finding a solution.

This topic will not be discussed in this thread further.

My intention was to encourage some one from MFF to talk to me in some way and that happened.

Unfortunately I am out of Toronto due to Covid situation, I could not move back to Toronto.

Had I been there, I would have driven down to Vaughan to solve the issues there.
Intraday only.
  • #6,549
  • Feb 6, 2022 11:26am Feb 6, 2022 11:26am
Looks like DT4X got busted like fundingtalent
  • #6,550
  • Feb 6, 2022 3:07pm Feb 6, 2022 3:07pm
Quoting Masterrmind
MFF 200K Challenge loaded and ready to go. TE provided in my signature and connected to this thread. Wish me good fortune. Masterrmind ........
Good luck Mastermind!

BTW, how do you make a trade explorer with Traders Global? I don't see them on the list of brokers when I try to make a trade explorer.
Pride always comes before destruction.... -Proverbs 16:18
  • #6,551
  • Feb 6, 2022 4:23pm Feb 6, 2022 4:23pm
Quoting Expo33
{quote} Good luck Mastermind! BTW, how do you make a trade explorer with Traders Global? I don't see them on the list of brokers when I try to make a trade explorer.
You need to add the broker as "My Forex funds"

Funny enough it was me who got FF to add MFF as a broker to be used for the TE back last year in July.
Truth is like poetry. And most people f*cking hate poetry.
  • #6,552
  • Feb 6, 2022 6:47pm Feb 6, 2022 6:47pm
Quoting mrdfx
{quote} You need to add the broker as "My Forex funds" Funny enough it was me who got FF to add MFF as a broker to be used for the TE back last year in July.
Wow, thank you!

I never thought to even check "My Forex Funds"
Pride always comes before destruction.... -Proverbs 16:18
  • #6,553
  • Feb 6, 2022 11:00pm Feb 6, 2022 11:00pm
Quoting Expo33
{quote} Good luck Mastermind! BTW, how do you make a trade explorer with Traders Global? I don't see them on the list of brokers when I try to make a trade explorer.
As mentioned above use My Forex Funds as the broker in the drop down menu.

Take care,

Masterrmind .........
Master your Mind then Master your Trades
  • #6,554
  • Feb 6, 2022 11:24pm Feb 6, 2022 11:24pm
Quoting navk
{quote} They can not resolve. The reason is simple. They keep changing servers. They keep changing Dashboard ( Account analysis ) The customer support head ( ? ) says the accounts in the previous server expired 60 days after they are made. My evaluation account was on the 25 th day when mt4 stopped working. So, his answer ( expiry ) is funny or he does not know what he is talking about. See my email and his response. My email : 1) First of all my mt4 account did not expire. When I opened trades, it was last Friday. On Monday 31 st January, your...
Yavuz from MFF on recommendation from Josh offered me to resolve the issue. I am happy about it. Once it is done, I will update.

Thanks to all and MFF for showing their seriousness to resolve issues.
Intraday only.
  • #6,555
  • Feb 7, 2022 3:16am Feb 7, 2022 3:16am
Quoting navk
Yavuz from MFF on recommendation from Josh offered me to resolve the issue. I am happy about it. Once it is done, I will update. Thanks to all and MFF for showing their seriousness to resolve issues.
-Nothing but positive things to say about Yavuz and Josh. They are representing the company well. Glad to hear that you might get this resolved. Thanks for keeping us posted.
  • #6,556
  • Feb 7, 2022 3:46am Feb 7, 2022 3:46am
My impression so far with MFF was good. Quick credentials in all phases and fast payouts without problems.

All was good until I had a problem out of the box to solve. This seems to be where MFF stucks.

I had a live account in the old system/dashboard and another live account already in the new system/dashboard.

When they paid the profit split of the old account they should have created new credentials in the new system. This should be simple but they didn't.

I contacted them and got an answer saying that I was mistaken. That I had already the new account created in the new system and the proof was that I had traded with it (I was disbeliefed when I read that). The agent didn't care to check that I had 2 accounts, one in the old system and another in the new system.
I insisted and got again a similar answer.

Only at the third contact I was able to make her understand the issue. I was one entire week without being able to trade that account because of this.
And at the end not even an excuse. Not sure if the agent is unprofessional or simply unprepared. Her name is Clara J. Don't expect much from her if you have to liase with her and details have to be checked. She won't make any effort innitialy.

As the new credentials were created in the new system, probably like a new live account, I'm expecting now 2 problems: not being able to get a payout in 15 days and only have 75% payout instead of 85%. I hope I'm wrong but this isn't probably the end of the story. Let's see...
  • #6,557
  • Edited 12:42pm Feb 7, 2022 11:39am | Edited 12:42pm
The update from me on issues with my eval phase 1 account with MFF :

MFF are serious about issues that happens to traders using/trusting them.

Though there were initial hiccups with support team, Josh and Yuvaz handled my case brilliantly.

After verification of my account and also due to my long standing relationship with them, they have elevated my account directly to Phase 2 evaluation. Remember, I passed phase 1 and phase 2 earlier and had 100k Live evaluation account with them, however due to poor risk management, I lost live account few of months ago.

I now just received phase 2 credentials for 100 k and will be starting out soon.

Way to go MFF.

Thanks to Yuvaz and Josh.

Intraday only.
  • #6,558
  • Feb 7, 2022 12:09pm Feb 7, 2022 12:09pm
Quoting navk
The update from me on issues with my eval phase 1 account with MFF : MFF are serious about issues that happens to traders using/trusting them. Though there were initial hiccups with support team, Josh and Yuvaz handled my case brilliantly. After verification of my account and my long standing relationship with them, they have elevated my account directly to Phase 2 evaluation. Remember, I passed phase 1 and phase 2 earlier and had 100k Live evaluation account with them, however due to poor risk management, I lost live account few of months ago....
I know I am always accused of being biased, but MFF is the real deal!!!
  • #6,559
  • Feb 7, 2022 2:28pm Feb 7, 2022 2:28pm
Quoting pipmaster77
{quote} I know I am always accused of being biased, but MFF is the real deal!!!
I don't think it should be deemed as strictly biased.

If the firm is prepared to work through issues with traders by fair resolution and they keep paying traders profit splits then you are only calling out what is currently a great outfit.

A great outcome for Navk.

Masterrmind ..........
Master your Mind then Master your Trades
  • #6,560
  • Feb 7, 2022 2:44pm Feb 7, 2022 2:44pm
Glad to hear it.
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