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  • #6,341
  • Oct 1, 2020 2:38am Oct 1, 2020 2:38am
Quoting Hutch
I never had any problem withdrawing profits but please keep us informed so we won't face the same situation.
Same, I have never had a withdraw issue. Keep us posted.

- Ric
Be humble or get humbled
  • #6,342
  • Oct 2, 2020 10:02pm Oct 2, 2020 10:02pm
Anyone having an issue to log in account on their website?

It always referr me to update personal informations but it wont go through just gave me an error page.

PS: fxtrade both on iOS & Mac just works fine which I can still trade anyway.
  • #6,343
  • Oct 3, 2020 10:06am Oct 3, 2020 10:06am
This may clarify, from Oanda´s homepage:

"Withdrawals
You can withdraw funds from your OANDA account via debit card and bank wire transfer. Funds can be withdrawn by logging in to ‘manage funds’ using your OANDA Trade account details. Remember: withdrawals are subject to our hierarchy rule. If you have deposited funds using multiple methods, you must exhaust the total deposit amounts first by debit card, and then followed by bank wire transfer."

Withdrawing funds by debit card?
The total amount you can withdraw to your debit card(s) cannot be more than the total amount you deposited using those cards. Any funds remaining in your account after you have withdrawn the full amount you had originally deposited by debit card (e.g. trading profits) may instead be withdrawn by an alternative method, such as a bank wire transfer.
It takes between one and three business days for you to get your money back (USD only). We do our best to process your request as quickly as possible, but please consider that the following may also affect processing times:

  1. Withdrawals to debit cards are only processed after all your debit card deposits have cleared. This on average takes around 1-3 business days from the date of your deposit
  2. Your debit card provider may take additional time to complete your withdrawal

  • #6,344
  • Oct 4, 2020 2:43am Oct 4, 2020 2:43am
hi all,

i'd a problem with oanda us division. oanda banned me from trading and i can't log in to my account, including the trading platform. since i can't trade, oanda is charging inactive fees every month by deducting my balance. i wrote to ask my balance and oanda replied with a different amount that i last known. so, i'd wrote again to ask for my historical trading records but oanda had not replied for weeks. i'll like to know if anybody is facing this too. also, is there any way i can complain? thanks.
  • #6,345
  • Oct 4, 2020 4:07pm Oct 4, 2020 4:07pm
Quoting lotus1
hi all, i'd a problem with oanda us division. oanda banned me from trading and i can't log in to my account, including the trading platform. since i can't trade, oanda is charging inactive fees every month by deducting my balance. i wrote to ask my balance and oanda replied with a different amount that i last known. so, i'd wrote again to ask for my historical trading records but oanda had not replied for weeks. i'll like to know if anybody is facing this too. also, is there any way i can complain? thanks.
This is unacceptable and not professional so I think that you have enough data to made an official complain with the USA regulators CFTC and NFA.
  • #6,346
  • Oct 7, 2020 6:20am Oct 7, 2020 6:20am
Quoting lotus1
hi all, i'd a problem with oanda us division. oanda banned me from trading and i can't log in to my account, including the trading platform. since i can't trade, oanda is charging inactive fees every month by deducting my balance. i wrote to ask my balance and oanda replied with a different amount that i last known. so, i'd wrote again to ask for my historical trading records but oanda had not replied for weeks. i'll like to know if anybody is facing this too. also, is there any way i can complain? thanks.
What would make them banned you?
  • #6,347
  • Oct 8, 2020 8:27pm Oct 8, 2020 8:27pm
After reading all the comments, I am more confused moving to Oanda. Currently with Tradersway. They have decent spread and better compared to Oanda. But they are not US based so was thinking to move to US based broker. Now I am scratching my head with second thoughts.
  • #6,348
  • Oct 9, 2020 10:59am Oct 9, 2020 10:59am
Quoting Hutch
{quote} This is unacceptable and not professional so I think that you have enough data to made an official complain with the USA regulators CFTC and NFA.
thanks for your valuable information. i'll write to cftc and nfa this weekend. also, i'm very sorry for the late reply. it'd been a busy week. appreciate your input. thanks again. have a great weekend.
  • #6,349
  • Oct 9, 2020 11:13am Oct 9, 2020 11:13am
Quoting ghinoluqyano
{quote} What would make them banned you?
i'm sorry for the late reply. these few days i had been very busy with my day job. actually, i never know why oanda banned my account. the front desk wrote an email to me saying 'according to their policy'. at first, i can't log in to my trading account. then after writing to ask, my web account that showed all the transactions are blocked too. when i received an email about charging me inactive fees, i chatted with oanda live chat. i was told that the fees will be waived since it's a 'closed' account. however, the next month oanda charged inactive fees again. i chatted with the live chat and i was told that it'll be waived again and promised to return my balance. unfortunately, my funds was stuck and never returned. then, i asked for my balance and was told a different amount as i have last known. i had a print screen and kept a detailed statement every week. so, even when i may not have the latest statement, i do keep the statement with a difference of a few days. there was no trading during those few days so i am sure the amount of my account balance. since i can't log in to check my statement and all the transaction, i wrote to request for my statement. i recalled this request was sent to oanda about early september but unfortunately, until this moment when i type this reply, i'd not received the statement yet.

