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Bitstamp Exchange

  • #1
  • First Post: Aug 14, 2019 4:30am Aug 14, 2019 4:30am
Hello everyone,

My name is Alex and I'm an employee of Bitstamp, the world's longest-standing bitcoin exchange. I'll be offering assistance to all of Crypto Craft members who have questions about our platform or inquiries about cryptocurrency in general.

Our platform accepts users from all over the world, has been awarded a BitLicense by the New York State Department of Financial Services, and enables trading between USD, EUR, BTC, LTC, ETH, XRP and BCH.

If you have any questions/comments please reply to this thread and I'll do my best to answer within 24 hours on business days.

Always glad to help,
Bitstamp Team
  • #2
  • Aug 14, 2019 9:23am Aug 14, 2019 9:23am
Welcome Alex

Do you guys plan on adding more cryptos to trade? DOGE/USD feeling lonely out there

Also be great if you guys offered candlestick data through your API!
  • #3
  • Aug 14, 2019 9:46am Aug 14, 2019 9:46am
A few questions:

  1. Do you allow trading in the US?
  2. Do you guys support ACH transfers?
  3. What's with the upcoming fee changes? Withdraw fees for both fiat and crypto seem to be somewhat out of line with the industry (at least from what I've seen).
  4. Why should I choose Bitstamp over Coinbase Pro?

  • #4
  • Aug 15, 2019 6:27am Aug 15, 2019 6:27am
Quoting cryptocow
Do you allow trading in the US?
Welcome BitStamp. I echo Cryptocow question about US accounts. Available?
  • #5
  • Aug 16, 2019 4:19am Aug 16, 2019 4:19am
Quoting Hasher
Welcome Alex Do you guys plan on adding more cryptos to trade? DOGE/USD feeling lonely out there Also be great if you guys offered candlestick data through your API!
Thanks for the kind welcome, I look forward to helping any way I can

At the moment we have no new cryptos trading pairs waiting to be listed, however we do always keep an ear to the ground just in case. When we'll introduce new pairs, we will announce it on our website and I'll be sure to notify this board as well.

This is a great idea for one of our regular updates, and I've forwarded it to our tech team to take into consideration!

Quoting cryptocow
A few questions: Do you allow trading in the US? Do you guys support ACH transfers? What's with the upcoming fee changes? Withdraw fees for both fiat and crypto seem to be somewhat out of line with the industry (at least from what I've seen). Why should I choose Bitstamp over Coinbase Pro?

  1. We do accept/enable users from the US to trade on our platform, except for residents of HI and WA, and we are striving to resume our services there as well.
  2. Transfers from within the US denominated in USD to our US based bank can be completed using an ACH. We are working on implementing ACH transfers in both directions as soon as possible.
  3. To keep up with the way the market is evolving, and to uphold our commitment to continue offering a reliable platform and an excellent customer service experience, we're introducing the fee changes to ensure the viability of our approach.
  4. Some of the features Bitstamp offers are:

    1. Security and safety: they are a paramount priority; for our users' funds, their personal information and the platform itself;
    2. Reputation: we’re known for accurate market data, real trade volume and being the oldest Bitcoin exchange still in operation;
    3. No limits for trading, deposits or withdrawals for our verified users.


Quoting MarkGman
{quote} Welcome BitStamp. I echo Cryptocow question about US accounts. Available?
Thank you and we do accept/enable users from the US to trade on our platform, except for residents of HI and WA, and we are striving to resume service there as well.
  • #6
  • Aug 16, 2019 9:01am Aug 16, 2019 9:01am
Quoting Bitstamp
We do accept/enable users from the US to trade on our platform, except for residents of HI and WA, and we are striving to resume our services there as well.


Quoting Bitstamp
Transfers from within the US denominated in USD to our US based bank can be completed using an ACH. We are working on implementing ACH transfers in both directions as soon as possible.


You guys should mention ACH transfers on your fee page. By not listing ACH I assume you don't support it.

Quoting Bitstamp
To keep up with the way the market is evolving, and to uphold our commitment to continue offering a reliable platform and an excellent customer service experience, we're introducing the fee changes to ensure the viability of our approach.
Err.. OK

Quoting Bitstamp
Some of the features Bitstamp offers are: Security and safety: they are a paramount priority; for our users' funds, their personal information and the platform itself; Reputation: we’re known for accurate market data, real trade volume and being the oldest Bitcoin exchange still in operation; No limits for trading, deposits or withdrawals for our verified users.
Security is something to be proud of. However, unlike Coinbase, you guys have been hacked. To be fair, Coinbase almost fell to a similar-ish exploit quite recently. It looks as if Bitstamp has learned from this experience.

On the topic of security, do you guys support security keys (like a YubiKey)?

You guys were founded in 2011. Coinbase was founded one year later in 2012. I'll call it a wash

Unlimited deposits is a good perk. I can only ACH deposit $15k/week into Coinbase Pro.
  • #7
  • Aug 19, 2019 4:41am Aug 19, 2019 4:41am
Quoting cryptocow
On the topic of security, do you guys support security keys (like a YubiKey)?
We do not yet support hardware security keys, but in the meantime we have made it obligatory for our clients to enable Two-Factor Authentication using an app of their choice (Google Authenticator, DUO Mobile, Authy, etc.) to ensure the security of their account.
  • #8
  • Last Post: Aug 20, 2019 3:31pm Aug 20, 2019 3:31pm
Quoting Bitstamp
{quote} We do not yet support hardware security keys, but in the meantime we have made it obligatory for our clients to enable Two-Factor Authentication using an app of their choice (Google Authenticator, DUO Mobile, Authy, etc.) to ensure the security of their account.
Glad to see you are working on supporting hardware security keys.

Coinbase hardware security key support is still a bit limited at the moment. If you enable a hardware security key in Coinbase you can no longer login to the site on iOS or use the Coinbase app.
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