if i have to guess, perhaps because i am making money. the account is in profit. i can't tell if this is the reason but so far this is the obvious one. well, i do not wish to make wild guesses. i'll be writing to make a complaint. when i have any update, i'll keep it posted here. thanks for replying. have a great weekend.
  • #6,350
  • Oct 9, 2020 11:48am Oct 9, 2020 11:48am
Quoting lotus1
{quote} i'm sorry for the late reply. these few days i had been very busy with my day job. actually, i never know why oanda banned my account. the front desk wrote an email to me saying 'according to their policy'. at first, i can't log in to my trading account. then after writing to ask, my web account that showed all the transactions are blocked too. when i received an email about charging me inactive fees, i chatted with oanda live chat. i was told that the fees will be waived since it's a 'closed' account. however, the next month oanda charged...
When it says according to their Policy, is there any trade or style or something againts their TOS? Hopefully you can get all your funds back.
Anyway, I had the same problem now and it's been 7 days. But it's slight different, I can't login my account so I can't manage my funds (Deposit / Withdrawal). It was an error of PIU (Panda Error). OANDA asked me to update my personal info due to Change of their Regulation and I didn't even get any email regarding of this changing. All of sudden it says "Something wrong with our end" when I update them. I'm still waiting for their email and I keep calling them every single day to give them a pressure so I can get access my account back. However, they claim my Account Status is Active and there's nothing locking my account. Which I can login to all of their FXTrade platform (I tried on Web, Mac OS, and iOS) All of them works fine. And I yes I can still trade and I have 3 trades running atm. I'm thinking of to get all my Money once I get access of my account.

I'll also keep update this case here. Goodluck to you aswell, have a nice weekend.
  • #6,351
  • Oct 17, 2020 12:36pm Oct 17, 2020 12:36pm
Just an Update of My Case.

After I gave pressure to OANDA by calling them + Live chat with their agents every single day to fix PIU Error on my account. They finally fixed my account. I withdraw all my money (including my Profits). And requested to Close my account.

I’ll take a look on another Broker for now on. I’m not saying Oanda is bad, but maybe I just feel I can’t trade with them anymore.
  • #6,352
  • Oct 18, 2020 1:56am Oct 18, 2020 1:56am
Quoting hun83
Give me some feedback about this broker,good and bad experience,especially if you have live account with them
The reason there are no requotes is because they are B-Book brokers and your orders gets filled in house. Think why the negative account balance protection and why the no requotes. Normal market environment gets slippages and requotes. B-Book profits
Titan Black
  • #6,353
  • Oct 18, 2020 10:04am Oct 18, 2020 10:04am
Interesting
I opened an account with TXB, but decided to close it again, their spreads even worse than OANDA.
BUT, to send back my money to my bank, took literally 2 clicks!
Some of Oanda`s practices are really not worthy of a serious company.
  • #6,354
  • Oct 19, 2020 4:38am Oct 19, 2020 4:38am
Oanda log-in now require email to log in ??

i tried using my email but wasn't able to log in.............only able to using the usual password !

anyone having same issues ?
  • #6,355
  • Oct 19, 2020 9:53am Oct 19, 2020 9:53am
No it doesn't work for me either.
Oanda did say you will be soon required to use email instead, so probably they didnt implemented it yet
  • #6,356
  • Nov 15, 2020 5:33am Nov 15, 2020 5:33am
Does anybody know of a finance cost calculator for commodities from Oanda, there used to be one, it´s hidden now, wonder why....
  • #6,357
  • Nov 15, 2020 5:00pm Nov 15, 2020 5:00pm
Quoting findcount
Oanda log-in now require email to log in ?? i tried using my email but wasn't able to log in.............only able to using the usual password ! anyone having same issues ?


Quoting xy100
No it doesn't work for me either. Oanda did say you will be soon required to use email instead, so probably they didnt implemented it yet


I had the same problem. I don't like when OANDA is "improving" something that always worked and that it doesn't need improvement.
  • #6,358
  • Nov 17, 2020 9:01am Nov 17, 2020 9:01am
Did anyone experience today fxtrade chart candles lag?
  • #6,359
  • Nov 25, 2020 1:23am Nov 25, 2020 1:23am
Quoting cuchuflito
Interesting I opened an account with TXB, but decided to close it again, their spreads even worse than OANDA. BUT, to send back my money to my bank, took literally 2 clicks! Some of Oanda`s practices are really not worthy of a serious company.
TXB???
  • #6,360
  • Dec 1, 2020 3:12pm Dec 1, 2020 3:12pm
I just received an email from OANDA with the subject "Upcoming currency conversion changes". Anyone knows what's up with that?
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